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Rated 4.2 out of 5 by 223 reviewers.
Rated 2.0 out of 5.0 by Overcharged and not the right room :( I should have known things weren't going to go well when, as we pulled into the hotel parking lot, we were greeted by a guy urinating into the hotel lawn with a care in the world. Genitals out and everything...I shrugged off that experience, and went into the hotel hoping for the best. First, the room wasn't what I had reserved. I reserved an "executive level" room that included free water, breakfast pastries, and a key-access only floor. The room I had was exactly the same as a standard king bed room booked by a friend. Bummer! Too bad we were running a bit behind for a wedding and I wasn't able to complain to the front desk, so once again I told myself to shrug everything off. I should also mention that the room was musty and we had 4 small square pillows. It was the strangest thing. And in the pastries. Not that I actually expected them. So after a disappointing stay, I decided to just accept the fact that life isn't fair and head home. I don't like to cause scenes, and I was traveling with mixed company and didn't want to be negative. My receipt was slipped under my door in the middle of the night displaying the charge on my card, so I did the "rapid checkout" option and just left my keys in the room. Flash forward to the next day, when my credit card is overcharged by nearly thirty dollars. I called the front desk, and they don't know why, so they promise a phone call from a manager. I'm frustrated!! I do have to say that the room was clean enough and the air conditioner worked well. The hotel was also quiet, which was nice. June 28, 2015
Rated 1.0 out of 5.0 by A nightmare from check in We arrived at this "hotel" at 2am with a reservation secured by a credit card. The front desk "staff" was less then helpful. He did not go out of his way to speak to me, I had to ask for our breakfast tickets for which he asked me if we had a room that included them! Look at your computer! I also had to remind him that we booked the Sam Adams rooms that were to have a bucket of Sam Adams beer in them in the evening because when I booked I was told they were the only rooms left, which I did find out that was a lie! We never did see any beers, breakfast was like it had sat out for days and the cleaning staff took our towels at 9am and didn't return to clean or replace towels until 5:30pm! On checkout day we did receive a nasty knock on our door at 8:30am telling us that we had to get out because the room needed to be cleaned for incoming guests that day! Check out was clearly marked at 12noon and when I complained at the front desk they said "oh, we know who did that"! We are priority club members and were treated like this. Good luck to anyone else!! June 28, 2015
Rated 4.0 out of 5.0 by room temperature in room was great, hotel was clean and inviting June 24, 2015
Rated 4.0 out of 5.0 by musky room the room was very soggy and humid upon arrival the a/c was cranked up very cold the staff was excellent and friendly had no complimentary breakfast the carpet was very dirty and damp feeling not a problem when traveling alone i would have left my shoes on but i had two toddlers and my wife as you know kids play on the floor they also find bugs very well and there was plenty of them to find mostly potato bugs and spiders nothing too gross but still bugs none the least as for the food in the dining lounge ewww yuck go out or order pizza it was over priced microwave food at best with some fresh carpet and ventilation in the rooms and a better dining experience this could be a very nice place June 22, 2015
Rated 5.0 out of 5.0 by Quick food service ! I got my food quicker than I thought I would. Food was good, also. Thanks !! June 21, 2015
Rated 5.0 out of 5.0 by Comfortable Bed, etc. This is the first Holiday Inn Hotel that we have stayed in that the bed was very, very comfortable and the first pillow chosen was the best for comfort. The staff were very nice from front desk to housekeeping; we went to the restaurant on Sunday morning and found there to be only one waiting staff and that was a bit of the problem; also one of our party ordered french toast off menu and it was not cooked all the way through; We were with a large organization and I must say the banquet food was excellent ; pretty rare for a big group of people. Would we stay there again, absolutely. June 19, 2015
Rated 4.0 out of 5.0 by Comfortable room, unhappy with some food There was no ice in machines when I arrived after 3pm. First dinner was poor in quality - small portion of turkey, no color on plate - white potatoes, white turkey, no cranberry sauce. Seemed to take a long time to serve everyone. Lost power during second day of meetings. Lovely waitress helping us during breakfast in the bar, very friendly and accommodating. Lunch went smoothly. June 15, 2015
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