Rated 3.8 out of 5 by 80
Rated 5.0 out of 5.0 by sandy88 wonderful and great service
i just love this hotel. it is nice to go and relax. it is a safe invierment and lovely to bring my family and go swimming. there staff is wonderful. they always have a smile on their face. would recommend this hotel too any one.
June 28, 2013
Rated 5.0 out of 5.0 by Rduvay Great representation of the brand
The food in the cafe was excellent, the staff was friendly and attentive. My only markdown was for finding a spider in the room. It was stormy the night before, so I'm sure that had something to do with it.
June 15, 2013
Rated 4.0 out of 5.0 by Tazzman Service
I have dealt with most of the staff over many visits to this location. They are always friendly, remember me by name and always willing to do whatever is asked.
June 4, 2013
Rated 5.0 out of 5.0 by JBM1014 Great stay
I resently stayed at this HI location for a short weekend with my family just to get away and enjoy a bit of a swim with the kids. The staff was excellent in service and kindness. Rooms where clean and well kept.
The best experience for the kids was the pool area. Large pool with a hot tub and plenty of clean towels!.
We will be back
Thank you HI Bolingbrook
June 4, 2013
Rated 4.0 out of 5.0 by Homemomof4 Great beds and clean.
Very comfortable beds. Clean room. Computer down when we arrived. Front desk clerk very friendly and apologetic. Person that had to run our credit cards in backroom not friendly at all. I got the feeling he was manager. Arrived at 2:30 pm and wanted to go ahead and check in the 3 rooms I had reserved for extended family. My mother is a cancer patient and I did not want her standing around waiting. This gentleman did not crack a smile or say anything comforting or seem to care. I had to go ahead and pay for all three rooms on my credit card. By the time my parents came 15 minutes later there was a long line through the lobby. I don't expect much but kindness and understanding and friendliness go a long way. The people in line are the ones who had to wait and I did not see anyone fussing. I feel they could offer free breakfast to all guests for price of this hotel. Every Holiday Inn I have stayed in offers a free buffet breakfast. Guess Chicago area doesn't have to offer that. No one mentioned that I was a Priority Club Member during my stay.
June 1, 2013
Rated 5.0 out of 5.0 by Cybil Excellent staff
Our family recently stayed at Holiday Inn and were extremely happy with the service from the staff and the cleanliness of the hotel. The price was affordable which is important because we are a family of 6. The food was great as well. Thank you for a wonderful stay and I will recommend the Holiday Inn to others.
May 22, 2013
Rated 5.0 out of 5.0 by Jazz96 Pleasantly Surprized!
I admit that whenever in the Chicago area I hate the prices. I believe that you get what you pay for. I admit that now I know this isn't always the case. The Bolingbrook Holiday Inn made me feel like I was the only guest they had (which I knew wasn't true). The manager was incredible, front desk incredible, and the bartender, incredible. I will stay here again when in the area.
Great deal for the price. Thank you.
May 20, 2013
Rated 2.0 out of 5.0 by Frequenttraveler2 Marginal
Started when I booked an extra day, before my advance reservation. I wasn't offered the same rate of the advance 2 day stay..OK, I understand. But the reservation lady seemed like they had me and could gouge me.. Then at check in the guy was so busy with personal calls he almost forgot about me. Asked about the rate for the 2 original days he fumbled for the confirming rate papers which he didn't even have me initial. The room was fine. "Free" Coffee the next morning was out so off to Starbucks. The room key didn't work and wife had to go back down after lunch to get it re-programmed.. That happened 3 more times only to find out the extra high dollar room cost me in trips to reprogram the keys along with $25 extra. No free coffee for all 3 mornings.. I guess the free breakfast at nearby competitors was trumped by loyal Priority Club sheepepole. I don't have a lot of Priority points and probably won't be getting many more.
May 19, 2013
Rated 4.0 out of 5.0 by Mzgma Mother's Day get away
We decided as a family that a get away for Mother's Day was a special treat. So since our son and family lives close to Bolingbrook we met at the Holiday Inn there because everything was under one roof. We had very nice rooms, the pool was excellent for the kids (and adults) to play in and there was a restaurant and lounge right on sight . The staff was very accommodating and professional in the way everything was handled. The restaurant was good maybe not the most excellent I have ever had but we did not dislike it. The rooms were very clean and quiet. I would recommend this Holiday Inn and we will definitely be using this again for our family get-aways.
May 18, 2013
Rated 5.0 out of 5.0 by Ron1234 Excellent Service
As a business traveler I appreciate great places to stay. From the General Manager to the staff they do a great job and have a beautiful property that is up to date and makes my life easier on the road. Great place, great people, and fantastic service.
May 15, 2013
Rated 2.0 out of 5.0 by Morgan21 Old facility - room was not clean
My room was old and crusty. Carpet was very worn. Overall facility needs an upgrade or needs to be cleaned thoroughly.
May 12, 2013
Rated 5.0 out of 5.0 by Wolfcookie Great Staff and Property
This was our third visit to this location and we were again impressed with the staff's overall level of professionalism. We were checked in by a young lady, Kohlby, who was very professional, efficient and quite personable. She greeted us by name and recognized our elite status; thanking us for our continued loyalty to the IHG brands. This latter action is significant, as this only happens at about 50% if the IHG properties in our experience. I feel that this recognition is also an example of the management's commitment to customer service and satisfaction. We had breakfast the morning of our departure and the two gentlemen who took care of us were excellent. Unfortunately, I forgot to note their names, but I'm sure that the management can figure who worked that morning. Overall, the property is in very good condition and offers a feeling of security. The parking lot is well lit and in good condition. Rooms are in good condition and nicely furnished. A great selection of TV channels. Internet is wireless, probably the only thing that I could "complain" about. Connection speed was fair and stayed connected, but as system gained users it did slow down. I always prefer having the option of either wired or wireless, but this is seldom an option. Hopefully, the property management can have their system assessed and upgrade it to perform better. Overall, we were very pleased with our stay and we will consider this property again in future trips to this area.
May 8, 2013
Rated 5.0 out of 5.0 by tump1 Great stop near the city
We have had business in the area recently. For us this is a great place to stop. Comfortable room, great pool area and very good food at the bar, with Jim.
April 26, 2013
Rated 5.0 out of 5.0 by MattS Exemplorary Customer Service
If your looking for a stay that can make you feel like your coming home after a long trip away then this is the place for you. The staff at this Holiday Inn goes above and beyond typical customer service. The team that has been assembled here is second to none. From check in where Kohlby greets you with her smile and warm welcome, to Peter and top notch service in the lounge, and rounding out the stay is Charles and his fantastic service and kind greetings when you come down for the delicious breakfast served. This hotel is a step above the rest when it comes to making you feel like your welcome and appreciated. Thank you for a fanatastic stay!
April 16, 2013
Rated 5.0 out of 5.0 by tbaldone great service good value
Halfway back to home, great burger, great pool area, great staff QUIET ROOM.
April 7, 2013
Rated 1.0 out of 5.0 by kenman Next to Freeway - Loud........
Room old - people unfriendly - would not recommend and darn sure will not stay here again!!!!!!!!
April 5, 2013
Rated 2.0 out of 5.0 by HolidayInnRegular1 Needs new staff
I was at the Bolingbroke Holiday Inn the second week of March and immediately realized the front desk staff is rude. I am a platinum member and have never been treated so poorly. I was placed on the 1st floor and asked to be moved preferably to the top floor as I am accustomed to as a platinum member. I was told they don't do anything special for priority club members at this hotel and he didn't know if he had anything available. I asked him to please check. He did begrudgingly move me to the 3rd floor. This guy spoke the truth when he said they don't do anything special for priority members. No welcome gift bag with water and snacks, no extra points, no free drink ticket, no extra points, NOTHING offered but rude apathy toward the customer.The bartender was not always present and kept his back to the customers when he was in the bar, making it difficult to get service. The breakfast bar was only partially filled each morning and the food was like bad fast food. It was almost impossible to get coffee and water filled, and the tables were not regularly cleared making it difficult to find a clean table to sit at. The room was super noisy from external activity and the heat/air unit was rattly and very noisy, which woke me everytime it turned on/off, the shower door didn't slide, lighting was very low making it hard to see even with curtains open. With all the other poor reviews I read on this hotel after I stayed here, one would think the management would correct the issues with the staff, or maybe IHG needs to correct the issues with the manager. I travel on business about 9 months out of the year, almost always stay at IHG facilities, and have never had such a bad experience. Unfortunatley I have to do business in the area for the next 7 months and now need to locate somewhere else to stay. Any other GOOD IHG facilities in the area?
March 27, 2013
Rated 3.0 out of 5.0 by RajM Indifferent service & terrible breakfast buffet
Poor check-in experience. Person at reception did not recognize me as a Gold member, asked for my credit card in an almost accusatory manner, and in general was not friendly (zero small talk, never made eye contact). Breakfast was included (don't ever make the mistake of paying $10.95 for it#. I showed up at 8:45, and saw a very unattractive, half-empty display of stale food #advertised as "freshly baked"). Coffee was lukewarm and I had to ask for it, despite being the only person there.
On the plus side, the room was clean, as was the climate control, hot water, and WiFi connectivity.
March 24, 2013
Rated 5.0 out of 5.0 by PAAS Friendly and welcoming staff
After flying into Midway from all day travel, the decision was made to find a hotel, rather than make the 2 hour drive home. I was thankful that we did. It was a last minute decision with no reservation made. The hotel was full, however, the staff made my family feel welcome and met our needs. Pizza delivery recommendations, pool towel requests, change for the vending machines, questions about room service; the staff was polite and willing to provide service. The pool and workout room location is such that it does not interfere with hotel rooms. The facilities are open from 5am-midnight, this was wonderful for our family given the hour we arrived. If you are traveling in or out of Midway, I highly reccomend this hotel as a wonderful resting place for the family.
March 21, 2013
Rated 5.0 out of 5.0 by PEF23 Great Value
I'm a frequent vistor to this facility due to business in the area and I find the Bolingbrook Holiday Inn to be one of the best lodging values in the industry. As noted in my ratings the facility and services are all top notch. But what really stands out is their quality staff.....they always greet you with a smile and your first name. Any issues that occur, which is infrequent, are always handled promptly.
March 20, 2013
Rated 1.0 out of 5.0 by BrokenPromise No good at all
Filthy, outdated property. I was promised Rewards Points in lieu of an upgraded room (I'm Platinum level), and points were never deposited despite contacting the staff multiple times. Unscrupulous behavior like this hurts the IHG brand.
March 5, 2013
Rated 2.0 out of 5.0 by shh123 Disappointing
A bit disappointing. No recognition as Priority member. Dirty room. Hair dryer did not work. Desk chair did not raise up - hard to work at desk. Great breakfast however.
February 13, 2013
Rated 1.0 out of 5.0 by Crossfire Poor front desk staff
This is the poorest stay that I can remember in a Holiday Inn. I travel every week and I am a platinum member. This hotel did not recognize the status or offer any upgrades of which should be offered. When I complained to the front desk, he said to check out if I wasn't satisfied. The room was cold most of the time. I will be staying in the area for the next 5-6 weeks but it will not be here!
January 27, 2013
Rated 1.0 out of 5.0 by bobboc Awful!
I have stayed at this property numerous times, and I continue to ahve problems. This last visit was my last! I ordered room service and didnt include a tip (since they do include a service charge) and the staff added a tip After I had signed the receipts! This is the last straw and I will either stay at the marriott or drive to the next nearest HI.
January 16, 2013
Rated 3.0 out of 5.0 by bobboc Good visit
Average room and stay. Didnt have toothpaste when I forgot it. Pillows need upgrade!
January 8, 2013
Rated 5.0 out of 5.0 by Sklinger Great Service
Stay at this location a lot and always find teh staff service to be excellent.
January 3, 2013
Rated 5.0 out of 5.0 by Sklinger Great Location and Comfort
This is a great hotel in Bolingbrook. Great resturant and large comfortable rooms. I say here often and is th eonly hotel I would stay at in the Bolingbrook area.
January 3, 2013
Rated 5.0 out of 5.0 by Brian67 Great Service
I just want to say thank you to the wonderful staff for my recent stay at this location. Such great service and taking care of their guests. This is the second time I have stayed at this location and WILL be back! Keep up the great service! Thank you!
January 2, 2013
Rated 5.0 out of 5.0 by andy48 great service
the staff was very friendly and accomodating. thoroughly enjoyed our stay.
November 24, 2012
Rated 5.0 out of 5.0 by katie57 great service
Stayed at this location for a family wedding. Room was clean and quiet. All staff was cheerful and helpful. Loved the shuttle to and from wedding reception. Breakfast buffet was so-so, though for the price of the room, it should be included.
November 12, 2012