Rated 3.9 out of 5 by 321
Rated 4.0 out of 5.0 by wayneoooo Hotel Bolton
Free parking and internet and well positioned and good value
April 24, 2015
Rated 4.0 out of 5.0 by TM Paul Stand Out individual attention
A general fair to good stay at this hotel, however within that there was a stand out experience with a member staff.
I had poor level of service in the restaurant on my last night, the two previous were good. A young lady who clearly was not part of the restaurant team walked past and asked if I was ok and if I needed any thing. I was very tired and said I was fine.
The following day walking past the front desk that same member of staff greeted me and said for me to enjoy the rest of my day.
On the bay back from the bathroom, I engaged with the lady and asked if she was a manager, to which she replied no. I asked whether she was an assistant or supervisor to which she once again replied no and she was just someone working on reception.
Having worked extensively in the hotel sector and stayed in many hotels around the country and internationally, from time to time you tend to notice individuals that stand out because of their attention to detail or up beat personality. I replied to the member of staff, Catherine Flannery and said from my customer experience she was management material because of her attitude, attention to detail and 5 years was far too long for her to be on reception...Thank you Catherine, good luck with your career and you made me leave the Holiday Inn Bolton with a smile.
April 24, 2015
Rated 5.0 out of 5.0 by sueedmondson High Standard Hotel
Top class staff, food and comfortable surroundings, would recommend it to anyone.
April 20, 2015