Rated 4.3 out of 5 by 93
Rated 5.0 out of 5.0 by DuckyM2013 Great Service
We went to the St Paul area for a Family Emergency and due to the icy roads and conditions, we needed a place to stay. I called the front desk and we got a great rate and front desk Meghan was very helpful.
Meghan was very genuine and made sure we were taking care of, and we had to stay another night in the cities and we went back because of the service and front desk even helped us get a location to a US Bank ATM that we need to find. Which there was one near by we couldn't have asked for the help she gave us. Especially under the circumstances that led to the cities.
I can't say Thank You enough to Meghan and her help. My mother and sister were very thankful for her help over the phone.
December 8, 2013
Rated 5.0 out of 5.0 by Josh46947 Excellent service
The staff was super. Allen and Meghan was super helpful. They answered all of our questions and pointed us in the right directions. Hotel close to Mall of America and light rail tram to downtown. Rooms was very clean and pool was nice.
December 4, 2013
Rated 5.0 out of 5.0 by Aly4051 Wonderful Customer Service
We had excellent customer service at this hotel. Rooms were clean and updated. We had pool side rooms without asking. Had a great online rate. Upon arrival, the front desk staff were very helpful. They allowed us to take a high chair from the restaurant to use in our room. They also brought us silverware and washed some children's sippy cups. Specifically, Kelly, who worked on a Thanksgiving Holiday was in a great mood and went above and beyond to make our stay wonderful!!!
Pool was a little cold (but very clean with stocked towels at all times). Also, the hot tub is nice and hot (compared to most, which are not "hot")
Plan to stay at this hotel EVERY year for the holidays!!!
December 3, 2013
Rated 4.0 out of 5.0 by Kchase2013 Home away from home
As someone who travels about 7 months out of year it's always no e to have a 'familiar' place to stay. Staff remembers me by name and face and I always feel welcomed. Megan especially at the front desk has always been so pleasant.
Only downfall- Internet is very patchy and mattress pad does not stay in place- but this is true of all holiday inns that use these mattress pads. :(
Overall a great place to stay. Green mill attached is wonderful !
November 26, 2013
Rated 5.0 out of 5.0 by mnprincess I keep coming back
I have stayed at this property during the same weekend for the last 5 out of 6 years. During that time they have had so little turn over in staff that each year when I come back with the same group of people all of the staff remember me by name. It is the staff of this hotel that make this in my opinion the best airport hotel in Minneapolis.
November 20, 2013
Rated 5.0 out of 5.0 by joltman Nice Stay
The staff there are also very accommodating and helpful. This is the fifth time we have stayed there when coming to the cities and it has been a great experience every time. The Green Mill restaurant attached is awesome and the prices are good and the pool area is so nice and clean and has a great relaxing feel.
November 19, 2013
Rated 5.0 out of 5.0 by Mushroomman Great
We enjoy the ease to get to this Holiday Inn. The Managers Al and Meagan are very helpfll and friendly. We have stayed here about 12 times so far and plan on coming back.
November 10, 2013
Rated 5.0 out of 5.0 by Deej17 Boys wkend away!
Dad and the 2 boys went to the cities to a Timberwolves game and had a blast! This hotel is perfect! The Teacher Getaway package makes the trip more affordable and therefore less stressful on dad!!! hahah We really like staying here and recommend it to all our friends...it is easy access on and off the main roads, the food is EXCELLENT and the staff are super friendly and always helpful!!! Perfect wkend get away!
November 5, 2013