Rated 3.4 out of 5 by 87
Rated 5.0 out of 5.0 by Arthur2012 Review before the Stay 9th December 2012
M J Fox (actor) could Go back to the Future; but I'm sure my stay at Brentwood will be as good as the film was.
Thanks to all at the Holiday Inn, Brentwood.
December 8, 2012
Rated 2.0 out of 5.0 by kitch surprised to be told there was charge for wi fi
in this day and age wi fi is expected to be free in most hotels. We were charged for wi fi we didn't use which we got a refund for after complaining. the hotel is clean and attractive but unfortunately the sofa bed was very uncomfortable.
December 7, 2012
Rated 1.0 out of 5.0 by MS97 Worst but One Holiday I have ever have the displeasure to stay in
This Holiday Inn was booked last minute as I needed to be in Basildon the next day. The corridors to the room smelt as tho I was in the old Smoking annex. Not a particurly welcoming aroma when walking to your room. The food while attempting to be served in a modern style was poor quality and over priced. . Unfortunately not a lot of options close by to eat out.
November 28, 2012
Rated 4.0 out of 5.0 by Steevil HH Brentwood
Been staying here over 3 years and the staff have always been very friendly and helpful.
Khan is a very helpful and an excellent restaurant manager.
November 27, 2012
Rated 2.0 out of 5.0 by lennie holiday inn brentwood
the first room was grubby and the furniture would be best used on a november the 05th celebration the seat in the room that was meant for relaxing should not have been in the room and had most certainly seen very many rear ends drawing these failings to the house manager she seemed a little perplexed about the problem at my sugestion change the seat or the room eventualey and reluctantley we had a change of room i have stayed in many holiday inn acomadations some good some not so good unfortunateley this has to fit into the latter i stay in hotel acomodation fourty eight weeks a year as my profesion requires it, so i try to be understanding and forgiving for many things being a priority guest did not realey amount to much at this unfortunate establishment as is said one lives and one learns my lesson in learnig on this ocasion never again,
October 13, 2012
Rated 3.0 out of 5.0 by PlatinumDorset Still a good Hotel, but Bar Service below expectations
Still a good hotel, wonderful front desk staff, but the bar staff..... there were 3 of them serving about two dozen guests, and it took too long to be served. Staff seemed to have problems with the till system. They could have done a lot better.......
October 11, 2012
Rated 4.0 out of 5.0 by wysey Relaxing hotel, shame about internet access
A great place to relax and unwind, convenient for the M25 and where I was working.
Down side was no free internet access anywhere in the hotel - unusual as most hotels offer something in reception for free and pay in the room if required.
October 10, 2012
Rated 1.0 out of 5.0 by Lisa32 Worse experience
The staffs are so rude never stay there again. My birthday was ruined with rude staff I payed good money like everyone else the staff were so rude I stayed here once before and it was ok but after this time that was my last.
October 7, 2012
Rated 5.0 out of 5.0 by Citygirl Great Hotel
My family and I recently stayed at this Holiday Inn whilst visiting the area for a family wedding. The reviews I had read were good although did mention some noise at night from stag/hen parties staying at the hotel so I was a little hesitant.
We arrived to find the hotel very spacious, clean and warm and the staff were very helpful and friendly. Our family room was very spacious and comfortable. We had the buffet breakfast on both mornings which was also very good, a great selection of food, even enough to satisfy two small fussy children! We used the swimming pool on our last morning which was lovely and very clean, a real bonus to the stay. And finally we weren't disturbed by any noise late at night at all which I was very grateful for with two small children fast asleep!
All in all a very enjoyable weekend and we would definitely stay there again! Thank you.
October 7, 2012
Rated 3.0 out of 5.0 by Starfish69 Good food but terrible check-in
I have stayed here several times in the past as it is very convinient for business purposes. Rooms are fine, food is generally good and there is a gym and swimming pool (though both could do with a re-furb!).
Only issue I had, and I have had this before at other Holiday Inns, is on check-in. I had booked 2 rooms, for a colleague from overseas and myself. Despite specifically adding his name when I booked on-line, the hotel had no record of this and hence had 2 rooms in my name. My colleague then handed over his priority points card, which in turn changed the points over for both rooms to his name! Whilst it was sorted in the end, it was very unprofessional and meant check-in was a lot longer than it should be for a priority card holder. I complained last time it happened but they have obviously not bothered to sort it out.
October 4, 2012
Rated 5.0 out of 5.0 by DrNQ Decent hotel
Nice and comfortable rooms. They take good care of Priority members
September 14, 2012
Rated 5.0 out of 5.0 by Allan1979 Friendly Staff and Good Relaxing Bar Area
Ideal for business, just off the M25. Great bar in the hotel and good pub across the road, which does excellent food
August 21, 2012
Rated 3.0 out of 5.0 by JohnRM Rather disappointing!
We were given a room with a linking door which we did not need. Unfortunately our neighbours were either on a hen night or some other celebration. So not exactly quiet & relaxed!
There was heavy rain and flood that evening and in the morning the boiler room was out of action so no hot water throughout the hotel. Not their fault but it would have been , in the interests of customer service, nice to have been offered some form of compensation, if only a voucher!
July 15, 2012
Rated 3.0 out of 5.0 by goggins Very Poor
Reception was very slow at check in. Rooms were very sparse and beds very small. Bathroom small. Had lunch at hotel and the ordering was an ordeal in its self, as the waiter could not seem to understand what we wanted, we asked for toasted sausage sandwich, to which he asked did we want jam on it. In the end he had to ask for assistance in dealing with our other orders. We had a long wait for the food and could see other tables asking where their food was. I must admit when we did receive our food it was very nice.
Staff on reception in the evening were very good.
July 14, 2012
Rated 1.0 out of 5.0 by exessexboy "Normal guests only ever stay once"
The review title was uttered by a member of staff, which really sums it up.
Firstly- promised cot was not in my daughter, her husband and their babies room.
Secondly- After going to family wedding and retuning at 11pm, went to bar to use wine voucher given as a priority club member. barman said he could not give us wine, although the vouchers each said exchange for glass of beer or glass of wine... he offered to sell us a bottle of wine!
Thirdly... family check in ruined by young single sex groups checking in afternoon as noisy, boisterous and apparently some drunk and Priority club check in desk not manned, as" too many other guests checking in"
Fourthly... woken at 3.30am in morning by very violent, row, shouting, swearing and drunk youngsters in corridor, also through thin connecting doors in both the rooms we were given. Noise woke baby which made it even worse. Could not get explanation in the morning as to why we could not have been given two rooms that connected with our second room.
Fifth. Staff told us sensible people only stay once, but TOWIE fans come back time and time again and are welcomed by manager as the hotel is always full at weekends!
Sixth. My daughter complained to manager who did not seem to care less. I would have sent a written complaint to Manager but realised I would be completly be wasting my time as he was more than happy.
Seventh. Only had a bad experience once before at one of your hotels and without asking were given a FULL refund of our total bill and a bottle of champagne This time nothing
Eightth. Had heard centre of Brentwood was bad which was reason I booked here as some distance from centre of town and I knew that Priority club members are usually well looked after. But obviously not at this hotel.
Ninth: a fifth of the price would have been too much to pay
July 13, 2012
Rated 4.0 out of 5.0 by DangerDave Good location
I have enjoyed my stay at the holiday inns, I have also used the health spa which was nice, although I did think the holiday inns could do more to honour the priority club members such as providing complimentary snacks or equivalent.
The breakfast was another good point about the hotel.
July 13, 2012
Rated 1.0 out of 5.0 by nothappy Disturbed nights
Twice we have stayed at this hotel and twice we have been wakened in the night by rowdy guests. I will not be staying at this hotel again.
July 10, 2012
Rated 4.0 out of 5.0 by Seabeachway Good value
Stayed here in order to attend family celebration nearby. Was initially concerned by noise in corridors from some groups of young people preparing for a night out at the Sugar Hut?
Really impressed to note on return later in evening that security patrolled the corridors and so no noise from any over zealous guests! Made it a good venue for visiting local area.
July 10, 2012
Rated 4.0 out of 5.0 by Rusty55 One of the best Holiday Inns
Brentwood is one of my favourite Holiday Inns - easy to get to, great faciities (including gym and pool) and nice rooms. Food can sometimes be a little expensive, however, if a Priority Club member, you will always get some discount. Would have no hesitation in recommending this hotel
June 27, 2012