Rated 4.4 out of 5 by 90
Rated 5.0 out of 5.0 by JPODEO Much better than I expected
The staff greeted me as if I had been there multiple times and did everything to make our stay enjoyable.
June 22, 2014
Rated 5.0 out of 5.0 by Tom6701 Overall good experience
Good, efficient hotel in a safe, friendly area. Plenty of quality restuarants in the area. Rooms are well kept and clean.
June 15, 2014
Rated 5.0 out of 5.0 by LindaM1 Friendly Staff
The manager Sherri and all of the staff were so friendly. We really enjoyed our stay and plan to use this hotel next time we're in the area, which will be in a few weeks!
June 12, 2014
Rated 4.0 out of 5.0 by Outofpocket Two rooms - just average
This review is for both rooms. The HI comes up just average compared with stays in other hotels in Boardman. And is not worth the additional $.
The room was functional although the bath area door between the vanity (real small) and the shower was a real inconvenience.
I was not told about "kids eat free" at reservation time and could've saved some $ if I was. I was also told there was no breakfast buffet at the front desk -> but there was for every day I stayed (3).
The kids made use of the pool every day which was good, but the hot tub could've used a scrubbing around the water line.
The internet was ok.
We asked to have trays left on the floor (by other rooms) in the hall removed but they seemed to stay there way too long.
We asked for more hangars and they brought 2 more.
June 12, 2014
Rated 4.0 out of 5.0 by Whisky- Charlie Great Staff
Very welcoming and friendly. Made you feel as if they have known me for a long time.
June 10, 2014
Rated 4.0 out of 5.0 by Tom218 Great Service at TJ's
We used the event service to book a luncheon for 100 people. At the last minute, we increased the number of people to 120. The staff at TJ's did not miss a beat and everything was excellent. The attention to detail and the friendliness of the staff was second to none. If we have a need to plan an event in the Youngstown area, TJ's will be the first (and probably) last call we make.
June 9, 2014
Rated 5.0 out of 5.0 Clean, comfortable, nice and safe
Full service Holiday Inn. Clean, comfortable and safe in close proximity to dining and travel interchanges.
June 8, 2014
Rated 5.0 out of 5.0 by Moonlite Good Stay
Everything was great, room service was excellent and the food was to die for. The quickness of housekeeping was amazing and room service was wonderful. Amanda at the front desk deserves a raise!. We will definitely be back again for the next Time Warp Prom next year, thank you!
June 4, 2014
Rated 5.0 out of 5.0 by Bizzy traveler Pleasant surprise
The Hotel was unexpectedly well-appointed; very good choices for dining out within a few steps of the hotel.
June 2, 2014
Rated 5.0 out of 5.0 by sundaizie wonderful as always
always enjoy staying there when come to town thank you
May 14, 2014
Rated 5.0 out of 5.0 by Ben630 Great welcoming staff
We always feel at home during our stay. The room is always clean and comfortable. Housekeeping personnel are friendly and helpful. Our grandchildren love the pool! Their is plenty of parking.
Sherri recognizes us and makes us feel special.
We look forward to returning!
May 13, 2014
Rated 1.0 out of 5.0 by Carol1188 Cleaniness and amenities
Have always loved the Holiday Inn. This stay was not so great. The room was not clean in several areas. The rooms floor and floor boards were filled with dust and little pieces of ???? The bathroom was not clean at all (i.e the floor and especially around the toilet.)
We were disappointed that the room didn't have the standard little fridge, etc. I guess we're just spoiled from our stays at other hotels.
We could not get the temperature to be steady. (i.e. it was hot so we turned the temp down just a couple of degrees, then it would get too cold, and we'd have to adjust the temp. We had to do this our entire stay and it was annoying.
The workout room was really small and it only had 4 exercise machines.
The pool only went only to 5.1 which again was annoying. The hot tub was really small and the jets were not working right. It seemed like there was hardly any water and/or pressure coming out of them.
April 30, 2014
Rated 1.0 out of 5.0 by Aaron255 Disapponited
I have stayed here in the past, and know that it is a high volume hotel, but this was by far the worst stay I have ever had here. I used points for this stay and was treated like a vagabond. In fact I had another stay scheduled in July and moved my reservations to another place. I would have understood the rudeness at check in, but I was the only person checking in at the time.
April 20, 2014
Rated 5.0 out of 5.0 by Caddy 24 Beautiful Experience!
The stay was fantastic and the location is ideal. It is close to very good restaurants and a mall. The staff was very welcoming.
April 10, 2014
Rated 3.0 out of 5.0 by MNC2 Painfully slow internet
While the internet signal on the floor was very good, I experienced very very slow internet speed, and the internet repeatedly dropped offline. The front desk was not able to remedy the situation. I repeatedly lost VPN acess to my company server, and even during the moments that it was active, email download speeds were very poor.
I decided to try again on April 8th, and experienced the same internet situation. This time, the front desk worked with IT support to remedy the situation.
April 8, 2014
Rated 3.0 out of 5.0 by Traveler117 Normally love this hotel but not this time
I have stayed here several times and have had great experiences. This time, however, my television would not turn on all evening, so I didn't have use of it until I complained the 2nd day. Also, the refrigerator in my room made loud clunking noises all night long. Again, it was fixed after I reported it the 2nd day, but I got little sleep that first night. Lastly, I stay in many Holiday Inns, and this one is quite pricey in comparison. I would expect to see some other perks as a result of this (extra toiletries such as a shower cap, shoe shine cloth, etc.#, extra outlets near the bedside table #such as on the lamp), and complimentary breakfast items. I understand you do put out cookies in the late afternoon, but if the timing isn't right, I often miss those as well. Other hotels put out fruit in addition to cookies as well. Finally, there were lots of people smoking near the door, causing me to smell like smoke.
April 7, 2014
Rated 3.0 out of 5.0 by Craig124 Not up to normal par
Had a nice suite but was quite dirty, hair and dust in the bathroom under the sink, staff left my dinner plates and glasses in the room. Also the food at the restaurant was really bad in my opinion.
March 29, 2014
Rated 4.0 out of 5.0 by Zakw Restaurant/Lounge
Restaurant and lounge experience was poor due to the inexcusably bad customer service provided by the manager. The waitresses, hostesses and other staff were more than kind and helpful in trying to fix an incredibly bad experience. However, the actions, or lack there of, exhibited by the manager on duty in the restaurant the night of 3/8 was the worst display of management I have seen in a very long time. Not only did he offer no assistance to the waitress as she was working very hard to cover all of the tables and large parties she was assigned, he did not offer any answers to the many questions our party asked regarding the delayed delivery of our dinners (55 minutes to receive our food), over cooked food, incorrect orders, etc. And he offered nothing to compensate for our time sitting and waiting for 2 1/2 hours for our meal to finally be complete. I have not had such a horrible dining experience in a very long time. I would highly recommend eating out at one of the many area restaurants if you are at this hotel any time soon.
March 12, 2014
Rated 5.0 out of 5.0 by Y-Town Girl Comfort Like Home
We were in Youngstown for a funeral. Your staff and hotel workers, were excellent in taking care of our needs and wants. We were not ourselves, in thinking, so they helped us to take care of the details. Thanks to you all.
February 16, 2014
Rated 5.0 out of 5.0 by KOKOMO7 Great place for meetings
The room was great, the bed was very comfortable. Overall, I would recommend this place to anyone. The bellman/waiter (Chris) went above and beyond to help this older disabled lady, he deserves a raise! Just one thing, watch out for that hot tub....it was waaay beyond too hot. Keep the kids out of it.
February 12, 2014
Rated 5.0 out of 5.0 by LizAug2013 Overnight
Clean, friendly, close to shopping, good variety of restaurants
February 12, 2014
Rated 5.0 out of 5.0 by "Sparty Dawg" Spent nearly 30 nights here in Dec. '12 & Jan. '13
I've got problems sleeping - a BAD deal for a person who travels for a living! I found the bed very comfortable - more so that some of the other "brand name" hotel chains I also frequent. The room was very comfortable - a great haven to return to during snow, temps. below freezing .. or below ZERO! (not too mention the windhcills!)
The staff from housekeeping to the front desk, and in the lounge and restaurant were all very accommodating and friendly.
I thought the location was very convenient for my business purposes, as well as being so close to shopping needs and other dining options.
January 30, 2014
Rated 5.0 out of 5.0 by Scootersep very good stay
Our stay was on New Year's Eve.
The staff was wonderful. The hotel was full and yet peaceful.
it did not seem over crowed or out of control.
We will stay here again.
January 4, 2014
Rated 4.0 out of 5.0 by DublinJ Always clean and comfortable but could improve
We have stayed here many, many times over the years. The rooms are always clean and comfortable. I like the coffee in the lobby in the morning and the use of the usually empty gym. However, as I have stated in previous surveys, the restaurant is SLOW. The food is good, but the service is so slow you could practically order your breakfast and go upstairs to shower and dress. Don't worry, your eggs would still be very warm on your return.
December 31, 2013
Rated 5.0 out of 5.0 by YSUGraduation Excellent Excellent Excellent
My family and I had a very pleasant experience. Check in was an ease and express check out is wonderful. The parking lot was clean and there were no issues. Thanking God for the girls at the counter, they were excellent.
December 19, 2013
Rated 5.0 out of 5.0 by Ertrekur Wedding Suite
Our wedding was on 12/14/13 and the staff could not have been more accomodating. I requested an early checkin so our stylists could come to the hotel so my bridesmaids and I would not have to travel. The hotel made that happen for us since there was a cancellation. They were also incredibly friendly and didn't hestitate to fulfill any of our requests. Thank you and keep up the great customer service!!!
December 18, 2013
Rated 5.0 out of 5.0 by Bosox2014 Nice stay
It was a great place to stay after a day of family and food for Thanksgiving. The pool and hot tub were really nice. Great location. Comfortable bed and room.
December 2, 2013
Rated 5.0 out of 5.0 by RWH643 Superior Staff
Facility provides an excellent staff at all levels. Everyone is friendly and willing to make your stay a pleasure. Front desk is exceptional. Handles any problems quickly and efficiently.
The facility is clean and presents a very warm and friendly appearance.
November 25, 2013
Rated 5.0 out of 5.0 by Mclane51 Second home
Stay here for business all the time, wouldn't give it a second thought. Always quiet,comfortable,and clean. Their staff is great! Always in a good mood and makes this grumpy old man smile.
November 19, 2013
Rated 5.0 out of 5.0 by PKTGene PKT Gene
Great experience at this hotel! Never been to this hotel before - stayed there as part of a wedding party. Very clean, very nice staff, outstanding bar. Pool looked great (didn't have time to use it). I will definitely stay there next time I'm in Boardman.
November 13, 2013