Rated 4.3 out of 5 by 71
Rated 5.0 out of 5.0 by LiaS Great Staff
We stayed here while attending the Kutztown Folk Festival. They have a complimentary breakfast buffet and lounge for Rewards Members, this was unexpected and very welcome.
The staff was very friendly and made us feel welcome. We enjoyed our stay, and will keep this in mind when we come to the area again.
July 8, 2013
Rated 5.0 out of 5.0 by Lucy47 Comfortable and relaxing experience
Rooms were clean and comfortable, bed very nice,cleaning personal were very thorough and the staff was very professional and courteous. Priority club breakfast and light dinner was a nice bonus.
We would definitely recommend this hotel and their staff!
July 6, 2013
Rated 5.0 out of 5.0 by guest1211 Overall a Nice Hotel to Stay At
I stayed here for a week while on business and was pleased with my overall experience. The staff at the front desk were very friendly and helpful. The room was comfortable and what I come to expect from a Holiday Inn.
There was one downside of my stay here. The people staying in the room next to me had their dog in the room with them. The dog would start barking every time the slightest noise was made down the hallway. For the most part this was fine, but it did make waking up one morning a bit unpleasant.
When I come back to the area in the future I will be staying at this hotel again.
July 4, 2013
Rated 5.0 out of 5.0 by Sunfire Great employees and fantastic location
My experience was the best I've had at a hotel. The employees were very knowledgeable and outgoing. Everyone was helpful. The hotel was clean and the room was quiet at night time. The bed was super. My whole experience was pleasurable and top-of-the-line.
June 4, 2013
Rated 4.0 out of 5.0 by HMR1 Improved
This hotel used to be good. It then began to need some serious attention. It looked like it was being run down to close. They have much improved the appearance and quality. Breakfast has returned nearly to its best. Room services still don't have pay tv again but the Internet is much improved with wifi working at least in my room. Initially I was put in a room that backed onto the cold drinks machine, the fridge of which made a loud a very annoying buzz in the room. They moved me without fuss but frankly no one should be put in that room until the noise issue is solved
June 1, 2013
Rated 5.0 out of 5.0 by jeffj1983 nice stay
nice hotel great bar and breakfast staff are very friendly would come
May 30, 2013
Rated 5.0 out of 5.0 by Bill357 Great Service
Everyone was very friendly and helpful. the breakfast buffet is excellent.
May 15, 2013
Rated 1.0 out of 5.0 by Augie77 No hot water! No help!
Horrible experience! We had no hot water for two days. Clogged sink. The repair man tried to fix the problem and I give him kudos for that. The staff lied about "help on the way", etc. We moved to another hotel where the service was excellent and the water HOT! I will never stay at a Holiday Inn again. We`ve contacted the head office in CT
April 30, 2013
Rated 5.0 out of 5.0 by Genesis Great Package
I am a big fan of Samuel Adams and saw the "Sam Adams Getaway" package available at this location so I had to give it a shot. The staff went above and beyond to make my stay memorable, I travel quite a bit and this was by far the best customer service and accommodations were the best I have stayed at. I would highly recommend this property to anyone staying in the area
April 24, 2013
Rated 5.0 out of 5.0 by GuitarLuther Staff & Service
The staff and service at this HI makes it the best that I stay at across the country. They never fail to make me feel welcomed and I feel of them as I do my own friends. Repeated stays at this HI over the past 6 months have resulted in me being there as much if not more than my own home. Because of this they treat me as one of their own, be it a smile and a quick name recognition or time out for more lengthy conversation. Keep up the great service..............................
April 16, 2013
Rated 5.0 out of 5.0 Always Great!
I have stayed at this hotel many times. The staff is always helpful, friendly, and smiling. The rooms have always been clean and comfortable. This is a great hotel with a great staff!
April 12, 2013
Rated 5.0 out of 5.0 by Stu5 Great Service
Airline and weather issues created challenges in arriving when scheduled. The staff (Jennifer on the night shift in particular) was a great assurance when it came to changing reservations and assuring a room. The on site pub has wonderful food and the manager was very interested in the opinion of patrons as to the quality of service, food, and loudness of music. Customer service was wonderful.
April 3, 2013
Rated 5.0 out of 5.0 by arcana67 Absolute attention to customer feedback.
What can I say about this hotel, they really listen to feedback and act on it. Last time I stayed I wrote a review about not having Sauvignon Blanc stocked in the bar, this was responded to with an assurance that this would be done, and guess what, the next time I stayed at the hotel, Sauvignon Blanc was stocked in the bar, and to top that it was a good one.
So all I can say is well done to the staff & management at the HICC you have delighted this customer.
April 3, 2013
Rated 5.0 out of 5.0 by ComfyGuest Amazing Staff
The staff was so friendly and helpful!! They really made me feel welcome!
March 29, 2013
Rated 5.0 out of 5.0 by Eric1975 Great Property - Great Staff
A caring and professional staff and well appointed hotel make this a great place to stay in the Lehigh Valley.
March 22, 2013
Rated 5.0 out of 5.0 by GerryFS Very nice hotel
This hotel is just what you want and need. It is nicely furnished and very clean. The staff is particulary nice and helpful. the hotel is not right in the city so it is convenient to get around since there is not a lot of traffic. We have stayed there several times and would highly recommend it.
March 20, 2013
Rated 2.0 out of 5.0 by sailcapade Expensive for 'just average'
I stayed at the Holiday Inn on my way to Gloucester, Maine. This Holiday Inn is average, but quite expensive. The room was OK, but I could clearly hear the people in the room next door, although they were talking normally.
On the way back I stayed at a Comfort Inn... at half the price and it had more amenities.
March 10, 2013
Rated 5.0 out of 5.0 by arcana67 Really friendly staff at this hotel
Great stay at this hotel, staff are really friendly and go out of their way to help you. Only criticism is the menu in the bar is aiming to high and bit limited, and misses some of the old favourites.
Also I have been asking for years to get a decent Sauvignon Blanc stocked in the bar, but it would appear my emails never get through.
March 6, 2013
Rated 3.0 out of 5.0 by beachbum90043 Needs updating
Room ceiling paint peeling, chipping, rust from concrete reinforcement showing through the paint cracks. Bathtub drain clogged.
Beer in the bar was fine though and breakfast was okay. Public areas are pretty well kept.
February 22, 2013
Rated 5.0 out of 5.0 by ComfyGuest Awesome Bed
The beds were so incredibly comfortable! I wish I could take one home.
February 16, 2013
Rated 3.0 out of 5.0 by HHI17 Over priced!!!!
Over priced, compared to the other Holiday Inns we stayed at during our vacation.
We stayed at Holiday Inn on the beach in Hilton Head Island for half the price!!!
Did not like the ground floor room or for lack of a nicer word, sleeping in the basement!!!
Staff was nice ......
February 13, 2013
Rated 5.0 out of 5.0 by jacee Nice place, great staff
Staff were exceptional! Very nice, very helpful, very friendly....made us feel welcome! Food could use a few more items on the healthier side! Will return when in the area again.
February 1, 2013
Rated 5.0 out of 5.0 by EP64 Great experience!
Comfortable clean room and the entire hotel staff makes you feel welcome. Great service in the Bar area.
January 30, 2013
Rated 3.0 out of 5.0 by Fret Great service, room was outdated
Very noisy next to highway, bathroom was okay but needed an upgrade, also needed new carpets. Too expensive for what you get.
January 27, 2013
Rated 5.0 out of 5.0 by sweetRN Perfect half way stop!!
Plus a Sammy Adams winter fest on tap for free!! This property is easy to find for travelers in all directions. I was going North on !476 and was able to find good signage. I usually like to stay right on the highway I am traveling, but I like this hotelier.
It is clean and serve a wonderful cheeseburger and waffle fries!!
The gent at the front desk was very accommodating!
January 15, 2013
Rated 5.0 out of 5.0 by Rallroadbob22 Nice hotel for its age!
Nice place to stay, older hotel, but always improving the surroundings! Hotel staff is great and make you feel at home.
January 5, 2013
Rated 2.0 out of 5.0 by Jim9 Not as good as I expected
I'll start by saying I've stayed at a fair number of Holiday Inns so my comments are comparing this one to the others.
Lobby attractive but some staff seemed pre occupied
Outside exit on 1st floor (basement) where I stayed was inoperable for 2 days requiring me to use stairs
Elevator inoperable for 2 days and had to use stairs
Carpet in room grimey and in need of cleaning
Water pressure in bathtub low and inadequate
No complimentary evening coffee
Next trip back I will stay at another hotel
December 19, 2012
Rated 4.0 out of 5.0 by HuebertK Nice Hotel
Enjoyed the time I spent at this hotel,comfortable beds,nice rooms
December 17, 2012
Rated 5.0 out of 5.0 by Rallroadbob22 Front Desk night clerk Jennifer
Jennifer is a great!! person and a huge asset to this hotel's customer service team! She will be missed by me and most every guest when she takes her maternity leave! She is a true Gem! Excellent customer service, kind and friendly and gives full devotion to her job and customer satisfaction! Hope she has good luck with her delivery and praying for her and her baby! Hope to see her back again soon. Railroad Bob
December 11, 2012
Rated 4.0 out of 5.0 by HuebertK Comfortable Bed-no In-Room Microwaves
Rooms were nice,beds comfortable, I usually stay 10+ days at a time as I work in the area and there were NO in room microwaves available to use other than the one in the lobby and after working a 10-12 hour day, I certainly am NOT going to the lobby to fight for microwave to make/warm up my dinner, they should have a few microwaves available upon request for patrons on an extended stay...
December 11, 2012