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Rated 4.0 out of 5 by 164 reviewers.
Rated 4.0 out of 5.0 Great staff, made the stay so much better I have stayed at this hotel at least two other times before, and the staff has consistently been really good to our family. This last weekend, I was there for the Carlson wedding with my family and stay there two night. The staff went above and beyond our expectations, they truly try the best for their customers. The morning buffet was really busy from all the guests related to the weddings, but the staff kept things moving and helped us get our food on time! One of the mornings, I had to missed the buffet cause I had to run the monster dash downtown and the staff allowed my wife to take from the buffet a "to go" container. I was so hungry when I came back after the run and thanks to the buffet staff, I was able to get some eggs, sausages, fruits and bakery stuff! One of the elevators was malfunctioning randomly over the weekend, did not want to go up, so I had to take the stairs a couple of times, but I know it was resolved. Great place to stay! October 27, 2014
Rated 5.0 out of 5.0 by Restaurant staff is outstanding! Every morning when I went down for breakfast the staff was upbeat and smiling! They were incredibly outgoing, engaging in conversation with each patron who entered the restaurant. Their warm and friendly personalities started off my day on such a perfect note. The food was delicious and the staff was constantly attentive to everyone's needs. I give my highest praise to the Bolingbrook restaurant staff! Keep up the superb work! October 27, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel, A Plus Staff The hotel itself needs some work. It looks like an older property and certain areas are not that appealing. I was shocked to see how nice the staff was. Room was clean and bed was comfy. Breakfast didn't look all that appealing. October 24, 2014
Rated 5.0 out of 5.0 by Hockey Team Stay I am the team manager for two hockey teams of youth players ages 16 October 22, 2014
Rated 2.0 out of 5.0 by Suprised After a long 16 hour day I was looking forward to a good nights sleep at a trusted hotel chain. Much to my dismay, I discovered mold in the refrigerator and while showering there was hair all over the low ceiling and mold along the shower doors. I called the desk and was given a different room and offered a free breakfast for my trouble. However, since i was due to leave at 4:30am every morning, that did me no good. I was told to speak with them the next evening to see what they could do. The next evening when I returned I was given a $4.00 appetizer voucher for use in the restaurant on site and a "sorry again." The following evening I was standing at the front desk for over 5 minutes while the clerk was on a call without even being acknowledged in any way. I needed a wake up call, but finally just walked away from the desk. When I got to my room, my key did not work so I had to go back down to the desk anyway. When I got there I was helped right away but with no regard to the fact that I was just there waiting and had left. Upon checkout my receipt showed that I was charge almost double the rate that my reservation was made for. When I questioned why, I was told that that specific hotel did not have a contract with my company. The issue was fixed after a few minutes of discussion, but as a result I was late for the project I was headed to. I travel ALOT, and this is my preferred hotel chain. I expect more out of Holiday Inn because I usually have no problems. This hotel is very nice to look at, but that is where it ends. I would not recommend this hotel to any business traveler October 22, 2014
Rated 4.0 out of 5.0 by clean comfy rooms BUT SPENDY I stay ay HIE all over and this is one of he most expensive locations, considering there isn't much around other than industry I feel it should be more in the 100-120 night range October 21, 2014
Rated 5.0 out of 5.0 by fabulous bed and great staff warm friendly staff who were also continually asking if they could help me with anything. Very clean and comfortable lobby areas and room October 20, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Always have a good stay in Bolingbrook hotel. The staff is friendly and always smiling. October 20, 2014
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