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Rated 4.0 out of 5 by 244 reviewers.
Rated 5.0 out of 5.0 by Great place to stay and conference. The hotel front desk greeted me promptly; all paper work was ready for me to sign; room was clean and in great shape; conference center and rooms were very comfortable and ready when we needed them; all food was great and plentiful; staff went out of their way to make stay and conference great; staff very pleasant; I'd stay here again and hold a conference here in future, oh very easy to get to too. October 28, 2014
Rated 2.0 out of 5.0 by Some issues A few issues: 1. No acknowledgement of platinum status 2. No free upgrade due to status 3. Room in desperate need of updating 4. Fridge in room which seems standard in all HIs is not the case here. October 28, 2014
Rated 2.0 out of 5.0 by Conference stay Hotel is tired and in need of a major facelift. Their strong point was the staff that was nice and responsive. Problems were nuisances (running toilet, loud a/c unit, keys that didn't work) October 22, 2014
Rated 3.0 out of 5.0 by 50/50 I would consider my stay here so-so. My actual room was very nice and I slept well although the water in the shower could have been hotter. My concerns were is that there were fruit flys all over the other parts of the hotel. The dining areas, lobby and business areas. We were constantly brushing them off our faces and they landed on our food in the bar. My only other concern was lack of attention to detail of cleanliness of the ladies room in the conference area. It was out of toilet paper often and trash was over flowing. October 22, 2014
Rated 5.0 out of 5.0 by group accomodations We used your hotel for guests to stay in for our daughters wedding. We had wonderful help in the reservation process and were able to save an appropriate number of rooms for our friends and family. We held a continental breakfast the morning after the wedding for 75 people. The food was plentiful, the coffee hot and the service friendly. Our guests had many positive remarks about their stay. October 21, 2014
Rated 5.0 out of 5.0 by Staff I am a platinum member, and have stayed at this hotel on numerous occasions, and was always greeted and taken care of very well. My last visit on October 17 - I had called and noticed that a lot of the old staff that I was used to were gone, and felt very nervous, and not comfortable staying there. I reached out to the Front Desk Manager - Stephanie who made me feel VERY comfortable, and at home again!! I was informed that the hotel is under New Management, and I am now looking forward to more excellent stays. I would also like to thank Mark, Marty, Hannah and Dan who always make my stay a pleasure!! Thank you again for the great customer service!! Nancy P. October 21, 2014
Rated 4.0 out of 5.0 by food the breakfasts we ate were okay but are used to getting complimentary breakfasts at all our other hotels we stay in while traveling. October 20, 2014
Rated 4.0 out of 5.0 by Comfortable stay, nice staff I traveled to the Boxborough area in MA for business. I was pleasantly surprised at how nice the Holiday Inn was! The lobby was beautifully decorated, the staff was kind and accommodating, and the room was comfortable and spacious. October 20, 2014
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