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Rated 4.2 out of 5 by 249 reviewers.
Rated 5.0 out of 5.0 by Great service, great golf course and comfortable room This Holiday Inn was perfect for our needs. We gathered for a family reunion, and the breakfast was excellent, the rooms great and the golf course next to the hotel was a bonus. Once the remodeling is done, this hotel will be excellent in the amenities it will offer. Thanks for making our stay memorable. July 12, 2014
Rated 4.0 out of 5.0 by Getting better? I stayed for only one night while in town to take in a baseball game. Unfortunately, there was a lot of construction/remodeling going one at the time, so I really cannot comment on the lobby/restaurant/lounge areas. However the hotel seems very clean and well kept. I'll return again next year and see how things are then. I would have no problem recommending this hotel to anyone. In spite of the work going on, the place looked great. Nice spacious and clean room. That is all I really needed for a night anyway. July 9, 2014
Rated 4.0 out of 5.0 by Great customer service We had only stayed in Holiday Inn Express before this stay. I would prefer the Express to the full service hotel. everything was surface clean and fine. I think it could have used a deep cleaning by the pool. Room was large and comfortable for 2 adults and 2 kids. We stayed 2 days and i don't think the floor was vacuumed the first day and we had to request towels. But the staff handled all problems promptly and really were not any issues. i would recommend this hotel-but would prefer a holiday inn express. thanks July 8, 2014
Rated 5.0 out of 5.0 by Attentive and personable staff Front desk, shuttle driver, food service and bartenders were very attentive and helpful. Cleanliness and overall appearance of the hotel was very pleasing. July 8, 2014
Rated 5.0 out of 5.0 by Great room and service Thank you for a great stay and amazing price. We will definitely be staying here again soon! July 7, 2014
Rated 1.0 out of 5.0 by Not Good We started by entering a room that smelled like paint or wall paper paste. Then while in the bathroom we found wet dirty wash cloths atop the shower curtain rod. The thermostat did not work well, it was set at 65 but it was much warmer in the room. The bed was concave. The pool was cloudy. It was not a pleasant stay. July 2, 2014
Rated 4.0 out of 5.0 by Good place to stay! Really enjoyed our stay at this Holiday Inn! Room was large, clean and very comfortable! July 2, 2014
Rated 3.0 out of 5.0 by Bad place for sports teams Stayed there for 4 nights during a big softball tournament. Your info said that you had a guest laundry facility. On night 3 we went to us the laundry to wash uniforms. The room was closed with a sign that said "Out of Order". When we inquired at the front desk we were told that he dryer was not heating. That is when we discovered that in a hotel of over 200 rooms, you have only 1 washer and 1 dryer for guest use. We were told it would be fixed the next day so we went to a local laundry facility to do our uniforms. The next evening we we went back the faculty was still closed. We inquired again and once again got an apology and that it would be fixed tomorrow. We went back to the laundromat to once again of our uniforms. I am a Priority Club Gold member and although we did get an apology each time there was no attempt to make up for the inconvenience of leaving our hotel and sitting in a laundromat two nights. Comp breakfast tickets, room discount or even club points would have shown you cared about our situation. We are coming back to Bowling Green in a week and a half for another tournament, but we will not be staying there. You hotel is nice, but just need to do a little above and beyond for your guest. July 2, 2014
Rated 5.0 out of 5.0 by Accessible The hotel is located close to everything that you want in Bowling Green. July 1, 2014
Rated 5.0 out of 5.0 by Great service and comfortable accomodations The staff was very friendly and accommodating. The rooms are spacious and very comfortable. The only thing that didn't meet my expectations was the WiFi. It was very slow. July 1, 2014
Rated 4.0 out of 5.0 by Quick Stop I stayed for a quick overnight trip for a early business meeting I had in the morning. The overall service was good, but the bathroom was not cleaned well. There was still dirt around the tub and hairs in sink. The items served for breakfast were average, but filling. All in all, I would stay at a Holiday Inn again, but I would like a clean bathroom. June 30, 2014
Rated 5.0 out of 5.0 by Very Hyattesque Remember the designer of the first Hyatt. Nice atrium with glass elevator and this one has a waterfall. Beautiful However the bathroom tub had a dark ring in the matting/flooring. Decided not to complain and to foregoe my daily shower. How about a scouring and scrubbing with ajax. June 29, 2014
Rated 4.0 out of 5.0 by a/c not cooling like it should I had a/c set 65and never got below 73 No securty or wish to give any water cooler stolen off gov. truck in parking lot after a rowdy loud party on Sat night June 29, 2014
Rated 5.0 out of 5.0 by Great Place to Stay Great place to stay. Food was good. Service was great, they even let us check in early because room was ready. This was a BIG plus. Every hotel should do this if you are spending the night and already paid for that time. The staff was exceedingly friendly. And the mattress, I wanted to bring it home with me. I even went out and bought me one like it. I love Holiday Inn. The only thing, I have a tiny yorkie that I wish I could have brought with me. June 28, 2014
Rated 5.0 out of 5.0 by clean room and good food room was clean and bathroom was clean with towels and the breakfast was very good with lots of choices. The staff was friendly and helpful when checking in and checking out. very pretty inside, all the flowers and waterfalls. Stayed there in 2013 and again in 2014. If in that area again would stay there again. June 26, 2014
Rated 2.0 out of 5.0 by Dirty rooms and beds I had to call for the cleaning crew to come clean the room before I could rest. There was a dirty bar of soap in the shower with hair on it. The shampoo bottle was empty in the shower. And the shower looked like a coal miner had bathed in it. There was a brown mark on the linens on the bed. hairs on the sheets. It was the only room due to a big event in town that weekend or I would have left the property. Then was charged $3.00 for a bottle of water without any notice. I know it was only 3 dollars, but just being charged for it without warning was the final straw. THe hotel looks like it was built from left over scraps from the" love bIoat set". No electrical plugs to speak of and filth behind the dresser when I tried to find one, Will avoid this property next visit. The only shining star was the older gentlemen that came up and cleaned the nasty room. June 25, 2014
Rated 5.0 out of 5.0 by internet I enjoyed the free internet. Many hotels do not offer this service and it is a must for what I do. June 23, 2014
Rated 5.0 out of 5.0 by Comfortable hotel in a convenient and quiet location. We enjoyed our stay at this hotel. We particularly liked the comfortable beds, linens and pillows. The waterfall in the atrium provided nice background sound to help us sleep. The reception staff was helpful, courteous and friendly. We would definitely stay here again. June 21, 2014
Rated 5.0 out of 5.0 by Comfortable Rooms, Good Service, Great Price This was my second stay at the property. It's an attractive hotel with nice size rooms. My room was comfortable, staff members were friendly, check-in and check-out were quick and easy, and the price was great. This is my hotel of choice when I'm in Bowling Green. June 19, 2014
Rated 5.0 out of 5.0 by Fabulous stay! People, facilities, food, and every amentity was spot on perfect! Already waiting for Ashlyn to square me away for two (2) septet ate events in 2015. June 19, 2014
Rated 5.0 out of 5.0 by Great staff Kudos to Gus, Jeff and Big Al. They went above and beyond for friendly and caring service. June 18, 2014
Rated 4.0 out of 5.0 by Good Bowling Green Hotel The hotel was under renovations when I was there so it was a little on the loud side since the workers were directly under my room. I wake up early so this isn't an issue for me but I could see other guests having a problem with it. The renovations will be for the best though, the rooms were a little dated but nothing was dirty or broken. The breakfast buffet, while slightly pricey, was fantastic and the staff working in the restaurant were very friendly and carried on a conversation with me since I was sitting by myself. I would stay at this hotel again if returning to the area and it will look great once it's freshened up. June 17, 2014
Rated 4.0 out of 5.0 by quiet location, nice hotel Beautiful hotel in good location. Would not recommend the breakfast buffet. Not worth the money for the quality of foods offered. Would stay there again. June 10, 2014
Rated 5.0 out of 5.0 by Stopover from Florida Needing to stay one night on a two-day trip back from Fla., we booked this hotel well in advance. Due to a state soccer tournament that weekend, it was packed. After 10 hours on the road we arrived to find the room we should have had was not ready. In its place the staff was gracious enough to offer the unbooked executive suite in its place. No complaint there. We got very relaxed and ready to continue on in the morning. We did not eat in he restaurant so I can't comment on it. Nor did we use the pool or fitness center. So, I'd stay here again. June 6, 2014
Rated 1.0 out of 5.0 by In Need of an Update SOON!!! This location is in need of new Beds Bad!!!! I think the Floor was more comfortable than the Bed.... June 3, 2014
Rated 5.0 out of 5.0 by Room The only dissapointing thing was that there was no refrigerator in the room. Everything else about the stay was excellent. June 3, 2014
Rated 2.0 out of 5.0 by Nice but loud I have never been to a hotel where there so many kids running around the halls screaming and yelling. I went to the front desk to ask about it and waited 20 min in line and finally gave up. I went to my room and called the front desk and no one answered. I finally gave up and just dealt with it. June 2, 2014
Rated 5.0 out of 5.0 by Business Trip I have stayed at the University Plaza-Bowling Green on several occasions. As in the past the staff was pleasant and efficient. The room was clean and comfortable. I was disappointed that the hotel no longer had a complimentary breakfast buffet for priority club members, this was a perk that I missed. June 2, 2014
Rated 4.0 out of 5.0 by I like this hotel Very nice room, well kept hotel and courteous staff. Would have been a 5-star stay if breakfast was opened at 6:30am as advertised and food was ready. I ate there for 4 days, and each day was similar - restaurant operations during breakfast need management oversight. Bar was good except one evening when bartender was caught up in a personal conversation and I waited a few minutes at the small, relatively empty bar before being acknowledged - then the bartender told me that she was out of Jack Daniels - a staple for any bar; disappointing on both accounts. The rest of the evenings the service was good, and JD had been replenished. Overall, I highly recommend this Holiday Inn. May 30, 2014
Rated 4.0 out of 5.0 by nice comforable rooms nice rooms -staff was helpful and nice. this is a very clean hotel.Great if you have kids. May 30, 2014
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