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Rated 4.2 out of 5 by 270 reviewers.
Rated 2.0 out of 5.0 by under construction During our stay the Pool/fitness area/business center and kitchen are were under renovation... we were not informed of this until check-in...even thou i made reservations only 5 days earlier. We were told we could not change hotels without a fee.. the work being done also started at 6am every morning of our stay and was very loud inside of our room. October 15, 2014
Rated 1.0 out of 5.0 by Service Failure I contacted this hotel on (4) four different occasions to request a copy of my bill to be emailed to me. The first time I was hung up on. The next day I called back (2) two times to request the copy of my bill, both times I was assured the copy was emailed that I never received. The forth time I spoke with Sierra and within just a few minutes I received it. I do not understand why I should have called on (4) different occasions for something so simple!!!!!!!!!!! October 15, 2014
Rated 5.0 out of 5.0 by Relaxing during renovations The hotel was undergoing renovation while I as there, but in late afternoon the the work was suspended for the day. It did not ruin the stay. The staffs' attitude remained pleasent. October 13, 2014
Rated 5.0 out of 5.0 by Breakfast Buffet Food was not as warm as I would have wished. Scrambled eggs and sausage were on the cool side of the scale. October 12, 2014
Rated 5.0 out of 5.0 by Great stay We liked the architecture of the building in a quiet location. Convenient was also the enclosed bar/restaurant. Another advantage was the proxiemety to downtown. Thank you October 12, 2014
Rated 5.0 out of 5.0 by Great Experience Staff went out of their was to make us comfortable Although under construction this was a great experience. We were meeting with men I haven't seen in over 40yrs that served with me in Vietnam. Our room was very comfortable and spacious, The event staff was perfect the various rooms we used for our events were set up and welll kept and the final meal was great . Thank you all for a job well done . October 9, 2014
Rated 3.0 out of 5.0 by Enabling renovations Much reno was going on during our stay. The guest room and value were up to par, but the plastic plants along the balconies and walk-ways of the atrium (all the way up and down), were dirty and dusty. The servers in the bar/restaurant were accommodating and nice, however, we did not feel the breakfast buffet was up to the standard it should have been, or of the value we paid. No fresh fruit, not even close to having enough choices for omelet fixings, the gravy for biscuits and gravy was cold, etc. That was a huge disappointment. However, the asparagus soup and my caesar salad for lunch, were delicious. October 7, 2014
Rated 4.0 out of 5.0 by Very nice staff and comfortable place to stay Recently in town for a weekend convention being held at the hotel. Staff was very nice, and helpful and eager to assist. I don't think the kitchen staff was fully prepared for the numbers that attended the breakfast buffet and such. Ran out of fresh oatmeal, not enough servers to handle all tables. However, the staff was apologetic. My room was lovely. I did notice the chest of drawers had a layer of dust on the top but other than that, all was fine. Only real disappointment was that the pool was under construction. Would stay there again in in the area. October 7, 2014
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