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Rated 3.9 out of 5 by 123 reviewers.
Rated 2.0 out of 5.0 by Old and run down As I entered the hotel, three people were drinking and yelling at each other at 4 pm. The lobby looks run down. The front desk person was very nice and welcomed me to their hotel. Check in was normal. Hallways had a smell to them and carpet needed to be replaced. The room itself was old. The carpet needed to be replaced as had stains and felt warn. The bed was sunken in the middle and was very old. The bathroom was old and has not been updated in years. I stay at other brands but felt safe making a reservation at this hotel but I was wrong. This hotel did not meet my standards for a Holiday Inn. August 12, 2014
Rated 4.0 out of 5.0 by Excellent staff, comfortable rooms Everything was great, the staff, the room, the amenities. I wasn't impressed with the eggs in the buffet. I'm also not a fan of the soap and shampoo, they smell terrible. I recommend bringing your own. I will next time. August 12, 2014
Rated 4.0 out of 5.0 by Great stay at the hotel Service was good, the staff was friendly and the food was good. The breakfast buffet was excellent August 12, 2014
Rated 4.0 out of 5.0 by Friendly, polite staff. This location is showing signs of age/wear but overall it was a nice stay (3 nights). Plenty of parking and well lit for security. August 11, 2014
Rated 3.0 out of 5.0 by Lack of customer service When we checked in we were not acknowledged as Platinum members. The girl at the front desk was more interested in her personal phone call, than taking care of us. The first room we were given, the TV in the bedroom didn't work. We had to call for maintenance, which some time. Just to find out, it couldn't be fixed and we had to move rooms. Our second room was fine. But you would think that the front desk would have called us or said something to as, when we were walking out the door, to make sure everything was okay. They don't offer a free breakfast, but they could have least offered us that for our troubles. Air conditioner is loud. Hotel was loud and busy the weekend we were there. Didn't go in the pool or hot tub, because of the many kids. We booked with points and were told we would be refunded our first nights stay, but still have not seen any refund yet. Positive: We were given an upgrade to a suite before we arrived. August 11, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Good location, clean rooms and friendly staff. Always enjoy my stay. August 10, 2014
Rated 5.0 out of 5.0 by Great experience I travel a lot, and have now decided to book Holiday Inns or HIExpress hotels whenever possible. I travel alone mostly, and I have found the restaurants in the Hol Inns have been excellent in quality and value. The breakfasts in the HI Express hotels is also excellent, and very often have an adjacent restaurant. August 8, 2014
Rated 2.0 out of 5.0 by our stay at Bolingbrook July 10 to 13 My family of 4 visited Chicago for a soccer tournament. We had two teams stay at the hotel. We have not once been able to stay in a location were they are able to put us all together. Parents and players stayed on all 5 floors. We arrived on Thursday and stayed till Sunday. Our room was located on the third floor second from the end. early hour, when being woke up more than once, we found out that the end rooms are suites and the one next to us was a stag party. not much sleep and the front desk could not change anything because of the hotel being full. Saturday night the same room next to us was host to a wedding party. at 1 am I called down to the front desk who then had them quiet down some what. We left feeling exhausted with 2 nights of VERY interrupted and inconvenient sleep. It would seem to us that if you know what these end rooms are for and the noise potential, then those who book in advance should not be placed there and perhaps it should be for the last minute bookings, being upfront about it. The internet was very poor and is not able to handle the large amount of guests using the system. We were informed it was because we were from Canada!! Hmmmmm.....that is a new one when it comes to wi-fi being an amenity. The breakfast was good. Service was slow but it was a large volume to look after. Room amenities were good and if they had not been so full, it probably would have been a great overall stay. July 21, 2014
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