Rated 4.2 out of 5 by 318
Rated 5.0 out of 5.0 by Molly15 great 2 night stay,
I would book this hotel again! This was for a Farmer Conference and plenty of shopping and food for the ladies. Plenty of walking area outside. Wish I had taken bathing suit!!!
January 21, 2015
Rated 5.0 out of 5.0 by Danny85 Reliable hotel
I've stayed at this location many times over the years and it rarely disappoints. I've been here on business and for leisure. If you don't want to use the on-site restaurant, the location is near to several nice places.
January 19, 2015
Rated 4.0 out of 5.0 by mayorcooper Great location for visiting BG.
Nice property overall but was undergoing renovations while I was there. No problems for me except for a slow draining bathtub.
January 19, 2015
Rated 3.0 out of 5.0 by rhaggard Staff Miscommunication
Traveling with high school basketball team and requested room on same floor with team in order to chaperone; however, we were placed on different floor without our knowledge and were not told this fact because we would have changed rooms if necessary to be on same floor; advised desk clerks of this fact 3 times at check in in addition to calling in advance; also I called the hotel in advance regarding the $10 breakfast vouchers, the desk clerk pulled up my reservation and told me I could purchase the $10 vouchers at check in without a problem; clerk advised that he would note on reservation that I was to be able to purchase same. However, upon check in I was advised I could not do so, so breakfast cost $48 instead of $20; very frustrating due to miscommunication between staff
January 3, 2015
Rated 2.0 out of 5.0 by rlhaggard Miscommunication
We were traveling with a group of high school kids and specifically asked to be placed on the same floor as the students so to make it easier to watch their activities. I requested this again at check in and was told a room on that floor was not ready but to come back in 1 to 2 hours; I came back 1 hour later, and was advised room on that floor was not ready; when I came back 2 hours later, was advised someone else could check me into a room. I asked that desk clerk again to ensure that we were on the same floor as our team and was assured we were. However, later that evening after the team had arrived, we found out that we were NOT placed on the same floor. There was also a great deal of confusion about the breakfast at the hotel. I called the hotel 2 days prior to arrival and was told that I could buy breakfast vouchers for my room at $10 per day for the 2 persons in the room. The desk clerk advised they would put this on the reservation. Upon arrival I was told I could not do this. The desk clerk would not confirm or deny that the notation was on the reservation. I therefore had to pay an additional $48 for breakfast instead of paying $20 for the 2 days. I felt like even if the clerk was incorrect in telling me I would be able to purchase the certificates upon arrival, I should have been able to purchase same due to the desk clerk clearly stating that I would be able to do so. Unfortunately the above two problems greatly diminished my enjoyment of my stay at the hotel.
January 1, 2015
Rated 5.0 out of 5.0 by RLS183 Very comfortable and able to complete business work in my room!
Very comfortable overall experience from the bed to the excellent staff and service I received. I was on business and needed a room that was quiet and Internet strength good. I was not let down and would recommend and stay here again. Thank you!
December 25, 2014
Rated 4.0 out of 5.0 by KYproud Friendly staff
I did not use the pool or the fitness center because it was under construction. They did provide a pass to a local gym that I did use. I was at a training/conference for the week. While in the convention center i had no access to wi-fi, which was quite disappointing because during the breaks is when I would check my e-mail and messages from work but had to use my own data in order to do so.
Also, I would use an extra blanket on top of the bed at night. Only one day was it actually spread on the bed. A couple of days it was just wadded up at the end of the bed.
December 23, 2014
Rated 5.0 out of 5.0 by Gus 14 Great service and room
Fast check-in. Upgrade room without asking. Company shuttle driver very friendly.
December 17, 2014