Rated 3.9 out of 5 by 213
Rated 5.0 out of 5.0 by T_Bass5 Good room, comfortable bed, Great staff and food
The front of House staff were excellent. The room was great and clean, good shower. The food in the morning was excellent. Great 3 day stay, would definitely go again.
The only issues were regarding the reservation team. We were staying in Bolton for a wedding. I rang up the hotel and spoke to someone within the reservation team. I was booking a few rooms the person i spoke to dealt with my request, when i got put through to the manager of the team , not the hotel, he said they could not do the things the previous person had said were fine. This happened numerous times and with different people i know who rang up to get rooms. So much so that they used a different hotel which is a shame as we all wanted to be together.
Also a minor problem was room service, I ordered something then asked if i paid with cash or card. He just said can't pay with cash has to be card. Then hung up. food never showed up, no explanation as how to sort it.
However, don't let this put you off. had a great stay. All other staff excellent. Will definitely go again.
October 18, 2014
Rated 5.0 out of 5.0 by VixCambridge October Review
This hotel is clean, comfortable with fairly good facilities. The staff are very friendly and welcoming and go beyond the call to help and advise the customers.
Overall the rooms are clean and comfortable and the showers are hot and powerful. Beds are clean and comfortable with Duvet style bedding.
Some of the rooms do need a little TLC as does some of the bedding but its still on the good side for now.
Internet is provided but is very slow and sending emails is about as good as it gets. Anything else is painfully slow particularly around peek times.
I have stayed here 50 plus times and it's still a great place to stay, and the location allows easy exploration of the local facilities.
October 13, 2014
Rated 5.0 out of 5.0 by Tony 40 enjoyable visit
I thoroughly enjoyed my stay, the staff were all very pleasant and helpful.
October 9, 2014
Rated 5.0 out of 5.0 by Tiny2014 rooms
we had a double family room which was very nice. the overall hotel experience was very good. Food was excellent. My only disappointment was that in our family room we had a pull out bed and this was so uncomfortable to sleep on and resulted in me being very tired the following day following a poor nights sleep.
these need upgrading.
other than that the stay was great. Staff very helpful and friendly.
October 7, 2014
Rated 2.0 out of 5.0 by Gregorz Fantastic Service
Food very expensive and of poor quality!
Hotel staff very friendly and efficient...
October 7, 2014
Rated 1.0 out of 5.0 by HUW G One to avoid
More pre occupied with their wedding guests than normal leisure guests,
I;d try another hotel if i was you
October 4, 2014
Rated 5.0 out of 5.0 by joanne87 Nice Hotel
Stayed for wedding the food was excellent ,cloisters suite beautiful venue staff all very friendly .The only down side i would say would be the parking a few guests had to use the ncp car park .
October 2, 2014
Rated 2.0 out of 5.0 by LadyJulia Great for town centre
This is a good hotel but would not recommend eating or drinking here at weekends when there are weddings taking place. The staff did not have time for the 'ordinary' guests. Food dry and not very inspiring.
The rooms were good and the cleaners were great.
October 1, 2014