Rated 4.3 out of 5 by 142
Rated 2.0 out of 5.0 by Sean26 inaccesable nearby amenites
We were here for a training conference, but due to construction, we could not access nearby restaurants for lunch or dinner. The fact that it was next to the freeway and in the middle of an industrial parkway where there was no where to walk or relax made us feel like trapped rats. The onsite restaurant was very cold, dark and expensive . In fact the entire hotel (lobby, training rooms, hallways) were so uncomfortably cold that it was miserable. While we could take a shuttle to the mall to eat in the food courts for dinner, this clearly was not acceptable for a weeks meals and clearly not an option for lunch. On the first day of training we had no choice for lunch. The restaurant staff were not able to get us in an out on a timely basis. It took an hour and a half just to wait on 10 of us and said that they were not notified that a training conference was going on that day. . I also had eaten there the night before and the waiter did not come back to take my order for 20 minutes. I even asked him if they were going to have trouble getting our group in an out of the restaurant in under an hour, and he replied that they are used to this and always prepared. As for the evenings, the time it took take a shuttle to the mall (or catch the metro to downtown once we got to the mall) and eat, took over 5 hours and cut into our homework and study time. As the days wore on, it was clear that complaints about this was being taken seriously as the shuttle drivers were more willing to drop us off places to eat at dinner on their mall routes. However, we had to walk 3-4 miles just to get back.
Due to all of these problems, our agency decided to buy pizzas for lunch one day from the restaurant. But we were not allowed to eat it in the conference room and only could eat in the cold lobby, our rooms or the pool area. We asked management about outside picnic tables, but his response was less than accommodating, stating that that those are only provided at long term stay hotels. When asked why they don't at least have one for their employees, he sarcastically said, " they have a break room, a very good one I might add". In addition, several of us were in the lobby when they were looking at a negative trip advisor review from a previous group about the above situations. The manager and staff made derogatory comments about the reviewer, ( which many of us saw when we got there). This pretty much affirms to me that concerns and reviews are not taken seriously.
July 22, 2014
Rated 5.0 out of 5.0 by yiyi_87 great place to stay
This place is great to stay if you are looking for a peaceful night sleep, or a ride to the mall, the night staff could help me with any question I had.
July 21, 2014
Rated 3.0 out of 5.0 by Melbourne 399 Nice Pool & Rooms
Our stay was good, however the room was very humid and damp even with the air conditioner running which made it difficult to sleep. The room was clean and the pool area was beautiful, but small. Staff were excellent! All in all an o.k. experience but probably wouldn't stay there again.
July 20, 2014