Rated 3.4 out of 5 by 85
Rated 1.0 out of 5.0 by Delightful28 Never again
Rooms should be clean. For well over £100 per night, rooms should be clean. Is it really necessary (or appropriate) to demand £5 PER HOUR for Internet access in a room costing WELL over £100 per night? A room with cleanliness issues, at that! Never again.
December 4, 2013
Rated 4.0 out of 5.0 by FlitwickFlyer Excellent Customer Service
Delightful and helpful front of house staff. Recognition of Priority Club status. Clean and comfortable room. Free car park which is a pleasant surprise these days. Breakfast good, breakfast host friendly and efficient.
November 25, 2013
Rated 5.0 out of 5.0 by m4rk Like a different hotel
The woman at the counter could see I was tired. She had such a lovely smile and calming tone that I soon felt at ease. I wish I had taken her name so I could tell you who it was. I was lucky there was a spare Executive room, with my Platinum Elite status, this was the first time I'd had an upgrade at the Holiday Inn Brentwood. Having stayed in this hotel previously, and having had numerous problems with the poor heating in the second wing of this hotel, I was pleasantly surprised at how warm and quiet my room was - it was like a different hotel.
I used the gym on all three nights of my stay. The gym is the reason I choose this hotel over other hotels in the area.
I also ate there twice - first time in ages. The food takes a little while to arrive, but it is worth the wait! I had the cajun chicken which looked like it had been cooked from scratch. Perhaps a little too much cumin but I'm not complaining, The second time I ate there, I had the hotdog with a side of mac n cheese. I was surprised to see the mac n cheese had been baked in its own tin - very tasty, hearty meal.
I tried to avail myself of the free wifi that I am entitled to with Platinum Elite. The login did not seem to work, even when I took my tablet to the front desk we could not get it to work - so they gave me a voucher instead (no problem)
Overall an excellent stay, the front desk staff are wonderful, especially the person who checked me in which set the tone for the next three nights.
November 24, 2013
Rated 5.0 out of 5.0 by Charlotte07 Great stay! Would recommend.
Stayed at this hotel a few weeks back. There were 4of us on a girly weekend. Had a great experience. Breakfast was FAB. The only down side was the service at reception. We had little interaction with the staff on there but when we did they seemed to have an attitude. Overall though the hotel was lovely. The facilities were excellent and the free car parking was a major plus. Would definatley stay there again.
November 20, 2013
Rated 5.0 out of 5.0 by curranma1 My Last nights
I've been at this hotel now since Aug this year and its now nearly Dec. wow 4 months!
I have been working away from home and have a great deal of thanks and gratitude. It has been a home from home for a what seems to be a long time but has passed as quick as yesterday.
I must single out a number of members of the team Steve (Beard#, Martin, Jocelline #prob not spelt right but a good effort) Aga, chelsea, the support from Cambridge HI, oh and not forgetting Craig. All members of the team have made this number os stays honestly some of the best ever, for those who travel for business it is important that when away from home you get a friendy face when you have travelled for a number of hours to get to where you are to sleep and I would say if in the area GO HERE!
They have some problems and are working to reslove them with new members of the team, Vanda, Charlotte, Adam, Paul and this is always going to be difficult but when you look at a place to stay this team at Brentwood will do anything to make it more comfortable.
Well done guys and I hope to see you all again in the future
November 19, 2013
Rated 5.0 out of 5.0 by May11 Fantastic breakfasts
Would recommend people to stay here. Staff are very friendly and accommodating. Breakfasts are amazing with lots and lots of choice.
Just wish somehow you could block the noise out from people in the corridors (they should be more a bit more considerate towards others anyway!)
November 14, 2013
Rated 2.0 out of 5.0 by GoodeN Essex
Arrived and bed sheets were wet and dirty, called reception and they were changed straight away so that was good. We booked rooms for 3 people but were not given sheets for the third bed. We had to call reception again to have them sent to us and then had to make up the third beds ourselves. Would recommend if you want a night out in Essex but not for family as it was very noisy with drunk people
November 13, 2013
Rated 4.0 out of 5.0 by Rach2013 Great customer service and very welcoming for children
We stayed in the hotel for one night the staff were lovely and went out of their way to make us feel welcome. They were great with our two young children and provided colouring books and pencils to help entertain them.
We enjoyed a swim in the pool which was very clean as were the changing rooms.
My only criticism was that the pull out sofa bed that my son slept on was extremely uncomfortable but when I mentioned this to the staff they immediately wiped our room service tab which I felt showed good customer service.
I would definitely go again .
November 4, 2013