Rated 3.0 out of 5.0 by Stuart14 Staff Attitudes excellent
The service here was excellent, with friendly and smiling staff in adequate numbers. However, I was really annoyed to find my room card did not work when I returned to the hotel in the evening at 6pm (during a 3 night stay). Having traipsed down to reception again, I was assured that my key would definitely work until I checked out. The next evening...? The same thing happened. I had had really tiring days at work, so the double journey each night to my remote room on the second floor was most unwelcome. The receptionist apologised profusely, but this was not really enough to make me feel better.
There were 2 lights not working in my room.
The bed was rather hard.
In summary, helpful staff, but lacking in detail to 'get it all right'.
May 21, 2013
Rated 4.0 out of 5.0 by Paul27 Very good.
Very good experience, nice people. Very clean room.
May 12, 2013
Rated 4.0 out of 5.0 by James2909 Leisure Stay
Comfortable Hotel in easy to access motorway location.
May 10, 2013
Rated 5.0 out of 5.0 by richardofthesun Excellent Food
Very surprised to have such as good hotel just off the M25. Chef is excellent, best food I have had at a Holiday Inn
April 29, 2013
Rated 1.0 out of 5.0 by King35 Poor service
Room heater was not switched on during the cold weather beginning of March. Asked for a change of room but was rejected 3 times. Laundry sent on Wednesday early morning were not delivered on Friday morning check out. The worst of all is reception telling hotel guest to collect laundry from the reception as it is the HOTEL POLICY to do so. BAD SERVICE!!! NEVER to recommend this for anyone else.
April 21, 2013
Rated 4.0 out of 5.0 by Lymer Very accommodating reception staff member.
When we booked this stay we required 2 rooms, one with twin beds and the other a twin or double. We asked if there were any adjoining rooms, but were advised that only family rooms had interconnecting doors. Therefore, we booked 2 twin rooms as close together as possible. On arrival we were allocated 2 twin rooms 101 and 103. We noticed that room 103 had a connecting door to 105. As we had a 3 year old child with us and wanted to be able to put him to bed before us, to be accessible to him, but without being in the room to disturb his sleep, an interconnecting door would be ideal. The 3 adults could then be in the other room until his father joined him for the night. We inquired at reception if room 105 was empty and were told it was, but was a double room. This was ideal and we asked if we could change 101 for 105 to which she agreed. Unfortunately, on entering 105 we found it hadn't been serviced, reported this to reception, and almost immediately the housekeeper appeared and said she would arrange to have the room serviced whilst we had a meal in the bar. This made our evening much easier with the small boy due to the prompt and very helpful attention of the receptionist Gemma, for which we are very grateful.
April 20, 2013
Rated 1.0 out of 5.0 by Kimi123 Not great
I have been staying at holiday inns for over four years and I must say my stay was not to the usual standard. Where do I start!
Could not get through to room service so called reception but no answer so called on outside line still no answer. Finally had to walk to reception to order food and the lady said she was rushed off her feet and on her own so. Could not answer the phone.
Heating would not work in my room so very cold ans I gave up on asking for earl grey tea bags after room service failed to bring correct type twice!
As I have said no way up to your usual standards!!!
April 15, 2013
Rated 5.0 out of 5.0 by NMXX Great Stay As Always
Stayed here a few times whilst visiting SugarHut Brentwood nice clean rooms, friendly staff. Would stay again.
April 12, 2013