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Rated 4.4 out of 5 by 346 reviewers.
Rated 5.0 out of 5.0 by Nice place We had a pleasant stay at this Holiday Inn Express. It was convenient, very clean and had a nice friendly staff. The room was great, beds were comfortable and pillows were good as well. June 26, 2015
Rated 3.0 out of 5.0 by Holiday Inn Mattress was so soft that it would envelope you, didn't lead to a good night's sleep. This was compounded by overly large pillows. Otherwise average hotel. June 26, 2015
Rated 3.0 out of 5.0 by Not what I expected The service I received upon check-in was abysmal at best. My party checked in around 11:15pm, and I understand that the best desk attendants do not work the night shift, but the check-in process was not up to the standards I would expect from the IHG hotel chains. The desk clerk didn't greet me as a rewards club member upon entering (no big deal, but they are supposed to). After finally realizing that I was a rewards member and offering me check-in rewards, he was unable to find the actual tickets that he had just asked if I wanted. Rather than spending 5 more minutes waiting for him to find them, I just told him to forget it. Not great face of the hotel. The elevator had a difficult time functioning and buttons had to be forcefully slammed multiple times before they would register - not so fun when you are on the 4th floor. Bath tubs could stand to be updated to match the rest of the bathroom finishes. Pool is NOT as large as it seems in the picture and is RIGHT next to the indoor gathering/banquet area, so there is no real opportunity to calm down and relax in/by the pool. There was a wedding reception the night we stayed, so no relaxation for our group. June 24, 2015
Rated 5.0 out of 5.0 by nice stay The hotel was clean staff was friendly rooms wer spacious and clean. June 24, 2015
Rated 5.0 out of 5.0 by IHG June Excellent hotel excellent staff, good location. I like this hotel very much, have stayed there before and will stay there again. June 19, 2015
Rated 3.0 out of 5.0 by Room with no view Stayed at this location for a basketball tournament. Was required by the tournament to stay at one of their "chosen" hotels. We had 10 families from our team alone and over 30 for our organization. We ended up in a room that was wedged in the corner and the view from our window was where the two walls of the pool area met. No chance to get any sort of fresh air and the humidity from the pool kept our room and all of our belongings damp the entire weekend. Another family from our group had their child go to climb into bed only to find a urine stain larger than a basketball on the fitted sheet and then proceeded to find it through the mattress pad and the mattress itself. When the front desk clerk was notified she thought that just changing the linens would be sufficient. Wrong as well as gross. Hotel is very convenient to the freeway and does have a restaurant on site. Our server there was extraordinary and the management should be very pleased with their employee. Not only did he engage with our large group but gave menu selections and did a great job upselling the breakfast buffet on Saturday and brunch on Sunday. June 18, 2015
Rated 5.0 out of 5.0 by Awesome Hotel close to Twin Cities outlet maill and MOA! Our family always loves this hotel when we go to Minneapolis. The hotel is always well kept and the staff is great! The pool area is very nice as well is the restaurant. We will always stay at this location when going to the Mall of America and Twin Cities Outlet Mall. June 17, 2015
Rated 4.0 out of 5.0 by Nice Hotel Only stayed there for a few short hours, but everything was very nice. Check in and Check out went smoothly. Will visit again if I'm in the area. June 9, 2015
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