Rated 3.9 out of 5 by 214
Rated 4.0 out of 5.0 by Peter Rabbit Great value break
Nice hotel with good facilities,
Indoor pool and Sauna,
shame the Spa pool was covered up
and had obviously been so for a long while.
service was excellent as was the food.
As per usual the wine a little pricey.
But that is to be expected.
October 18, 2014
Rated 5.0 out of 5.0 by T_Bass5 Good room, comfortable bed, Great staff and food
The front of House staff were excellent. The room was great and clean, good shower. The food in the morning was excellent. Great 3 day stay, would definitely go again.
The only issues were regarding the reservation team. We were staying in Bolton for a wedding. I rang up the hotel and spoke to someone within the reservation team. I was booking a few rooms the person i spoke to dealt with my request, when i got put through to the manager of the team , not the hotel, he said they could not do the things the previous person had said were fine. This happened numerous times and with different people i know who rang up to get rooms. So much so that they used a different hotel which is a shame as we all wanted to be together.
Also a minor problem was room service, I ordered something then asked if i paid with cash or card. He just said can't pay with cash has to be card. Then hung up. food never showed up, no explanation as how to sort it.
However, don't let this put you off. had a great stay. All other staff excellent. Will definitely go again.
October 18, 2014
Rated 5.0 out of 5.0 by VixCambridge October Review
This hotel is clean, comfortable with fairly good facilities. The staff are very friendly and welcoming and go beyond the call to help and advise the customers.
Overall the rooms are clean and comfortable and the showers are hot and powerful. Beds are clean and comfortable with Duvet style bedding.
Some of the rooms do need a little TLC as does some of the bedding but its still on the good side for now.
Internet is provided but is very slow and sending emails is about as good as it gets. Anything else is painfully slow particularly around peek times.
I have stayed here 50 plus times and it's still a great place to stay, and the location allows easy exploration of the local facilities.
October 13, 2014