Rated 5.0 out of 5.0 by Bill357 Great Service
Everyone was very friendly and helpful. the breakfast buffet is excellent.
May 15, 2013
Rated 1.0 out of 5.0 by Augie77 No hot water! No help!
Horrible experience! We had no hot water for two days. Clogged sink. The repair man tried to fix the problem and I give him kudos for that. The staff lied about "help on the way", etc. We moved to another hotel where the service was excellent and the water HOT! I will never stay at a Holiday Inn again. We`ve contacted the head office in CT
April 30, 2013
Rated 5.0 out of 5.0 by Genesis Great Package
I am a big fan of Samuel Adams and saw the "Sam Adams Getaway" package available at this location so I had to give it a shot. The staff went above and beyond to make my stay memorable, I travel quite a bit and this was by far the best customer service and accommodations were the best I have stayed at. I would highly recommend this property to anyone staying in the area
April 24, 2013
Rated 5.0 out of 5.0 by GuitarLuther Staff & Service
The staff and service at this HI makes it the best that I stay at across the country. They never fail to make me feel welcomed and I feel of them as I do my own friends. Repeated stays at this HI over the past 6 months have resulted in me being there as much if not more than my own home. Because of this they treat me as one of their own, be it a smile and a quick name recognition or time out for more lengthy conversation. Keep up the great service..............................
April 16, 2013
Rated 5.0 out of 5.0 Always Great!
I have stayed at this hotel many times. The staff is always helpful, friendly, and smiling. The rooms have always been clean and comfortable. This is a great hotel with a great staff!
April 12, 2013
Rated 5.0 out of 5.0 by Stu5 Great Service
Airline and weather issues created challenges in arriving when scheduled. The staff (Jennifer on the night shift in particular) was a great assurance when it came to changing reservations and assuring a room. The on site pub has wonderful food and the manager was very interested in the opinion of patrons as to the quality of service, food, and loudness of music. Customer service was wonderful.
April 3, 2013
Rated 5.0 out of 5.0 by arcana67 Absolute attention to customer feedback.
What can I say about this hotel, they really listen to feedback and act on it. Last time I stayed I wrote a review about not having Sauvignon Blanc stocked in the bar, this was responded to with an assurance that this would be done, and guess what, the next time I stayed at the hotel, Sauvignon Blanc was stocked in the bar, and to top that it was a good one.
So all I can say is well done to the staff & management at the HICC you have delighted this customer.
April 3, 2013
Rated 5.0 out of 5.0 by ComfyGuest Amazing Staff
The staff was so friendly and helpful!! They really made me feel welcome!
March 29, 2013