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Rated 3.9 out of 5 by 114 reviewers.
Rated 3.0 out of 5.0 by dirty room Upon check in I was given Room 109. As soon as I opened the door I was welcomed with the most foul stench I have ever experienced. The room stunk so bad that I immediately asked for another room. The front desk upgraded me to room 402. The room appeared clean until I dropped something in the bedroom. When I pulled back the dust ruffle I noticed that there was a substantial amount of peanut waste(shells and peanuts) along the bed pedestal. Obviously the maid only vacuumed what she thought she could get away with. Lastly, I was chastised by the manager on duty that night for not filling out these surveys when I commented during check in that I usually don't. I have my reasons for that but I don't think it's any managers right to embarrass a patron in front of others. Regards, LRB November 3, 2013
Rated 4.0 out of 5.0 by Clean and nice property Very nice property, loved the pool area. With that said, no free breakfast. Room was warmer than I cared for, couldn't get the AC to stay on. October 31, 2013
Rated 2.0 out of 5.0 by Promised shuttle service to Wedding Reception NEVER CAME!!! My daughter was married last week. When she was making arrangements, she sought a reputable hotel that offered shuttle service to and from the reception throughout the evening/night. At that time, she thought this Holiday Inn would be a good choice. That was unfortunately....NOT the case! I was the mother of the bride. The shuttle going from hotel to reception NEVER ARRIVED. Finally a 15 or so of us had to drive ourselves. I was literally LATE for my own daughter's reception. When I spoke with manager while waiting for shuttle, I found him rude and very rigid.....clearly did not care about this situation nor my daughter's wedding day. Also, their $10.00 breakfast buffet was very poor. Cold, very poor selection. We wound up ordering off the menu, which was quite good. I have stayed at hotels with FREE breakfast buffets which were much, much better than this one. You won't see me back here again. Nor the other 150 guests attending the wedding. October 30, 2013
Rated 2.0 out of 5.0 by Not worth the price I have been a loyal to this hotel chain for years. I was very disappointed in the cleanliness of this particular hotel. We had a suite. My son pulled out the sofa sleeper and was shocked to find used sheets and a can opener. The room seemed old and rather used, abused. . Due to the cleanliness of our room we chose not to eat at the hotel restaurant. The front desk clerk was not familiar enough with the area to recommend a restaurant. October 29, 2013
Rated 5.0 out of 5.0 by Great property Very pleased with this choice. Overall great value and stay! October 19, 2013
Rated 3.0 out of 5.0 by Poor customer service My niece asked for my rooms of two to be ready for an early check in due to the fact that we had been at an amusement park that day and wanted time to get children ready for a 5:00 p.m. wedding. We again called again the morning of check in with the same request. We asked for a 2:00 check in and were not aloud in until 3:00. This made us very rushed to get to the wedding on time and get the children baths, etc. My niece with no early check in was in her room 30-45 minutes earlier than us. October 17, 2013
Rated 1.0 out of 5.0 by Wedding Block For IHG Platinum Member Well the experience with this branch as a whole was terrible. It took about three weeks for the sales staff to respond to numerous calls and emails about booking a room block. When i was contacted the first time i had to basically chase down the rep. that i had talked to. After we had or room block full they were unwilling to reserve more rooms for me some of the guests in our block receive a rate about $50.00 higher than the block rate. So i had to call and fix that. The shuttle service was terrible i had a room block of 20 and was assured that our group would be shuttled back and forth with now issues. That did not happen we the shuttle on the way to the venue get canceled. Again had to call a complain. On the way back there again was only one shuttle for around forty people??? Overall a terrible experience for this IHG platinum member. October 12, 2013
Rated 2.0 out of 5.0 by Not so great The staff was friendly and pool area was nice. The room smalled musty, the bed pillows were messy, there was not a menu for food or a quick reference sheet for information in addition to the web service, in the shower there was hair on the walls, the sink looked it had been cleaned but not cleaned well, the door and the shower curtain had this brownish colored marks on the door and shower curtain. Just gross. Not sure I will stay at a holiday inn again, unless I have no other option. Also disappointed that the only option for food is that we had to pay for it. Just fruit, bagels, juice in addition to the free coffe should be free then charge for the other food options. October 9, 2013
Rated 4.0 out of 5.0 by Wedding We had a large group for wedding and booked over 40 rooms. Did not have any issues with the hotel at all. Clean, comfortable and staff is very friendly. October 9, 2013
Rated 1.0 out of 5.0 by Wedding Nightmare This hotel was recommended by BBGC, so we used it. The day we signed up was very comforting and we were promised a lot of things. Unfortunately the only thing we received that was promised were the room. First, my guests were turned away before the block had expired with room still available under that block. Second, people were contacted and asked who was staying in their room. Third, the bags we made were to be passed out upon check in, instead they were out on a table the whole weekend. (some of my guests did not get them and I made extra bags). Fourthly, we were promised shuttle services and one of the times that were written on a board in the lobby, instead no one showed and my guests had to drive themselves. Fifthly, the last shuttle driver to leave came into my reception as I was dancing my last dance and was announcing that the last bus was here. (We were not late, he should have stayed in his car). Lastly, my bridal sweet had dirty dishes in hall outside of my room and people were shouting up and down the hallways all night. The best part of all of this was that we were told we would receive points based on how many people we could book for our wedding block. We have STILL not received them. The hotel tells us to contact corporate and vice verse. OVERALL TERRIBLE DECISION. If you are planning a wedding STAY AWAY!!! October 7, 2013
Rated 4.0 out of 5.0 by Clean but outdated suites decor We had the king and presidential suites. The couch, wall decor, and carpet looks like something my great-grandmother had in her house in the 60's. I did like the way the suites are setup and the cleanliness. You just need to do some redecorating ASAP. The staff we encountered were friendly and helpful. Each time we called for something, the staff came right away. The only time I had to wait was when I called for batteries for the remote after maintenance was off. I had to call back the next morning. The front desk should have batteries for such instances. I liked that it had easy access to the freeway as well as located near several restaurants and stores. September 29, 2013
Rated 5.0 out of 5.0 by no camera in the hall ways very bad night with all the loud people in the hall ways from 11 pm till 3 pm call front desk they cane up told them to go to there room then it started over and over not a safe place to stay with a bar like this you should have security at least and hour after bar closes just saying September 25, 2013
Rated 4.0 out of 5.0 by refridgerator we could have really used a fridge during out stay. We were there for a soccer game and had treats and left overs with no where to keep them! Just a little one would have worked. September 25, 2013
Rated 5.0 out of 5.0 by Great Stay This stay was amazing. This hotel is continuing to get better and better. The customer service was Excellent. September 19, 2013
Rated 5.0 out of 5.0 by Consistently Excellent Continued excellent service, staff and hotel facilities. September 9, 2013
Rated 5.0 out of 5.0 by Wonderful Experience My daughter's soccer team had a wonderful experience with your hotel. Our room was wonderful, comfortable, and very clean! The hotel staff was so kind to let the girls hang out in the lobby, eat a meal together, play cards, visit; all things important to team bonding. When one family had a bad experience (a rowdy wedding party), the staff was incredible in accommodating them and making things better. Due to an injury, my daughter and I had to return for an unexpected second night; the staff was amazing. Caring, compassionate staff! I wish I could remember the gentleman that was at the front desk when we checked in both nights; he was incredible! Thank you! September 5, 2013
Rated 4.0 out of 5.0 by Staff super friendly and helpful From booking the rooms, to checking in and getting service, the staff was really the highlight of this hotel. The rooms and facilities are clean and comfortable, but nothing special. It was the friendliness and helpfulness of the staff that really made the stay memorable. August 30, 2013
Rated 4.0 out of 5.0 by Nice place It was an good overall experience, Restaurant needs service improvement. August 30, 2013
Rated 5.0 out of 5.0 by August 2013 Great stay.....facilities and staff are first rate. Enjoy the off-site workout facility. August 26, 2013
Rated 3.0 out of 5.0 by Sleeping was great but left hungry in the morning If I am going to spend the amount I did on this hotel room I think the least that you can all do is offer a courtesy breakfast rather then a $10 breakfast buffet. August 22, 2013
Rated 1.0 out of 5.0 by bad experience I made reservation online as usual. My credit card expatriation date changed, so they couldn't charge card.. So, hotel cancelled reservation. No call or notification. not even email. When I arrived, was charged high walk inn rate... As platinum member?? On my comment that i will complain, comment: do what ever U want.. I asked to renew tea bag in the room, never delivered. As much I like HI hotel (I am using it for over 15 years) this was bad experience. Never will stay in this particular one. August 19, 2013
Rated 5.0 out of 5.0 by Very friendly staff and clean hotel Affordable, competitive rates. Clean room and comfortable bed. Stay while traveling on business and would recommend to anyone. Very friendly staff. August 19, 2013
Rated 5.0 out of 5.0 by Friendly staff... Always great service at the front desk and the breakfast buffet is plentiful. August 18, 2013
Rated 5.0 out of 5.0 by The best service and confort you can find away from home This hotel is exemplary in customer service. The front desk staff are extremely professional and truly care whether you are receiving the service you deserve. I travel about 90% of my life for work and I never question where to book when I come to the Chicago area, the Holiday Inn in Bolingbrook. It is not only a customer service experience worthy of repeating over and over it's location is ideal for just about anything you plan to do in the Chicago area. The short drive to the park and ride L makes travel into and out of Chicago hassel free and saves literally hours (depending when you are driving) to get into and out of the city. The close proximity to a great number of excellant top notch restuarants makes the variety of dining experience fantastic. If you don't want to venture out the food in the hotel restuarant is also fantastic! I reccomend this hotel to anyone who wants a hassel free, relaxing, friendly hotel experience. August 17, 2013
Rated 4.0 out of 5.0 by Great staff. Staff was warm and most courteous! Hotel was very comfortable and inviting. August 16, 2013
Rated 5.0 out of 5.0 by Sick I checked in sick and was treated great. I was given water, extra blankets, free chicken soup and two calls to follow up that my needs were met. The staff truly showed concern and went above and beyond. August 13, 2013
Rated 5.0 out of 5.0 by Great Hotel I frequently stay at this hotel and they never disappoint. Great friendly staff and solid facilities. i entertained a vendor in the bar and had great service. The X-Sport workout option is nice! August 13, 2013
Rated 5.0 out of 5.0 by Pays to be Platinum - Awesome Experience and Memorable Pool Party I should start by saying that this particular hotel acknowledged our Platinum membership right when we first inquired about staying there. We got our room upgraded to a Suite! (See the Suite description below.) Also, there were some cold bottles of water waiting for us in the room. They were very appreciated after bringing in our luggage. We also took advantage of late checkout the next day. We were looking for a new, unique place to host our 9 year old son's birthday party. We had done the Jumpy Bounce places, Bowling Alleys, Mini-golf, Laser Tag, and Pizza/Arcade places. We thought, why not have a pool party? The kids had a blast. The indoor pool at this hotel was perfect for us. The deepest part is only 5 feet, so my son and his friends could use a majority of the pool without it being too deep. We brought in beach balls and noodles, and the kids had a wonderful time. Mind you, we did not have exclusive use of the pool - it remained open to all guests. But, there were some other guest's children that joined in the fun - the more the merrier. After swimming, we went to the adjoining patio for pizza and birthday cake. It was literally right outside the pool area, and had more than enough tables and chairs for 15 kids and parental chaperones. The second best part (after seeing the smiles on the kids’ faces) was the comments and inquiries from the parents. We got everything from "What a great idea!", "This is something different", and "Wow - I never would have thought of this" to "What did you have to do to book this?" and "How much did it cost?" When I explained to them that there was no extra charge for the party and that the use of the pool came with the room, I could see them doing the math. Any of the aforementioned party places would have been twice as expensive as the price of a standard room at this hotel, pool included. I would not be surprised if we were invited back to this hotel as guests of one of my son's friends. The room (ahem, I mean upgraded suite for Platinum members) was great. It had a king bed in the master bedroom, a private bathroom with separate shower and Jacuzzi tub, a second full bath off the main room, fold out couch in the main room, two flat screen TVs, a large round table with six chairs, refrigerator, microwave, and sink in the kitchenette. Two windows and two separate climate controls worked well and kept everyone comfortable. In the morning, we planned to have breakfast at the hotel restaurant; they have a $10 buffet breakfast. It had donuts, bagels, toast, pastries, yogurt, cereal, fresh fruit, scrambled eggs, bacon, sausage, French toast, oatmeal, orange juice, apple juice, milk, water, and coffee. Since kids eat free, breakfast would have been $20 for me, my wife, and three kids - very reasonable for the type and amount of food! However, the manager gave us vouchers for breakfast with his wishes for a "Happy Birthday" so we saved the $20 for breakfast. Lastly, I need to give Kudos to the Front Desk staff. Kohlby picked up the phone the first time I called. She was very gracious from start to finish, and let us check out the pool to see if it would meet our needs before booking the room. She was also the one that upgraded us to the suite when we booked back in June. She even made sure we had the one on the first floor, making it very convenient to go back and forth to the pool from our room. Michael was working the front desk during our party, and was helpful in guiding guests to my wife so she could let them into the pool, and alerted us when the pizza delivery guy brought the food. Finally, Larry gave us the two vouchers for breakfast, with big Happy Birthday wishes. For those wanting to plan a party, here are some tips. First, book early. We booked this party in June for an August party. That extra time meant that the suite was available. Next, plan for a 4-6pm party. Check-in was at 3, and that was enough time to get unpacked in the room and to get the party items to the pool. There were 2 family reunions and 3 weddings receptions at the hotel the weekend we were there. There were only 5 non-party guests in the pool from 4-6 on Saturday. The wedding parties were did not arrive until after 5pm, and they were in the ballrooms. The family reunions were busy doing activities away from the hotel, so we had no issues in the pool. It was the perfect time. Finally, be courteous and polite. We made sure to follow the hotel policy of no food in the pool area (patio only), we bagged our trash when we were done, and we allowed those in the pool to join in the fun. You'd be surprised how much better things are when you employ a simple smile, and say please and thank you. Wow - that was a long review! Suffice it to say that our overall experience - from the initial contact, to the pool facilities, service we received, room condition and amenities, staff attitude and willingness to make the stay a memorable one - were all top notch. I can't say enough good things about this hotel and our stay. The kids are already asking if we can book it again for next year's party. We will be returning! August 9, 2013
Rated 5.0 out of 5.0 by Simply amazing staff! I have stayed at the Bolingbrook Holiday Inn &Suites quite a few times over the past year. No matter how many nights I stay, the amazing staff makes me feel right at home on every visit. The rooms are clean, the beds are comfortable, the bar is a great retreat and the other hotel amenities are great. But the real reason I keep coming back is because the staff always makes sure I'm happy and satisfied. August 6, 2013
Rated 5.0 out of 5.0 by Comfortable bed The room was clean. We enjoyed our stay there and will stay there again. August 2, 2013
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