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Rated 3.7 out of 5 by 192 reviewers.
Rated 4.0 out of 5.0 by Excellent value The room was low price, the room was comfortable and clean, the facilities were good. Staff were lovely, very friendly and attentive and helpful. Very good service and value for money. Excellent night sleep and staff were very accommodating in giving me a room location that I wanted. November 9, 2014
Rated 1.0 out of 5.0 by Sleeping next to the M25 I was welcomed as a Platinum member and given my room key. At 2am I was woken by the sound of the M25 and at this point I realised my room was closest to the Motorway. Didn't get much sleep after that! On leaving the hotel I intended to mention this at reception but there was only 1 person on duty with a queue of about 10 customers November 9, 2014
Rated 5.0 out of 5.0 by Excellent stay Well located hotel, close to M25, 5 minutes from Brentwood Town Centre for all TOWIE fans. Clean rooms and general areas, friendly staff, reasonably priced breakfast, English or continental choice. November 3, 2014
Rated 3.0 out of 5.0 by Poor seating in lounge areas for elderly/disabled. Lounge seating areas - All seating is extremely low, not only for the elderly but those who may have disabilities. As we have an ever ageing, population with extra pensions to spend the hotel must do more to accommodate this group. The only chair I could sit on was a wooden kitchen/dining chair, brought out from the restaurant for me. I felt that the hotel is very much geared towards the younger sector particularly the business person. November 3, 2014
Rated 2.0 out of 5.0 by Disappointing in view of previous stays ~The room had not been cleaned properly and the bedroom and bathroom were very chilly in the evening and in the morning. The outside temperature was 11deg. approximately in the morning and being disabled one needs to keep warm. We were in a room specifically for disabled guests. November 3, 2014
Rated 5.0 out of 5.0 by comfortable and efficient excellent journey break with a good selection breakfast and comfortable accomodation November 3, 2014
Rated 4.0 out of 5.0 by Fleeting business visit Good stay, standard HI room which was well tended. Some blemishes to the bathroom worktop but otherwise everything as expected. Helpful and friendly staff. November 2, 2014
Rated 5.0 out of 5.0 by Great customer service Hotel very clean and staff very helpful. Conference facilities excellent, staff went out of their way to ensure I had a good experience, will definitely use again and would have no hesitation in recommending conference facilities and hotel to others. October 31, 2014
Rated 4.0 out of 5.0 by Comfortable bed and good breakfast Reasonably clean and good value for money. Would suggest cleaner shower curtains and bath mats in guest bathrooms. Good breakfast. October 30, 2014
Rated 5.0 out of 5.0 by Recommended Room was very comfortable if a little dusty. Good service from the staff. Nice breakfast Enjoyed the pool and gymn facilities. October 29, 2014
Rated 5.0 out of 5.0 by good room and staff Room good,Food excellent.One night dining staff were untrained/ did not speak good english / understand menu / wine.eg ice bucket for red wine.Other staff very friendly October 27, 2014
Rated 3.0 out of 5.0 by staff and flashing lights the ladies on duty at breakfast were great. with hundreds of kiddies from some gymnastics club running riot in the hotel, they kept control and kept everything running smoothly. plates were whipped away when finished with and they were polite and jolly - well done what is the blue tooth thing next to the bed all about and why does it flash a blue light on and off all night like a lighthouse? Not conjusive to sleep. could not get it to switch off despite pushing all the buttons. Have arleady mentioned the air con - not working for seasonal climactic reasons, the room was so hot could not sleep - opened window but road so noisy did not help. October 23, 2014
Rated 5.0 out of 5.0 by Comfortable Bed, fantastic Service This is my 2nd visit to this hotel. The room is clean and the bed very comfortable. The breakfast and evening meal at the hotel were to a high standard. The restaurant staff were extremely helpful. We did not experience any noise issues with this hotel and wouldn't hesitate to return here. The hotel is just off the m25, which is convenient. October 22, 2014
Rated 5.0 out of 5.0 by Regular visitor I stay in this hotel regularly and host my monthly team meeting here, too. The food is fantastic and you always get good value for money. The staff are exceptional! Really helpful and friendly and many have been here for years. I would definitely recommend staing here! October 21, 2014
Rated 4.0 out of 5.0 by good hotel but pricey great facilities and good staff. Could do with more choice of lagers in bar. Good room extras in executive room October 19, 2014
Rated 5.0 out of 5.0 by Businesss stay This Holiday Inn came as a pleasant surprise - despite its location next to a major highway it is quiet. It's also very busy. October 18, 2014
Rated 4.0 out of 5.0 by Clean and comfortable We have stayed here on a number of occasions and have always found the staff to be friendly and efficient, this visit was no exception. I would like to see a better choice of beers in the bar though. October 15, 2014
Rated 4.0 out of 5.0 by Comfortable Bed The Holiday Inn in Brentwood is a good hotel - the beds are comfortable October 10, 2014
Rated 4.0 out of 5.0 by Usual Holiday Inn I keep expecting to find a Holiday Inn that has a room that doesn't look a bit 'tired', but i guess I'm not going to the right places. On cleaning my teeth in the morning, as I was rinsing out my mouth, a load of sludge shot out of the tap (into my mouth!), accompanied by a hideous smell. The staff on the front desk looked very confused when I showed them a picture of it, and insisted that it was probably 'backwash'. (?!) The rest of the Hotel looked pretty good though, and I can't fault the service, but come on, update the rooms and the bathrooms! (especially the pipes and the drainage!) September 22, 2014
Rated 4.0 out of 5.0 by A OK reasonable couple of nights. Expensive food and not of a very high standard. September 22, 2014
Rated 5.0 out of 5.0 by Excellent hotel for a disabled guest. I was truly surprised at the thoughtful, kind service I received from staff members. The room was very spacious for my wheelchair and good bathroom, although I managed I would have preferred a 'walk-in' shower for easy access. The evening meal was excellent. Breakfast was self- service on cold plates which was disappointing. My 'bloomer' sandwich lunch, of which the filling was tasty, but the bread very dry. September 21, 2014
Rated 5.0 out of 5.0 by Nice hotel I would happily stay at this hotel again for a leisure break in the future September 20, 2014
Rated 5.0 out of 5.0 by Brentwood Holiday Inn Having stayed at this hotel many times in the pass, and seen this hotel go downhill with rowdy parties and young people staying, we have been staying at other hotels in the area, however we decided to try Brentwood once more. What a PLEASENT SUPRISE! The staff were friendly and very helpful, we had our three Grandchildren staying with us and the family room 143 was excellent plenty of space, clean and quiet! We had evening meal in the restaurant and tried the new special menu I had fish which was lovely, all three children had different meals these were presented on child friendly dishes and the children enjoyed the food. They loved the Chef coming to the table and talking to them. The pancakes for breakfast went down very well! i am so pleased that Brentwood Holiday Inn has made changes that are having an impact. This hotel has always been a favourite when visiting my Grandchildren. The leisure facilities and swimming pool are great for relaxing. looking forward to my next stay! September 16, 2014
Rated 5.0 out of 5.0 by Great stay Stayed at the Brentwood for 2 nights. Very pleasant and quiet hotel. Very helpful and attentive staff. Would stay there again. September 8, 2014
Rated 5.0 out of 5.0 by Overall a great stay We stayed at HI Brentwood for 2 nights on IHG Rewards Nights and we were delighted with our stay. The hotel is in a good location for getting into London as well as seeing some of the local attractions. We called ahead to the hotel to ask questions regarding meals and the person on the phone had never heard of 'kids eat free' but did suggest some kind of fixed menu, neither of which were correct. Dinner was good as was breakfast although we were a little taken aback when the chef reportedly stated that (s)he was not making omelettes that day. Leisure facilities excellent and in general the staff were a credit to the hotel and the IHG brand, in particular barman Steve who is worth of particular mention. August 30, 2014
Rated 5.0 out of 5.0 by Excellent value, great rooms, best stay Following a recent stay in a 5* hotel, the Holiday in far exceeded our expectations, we would only stay in a Holiday in if and when the need arises August 29, 2014
Rated 4.0 out of 5.0 by Good basic accomodation I think the hotel looks a bit tired and needs a revamp in certain areas. August 28, 2014
Rated 4.0 out of 5.0 by Ladies at reception very good Recently stayed on business Ladies were very friendly and helpful - keep it up ! August 26, 2014
Rated 1.0 out of 5.0 by not so great service not very good experince. The swimming pool is dirty and gym is very small August 25, 2014
Rated 4.0 out of 5.0 by Overnight Stay Nice stay for business, friendly staff, close to town for restaurants and facilities, room nice and spacious and clean. August 24, 2014
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