Rated 3.0 out of 5.0 by barney33 no acknowledgement for being a Priority Member
Whilst the Hotel itself was clean, comfortable and the staff friendly I did find it disappointing that during check in I was not acknowledged as a Platinum Priority member. This does seem to be happening at more and more Holiday Inn's lately
Maybe they don't appreciate regular customers any more and expect you to use them because you are a Priority member
March 22, 2013
Rated 4.0 out of 5.0 by Gary2325 Excellent customer service
I would just like to thank all the Staff at the Holiday Inn as they were really friendly, professional and went out of their way to ensure our stay was pleasant. I had one complaint with regards to the Food and this was dealt with by Mr Lockwood quickly and efficiently, thanks again.
March 18, 2013
Rated 3.0 out of 5.0 by Ron54 Brentwood Stay
Room tired in need of an up-grade, lack of toiletries.
Not enough bar staff waited 9 mins to be served and then decided to dine elasewhere.
February 28, 2013
Rated 3.0 out of 5.0 by KESYL Sadly lacking
I am sorry to say that we found this hotel sadly lacking in the comforts we used to get. The bed was really hard and the pillows were a disgrace, we asked that they be changed for 4 feather pillows and we were given 2 that really had seen better days. Basic coffee & tea makings were provided but no biscuits as there used to be. The trouser press didn't work and the wifi price was astronomical. The bathroom had a piece of soap and a small bottle of bath gel. I can say the room was clean and tidy and the food in the restaurant was very nice.
February 27, 2013
Rated 3.0 out of 5.0 by 09Steve Good location for business meetings and onward travel
Greeted as a priority club member by a trainee who unfortunately could not offer Platinum member upgrade. Staff explained that Executive rooms were limited but a larger room was offered.
The size of the hotel again with very few upgrades is ridiculous.
I have never managed an upgrade at this hotel.
Cannot understand why executive packages cannot be made available even if upgrades are not possible
The hotel looks a little dated now I guess through heavy use and some decorating appeared to be going on around the guests.
In general a pleasant stay and the staff were mainly pleasant and professional. Location and the staff will ensure that I use this hotel in the future
Restaurant food was OK but nothing special.
February 13, 2013
Rated 1.0 out of 5.0 by Yorkie1 To much noise
The staff were great and the hotel fine but to have rooms next to the M25 with no double glazing is really poor very noisy all night so very little sleep
February 5, 2013
Rated 3.0 out of 5.0 by Biggsy660 Usual Functional Experience
Usual reasonable standard. Good facility's but overpriced wi-fi. Cooked breakfast food poor. Having said that, it's ok for a business, midweek visit but if it was for leisure I'd be less inclined to stay.
January 20, 2013
Rated 4.0 out of 5.0 by Les1960 Quiter this time
This was my second stay at the hotel in the last month, this time was better as there was no Christmas party going on, and the place was quieter and I did get to sleep every night of my stay.
Used the restaurant again the first night, still the same boring corporate menu so on the following nights I de-camped to the bar, and ate from the bar menu. Much better, still fairly limited choices, but more appropriate ones i.e. better slection of 'normal' food for a buisness traveller who stays away three nights a week on average. The food was still of the same high quality of the restaurant and very well made.
My advice - skip the restaurant and its corporate menu and go for the bar menu.
January 13, 2013
Rated 3.0 out of 5.0 by Les1960 Noisy
Stayed three nights but only gaot any sleep on the first and last night due to a Christmas party going on, and folks running up and down corridoors, banging on doors and generally making a huge racket..........
The restaurant uses the corproate HI menu and the menu is dissapoiting, however the food a chose was well prepared and well cooked
January 13, 2013
Rated 3.0 out of 5.0 Noisy room
Have stayed here many times because it is so convenient for the M25 and business in the area however this time the room was very noisy early evening and from 4.00am. The external noise from some sort of machinary was unpleasant and kept me awake.
Breakfast very good with attentive staff.
January 7, 2013
Rated 5.0 out of 5.0 by curranma1 Thanks Very Much
A Big thankyou to Phil and his team,
Very Professional approach, Friendly atmosphere and a welcoming location.
It is a very friendly hotel and I only hope the Holdiay Inn at cambridge is as good
well done guys you are a credit to the Holiday Inn Brand
January 4, 2013
Rated 5.0 out of 5.0 by Mathius37 Disabled Friendly and Good Value, Handy for Trips to London
As my son was visiting Great Ormund Street Hospitol in centrel London, we used this hotel as we had previously stayed there for business purposes and it is very handy for London without paying London prices (and being able to park on site).
As both my wife and son are disabled we were very impressed with the disabled access room and the staff were quick to set up a zed bed for our son to sleep in that he found very comfi.
We had room service in the room for an evening snack that we found very good and was delivered promptly. The breakfast the next was as good as ever with attentive staff and a wide range of breakfast chioces available.
We also used the pool first thing in the morning and the staff were very happy to help us out as we needed and were very welcoming to both myself and my son. As my son normaly has hydrotherapy on the day we stayed we found that the warm heated pool did him very good.
highly recomended, especialy for disabled families and families visiting London and/or Great Ormund Street
December 24, 2012
Rated 1.0 out of 5.0 by R1ch1e Awful stay and non existent customer service
I stopped at the Brentwood holiday inn from the 10/12/12 - 14/12/12 and it is one of my worst hotel stays of my life. On my second night of my stay I was woken up at 2am by a party happening in at least 4 of the rooms on the second floor of the hotel. People were running up and down the corridors banging on doors and making lots of noise. I rang down reception to complain and they told me that numerous other guests had already rang down to complain and they were dealing with it. At 3am the police turned up and threw some non residents out of the rooms where the parties were happening. When the police left the noise and running around started again. At 5am I gave up trying to sleep and got up and went into work early when I was leaving there were still non residents leaving the rooms where the parties were happening.
When I returned that evening I asked to speak to the duty manager with regards the previous evenings antics. When I explained my concerns over what had happened I was told that it was one of them things and the hotel could not be held responsible for their guests. I told him that I didn't expect to be charged for the previous nights room as I was unable to sleep after 2am but he said I would be charged and if I wasn't happy I could check out and find alternative accommodation. This was at 19.30 at night and he expected me to find somewhere else to stay. I am a platinum priority member and will never stop in this hotel again.i will write the same reviews on every review site I can so that people know exactly what to expect when stopping here.
December 22, 2012
Rated 5.0 out of 5.0 by Matt2012 thanks to Aga and Jocaline
Well done girls, you helped make my stay in the hotel very enjoyable
December 21, 2012
Rated 4.0 out of 5.0 by Hookster Great service and great stay
Professional staff who go the extra mile. Look forward to staying with them next week.
December 16, 2012
Rated 2.0 out of 5.0 by twinkle12 Poor service and loud guests
Booked a one night stay whilst visiting London. First impressions of hotel were good with ample free parking and modern lobby. Everything was fine until other guests started coming back drunk, we were woken up three times from 1am onwards by shouting and drunken arguments from other guests upstairs. Then to top it off we had another drunken guest knocking on our hotel door at 4am saying we were in his room!! We had breakfast included in our stay which was a joke. There were no tables cleared when we came for breakfast, hardly any food or juice left. Clearly understaffed for a Saturday morning, the staff we did see were slow and didn't really seem to be doing much at all. It says it all about this hotel that when we checked out the lady on reception failed to ask how our stay was, probably because she knew the answer already.
December 9, 2012
Rated 5.0 out of 5.0 by Arthur2012 Review before the Stay 9th December 2012
M J Fox (actor) could Go back to the Future; but I'm sure my stay at Brentwood will be as good as the film was.
Thanks to all at the Holiday Inn, Brentwood.
December 8, 2012
Rated 2.0 out of 5.0 by kitch surprised to be told there was charge for wi fi
in this day and age wi fi is expected to be free in most hotels. We were charged for wi fi we didn't use which we got a refund for after complaining. the hotel is clean and attractive but unfortunately the sofa bed was very uncomfortable.
December 7, 2012
Rated 1.0 out of 5.0 by MS97 Worst but One Holiday I have ever have the displeasure to stay in
This Holiday Inn was booked last minute as I needed to be in Basildon the next day. The corridors to the room smelt as tho I was in the old Smoking annex. Not a particurly welcoming aroma when walking to your room. The food while attempting to be served in a modern style was poor quality and over priced. . Unfortunately not a lot of options close by to eat out.
November 28, 2012
Rated 4.0 out of 5.0 by Steevil HH Brentwood
Been staying here over 3 years and the staff have always been very friendly and helpful.
Khan is a very helpful and an excellent restaurant manager.
November 27, 2012
Rated 2.0 out of 5.0 by lennie holiday inn brentwood
the first room was grubby and the furniture would be best used on a november the 05th celebration the seat in the room that was meant for relaxing should not have been in the room and had most certainly seen very many rear ends drawing these failings to the house manager she seemed a little perplexed about the problem at my sugestion change the seat or the room eventualey and reluctantley we had a change of room i have stayed in many holiday inn acomadations some good some not so good unfortunateley this has to fit into the latter i stay in hotel acomodation fourty eight weeks a year as my profesion requires it, so i try to be understanding and forgiving for many things being a priority guest did not realey amount to much at this unfortunate establishment as is said one lives and one learns my lesson in learnig on this ocasion never again,
October 13, 2012
Rated 3.0 out of 5.0 by PlatinumDorset Still a good Hotel, but Bar Service below expectations
Still a good hotel, wonderful front desk staff, but the bar staff..... there were 3 of them serving about two dozen guests, and it took too long to be served. Staff seemed to have problems with the till system. They could have done a lot better.......
October 11, 2012
Rated 4.0 out of 5.0 by wysey Relaxing hotel, shame about internet access
A great place to relax and unwind, convenient for the M25 and where I was working.
Down side was no free internet access anywhere in the hotel - unusual as most hotels offer something in reception for free and pay in the room if required.
October 10, 2012
Rated 1.0 out of 5.0 by Lisa32 Worse experience
The staffs are so rude never stay there again. My birthday was ruined with rude staff I payed good money like everyone else the staff were so rude I stayed here once before and it was ok but after this time that was my last.
October 7, 2012
Rated 5.0 out of 5.0 by Citygirl Great Hotel
My family and I recently stayed at this Holiday Inn whilst visiting the area for a family wedding. The reviews I had read were good although did mention some noise at night from stag/hen parties staying at the hotel so I was a little hesitant.
We arrived to find the hotel very spacious, clean and warm and the staff were very helpful and friendly. Our family room was very spacious and comfortable. We had the buffet breakfast on both mornings which was also very good, a great selection of food, even enough to satisfy two small fussy children! We used the swimming pool on our last morning which was lovely and very clean, a real bonus to the stay. And finally we weren't disturbed by any noise late at night at all which I was very grateful for with two small children fast asleep!
All in all a very enjoyable weekend and we would definitely stay there again! Thank you.
October 7, 2012
Rated 3.0 out of 5.0 by Starfish69 Good food but terrible check-in
I have stayed here several times in the past as it is very convinient for business purposes. Rooms are fine, food is generally good and there is a gym and swimming pool (though both could do with a re-furb!).
Only issue I had, and I have had this before at other Holiday Inns, is on check-in. I had booked 2 rooms, for a colleague from overseas and myself. Despite specifically adding his name when I booked on-line, the hotel had no record of this and hence had 2 rooms in my name. My colleague then handed over his priority points card, which in turn changed the points over for both rooms to his name! Whilst it was sorted in the end, it was very unprofessional and meant check-in was a lot longer than it should be for a priority card holder. I complained last time it happened but they have obviously not bothered to sort it out.
October 4, 2012
Rated 5.0 out of 5.0 by DrNQ Decent hotel
Nice and comfortable rooms. They take good care of Priority members
September 14, 2012
Rated 5.0 out of 5.0 by Allan1979 Friendly Staff and Good Relaxing Bar Area
Ideal for business, just off the M25. Great bar in the hotel and good pub across the road, which does excellent food
August 21, 2012
Rated 3.0 out of 5.0 by JohnRM Rather disappointing!
We were given a room with a linking door which we did not need. Unfortunately our neighbours were either on a hen night or some other celebration. So not exactly quiet & relaxed!
There was heavy rain and flood that evening and in the morning the boiler room was out of action so no hot water throughout the hotel. Not their fault but it would have been , in the interests of customer service, nice to have been offered some form of compensation, if only a voucher!
July 15, 2012
Rated 3.0 out of 5.0 by goggins Very Poor
Reception was very slow at check in. Rooms were very sparse and beds very small. Bathroom small. Had lunch at hotel and the ordering was an ordeal in its self, as the waiter could not seem to understand what we wanted, we asked for toasted sausage sandwich, to which he asked did we want jam on it. In the end he had to ask for assistance in dealing with our other orders. We had a long wait for the food and could see other tables asking where their food was. I must admit when we did receive our food it was very nice.
Staff on reception in the evening were very good.
July 14, 2012