Rated 4.1 out of 5 by 42
Rated 5.0 out of 5.0 by donaloha54 very inviting staff and accomidations
My family and I stayed at hotel to attend memorial service for my mother in Petersburg, Ill. The staff were extremely friendly and supportive during our stay. They assisted us with a logistical problem in which my brother arrived 6 hours before me and arranged for him to check in my room prior to my arrival. The shuttle service to the airport was outstanding due to me having to wait less than 10 to receive a ride to hotel. The pillows were very comfortable and assisted me to receive a peaceful sleep during a very challenging period. The airport is located directly across from airport. Compliments to the front desk staff for working so well as a team to create a rewarding experience.
November 20, 2013
Rated 4.0 out of 5.0 by charleydog PILLOWS
New pillows too big and too fat, impossible to shape them to
comfortable shape. Most uncomfortable we have experienced
in over 50 hotel stays this year. Otherwise, nice facility except
for the early closing of breakfast hour.
November 9, 2013
Rated 1.0 out of 5.0 by DallasTraveler Very Dissapointing
This is one of the worst experiences I have had at an IHG property. I should have known when it was a 50 minute wait for a one mile shuttle to the property what to expect. I was there with a group and placed my credit card for incidentals only, as it was direct billed, and found they had billed me after the first night. When I discussed it with the front desk, they could not figure it out and I had to wait till management arrived. When I did speak with them they advised it would fall off and they had made a mistake. They however did not fix it and upon checking out, I again received a bill for the stay. This happened to several people in our party. Eventually it was sorted out, but their attitude was not one of helpfullness. When I requested a receipt at checkout, they advised that they could only print out a blank piece of paper for me. Not the kind of service I expect from this company.
We also had breakfast day two of our stay and was greeted with a waitress dressed in an old grey sweatshirt who took a members of our party's drink order, but never returned with the drink or asked the rest of our party if we needed anything the entire 25 minutes we were there.
The hotel itself was not very clean and the rooms needed updating.
Overall I would not recommend this property, unless you have no other option.
November 1, 2013
Rated 2.0 out of 5.0 by jcminnesota Dog Friendly but not People
This hotel is well maintained and overall upscale in appearance. We were also pleased that they allow dogs. The attached restaurant Baxter's is apparently not affiliated with the Holiday Inn. The food was very average even though it was advertised as the best in town. The front staff of the hotel were cold and not very welcoming upon check-in. The person that helped us did not offer much information about the hotel....and a smile would have been nice for weary travelers. Later when we discovered one small soap in the room and went to the front desk to ask for more the person indicated that the hotel only supplied one bar. However, a more experienced staffer came up and did immediately provide additional soap for us. I did mention these things to the manager in the morning and he was apologetic and blamed it on an employee in training. I would suggest that the first day of training employees should be advised to always smile and be customer oriented and if an issue arose that they were unfamiliar with to consult the resident manager. In this case it would have resulted in a more positive experience. Also when we asked about complementary breakfast we were advised by the same unsmiling person that there was none provided and we could go to the Baxters next door. I checked and they offer a buffet for $13....so you had better be willing to eat your share. Later in the elevator I saw a sign that said the Holiday Inn offers a "bag" breakfast of muffin, power bar and apple for $5. But the front office staff never told us this was available.
October 18, 2013
Rated 2.0 out of 5.0 by Brie63 Comfortable room but right over the ballroom
Our room was right over the ballroom. Staff did not tell us when assigning our room that we would be listening to dance music until midnight. When we called down to see what could be done, we were told they would request the sound level to be turned down, and not surprisingly it only git louder.
The hotel should either tell guests about the issue at checkin, or actually deal with the issue, or insulate the ballroom so guests who want to rest can actually do so.
October 9, 2013
Rated 5.0 out of 5.0 by WTB45 PERFECT ACCOMMODATIONS FOR REUNION
My wife and I recently stayed at the Bloomington, IL Holiday Inn & Suites celebrating the, Bloomington High School, Class of 1963, 50th reunion. In every respect and from every perspective, The Holiday Inn was the PERFECT venue for our celebratory reunion!
October 3, 2013
Rated 5.0 out of 5.0 by Bullfrog70 Quiet and relaxing
Quiet and relaxing. Staff professional and caring. Easy to get work done
September 21, 2013
Rated 5.0 out of 5.0 by Shortsie Quiet and Comfy
Our room was very quiet, clean and comfortable. The food and service at Baxter's restaurant was outstanding. It's unusual to find such an exceptional restaurant attached to a hotel. I would definitely stay there again.
September 19, 2013