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Rated 4.3 out of 5 by 178 reviewers.
Rated 4.0 out of 5.0 by Quiet, nice hotel with friendly staff We had a great stay!! The staff was very friendly!! We had issues with our wi-fi not connecting and the staff was nice enough to help us out. We also ate at Green Mill which is attached and they gave us kids eat free coupons and the service and food was very good. The only down side to the hotel is the pool is very small and not very deep and the hot tub is blocked off from the pool a little which makes it tough when you have children! Overall, a nice hotel to stay at if you aren't looking for anything fancy. I wouls stay there again. March 12, 2014
Rated 3.0 out of 5.0 by Need water Did not get the notice of boiler maintenance until day before scheduled maintenance. Of course it should have been given at check in as the letter was dated early enough. Mainly planned 12-3 got back to hotel at 6 no hot or cold water. Stopped at front desk there had been a broken pipe in addition to the planned maintenance. Water back on about 7:30 PM. March 12, 2014
Rated 5.0 out of 5.0 by Great Choice for MOA Visitors We completely enjoyed our weekend stay at this property with our family. The staff were very friendly and our poolside rooms were great. The food at the Green Mill Restaurant was also very good although the service there was a bit slow Friday night (they were very busy so acceptable). We highly recommend this property for those visiting the MSP area and especially for those planning a day at the Mall of America. March 7, 2014
Rated 5.0 out of 5.0 by Our "Go To Place" We have probably been about 15-20 visits to this Holiday Inn Meagan- Al and all of the staff seem to go out of their way to make us at home. Highly recommend this place great for Park and Fly as well!!! March 7, 2014
Rated 5.0 out of 5.0 by Great place to stay Stayed a total of two nights and enjoyed each time. First night was following a day of heavy snow and many cancellations at the airport. We had reserved a room with Park-n-Fly accomodations months in advance. After a five hour drive which normally takes two hours we were ready to unwind. Food and beverages were excellent! Despite the hotel filling up with several runs to the airport being full the desk staff secured us a taxi allowing us to make our flight without issue. On our return from Aruba follwing a call to the hotel our transportation arrived promptly and we were transported without hassel. I have definitely found a new place to stay when I travel. March 7, 2014
Rated 5.0 out of 5.0 by Great place to stay- close to airport and MOA We stayed on our honeymoon here and it was convenient to get to and from the airport with their free shuttle service. We were also able to use their shuttle service to get to and from the Mall of America. We had a jacuzzi tub in our room which was awesome and the food at the hotel was also excellent. The staff was wonderful, kind, and very accommodating to us as newlyweds. I can't say enough good things about the staff and shuttle drivers. If you want a great place to stay for the money this is the place! March 5, 2014
Rated 5.0 out of 5.0 by Great Location, newer or recently remodeled This hotel is easy off and easy on I 35W. Property is nice, clean and they have a good resturant. If you're a seasoned Holiday Inn or Holiday Inn Express traveler you'll find this one better than average. February 23, 2014
Rated 5.0 out of 5.0 by Staff and Servcies The hotel front desk service is fantastic. Always willing to help immediately with any problems or recommendations for the area February 9, 2014
Rated 1.0 out of 5.0 by Rude staff member I always stayed at a Holiday Inn or Holiday Inn express whereever I travel. I would never stay at this Holiday Inn again, I encountered the rudest front desk gentleman on the morning of January 25th waiting for our shuttle to the airport. Others standing in the lobby were shocked at how my husband and I were treated. NEVER AGAIN!!!! I am upset that I wasted a rewards night at this location. February 3, 2014
Rated 5.0 out of 5.0 by Great service Excellent service and very nice rooms for a reasonable price. January 4, 2014
Rated 5.0 out of 5.0 by Great choice! For those looking for a Mall of America location or MSP airport hotel, this is a great choice. The staff is extraordinarily friendly, and the pool area is very welcoming. Great hot tub! The shuttle bus service is excellent-- we used the shuttles to the MOA and to the MSP airport. We will definitely stay again. This would be a nice hotel to use for a catered party, banquet, or family reunion, as they have good meeting room / ballroom spaces and several lovely suite upgrades for those planning the party! January 4, 2014
Rated 5.0 out of 5.0 by Excellent place to stay - convient to Airport and MOA Hello, anyone who wants a great place to stay that's convenient to the airport and Mall of America this is the ideal to place to stay. They have "free" shuttle service to and from the airport and to and from the Mall of America. If you ask them nicely if there's somewhere else close to the hotel they might even shuttle you there. They also have a restaurant & bar inside the hotel which is convenient. We stayed in their jacuzzi suite on the 4th floor and spent our honeymoon there. It was the best experience for us because my wife always wanted to go to the MOA. I emailed the hotel before our arrival and the management (Jessica) bought us a Christmas tree ornament in celebration of our new arrival (baby boy) coming in April 2014. Albert, Jessica, Shawn, Deann, and Liz made us feel so welcome! December 31, 2013
Rated 5.0 out of 5.0 by Easy to locate This hotel has a easy location to find, clean pool and exercise areas, knowledgeable employees and very friendly. I would recommend this hotel to my friends. December 19, 2013
Rated 4.0 out of 5.0 by Warm Beds, Cold Lobby Could not fault the room, or the cleanliness. Staff was good too, The lobby was freezing despite the fireplace. The staff at the counter had a heater behind the desk that was not enough. The floors in the doorways were covered with slush and were too slippery. They should have had long rubber mats s their foam-style entry mats were inadequate. Easy to get to, safe parking, good coffee pot, good towels, nice indoor pool area with comfortable seating though. Price was worth the stay. December 18, 2013
Rated 5.0 out of 5.0 by The only place to stay! We can't say anything negative about our stay. The staff is great from housekeeping to front desk and management! Rooms are exceptionally clean. Beds are firm and comfortable. If you are in need of something the staff is right there. Will only stay at this location when we travel to Bloomington. December 16, 2013
Rated 4.0 out of 5.0 by bloomington, MN the location was great for my needs, the room was clean and good. December 14, 2013
Rated 5.0 out of 5.0 by Best Staff Ever! Your staff the night of 12/4/13 & morning of 12/5/13 - then our return pickup on 12/10/13 are the most courteous,friendly,helpful,kind and considerate young ladies that we've encountered in a long time. DeAnnd,the two Megan's (night and day shift) and then the young lady that drove us to Humphrey terminal on 12/5/13 - very early. These young ladies and a very fine example of the Holiday Inn experience. In today's world, such fine people are in short supply. Hold on to them tightly, they represent you remarkably!! December 12, 2013
Rated 5.0 out of 5.0 by Great Service We went to the St Paul area for a Family Emergency and due to the icy roads and conditions, we needed a place to stay. I called the front desk and we got a great rate and front desk Meghan was very helpful. Meghan was very genuine and made sure we were taking care of, and we had to stay another night in the cities and we went back because of the service and front desk even helped us get a location to a US Bank ATM that we need to find. Which there was one near by we couldn't have asked for the help she gave us. Especially under the circumstances that led to the cities. I can't say Thank You enough to Meghan and her help. My mother and sister were very thankful for her help over the phone. December 8, 2013
Rated 5.0 out of 5.0 by Excellent service The staff was super. Allen and Meghan was super helpful. They answered all of our questions and pointed us in the right directions. Hotel close to Mall of America and light rail tram to downtown. Rooms was very clean and pool was nice. December 4, 2013
Rated 5.0 out of 5.0 by Wonderful Customer Service We had excellent customer service at this hotel. Rooms were clean and updated. We had pool side rooms without asking. Had a great online rate. Upon arrival, the front desk staff were very helpful. They allowed us to take a high chair from the restaurant to use in our room. They also brought us silverware and washed some children's sippy cups. Specifically, Kelly, who worked on a Thanksgiving Holiday was in a great mood and went above and beyond to make our stay wonderful!!! Pool was a little cold (but very clean with stocked towels at all times). Also, the hot tub is nice and hot (compared to most, which are not "hot") Plan to stay at this hotel EVERY year for the holidays!!! December 3, 2013
Rated 4.0 out of 5.0 by Home away from home As someone who travels about 7 months out of year it's always no e to have a 'familiar' place to stay. Staff remembers me by name and face and I always feel welcomed. Megan especially at the front desk has always been so pleasant. Only downfall- Internet is very patchy and mattress pad does not stay in place- but this is true of all holiday inns that use these mattress pads. :( Overall a great place to stay. Green mill attached is wonderful ! November 26, 2013
Rated 5.0 out of 5.0 by I keep coming back I have stayed at this property during the same weekend for the last 5 out of 6 years. During that time they have had so little turn over in staff that each year when I come back with the same group of people all of the staff remember me by name. It is the staff of this hotel that make this in my opinion the best airport hotel in Minneapolis. November 20, 2013
Rated 5.0 out of 5.0 by Nice Stay The staff there are also very accommodating and helpful. This is the fifth time we have stayed there when coming to the cities and it has been a great experience every time. The Green Mill restaurant attached is awesome and the prices are good and the pool area is so nice and clean and has a great relaxing feel. November 19, 2013
Rated 5.0 out of 5.0 by Great We enjoy the ease to get to this Holiday Inn. The Managers Al and Meagan are very helpfll and friendly. We have stayed here about 12 times so far and plan on coming back. November 10, 2013
Rated 5.0 out of 5.0 by Boys wkend away! Dad and the 2 boys went to the cities to a Timberwolves game and had a blast! This hotel is perfect! The Teacher Getaway package makes the trip more affordable and therefore less stressful on dad!!! hahah We really like staying here and recommend it to all our is easy access on and off the main roads, the food is EXCELLENT and the staff are super friendly and always helpful!!! Perfect wkend get away! November 5, 2013
Rated 5.0 out of 5.0 by Wonderful Staff and Stay Lynette was absolutely wonderful in helping me set up our stay at your facility for a total of 73 guests! She was a HUGE help overall, but also in recommending local activities and restaurants for a team dinner. The value for our stay was great! The entire staff couldn't have been more pleasant to work with. We had a wonderful am hot breakfast, set up for just our two teams. The manager in the connected restaurant was very accommodating when 20+ adults came in wanting to sit together for cocktails, both nights. I would be more than happy to recommend this hotel for future stays. Our teams couldn't have been happier! October 30, 2013
Rated 5.0 out of 5.0 by Very friendly and helpfull staff! Staff at reception was very friendly and helpfull! October 30, 2013
Rated 5.0 out of 5.0 by Excellent Everything about my stay was excellent. The room was clean and inviting. The bathroom was updated and even had bath and body shampoo and conditioner. The bed was comfortable. The restaurant was great and had a nice breakfast menu. No complaints. Would definitely stay again and recommend. October 22, 2013
Rated 1.0 out of 5.0 by will never stay here again There was hair in the Bathroom, Rooms are small for what you pay for. The lady that checked me in didn't give me all the paperwork had to call me back when I was getting into my car. I paid less for a Motel that I stayed in the night before and had a lot of space for what I paid. October 22, 2013
Rated 3.0 out of 5.0 by Select Gold Star for your taxi service!! I thought it was the closest hotel to where I needed to be and they had airport shuttle and I thought it was great. October 17, 2013
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