Rated 3.4 out of 5 by 88
Rated 1.0 out of 5.0 by Ant99 Possibly the worst Holiday Inn I have experienced
I've stayed in this hotel for 3 separate weeks and consistently been woken in the early hours of the morning by traffic noise from the nearby Motorway or the A12 behind the hotel. The hotel has double glazing but the windows do not seem to fit very well.
In addition the heating in the rooms seems to be set to 24C and turned on each day no matter whether it is left on or off in the morning. I would prefer the heating to be left off if I turn it off but if it must be on then it would be better if it was set to 21C.
Some rooms have light bulbs that do not work or missing chairs or shower heads that are too low for anyone over 5 feet 8 inches.
Finally the maid service is intermittent. On occasion the rooms are not even cleaned during the day. This has happened to other colleagues too. who have also reported that soaps and toiletries are not replenished and that the number and sizes of the towels changes on a daily basis.
December 17, 2013
Rated 5.0 out of 5.0 by Trevlisa1 Our weekend
Twice we have visited this hotel, our biggest thank you would be to the restaurant staff Sue, greeted us with a world of knowledge along with Brenda they made us feel like Royalty .
The service they provided was with experience and a warm welcoming smile lovely people.. Maybe they should go around the hotels training the younger staff..
We'll done holiday inn Brentwood
From a Londoner now livening in Norfolk
Shame the pool was closed .
December 12, 2013
Rated 3.0 out of 5.0 by jackie56 waiting staff
we had a three course meal here and the waiting staff were terrible. Extremely rude and grunted in answer to any questions! we asked for a roll with our soup and was told we were only allowed a roll before the meal started. When they came round with a cup of tea, it was only half a cup. When my husband asked the waitress to fill it up, she said she would give him another cup.He said he didn't want another cup, just one full cup. She sneered at him and grunted. Would definitely not recommend eating there
December 11, 2013