Rated 3.9 out of 5 by 181
Rated 1.0 out of 5.0 by London9999999999 Definitely not 4-Star
The hotel is overpriced for what it offers and not what I would expect from a Holiday Inn. This hotel is definitely not 4-Star in its present state.
August 14, 2014
Rated 4.0 out of 5.0 by K and M O Great staff!
The staff were polite without being obsequious. I would have been irritated by the number of times our group changed its mind over selection of food etc but the guy from the restaurant stayed pleasant and helpful as did the chap I presumed was the manager. Look after them Holiday Inn they do you credit!
August 12, 2014
Rated 5.0 out of 5.0 by TC49 Great family stay
A lovely hotel to stay in with children. Family room was large
August 12, 2014
Rated 3.0 out of 5.0 by jonm27 Lack of room selection for gold level member
Although the hotel is comfortable I felt that giving a gold card member a room with a large air con unit outsid the window was a poor choice on behalf of the hotel especially as I recommended my fellow traveller to sign up to the rewards scheme.
August 11, 2014
Rated 5.0 out of 5.0 by niki w very comfortable
great Value for money and very comfortable lots of space for family of 4 great service and breakfast very good
August 8, 2014
Rated 3.0 out of 5.0 by RPS818 Other guests are important too
My main issue with this stay was the private function that was going on taking preference over the service of other customers. I was concerned that a lot of the people coming out of the function were very intoxicated and not all of them seemed to be over 18. They smashed several glasses in the reception area but were not asked to leave and my friends and I were kept waiting at both the bar and reception for quite a while as the staff were all busy dealing with the function guests.
August 8, 2014
Rated 4.0 out of 5.0 by alexCCCC Good Service at the restaurant
after a long stay at the hotel, I found the tone, language and meaning of the receptionist when checking out was out of line with the rest of the staff.
she called me to the room at 11.01 to ask me if I was leaving the hotel, I said that all hotels checkout is at 12.00 that given that I went there for the ironman, I needed more time to put my stuff together with many suitcases and bicycle.
the response I go got was a cold and nearly rude answer that 12.00 was the most she could let me stay in the room. when I checked out she did not event thankyou me for the stay and the money paid...
this "small moment of the truth" erased all the good will the ladies at the restaurant built over 6 days with my wife and me. the red hair lady at reception was great at check in. but the rest all looked bothered to listen to my questions or requests... plus they never pick up the phone when you call from the room.
disappointing....I travel 120 days a year. I am a gold member of intercontinental...
August 6, 2014
Rated 4.0 out of 5.0 by Sven OK
Rooms are dated. City Center location. No Upgrade fore IHG Platinum Member, although there are Executive Rooms available. Underground Car-Park
August 3, 2014