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Rated 3.9 out of 5 by 134 reviewers.
Rated 5.0 out of 5.0 by Clean and quiet We were there for a wedding and really appreciated the clean, quiet room and very responsive staff. September 4, 2014
Rated 5.0 out of 5.0 by Better than expected Located in a rather distant and forgettable suburb of Chicago, this Holiday Inn was a pleasant surprise. We encountered nothing but satisfactory experiences. Staff is helpful and attentive and during an unusually humid and hot period, the room was comfortable. Better than I expected. September 3, 2014
Rated 5.0 out of 5.0 by Fabulous Stay Hotel is in very good shape. Great pool/spa/sauna/and workout area. Nicely equipped bar for a late night cocktail. Nice relaxing environment after a day of business meetings. September 2, 2014
Rated 3.0 out of 5.0 by 很是一般 当入住时发现地毯是湿的,后来服务生就给了我另一间的钥匙就离开了。也没人帮我,一人只能带着大包小包的行李搬下一层楼。服务生看着我无动以衷。这么高的价格,服务却真得很差!! August 31, 2014
Rated 1.0 out of 5.0 by Staffing I think this location needs to ,look at how to accommodate its guests with the adequate number of staff and space.i.e. more housekeepers, opening up space to accommodate lounge patrons on busy nights, and fulfilling their advertised shuttle services. the shuttling service was a key reason for our choosing this hotel; we could have stayed across and down the road for less money. August 30, 2014
Rated 1.0 out of 5.0 Terrible Manager and Horrible Experience The manager, Larry, was rude and unwilling to assist me. I called several days before our stay there to inquire about putting rose petals and champagne in the room for the Bride and Groom. They said yes, no problem, they do it all of the time. When the delivery man got there, they told him they wouldn't do it. I called and spoke with Larry who was no help at all and was, frankly, rude. I went up to the room upon arriving to check on everything and there was a sticky note on the table that said, "Look in Fridge," which is where I found the champagne. The roses were plopped about the room and looked awful. I was very upset and Larry wasn't there to speak with me when he said he would be. Very upsetting. August 27, 2014
Rated 2.0 out of 5.0 by I was expecting better We stayed in the "Executive Suite" We made use of the pull out bed. However there were no sheets or pillows in the closet. When we requested additional pillows and sheets from the front desk, we were brought some sheets however because the desk lady at approximately 11pm on the 21st was clocking out we needed to go get out pillows from the front desk ourselves. They were not brought to our room. When we pulled out the pull out bed there were sheets already on the bed old and crumpled up. There was even a used wash cloth bundle in with it all. Disgusting. I was embarrassed to have my guest who was with us having to use the sleeper. The wait staff and service at the holiday inn restaurant was horrific. I don't even want to spend the time typing about the issues with that restaurant. The food was decent but the service was horrible. We could have gone to any restaurant but unfortunately we at in hotel. The wait staff I'm speaking of are those who were on duty the morning of the 22nd and 23rd. When we left the hotel, my guest thought she had forgotten her boots in the room. I called and left a message with the housekeeping to see if anything was found. This was Saturday the 23rd. Today is Wed the 27th. I have yet to receive a phone call back even if its to say we haven't found anything. That is common courtesy. That is professionalism. I have stayed in a lot of hotels. I am not being picky. I highly believe in giving credit when credit is due. It is very rare if ever I complain. This service is what I would expect in a backwoods hick town. This was Bolingbrook IL. Come ON! August 27, 2014
Rated 5.0 out of 5.0 by room was comfortable Bed was comfortable, the bathroom wasn't as clean as we are use to we found a lemon or lime slice in the sink when we got to our room late at night we didn't want to deal with it at the desk so just took care of it our self. August 21, 2014
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