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Rated 4.2 out of 5 by 250 reviewers.
Rated 4.0 out of 5.0 by Nice, big hotel The hotel rooms are being refreshed and the changes look good. The only thing I would wish for is for breakfast to start earlier. September 9, 2014
Rated 5.0 out of 5.0 by pillows the pillows were harder than I'm used to and the bed is close to needing a need mattress. September 7, 2014
Rated 4.0 out of 5.0 by Good overall, but restaurant needs work Good overall experience, in spite of the fact that the hotel is undergoing renovation. Room was very good, comfortable, clean and modern. However, one dinner experience was poor. Wait staff and/or kitchen staff was poor or inadequately trained. Service very slow and disorganized. Party of eight was split between two waitresses (really?) and with drink and food orders essentially served one at a time over a period of two hours. Appears some of our orders were poached by other wait staff serving other parties. No apparent restaurant management. Experience left a bad taste and kept us away from further hotel restaurant visits for the remainder of our stay. September 6, 2014
Rated 4.0 out of 5.0 by Very nice hotel, great service The staff to me is what stood apart from other hotels I travel. No problems in anyway, no attitudes, very attentive if I was at the bar, check in/check out, or even to just get a cup of coffee. That is something you do not experience alot of the time. September 4, 2014
Rated 5.0 out of 5.0 by Great Service The hotel has a beautiful lobby,comfortable rooms and a gracious staff. September 3, 2014
Rated 5.0 out of 5.0 by Best place Best place to stay in Bowling Green! I tried to send but it said my review was too short. ????? September 3, 2014
Rated 2.0 out of 5.0 by HI in Bowling Green Hotel room was very nice although a refrigerator would have been a good addition. Pool was not open. Restaurant service was HORRIBLE. Wait staff were not trained and clueless - starting wit drink orders - they had no idea what beers were available when asked - a second wait staff person came over and didn't know either - she went to find out and came back with no offerings! Ordering meals was chaos. The wait staff knew nothing about the offerings. Four of the six in our party waited for food for 1.5 hours! When food did arrive all the orders were really goofed up (not little things). Wrong entrees, sides, etc. Wait staff made dumb comments. Manager didn't seem too interested in resolving the situation although she did remove the dinners from our bill after some "encouragement" from us. Friends told us breakfast was just as bad. We stayed four days and never ate again at the hotel. September 3, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express I enjoyed the hotel itself, but do to the construction going on we really could not enjoy the lobby area September 2, 2014
Rated 5.0 out of 5.0 by Bathrooms had a dampness. Wish they had exhaust fans. Enjoyed our stay for two nights. Great accommodations and the staff was a great help in cancelling reservations at our next destination. I am use to a refrigerator in the hotels we have stayed in before so that was something I was expecting. I didn't check in advance for complimentary breakfast and other amenities as we were just grateful to get accommodations in Bowling Green for the 2014 Corvette Caravan Anniversary. September 2, 2014
Rated 5.0 out of 5.0 by great staff Our stay was very pleasant and the staff was very helpful, even when my wife had to go to the hospital at 11 pm. They told us how to get to the ER and then printed out directions for us and then helped with getting her into the car. And then was ready to assist when we returned at 1 am. The desk and the manager went way beyond what I would have expected. Thank You very much. August 27, 2014
Rated 4.0 out of 5.0 by Nice stay all in all Great stay other than check in hiccup-- staff very helpful otherwise. Mattress not as comfortable as in previous stays. Clean rooms and property. August 27, 2014
Rated 5.0 out of 5.0 by over all excellent I will be back at same hotel next year for more business and fun August 21, 2014
Rated 2.0 out of 5.0 by Pool not available The only reason I chose this hotel for the weekend was because it had an indoor pool so I could take my son swimming. Well, when we got there we found out that the pool was closed. This was not mentioned to us when we checked in, we had to find out for ourselves. And while a pool at a nearby hotel was made available for our use, we didn't feel like schlepping ourselves and all our swim stuff across the parking lot in a thunderstorm to go swimming. A disclaimer should be put on this hotel's website that the pool is closed for the foreseeable future. August 21, 2014
Rated 5.0 out of 5.0 by Wedding host hotel My son was married at Cason's Cove in Bowling Green and used this hotel for a block of rooms for our guest. JJ and Ashland did a wonderful job booking all of our guest and taking care of the details. They provided a shuttle to the venue and breakfast the next morning. Very comfortable! Friendly staff! I highly recommend this hotel when in Bowling Green, Kentucky August 20, 2014
Rated 4.0 out of 5.0 by Comfortable rooms just alot of remodeling going on We were in Bowling Green for a wedding, and there was a block of rooms reserved for us...We had a great time after the wedding we all went back to the hotel and enjoyed the Bar with nite time snacks! Couldn't really relax in the room when we arrived because of the noise from their remodeling other than that it was a great stay! August 20, 2014
Rated 5.0 out of 5.0 by Great stay Hotel was going through a re model but service was excellent and the food was great in spit of the disruption. Will definatly stay hther next trip down. Good central location close to town. August 13, 2014
Rated 4.0 out of 5.0 by JJT Everything was ok. The rooms were dated and darker than I like. The bed was well worn with a hump in the middle. The TV channel guide was not accurate at all. I felt safe and secure on the property. This was my third time staying at this location. The staff was friendly and helpful. There is construction on the property. August 11, 2014
Rated 3.0 out of 5.0 by Just okay It was an okay stay for me. Alot of construction going in and alot of detours within the facility. I'm excited to see the finished product. August 10, 2014
Rated 1.0 out of 5.0 by Bad Bad Bad!!!!!!!!!!! This place is a mess. They are remodeling and should shut this dump down until they are finished. The elevators didn't work, our safety latch on our door locked us out of our room and they had to break in so we could get our stuff.We moved to another room but should have checked out. We stayed because we wanted to play golf next door the next morning and come back to shower before checkout time (12:00) then continue our trip. Guess what, we get a note under our door the next morning saying they were shutting the water off because of the remodeling.You don't want to hear about the breakfast. August 8, 2014
Rated 4.0 out of 5.0 by Nice Room, clean Our stay was nice and I would recommend this hotel to others; the room was clean August 8, 2014
Rated 5.0 out of 5.0 by Bed not comfortable. Also disappointed the pool was not usable. I thought everything was fine except room had a smell to it. Seemed like every time we left and returned we could smell that smell. August 7, 2014
Rated 2.0 out of 5.0 by Overall Ambiance for Lobby and Meeting I don’t see that you’ll do anything at all about this but I feel compelled to address this situation further. I am surprised that a reputable brand name like Holiday Inn would think so little of a large group stay that they would subject them to noise, confusion and disruption of renovation during a weekend stay for an annual family reunion. We had 130 family members coming, some from around the country, to reunite. We have done so for over 70 years. The accommodations have always been an added value to an already memorable and enjoyable event. Somehow the noise and confusion of this year’s accommodations somewhat dampened the occasion and that’s unfortunate. What’s sad about the disruptive occurrence is that our family origin is in Kentucky. We've had reunions in Kentucky before and will continue to do so. Here’s hoping it will not be in your location if I have any to say in the matter. July 31, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service Overall was a good stay and sure it would have been a great stay if renovations were completed because it is a very beautiful hotel. July 30, 2014
Rated 1.0 out of 5.0 by Bowling Green Ants in room from lack of house keeping. Pretzels and doritos under otoman and bed skirt Loud from constant construction. July 29, 2014
Rated 4.0 out of 5.0 by quick nap time Great place for a quick night nap after a long day of driving. July 29, 2014
Rated 3.0 out of 5.0 by was not told of work being done when I booked room We were looking forward to a quiet stay with 2 kids looking forward to the swimming pool. Instead , upon check in we were told the pool was closed, bar was closed, and construction noise was going on all the time. If we were told this we would have stayed somewhere else. Kids were upset they did not get to swim. Stayed there 3 years in a row, but this was our last. July 23, 2014
Rated 5.0 out of 5.0 by Remodling, Lobby and Lounge Hotel was very nice and comfortable. Staff was very friendly and helpful. The only negative was construction in Lounge and Lobby. Bet it will be very nice next year when we are there for National Corvette Homecoming. July 23, 2014
Rated 3.0 out of 5.0 by Family Reunion Overall experience was pleasant considering the construction. Accommodations were made for the absence of the swimming pool and exercise facilities through arrangements with the local "gym" and neighboring hotel. I pointed out items that needed addressing and the hotel staff responded by addressing the housekeeping items. The beds were comfortable, the linens, towels and wash clothes were soft. The breakfast buffet, omelets and waffles were good. I am pleased with our stay and with the exception of the concurrent remodeling, expect that the hotel will return to service and experience levels previously submitted. Thanks goes to the management and staff for being responsive to our feedback. They managed hosting our reunion, the corvette homecoming, and the baseball team along with juggling the concurrent remodeling. I'll visit this hotel again if I'm in the area. July 21, 2014
Rated 4.0 out of 5.0 by Business in BG Although the hotel was under renovation, the staff was very courteous and professional July 20, 2014
Rated 5.0 out of 5.0 by Great place This is a great place to stay! I always enjoy my stay because the people are the best. July 19, 2014
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