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Rated 4.2 out of 5 by 320 reviewers.
Rated 4.0 out of 5.0 by Pleasant Surprise Had to stay here due to unavailability of rooms at normal hotel. Was pleasantly surprised. Hotel is undergoing renovation. Presented a bit of an issue w/ the water. All in all a pleasant surprise. January 26, 2015
Rated 5.0 out of 5.0 by nice facility, wonderful This hotel was being upgraded while I was there. The staff went out of their way to make sure I was not inconvenienced by the upgrades to the common areas and renovation on floors below me. I highly recommend this facility and will stay there the next time I am in the area for business or pleasure. January 26, 2015
Rated 5.0 out of 5.0 by great 2 night stay, I would book this hotel again! This was for a Farmer Conference and plenty of shopping and food for the ladies. Plenty of walking area outside. Wish I had taken bathing suit!!! January 21, 2015
Rated 5.0 out of 5.0 by Reliable hotel I've stayed at this location many times over the years and it rarely disappoints. I've been here on business and for leisure. If you don't want to use the on-site restaurant, the location is near to several nice places. January 19, 2015
Rated 4.0 out of 5.0 by Great location for visiting BG. Nice property overall but was undergoing renovations while I was there. No problems for me except for a slow draining bathtub. January 19, 2015
Rated 3.0 out of 5.0 by Staff Miscommunication Traveling with high school basketball team and requested room on same floor with team in order to chaperone; however, we were placed on different floor without our knowledge and were not told this fact because we would have changed rooms if necessary to be on same floor; advised desk clerks of this fact 3 times at check in in addition to calling in advance; also I called the hotel in advance regarding the $10 breakfast vouchers, the desk clerk pulled up my reservation and told me I could purchase the $10 vouchers at check in without a problem; clerk advised that he would note on reservation that I was to be able to purchase same. However, upon check in I was advised I could not do so, so breakfast cost $48 instead of $20; very frustrating due to miscommunication between staff January 3, 2015
Rated 2.0 out of 5.0 by Miscommunication We were traveling with a group of high school kids and specifically asked to be placed on the same floor as the students so to make it easier to watch their activities. I requested this again at check in and was told a room on that floor was not ready but to come back in 1 to 2 hours; I came back 1 hour later, and was advised room on that floor was not ready; when I came back 2 hours later, was advised someone else could check me into a room. I asked that desk clerk again to ensure that we were on the same floor as our team and was assured we were. However, later that evening after the team had arrived, we found out that we were NOT placed on the same floor. There was also a great deal of confusion about the breakfast at the hotel. I called the hotel 2 days prior to arrival and was told that I could buy breakfast vouchers for my room at $10 per day for the 2 persons in the room. The desk clerk advised they would put this on the reservation. Upon arrival I was told I could not do this. The desk clerk would not confirm or deny that the notation was on the reservation. I therefore had to pay an additional $48 for breakfast instead of paying $20 for the 2 days. I felt like even if the clerk was incorrect in telling me I would be able to purchase the certificates upon arrival, I should have been able to purchase same due to the desk clerk clearly stating that I would be able to do so. Unfortunately the above two problems greatly diminished my enjoyment of my stay at the hotel. January 1, 2015
Rated 5.0 out of 5.0 by Very comfortable and able to complete business work in my room! Very comfortable overall experience from the bed to the excellent staff and service I received. I was on business and needed a room that was quiet and Internet strength good. I was not let down and would recommend and stay here again. Thank you! December 25, 2014
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