Rated 5.0 out of 5.0 by Ron1234 Excellent Service
As a business traveler I appreciate great places to stay. From the General Manager to the staff they do a great job and have a beautiful property that is up to date and makes my life easier on the road. Great place, great people, and fantastic service.
May 15, 2013
Rated 2.0 out of 5.0 by Morgan21 Old facility - room was not clean
My room was old and crusty. Carpet was very worn. Overall facility needs an upgrade or needs to be cleaned thoroughly.
May 12, 2013
Rated 5.0 out of 5.0 by Wolfcookie Great Staff and Property
This was our third visit to this location and we were again impressed with the staff's overall level of professionalism. We were checked in by a young lady, Kohlby, who was very professional, efficient and quite personable. She greeted us by name and recognized our elite status; thanking us for our continued loyalty to the IHG brands. This latter action is significant, as this only happens at about 50% if the IHG properties in our experience. I feel that this recognition is also an example of the management's commitment to customer service and satisfaction. We had breakfast the morning of our departure and the two gentlemen who took care of us were excellent. Unfortunately, I forgot to note their names, but I'm sure that the management can figure who worked that morning. Overall, the property is in very good condition and offers a feeling of security. The parking lot is well lit and in good condition. Rooms are in good condition and nicely furnished. A great selection of TV channels. Internet is wireless, probably the only thing that I could "complain" about. Connection speed was fair and stayed connected, but as system gained users it did slow down. I always prefer having the option of either wired or wireless, but this is seldom an option. Hopefully, the property management can have their system assessed and upgrade it to perform better. Overall, we were very pleased with our stay and we will consider this property again in future trips to this area.
May 8, 2013
Rated 5.0 out of 5.0 by tump1 Great stop near the city
We have had business in the area recently. For us this is a great place to stop. Comfortable room, great pool area and very good food at the bar, with Jim.
April 26, 2013
Rated 5.0 out of 5.0 by MattS Exemplorary Customer Service
If your looking for a stay that can make you feel like your coming home after a long trip away then this is the place for you. The staff at this Holiday Inn goes above and beyond typical customer service. The team that has been assembled here is second to none. From check in where Kohlby greets you with her smile and warm welcome, to Peter and top notch service in the lounge, and rounding out the stay is Charles and his fantastic service and kind greetings when you come down for the delicious breakfast served. This hotel is a step above the rest when it comes to making you feel like your welcome and appreciated. Thank you for a fanatastic stay!
April 16, 2013
Rated 5.0 out of 5.0 by tbaldone great service good value
Halfway back to home, great burger, great pool area, great staff QUIET ROOM.
April 7, 2013
Rated 1.0 out of 5.0 by kenman Next to Freeway - Loud........
Room old - people unfriendly - would not recommend and darn sure will not stay here again!!!!!!!!
April 5, 2013
Rated 2.0 out of 5.0 by HolidayInnRegular1 Needs new staff
I was at the Bolingbroke Holiday Inn the second week of March and immediately realized the front desk staff is rude. I am a platinum member and have never been treated so poorly. I was placed on the 1st floor and asked to be moved preferably to the top floor as I am accustomed to as a platinum member. I was told they don't do anything special for priority club members at this hotel and he didn't know if he had anything available. I asked him to please check. He did begrudgingly move me to the 3rd floor. This guy spoke the truth when he said they don't do anything special for priority members. No welcome gift bag with water and snacks, no extra points, no free drink ticket, no extra points, NOTHING offered but rude apathy toward the customer.The bartender was not always present and kept his back to the customers when he was in the bar, making it difficult to get service. The breakfast bar was only partially filled each morning and the food was like bad fast food. It was almost impossible to get coffee and water filled, and the tables were not regularly cleared making it difficult to find a clean table to sit at. The room was super noisy from external activity and the heat/air unit was rattly and very noisy, which woke me everytime it turned on/off, the shower door didn't slide, lighting was very low making it hard to see even with curtains open. With all the other poor reviews I read on this hotel after I stayed here, one would think the management would correct the issues with the staff, or maybe IHG needs to correct the issues with the manager. I travel on business about 9 months out of the year, almost always stay at IHG facilities, and have never had such a bad experience. Unfortunatley I have to do business in the area for the next 7 months and now need to locate somewhere else to stay. Any other GOOD IHG facilities in the area?
March 27, 2013