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Rated 3.9 out of 5 by 162 reviewers.
Rated 3.0 out of 5.0 by Saturday Night Very noisy hotel with people in the corridors during the night. Also, our room was situated near the air con units on the roof at the back of the hotel and the constant noise from them kept us awake. Comfortable bed but rock hard pillows. Breakfast was nice though! October 31, 2013
Rated 4.0 out of 5.0 by Family party Stayed for a family wedding. Had a great time and would reccomend this hotel. Did not like being given first aid advise by someone who thought he was better qualified to do so than a trained nurse with 31 years experience October 30, 2013
Rated 5.0 out of 5.0 by Excellent service My husband and I stayed in your hotel as our daughter had her wedding day there. Everything was 100% and I can't say anything negative about our experience. Thank you for ensuring our daughters wedding was perfect, especially to Rachel who I believe was Michelle's wedding planner xx October 30, 2013
Rated 5.0 out of 5.0 by Great service Had a lovely say at the Holiday Inn Bolton. Lady on reception exceptional. Breakfast was plentiful and good choice. Clean and comfortable. The only downside was we were staying on the first floor and there was a function in room below so there was a lot of noise in the afternoon as dj/performer setting up. Also very loud when we went to bed but fortunately stopped at 12.45. didnt bother us so much as we weren't in bed ubntil 12.15 anyway but anybody wanting an earlier night should request a quiet room. October 24, 2013
Rated 2.0 out of 5.0 by Poor quality hotel in need of refurbishment We used our points to stay at this hotel and were utterly disappointed. On the night of our arrival there was a function and all we could hear was loud music until 1 am. We can cope with noise but this was so loud you could actually hear the DJ and the words of the songs. Old and tired bathroom the floor tiles look dirty but it's actually just permanent stains. This hotel is in need of some urgent attention ... Not worth the money. October 22, 2013
Rated 5.0 out of 5.0 by Friendly, helpful, comfortable Thanks for making my stays so comfortable - love the friendly and helpful experience October 19, 2013
Rated 5.0 out of 5.0 by Home from home.. I've been using this hotel almost on a weekly basis for the last couple of years and it has always been a great experience. All of the staff are very friendly and helpful with nothing being too much bother for them. The rooms are very comfortable and the hotel has a great gym and pool facility. The only slight issue is that it is sometimes difficult to get a car parking space and some of the spaces are on the small side. (There are alternative car parking facilities directly opposite the hotel) Otherwise it's perfect! October 18, 2013
Rated 5.0 out of 5.0 by Helpful & Friendly staff. We were visiting friends near Bolton and found the Holiday Inn the most convenient place to stay. We were very pleased with our accommodation and although the staff were very busy with a wedding function, they still made time for us and were very friendly and efficient. The charge was very reasonable and I would certainly recommend this hotel. October 18, 2013
Rated 5.0 out of 5.0 by A very nice stay We stayed here on the eve of my daughters wedding. The room was clean and comfortable , all the staff from reception to bar and room staff were very helpful and friendly . The breakfast was very nice and with a good choice of food. We had dinner in the restaurant and again the good was good and the staff keen and very helpful. My only small criticism was that the bar area is not very welcoming , I think it needs redecoration and better lighting . Overall an excellent stay . I would recommend this hotel. October 15, 2013
Rated 5.0 out of 5.0 by wedding facilities amazing I stayed hereovernight following a wedding . The venue where the wedding was held was beautiful. I needed to change the room I booked at the last minute and the hotel staff were very accommodating. The staff were welcoming and friendly. The rib eys steak was lovely (though a little expensive but that's the same in most hotels) and there was a good choice at breakfast. The only slight criticism is that I suddenly had a craving for chocolate and they do not sell it. October 15, 2013
Rated 5.0 out of 5.0 by Excellent Hotel Only stayed the one night but found everything to be perfect. Extremely helpful staff on reception. The room was just as described on the website - i.e. home from home. Very spacious, well equipped and clean. Perfect. Wish our stay had been longer. Only negative point was the cost of a breakfast - £10 each bought on arrival or £14 on the morning. We only eat a light breakfast so this was far too a high price. Thank you all for the experience and see you again. October 15, 2013
Rated 5.0 out of 5.0 by City Centre, great staff Location is good enabling a decent wander into town after a long days drive and meetings. Staff very friendly, professional, helpful and really pleasant, a pleasure to have met October 12, 2013
Rated 2.0 out of 5.0 by Bolton Centre The condition of the room was disappointing. The lighting was poor and very dim. The upholstery on the chair was torn in parts and filthy. This is by far the worse room I have had in a Holiday Inn. However, the decor in the public areas were bright and clean. The hotels biggest asset are the excellent staff. The staff were attentive, pleasant and nothing was too much trouble for them. The conditions in the room is the only reason that would deter me from staying here again. October 12, 2013
Rated 3.0 out of 5.0 by very poor customer service lets this hotel down My company makes a lot of bookings with this particlualr hotel therefore I find it extremely disappointing with the poor level of customer service offered. The room are very clean, tidy and spacious and I can not fault those. No leaflet or inforamtion sheet is left in the room offering opening times for facilities like the restaurant / bar / swimming pool or gym etc which means if you want to know what I think is simple inforamtion about the hotel you either need to log online or keep calling reception. It takes far too long to check-in there are always 3-5 people waiting in a que. When eating in the restaurant the waiter/waitress fails to bring the drinks over everytime and after 10 minutes of waiting you have to chase them, it takes half hour for your first course to arrive and you are never offered a drink refil you have to get up and find someone to ask for another drink. I am beginning the find due to the poor service at this hotel that my visits are becoming very frustrating. October 8, 2013
Rated 3.0 out of 5.0 OK Room and facilities were good. Breakfast was good and organised efficiently even when busy. Dinner of an evening was poor. The quality of the food was quite good, but the service was very slow: almost an hour from ordering to eating one night. I was here on business and had an inclusive deal for room & food. I'd have eaten out given the choice. October 8, 2013
Rated 5.0 out of 5.0 by Overall experience The Bolton Centre is a large hotel , however every single member of staff we met gave a very personal service . We thoroughly enjoyed our stay . October 1, 2013
Rated 2.0 out of 5.0 by Disappointed I have stayed many times before with no problems but this time not much went right. Booked a standard room believing it to be double but got 2 singles. Only help was to be told that its in the fine print that it may be double or twin. Breakfast on first morning was space. Fresh fruit choices were tinned mandarins, tinned grapefruit or slices of apple. Hot choices were limited and looked like they had been there for a while. Drink in bar was over priced and poor quality - white and rose wines were warm even though they got them from the fridge. Improved on second morning for breakfast with a bit more choice on hot food and fruit. I am a priority customer and if that was special treatment I am concerned. We visit Bolton regularly buy I think we will try a different hotel next time. September 29, 2013
Rated 4.0 out of 5.0 by Comfortable and clean Recently stayed here due to work commitments. The room was comfortable, the food was good and the staff assisted wherever they could. Parking in the underground car park is a bit tricky. I used the swimming pool which was good and helped me wind down after a days work. I would recommend it. September 23, 2013
Rated 5.0 out of 5.0 by Warm welcome This was the first time I've used Holiday Inn for along time, and it's so nice to be greeted with a warm welcome and even the receptionist found my old details to add the points. The reception staff are a credit to your company :0) September 22, 2013
Rated 4.0 out of 5.0 by Saturday overnight stay Room was comfortable. Staff where very helpful. We arrived early on a Saturday and were allowed to check in at 12.00pm instead of the stated 2.00pm, great service This aloud us to freshen up and spend some time in the hotel bar which was relaxing. Will definitely visit again if staying in Bolton again. September 19, 2013
Rated 4.0 out of 5.0 by Convenient and Comfortable Good City Centre location, convenient and ease of access; Some of the surrounding streets can get quite noisy due to the bars/pubs, but in the hotel the noise from the street was no issue. Parking spaces in car park are a bit tight; so be careful September 11, 2013
Rated 5.0 out of 5.0 by Great hotel with fantastic service A great looking hotel with lovely rooms. Every member of staff I came across was very helpful an anything I needed was bought up to me promptly. Aside from that, I had forgotten an item of clothing in the wardrobe and the housekeeping department were very helpful in getting the garment back to me via post. No hassle or fuss, and got it delivered the next day. Aside from my panic at trying to park my car next to a pillar in the underground car park, I thoroughly enjoyed my stay and will no doubt be booking again on my next visit to bolton. Well done! September 5, 2013
Rated 5.0 out of 5.0 by Jenny and Robbs Wedding We stopped here for a wedding. We found the staff on reception very welcoming and helpful, even swapping our rooms about so we were closer to other friends that were staying for the wedding. They even chased up the taxis for us that we had pre booked. The rooms were really nice, clean and bright. The beds are really comfortable, you even have a choice of hard or soft pillows!!! We had a good nights sleep, breakfast was really good with a choice of fresh fruit, cereal, toast etc, and full English buffet. No worries over car parking there was plenty. No problems at checkout very speedy. I would certainly recommend this hotel. I might even come back and do some Christmas shopping with the Girls! and stay over again. September 4, 2013
Rated 5.0 out of 5.0 by Lovely clean refreshing place to stop The hotel was so nice from start to finish the staff were so friendly and polite always saying hello and thank you wot sumed my stay up was on Sunday it was a busy breakfast and the manger on duty was sitting and greeting then took his jacket of and started to clear tables he lead by example the blonde waitress was also very friendly only wish there had name badges on the pool was nice and clean with fresh fruit every morning I will defiantly be stoping there again wish Budweiser was a little cheaper tho it mite encourage people to stop in September 4, 2013
Rated 1.0 out of 5.0 by Not the room I booked or paid for I paid extra for a 1 DOUBLE BED EXECUTIVE NONSMOKING. When I got to the room it was a cheaper smoking double room. Only after bringing it to the receptionist’s attention was I told there were no availble Executive non-smoking rooms and a reduction was made on my booking to suite the correct price. I stay a lot in hotels, in the past I have had a very bad experience with Holiday Inn hotels and I think I will go back to avoiding them. August 30, 2013
Rated 5.0 out of 5.0 by Suited us perfectly Lovely executive room which was very clean and comfortable. Bathroom could do with updating but was clean. Had dinner and breakfast and the food was spot on. Dinner had a great value offer incl some wine. Service friendly and efficient. Relaxed in bar afterwards as we had a long day and the girl on duty was very good. Kirsty very chatty on checkout and a credit to the hotel. Free parking was a bonus just wished I saw the outdoor spaces to avoid the pillars in the car park. The wedding venue attached is simply stunning and worth having a look at. August 28, 2013
Rated 4.0 out of 5.0 Bolton holiday Inn My family and I stayed at the Holiday Inn in August during a family wedding. The Hotel was well managed with staff being very helpful and always willing to help you out and think outside the box. Where do I start with my review? Staff - Great, and always smiling and happy to help out, also quite sociable. facilities. Nice underground parking, great pool and gym. Room fridge would have been a useful addition give that I have a 19th month old baby. Location, good location in central Bolton. 2mins walk into town centre and not too far from motorways. Food & Drink - Nice food but the only downside to the whole experience was the price. Drinks were expensive for Bolton and whilst the food was ok, it was not worth the money I paid. Overall, happy to have stayed there for the duration and would recommend anyone wishing to stay in Bolton. August 27, 2013
Rated 2.0 out of 5.0 by Tired but can't sleep Tired at the end of the day, was so looking forward to get a comfy goodnight's rest but was disappointed. Centralised aircon was so noisy and was set at 24 C which is a bit too warm, which was mainly the reason for denying me my sleep. Breakfast was poor as well, no eggs (fried broiled or scrambled) and not much choices really. The reason for a FAIR overall experience was due to the staff (Diana, in particular) trying to really compensate on everything else. August 24, 2013
Rated 5.0 out of 5.0 by Good experience The rooms were a tad dated, but clean and comfortable and had everything we needed. Friendly staff and nice food. Would definately stay again. August 20, 2013
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