Rated 4.4 out of 5 by 56
Rated 2.0 out of 5.0 by scshaker Not So Happy
This was the third visit to this hotel and the first two times were excellent. This last time, the mattress was terrible and in need of replacement. The counter in the bathroom area was cracked and discolored. Elevators were incredibly slow. Housekeeping was excellent and desk staff were friendly so good job with staffing. Otherwise, I hope this facility gets an upgrade soon.
October 16, 2013
Rated 4.0 out of 5.0 by mrslem Nice for the price
Came in for a wedding. Staff was kind enough to call us and let us know that exit ramp was closed and we'd need to take an alternate. No problem. The only "problem" was that we had planned to go to our rooms and shower and change for the wedding and were informed that we could not, due to a sellout. Maybe a bit of compensation would have been in order?
October 16, 2013
Rated 5.0 out of 5.0 by Kimee Best Service EVER!!
We don't stay in hotels often because of the cost, but this trip was fantastic!! The hotel staff was truly interested in how your stay was. They were attentive and prompt with extra towels and breakfast. It was the first time we had breakfast delivered to our room. It was DELICIOUS!! Even though it costs a bit more, it was well worth it. DEFINTIELY recommend THIS hotel to everyone!!!
October 15, 2013
Rated 5.0 out of 5.0 by Caitriona Great Property and Friendly Staff
While I only stayed one night this time, this will become my go-to property when I'm in the area. Each staff member I encountered was gracious and helpful. Breakfast was well laid out and the room was nicely appointed.
October 8, 2013
Rated 5.0 out of 5.0 by MrsPMD one of the best Holiday Inns
The staff are superb. Kind, courteous, helpful and cheerful. My housekeeper even took the time to give me extra care and attention when she saw that I was ill. Thank youa
October 3, 2013
Rated 3.0 out of 5.0 by Scubadiver Nice, but stayed at better
Rooms have a very small bath area, inlcuding the lavatory, like the old Holiday Inn used to. I am 6ft tall, and found it very tight. Elevator opens to the coffee area. Good thought, but makes the elevator lobby quite congested.
October 2, 2013
Rated 4.0 out of 5.0 by DeeBee32 Ohio's best
The staff are always welcoming here. Always take good care of me
September 27, 2013
Rated 5.0 out of 5.0 by Pointsman60 Excellent stay at the Holiday Inn Boardman, Ohio
They were very accomodating for our medical needs and food. The room was clean. The shower and bath worked properly with quality shower head. The shampoo and conditioner smelled heavenly.
We would stay here again.
September 25, 2013
Rated 1.0 out of 5.0 by Moriel2013 Not a great experience at this hotel
I was unable to sleep at all as loud people on the hallway and next to our room until 3 am. A call was made to the front desk about the noise and no change noted. Decided at 6 am to get ready and leave the hotel. Not a pleasant experience... Loud noise with foul language. I should have called the police!
September 19, 2013
Rated 3.0 out of 5.0 Great shower but room needs updating
Great location. Sited on main route and short distance
to restaurants and shops. Our room was not made up on one of
Our five days stay and this impacted negatively on our experience. Gym small and needs updating. Pool needs updating but good size. Nice little sunbathing area with sun loungers..
September 15, 2013
Rated 5.0 out of 5.0 by JV2007 Comfortable bed and great service
Great service. Love staying here when I come into town.
September 9, 2013
Rated 5.0 out of 5.0 by NYMomof2 GREAT HOTEL!
Wow, I have to say I was quite impressed with this hotel and the staff, in particular. My dad was here for a high school reunion and I decided to bring my husband and kids from NY to Ohio to see their granddad. From our arrival until we left, the staff could not have been nicer or more accommodating. When we arrived, I peaked in to see my dad at the reunion dinner in one of the conference rooms. The staff encouraged us to go in and join him and his friends for dinner as there was plenty of food. Every morning, wonderful coffee was waiting in the lobby. We had breakfast and dinner at the on-site restaurant. The food was very good (that's by NYC standards) and the price excellent. When my dad wanted a lunch menu item at dinner time, the staff brought it, no problem. Our kids ate free, which saved us a bundle. The heated pool and hot tub area are clean and relaxing; our kids had a great time. We ended up cancelling our last night there as we decided to drive home at night instead of the next day. The staff was so accommodating, allowing us to let them know by noon of that day whether we were leaving or staying, and letting us stay in our rooms until 2pm at no charge. After we had our last dinner there and were leaving, the head waitress, knowing we had to drive all night and without me asking, offered to give us coffees to go at no charge. The rooms and beds were very comfy - especially the pillows. The bathroom area was small, but sufficed. The room (about 4 doors away from the elevators on the 5th floor) was relatively quiet and very clean. Twice before checking in, reservation called to make sure that our preferences would be met. And the hotel is very close to everything. I travel a lot, and can say that overall, this was an EXCELLENT experience. I would highly recommend this hotel to everyone!
September 5, 2013
Rated 5.0 out of 5.0 by Benjammin Great Stay !
We've stayed in many hotels over the years & many Holiday Inns & Holiday Inn Expresses. Mike & his staff at this location provided the best service we've ever had. We stayed at this hotel 4-5 times in the past year & were treated great each & every stay. Strongly recommend this hotel !
September 2, 2013
Rated 4.0 out of 5.0 Nice place
Stayed here 3 nights for a wedding with wife and two kids. Room was clean and comfortable. Flat screen tv was nice, but no refrigerator?? Pool was indoors, and we took full advantage of it. Ate breakfast in hotel all three days...not cheap, but food was good. Only downside was domestic dispute at midnight in room next to ours, but when I called the desk, they sent someone up to calm things down. Took them about 10 minutes, but things were quiet after that. I would stay here again, although I'm not sure I'll ever need a room in Youngstown again!
August 28, 2013
Rated 5.0 out of 5.0 by tango14 service
First time I stayed at this motel and will not be the last.. From the time of registration to the time of departure the whole staff from the front desk personnel to housekeeping I was treated as a VIP. Could not do enough for us..Fantastic service...
August 28, 2013
Rated 5.0 out of 5.0 by Rzrback19 Wonderful and gracious staff
In some ways, a hotel is a hotel is a hotel - but the staff at the Holiday Inn - Boardman really sets it apart. From the front desk, to the restaurant, to the bar, and everywhere else, the staff is wonderful - ready, willing and able to go the extra mile to make your stay enjoyable.
August 26, 2013
Rated 5.0 out of 5.0 by Richards214 Good stay
Every thing was excellent. This is the second time I have been there
August 21, 2013
Rated 1.0 out of 5.0 by TwoWilsons Spiders in our bed
My wife and I pulled back the bedcovers to find what looked like little spiders, about 1/16" long, moving around on the sheets and pillows.
We left the hotel and got a room elsewhere.
August 20, 2013
Rated 5.0 out of 5.0 by Oz64 Great Service
Staff was fantastic and amenities exceeded expectations.
August 19, 2013
Rated 5.0 out of 5.0 by Avocado 6 days of comfort & great service
Even though the planned event took place at the Boardman location, my husband & I chose to stay there entire duration of our vacation. The location proved to be perfect for visiting friends and family in the surrounding Youngstown area. We took advantage of the very popular complimentary morning coffee often arriving to an empty pots that were refilled the instant I mentioned it to the front desk staff. I particularly appreciated the speedy breakfast service and the coffee pot left on the table for multiple refills. The food provided at the event was delicious ands there was plenty of it!
August 11, 2013
Rated 5.0 out of 5.0 by mrsfishel Very nice at the front desk.
Was working only got to spend 6 hours in the room but I slept very well for those 6 hours.
August 1, 2013
Rated 5.0 out of 5.0 by AStegs Great Hotel
The Holiday Inn Boardman was a terrific hotel for our wedding block of guests at the end of June, 2013. Everyone enjoyed their stay at the hotel and loved the location in proximity to restaurants and shopping. On top of the quality rooms - the customer service is top notch at the hotel. Thanks for everything!
July 14, 2013
Rated 5.0 out of 5.0 by Stronzo A pleasant surprise
A pleasant surprise. This in not your typical Holiday Inn. I would definitely come back.
July 12, 2013
Rated 5.0 out of 5.0 by JackieO224 Great experience
Treated the entire wedding party and guests well-excellent housekeeping service!
June 20, 2013
Rated 5.0 out of 5.0 by Lena59 Nice place to stay
The staff was very professional. The room was clean and the bed was comfortable.
June 18, 2013
Rated 5.0 out of 5.0 by Owenx2 Great place to stay
2nd year my husband and I stayed here. The staff is very friendly and the rooms are clean and comfortable. Can not comment on the food and beverage as we did not use the resturant at the hotel, however it is nice that is is there if we wanted too. We attend a function that is at a banquet hall a couple parking lots over from the hotel, so the location is fantatic because we can walk to it. Also within walking distance to a few resturants and stores if we should need something. Our intent will be to stay at this Holiday Inn next year too...
June 6, 2013
Rated 4.0 out of 5.0 by calgary4 Excellent service
While staying at this hotel our large group had many requests for the staff. they were always eager to please and very helpful. Excellent costumer service!! Kudos to you and your staff!
June 2, 2013
Rated 4.0 out of 5.0 by CarolynW Very comfortable
From check-in to check-out, the friendly staff capped off a nice weekend for us. Any questions we had were answered quickly and knowledgeably by the front desk staff. The housekeepers were very accommodating of our schedule, willing to wait "an hour" and then "15 more minutes" to make up our room.
The food in the restaurant was good, served hot, and the wait staff very friendly, despite the harried conditions of serving on Mother's Day.
We had a handicapped-accessible room which was comfortable. I had only two complaints about it: first, the bed was too high off the floor for me to get easily into, and second, though there were plenty of grab bars in the bathtub, a seat would have been better for those with poor balance issues.
Though we didn't try the business center or the indoor pool, it was nice to know they were available.
We had originally reserved the room for two nights, but decided we wanted to stay a third. That didn't seem to pose a problem for the staff. And the comment that topped them all was from a housekeeper: "I love your dress, such a pretty color!"
May 20, 2013
Rated 5.0 out of 5.0 by Mclane51 My second home
I have stayed there every Friday for work since March and have enjoyed every night. From the value, front desk people, cleaning crew, the restaurant, and everyone else involved with HI have gone out of there way to make my stay comfortable. Always look forward to staying there.
May 18, 2013
Rated 3.0 out of 5.0 by Hawk40 Staff
Upon check in the staff person at the front desk was not concerned about resolving my issue with the room I had reserved,she was very rude but overall the stay was fair,the price is a bit high for Boardman I have stayed in nicer hotels in major cities and didn't pay this much per night.
May 13, 2013