Rated 3.7 out of 5 by 48
Rated 2.0 out of 5.0 by Lindsey999 Customer service - lost property
Left my designer reading glasses and it's taken 3 days for someone to call me back to say they cannot find them. 100% certain I left them in the room.
December 10, 2013
Rated 1.0 out of 5.0 by Dave30 Freezing cold room & HOW MUCH?!?
The company I work for booked this accommodation on my behalf for a training course I was teaching. Upon my arrival I was greeted by a very pleasant chap who promptly checked me and my colleagues in to our rooms.
After entering the room I unpacked my things and had a shower. The shower was of good quality with shampoo/shower gel provided, which was very helpful as I had forgotten to bring my own.
After dressing I looked for an iron (was told by receptionist that there was an iron already in my room ) to prepare my attire for the class tomorrow, after searching for 5 minutes I called reception to which I was then told they're not in the rooms and I needed to request one!
After unpacking the final few things, I set my laptop up to check work emails and finalize the course agenda. After attempting to connect to the Wi-Fi I was met with a log in screen. I called reception again and told that there is a charge for Wi-Fi at a rate of £12.95 for 24hrs!! That on it's own is outrageous!! The main competition is providing Wi-Fi for FREE?!?
After dinner and drinks with my colleagues I went back to the room for bed. After getting in to the enormous bed, I watched a little TV. After about an hour of TV I turned it off to get some sleep. After approximately 3hrs sleep I was awoken to the sight of my breath in the air!! The room was absolutely FREEZING!! I put my thermal shirt on and the jeans I wore to dinner, still unable to warm up I searched for a heater adjustment-panel, none in sight. After searching for a while I checked the room's radiator to check if it was turned on...it was at the Max setting! It was only until the following morning did the radiator begin to heat up! Surely when it is coldest outside the heating would be most useful??? So no sleep the first night...the second night wasn't much better!!
Sadly it seems the hotel as a whole is in need of some updates!! Not to mention charging £12.95 for 24hrs of Wi-Fi (when I was in Tunisiaearlier in the year, the hotel was charging approximately £9.99 for Wi-Fi) to be honest it is Archaic!
Unfortunately I will not be recommending this hotel or the group to my employers for future bookings.
A terrible shame.
November 30, 2013
Rated 2.0 out of 5.0 by Charlotte1044 Hotel is in need of a makeover.
This was my first time at the holiday inn. We stayed over after going to a Christmas party that was held there. When we arrived the lady at reception was pleasant, but the room we got was very dusty!! The bed was comfy and there were a wide range of pillows to chose from, there was also plenty of fluffy towels. However when we went to the Christmas party the food was shocking!! I chose to have salmon for a starter but they served a flan which didn't seem to even have any salmon! The roast diner was horrible, all the vegetables were hard! The staff were very unpleasant! I will not be attending the Christmas party again next year!!
For the price we paid we could have got a nice hotel in Leeds with nice food!! I think the hotel is in need of a major makeover and better staff, and until this happens I will not be attending again!
November 28, 2013