Rated 3.4 out of 5 by 84
Rated 4.0 out of 5.0 by watchtv3 Another night away
Another night away for an early meeting - and it was nice to be greeted by genuinely friendly, happy, helpful staff, who were happy to tell me how long it would take to get through the morning traffic to my meeting.
Tempted by a snack, and had room service toasted cheese - as good as you will find.
Combining the friendly greeting with the homely food made it not feel quite so bad to be away.
May 29, 2013
Rated 3.0 out of 5.0 by DangerDave Things you can do better.
The main king sized bed was very comfortable, however the sofabed was not (slanting !)
The kids' meals failed to live up to expectation as advertised, although the restaurant was not too busy, it took nearly an hour before the meal was served. Also they waiter kept coming back to tell me that what I had ordered was not available, so it should have been made clear on the menu. What's the point of using the menu to order if the items are not to be served???
May 28, 2013
Rated 3.0 out of 5.0 by Stuart14 Staff Attitudes excellent
The service here was excellent, with friendly and smiling staff in adequate numbers. However, I was really annoyed to find my room card did not work when I returned to the hotel in the evening at 6pm (during a 3 night stay). Having traipsed down to reception again, I was assured that my key would definitely work until I checked out. The next evening...? The same thing happened. I had had really tiring days at work, so the double journey each night to my remote room on the second floor was most unwelcome. The receptionist apologised profusely, but this was not really enough to make me feel better.
There were 2 lights not working in my room.
The bed was rather hard.
In summary, helpful staff, but lacking in detail to 'get it all right'.
May 21, 2013
Rated 4.0 out of 5.0 by Paul27 Very good.
Very good experience, nice people. Very clean room.
May 12, 2013
Rated 4.0 out of 5.0 by James2909 Leisure Stay
Comfortable Hotel in easy to access motorway location.
May 10, 2013
Rated 5.0 out of 5.0 by richardofthesun Excellent Food
Very surprised to have such as good hotel just off the M25. Chef is excellent, best food I have had at a Holiday Inn
April 29, 2013
Rated 1.0 out of 5.0 by King35 Poor service
Room heater was not switched on during the cold weather beginning of March. Asked for a change of room but was rejected 3 times. Laundry sent on Wednesday early morning were not delivered on Friday morning check out. The worst of all is reception telling hotel guest to collect laundry from the reception as it is the HOTEL POLICY to do so. BAD SERVICE!!! NEVER to recommend this for anyone else.
April 21, 2013
Rated 4.0 out of 5.0 by Lymer Very accommodating reception staff member.
When we booked this stay we required 2 rooms, one with twin beds and the other a twin or double. We asked if there were any adjoining rooms, but were advised that only family rooms had interconnecting doors. Therefore, we booked 2 twin rooms as close together as possible. On arrival we were allocated 2 twin rooms 101 and 103. We noticed that room 103 had a connecting door to 105. As we had a 3 year old child with us and wanted to be able to put him to bed before us, to be accessible to him, but without being in the room to disturb his sleep, an interconnecting door would be ideal. The 3 adults could then be in the other room until his father joined him for the night. We inquired at reception if room 105 was empty and were told it was, but was a double room. This was ideal and we asked if we could change 101 for 105 to which she agreed. Unfortunately, on entering 105 we found it hadn't been serviced, reported this to reception, and almost immediately the housekeeper appeared and said she would arrange to have the room serviced whilst we had a meal in the bar. This made our evening much easier with the small boy due to the prompt and very helpful attention of the receptionist Gemma, for which we are very grateful.
April 20, 2013
Rated 1.0 out of 5.0 by Kimi123 Not great
I have been staying at holiday inns for over four years and I must say my stay was not to the usual standard. Where do I start!
Could not get through to room service so called reception but no answer so called on outside line still no answer. Finally had to walk to reception to order food and the lady said she was rushed off her feet and on her own so. Could not answer the phone.
Heating would not work in my room so very cold ans I gave up on asking for earl grey tea bags after room service failed to bring correct type twice!
As I have said no way up to your usual standards!!!
April 15, 2013
Rated 5.0 out of 5.0 by NMXX Great Stay As Always
Stayed here a few times whilst visiting SugarHut Brentwood nice clean rooms, friendly staff. Would stay again.
April 12, 2013
Rated 4.0 out of 5.0 by gjw1955 Restaraunt
The Restaraunt and reception staff are excellent engage in friendy conversation which means you get the occasional thing that goes wrong they deal with it in a way that does not effect the level of the stay.
as i stay here a lot I think a lot of the rooms are feeling tired with electric sockets, fixtures in the bath room and other bits been loose and poor fitting now
The Hotel suits my needs and I think is good value, I would like sky sports in the room as with some of the other holiday Inn hotels I stay and as I am not a big breakfast fan other than a couple of rounds of toast I would like a choice of breakfast i.e not a full one at the large price it tends to be
March 28, 2013
Rated 3.0 out of 5.0 by barney33 no acknowledgement for being a Priority Member
Whilst the Hotel itself was clean, comfortable and the staff friendly I did find it disappointing that during check in I was not acknowledged as a Platinum Priority member. This does seem to be happening at more and more Holiday Inn's lately
Maybe they don't appreciate regular customers any more and expect you to use them because you are a Priority member
March 22, 2013
Rated 4.0 out of 5.0 by Gary2325 Excellent customer service
I would just like to thank all the Staff at the Holiday Inn as they were really friendly, professional and went out of their way to ensure our stay was pleasant. I had one complaint with regards to the Food and this was dealt with by Mr Lockwood quickly and efficiently, thanks again.
March 18, 2013
Rated 3.0 out of 5.0 by Ron54 Brentwood Stay
Room tired in need of an up-grade, lack of toiletries.
Not enough bar staff waited 9 mins to be served and then decided to dine elasewhere.
February 28, 2013
Rated 3.0 out of 5.0 by KESYL Sadly lacking
I am sorry to say that we found this hotel sadly lacking in the comforts we used to get. The bed was really hard and the pillows were a disgrace, we asked that they be changed for 4 feather pillows and we were given 2 that really had seen better days. Basic coffee & tea makings were provided but no biscuits as there used to be. The trouser press didn't work and the wifi price was astronomical. The bathroom had a piece of soap and a small bottle of bath gel. I can say the room was clean and tidy and the food in the restaurant was very nice.
February 27, 2013
Rated 3.0 out of 5.0 by 09Steve Good location for business meetings and onward travel
Greeted as a priority club member by a trainee who unfortunately could not offer Platinum member upgrade. Staff explained that Executive rooms were limited but a larger room was offered.
The size of the hotel again with very few upgrades is ridiculous.
I have never managed an upgrade at this hotel.
Cannot understand why executive packages cannot be made available even if upgrades are not possible
The hotel looks a little dated now I guess through heavy use and some decorating appeared to be going on around the guests.
In general a pleasant stay and the staff were mainly pleasant and professional. Location and the staff will ensure that I use this hotel in the future
Restaurant food was OK but nothing special.
February 13, 2013
Rated 1.0 out of 5.0 by Yorkie1 To much noise
The staff were great and the hotel fine but to have rooms next to the M25 with no double glazing is really poor very noisy all night so very little sleep
February 5, 2013
Rated 3.0 out of 5.0 by Biggsy660 Usual Functional Experience
Usual reasonable standard. Good facility's but overpriced wi-fi. Cooked breakfast food poor. Having said that, it's ok for a business, midweek visit but if it was for leisure I'd be less inclined to stay.
January 20, 2013
Rated 4.0 out of 5.0 by Les1960 Quiter this time
This was my second stay at the hotel in the last month, this time was better as there was no Christmas party going on, and the place was quieter and I did get to sleep every night of my stay.
Used the restaurant again the first night, still the same boring corporate menu so on the following nights I de-camped to the bar, and ate from the bar menu. Much better, still fairly limited choices, but more appropriate ones i.e. better slection of 'normal' food for a buisness traveller who stays away three nights a week on average. The food was still of the same high quality of the restaurant and very well made.
My advice - skip the restaurant and its corporate menu and go for the bar menu.
January 13, 2013
Rated 3.0 out of 5.0 by Les1960 Noisy
Stayed three nights but only gaot any sleep on the first and last night due to a Christmas party going on, and folks running up and down corridoors, banging on doors and generally making a huge racket..........
The restaurant uses the corproate HI menu and the menu is dissapoiting, however the food a chose was well prepared and well cooked
January 13, 2013
Rated 3.0 out of 5.0 Noisy room
Have stayed here many times because it is so convenient for the M25 and business in the area however this time the room was very noisy early evening and from 4.00am. The external noise from some sort of machinary was unpleasant and kept me awake.
Breakfast very good with attentive staff.
January 7, 2013
Rated 5.0 out of 5.0 by curranma1 Thanks Very Much
A Big thankyou to Phil and his team,
Very Professional approach, Friendly atmosphere and a welcoming location.
It is a very friendly hotel and I only hope the Holdiay Inn at cambridge is as good
well done guys you are a credit to the Holiday Inn Brand
January 4, 2013
Rated 5.0 out of 5.0 by Mathius37 Disabled Friendly and Good Value, Handy for Trips to London
As my son was visiting Great Ormund Street Hospitol in centrel London, we used this hotel as we had previously stayed there for business purposes and it is very handy for London without paying London prices (and being able to park on site).
As both my wife and son are disabled we were very impressed with the disabled access room and the staff were quick to set up a zed bed for our son to sleep in that he found very comfi.
We had room service in the room for an evening snack that we found very good and was delivered promptly. The breakfast the next was as good as ever with attentive staff and a wide range of breakfast chioces available.
We also used the pool first thing in the morning and the staff were very happy to help us out as we needed and were very welcoming to both myself and my son. As my son normaly has hydrotherapy on the day we stayed we found that the warm heated pool did him very good.
highly recomended, especialy for disabled families and families visiting London and/or Great Ormund Street
December 24, 2012
Rated 1.0 out of 5.0 by R1ch1e Awful stay and non existent customer service
I stopped at the Brentwood holiday inn from the 10/12/12 - 14/12/12 and it is one of my worst hotel stays of my life. On my second night of my stay I was woken up at 2am by a party happening in at least 4 of the rooms on the second floor of the hotel. People were running up and down the corridors banging on doors and making lots of noise. I rang down reception to complain and they told me that numerous other guests had already rang down to complain and they were dealing with it. At 3am the police turned up and threw some non residents out of the rooms where the parties were happening. When the police left the noise and running around started again. At 5am I gave up trying to sleep and got up and went into work early when I was leaving there were still non residents leaving the rooms where the parties were happening.
When I returned that evening I asked to speak to the duty manager with regards the previous evenings antics. When I explained my concerns over what had happened I was told that it was one of them things and the hotel could not be held responsible for their guests. I told him that I didn't expect to be charged for the previous nights room as I was unable to sleep after 2am but he said I would be charged and if I wasn't happy I could check out and find alternative accommodation. This was at 19.30 at night and he expected me to find somewhere else to stay. I am a platinum priority member and will never stop in this hotel again.i will write the same reviews on every review site I can so that people know exactly what to expect when stopping here.
December 22, 2012
Rated 5.0 out of 5.0 by Matt2012 thanks to Aga and Jocaline
Well done girls, you helped make my stay in the hotel very enjoyable
December 21, 2012
Rated 4.0 out of 5.0 by Hookster Great service and great stay
Professional staff who go the extra mile. Look forward to staying with them next week.
December 16, 2012
Rated 2.0 out of 5.0 by twinkle12 Poor service and loud guests
Booked a one night stay whilst visiting London. First impressions of hotel were good with ample free parking and modern lobby. Everything was fine until other guests started coming back drunk, we were woken up three times from 1am onwards by shouting and drunken arguments from other guests upstairs. Then to top it off we had another drunken guest knocking on our hotel door at 4am saying we were in his room!! We had breakfast included in our stay which was a joke. There were no tables cleared when we came for breakfast, hardly any food or juice left. Clearly understaffed for a Saturday morning, the staff we did see were slow and didn't really seem to be doing much at all. It says it all about this hotel that when we checked out the lady on reception failed to ask how our stay was, probably because she knew the answer already.
December 9, 2012
Rated 5.0 out of 5.0 by Arthur2012 Review before the Stay 9th December 2012
M J Fox (actor) could Go back to the Future; but I'm sure my stay at Brentwood will be as good as the film was.
Thanks to all at the Holiday Inn, Brentwood.
December 8, 2012
Rated 2.0 out of 5.0 by kitch surprised to be told there was charge for wi fi
in this day and age wi fi is expected to be free in most hotels. We were charged for wi fi we didn't use which we got a refund for after complaining. the hotel is clean and attractive but unfortunately the sofa bed was very uncomfortable.
December 7, 2012
Rated 1.0 out of 5.0 by MS97 Worst but One Holiday I have ever have the displeasure to stay in
This Holiday Inn was booked last minute as I needed to be in Basildon the next day. The corridors to the room smelt as tho I was in the old Smoking annex. Not a particurly welcoming aroma when walking to your room. The food while attempting to be served in a modern style was poor quality and over priced. . Unfortunately not a lot of options close by to eat out.
November 28, 2012