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Rated 4.3 out of 5 by 178 reviewers.
Rated 5.0 out of 5.0 by Conference Hotel I stayed at this Holiday Inn for three nights for a conference. Good hotel and great value. The front desk staff was available as needed and attentive. Our Banquet meal was good. I had two meals in the attached restaurant and they were good. Nice draft beer selection, too. My nice room overlooked the pool, which was great. However, if you go to bed early, you may not want this amenity, as the pool noise could be heard in the room. It did quiet down around 11:00. I took the hotel shuttle back to the Airport and had a good time talking to the driver about my stay and the conference. August 9, 2013
Rated 5.0 out of 5.0 by Excellent get away! We choose this hotel bc we are on a fixed income and being teachers we feel it is a nice thank you to be able to use the Teacher Getaway package weather we bring the kids or go just as a couple! The staff are always very friendly, rooms are clean, pool area is small but fits our needs and the food is always a plus! So thank you for providing a Teacher discount - it is nice to be rewarded in this way! August 8, 2013
Rated 5.0 out of 5.0 by Exceptional Service We had several things to discus with the desk personnel and they knew the answers to all. Your facility was clean both in appearance and the air. No smells that were unpleasant. August 6, 2013
Rated 5.0 out of 5.0 by Great stay It was a quick stay, but enjoyable. The green mill restaurant was nice since it was right there at the hotel. August 5, 2013
Rated 4.0 out of 5.0 by Pool and resturant The pool was ICE cold. I have never been to a hotel with an indoor pool that was not heated. We were in the pool for 10 minutes during our whole 3 day stay. The resturant staff was not the best. The waiter was kinda rude about what kinda of soda they had. We had breakfast one morning (in the resturant) and my husband only got 1 glass of water and was NEVER asked if he would like more. August 2, 2013
Rated 5.0 out of 5.0 by Very clean hotel and reasonable food prices We just love staying here when we come to the Mall of America. It is a nice, clean hotel w/ a nice pool area to relax around. You can't beat the discounts you get on meals and the fact that kids eat free is a bonus! We always stay here when we come to the Cities. Highly recommend this hotel! August 2, 2013
Rated 2.0 out of 5.0 by not bad if other holiday inns are booked. Not as close to the mall as you would expect, takes about 25 minuets to get thee because of construction and detours. The hotel itself is a little out dated, stairwells scream 1975.. the bathrooms are clean but have outdated showers.. beds are super comfortable. Buy whoever thought of was putting windows by a pool was stupid, non pool view room is probably quieter. But that aside the hot tub was way too hot to sit in longer than 15 mins. There was no extra perk to being and IHG member , some holiday inns offer free breakfast and 24 hr pool access. The thing that bugged me is there was no time frame where kids were not allowed in the pool, the parents shouldn't have 10 yr olds in the pool that late anyways (10pm) but it made relaxing very hard with screaming kids in the pool, an age limit after a certain hour would probably please more people than just me. The staff when we checked in and out was very nice and helpful with suggestions . The girl at night had kind of an attitude and was not as friendly, but hey everyone has bad days. Overall the hotel wasnt bad. If you need just a place to sleep over night , not a bad choice. August 2, 2013
Rated 1.0 out of 5.0 by Dated hotel We were surprised to learn we could not cancel our reservation 2 days prior to coming-non refundable-will never book on line again. Room was noisy and smelled of chlorine as it surrounded the pool on the fourth floor. Luggage cart was stained-did not want to set suitcases on it. Staff at front desk were friendly. Did not appreciate the messages left on our phone by staff August 1, 2013
Rated 5.0 out of 5.0 by Great Service! Great service and wonderful staff. Although the temperature was too cool for comfort in the meeting room, the meeting room was very acceptable. July 30, 2013
Rated 5.0 out of 5.0 by Very nice hotel. Include breakfast for all. I understand some people had it included and not others--seems unusual. Otherwise great stay. July 29, 2013
Rated 2.0 out of 5.0 by Not worth the price Just not comfortable. Bathroom sink, lighting is not adequate. Room setup is a bit awkward. No tea - just coffee? The hallways have a musty smell - like "old stuff". It needs some up keeping. July 23, 2013
Rated 3.0 out of 5.0 by Bad air conditioning unit The room air conditioners in this hotel either blow directly on your bed or they don't blow at all. When the cold air comes on, the condenser start-up sound is disturbing. On a night when using these units when the cold air is about to come on, there is a sound from the condenser and then the very cold air blows directly on you in bed. When the thermostat causes it to cycle off, there is a condenser close-down sound. When the air-cooling from the air conditioner is on the room is comfortable, but it quickly heats up when the air conditioner is off. These cycles make sleeping on a warm or hot night very noisy and uncomfortable. July 3, 2013
Rated 4.0 out of 5.0 by Great food and bar area. Our room wasn't 100% clean . The hot tub spa did not work. There was no hot water in the morning when trying to shower. The employees were very helpful and polite. The food and drinks in the bar/restaurant were very good. Once our room was cleaned properly they did a good job maintaining the room during our stay. July 2, 2013
Rated 4.0 out of 5.0 by Great Place Very easy to find, just off I-35W. Centrally located for all our needs. Hotel staff very friendly. Our room had a microwave and fridge. The whole outside area was very clean and this place is well maintained. Nice restaurant, good food. June 28, 2013
Rated 4.0 out of 5.0 by Excellent value I like a hotel that has a bar and restaurant attached (or within walking distance.) The building shows its years of service, but everything I needed worked and the room was clean - and the beer was cool. Staff was very friendly. The price was right! I will stay again. June 27, 2013
Rated 5.0 out of 5.0 by As Always, the Greatest We always enjoy our stays at Blmgtn Arpt South- Mall Area from the Desk staff to the Airport-Mall shuttle. Everyone is friendly and we feel so at home there. June 8, 2013
Rated 5.0 out of 5.0 by Great place for a convention Staff was wonderful and the entire hotel made us feel like home. There isn't another hotel in the Mpls-St Paul area as good as the people at the front desk. June 8, 2013
Rated 5.0 out of 5.0 by Front desk staff exceptional! Megan R. Room were very comfortable and updated. Much better than the Holiday Inn we stay at in Chicago. They should visit your hotel! Megan R was by far the best front desk associate I have worked with! Please take good care of her!!! You don't find people that do a great job and care about your customers like she does. May 28, 2013
Rated 3.0 out of 5.0 by Sticky housekeeping hands My wife and I recently checked out of this location early for many reasons. First off I want to say the staff at the front desk was amazing anything I brought to them they fixed right away. First I got there and the heater in the room was not working. They fixed that. Then the tv remote broke and they replaced it. Then the door stuck locking us into the room. The ONLY problem I have with this hotel and the reason I probably wont be returning is because housekeeping took items from the room. First night there the housekeeper ended up with my wives flip flops. Then after I left I found out that our marriage license was not with us. I called up and they said I left them in the room when I checked it three times. I didnt forget it they found it with housekeeping. They said they would mail it to me but they charged it to my credit card. Its not my problem they stole it from me and I dont think I should have to pay for it to be sent back to me. May 16, 2013
Rated 4.0 out of 5.0 by Very noisy room near pool The room was at the end of the hall, overlooking the pool. For some reason the noise from the pool area was horrible. We had to turn the room fan on high for white noise to sleep. Otherwise a great stay and nice hotel. May 10, 2013
Rated 5.0 out of 5.0 by Beautiful hotel It was a great stay! Everyone was friendly and willing to go the extra mile. We'll be back! May 5, 2013
Rated 5.0 out of 5.0 by Great stay and conference room! From the time I arrived to the time I left, every experience was a five star. I was in town for a conference (that was held at this hotel) so the first impression was important. I was not disappointed. I was greeted with a smile as I checked in, given clear directions to my room, and sent on my way in a short amount of time. My room was clean, quiet and fresh---just the way I like it. The towels were soft and full; the shampoo and soap were plentiful; and the bed was very comfortable. I ate my evening meal at the "in house" restaurant. Without exaggeration, I was served some of the best Lasagna that I have ever eaten. The sauce was unique and the portion size was more than enough. On the day of the conference, we were served a noon meal catered by the hotel. Most of the time these meals are, at best, average. However, this was an exception. There were several hot entrees to choose from that were very good. The salad was fresh, the iced tea was brewed just right, and the cookies were soft and chewy. In summary, I recommend this hotel to both the traveler and the conference attendee. It met all and exceeded most of my expectations! April 26, 2013
Rated 3.0 out of 5.0 by Great location with at a good price Although it was a nice stay the hotel is in need of renovations expecially in the bathrooms. Tile on floors is old along with the showers. Also every time I have stayed here the pool is extremely cold. April 26, 2013
Rated 4.0 out of 5.0 comfortable bed and soft towels completely enjoy the comfortable bed and the soft towels. best i've had in Minnesota. April 16, 2013
Rated 3.0 out of 5.0 by Too Loud We stayed on a Saturday night and there happened to be a wedding in the conference center. We were across the way and could hear the music all night long making it extremely difficult to fall asleep. Also, the pool area was very small and we found that the hot tub water was dirty. The staff there was helpful. April 15, 2013
Rated 5.0 out of 5.0 by Awesome weekend trip! The hotel was great!! Meighan and Jessica were so nice and helped make our weekend perfect. Great food in the restaurant, great drinks made by Ryan at the bar, clean room, and great location! I will be back again! Thanks guys! April 14, 2013
Rated 5.0 out of 5.0 by Clean, easy highway access, comfortable Nice and clean, no complaints. Gym was larger than many, 3 or 4 machines. Big pool w/ hot tub. Restaraunt attached was pretty good, nice bar area. Only bad side is no complementary breakfast, but overall , enjoyable stay. April 2, 2013
Rated 5.0 out of 5.0 by Minneapolis/Bloomington/Green Mill We enjoyed our stay, The staff was extremely friendly and helpful. We will stay again. April 1, 2013
Rated 4.0 out of 5.0 by Hotel Appearance Hotel has great food and the beds were comfortable. It is quite obvious however that the hotel is a little long in the tooth and in need of some renovation. Carpet appeared worn and the room I stayed in showed signs of wear and torn from years of use. Parking lot was quite congested with shuttle vehicles parked at main entrance making it somewhat difficult to enter and exit. March 27, 2013
Rated 4.0 out of 5.0 by Overall Have stayed at this location 30 + times in last two years. Very confortable beds, Good service and the attached Green Mill has great food. I dont give anyone a 5 but this is as good as I have stayed in for the cost. March 21, 2013
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