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Rated 4.4 out of 5 by 173 reviewers.
Rated 5.0 out of 5.0 by Clean and comfortable When I arrived I was pleasantly surprised to find a modern airy clean lobby. Not what I was used to from the Holiday Inns I had stayed at years ago. My room was larger than I expected and comfortable. This may sound like nit-picking but as someone who is not a coffee drinker I was very dissapointed that I could make all the coffee I wanted in my room, but could not get a tea bag anywhere within the hotel. I usually stay in other hotel properties which I cannot mention here and never had had a problem like this. If you are a Tea drinker you understand. If not then you don't. It is a big deal for such a small comfort. February 23, 2015
Rated 4.0 out of 5.0 by Great Staff! Warm Comfortable room but noisey Desk Staff and Restaurant staff professional, sincere and helpful. The room was warm and comfortable, the beds were clean and crisp with many pillows for comfort. Enjoyed the stay. Downside, urban location was noisey with sirens, trains and the heating system in room is near the head of the bed, when it goes on, its noisey too which was not all bad since the white noise of the heating system helped drowned out the external noise. Also, a lot of noisey hallway traffic. Maybe need better soundproofing. February 21, 2015
Rated 5.0 out of 5.0 by best pillows ever Great place to stay .. staff very well trained and friendly to boot stayed on 7th floor never a mess to be found. Complete security inside the hotel but i recommend caution outside the hotel February 19, 2015
Rated 2.0 out of 5.0 by Excellent service I can see changes made to the rooms which has elevated the comfort levels while occupying the room. The attitude of the staff has improved, along with the professionalism and courtesy. The experience was truly amazing. A suggestion - Why is it still called Holiday "Inn". It is definitely more than that. January 29, 2015
Rated 5.0 out of 5.0 by Convenient, comfortable place to stay in downtown Bridgeport CT The staff were professional and courteous. The accommodations were clean and comfortable. The location is ideal for getting around easily. January 26, 2015
Rated 3.0 out of 5.0 by It was ok I would recommend this hotel to someone who is there on business. I went for leisure, but there was nothing there that was relaxing to do. So if you are looking for a place to spend the night, this is your hotel. January 22, 2015
Rated 2.0 out of 5.0 by Nice place; sub-par customer service I have mixed reviews about my stay at the holiday inn this time. I usually stay at Holiday Inns and have no troubles. The hotel itself was nice, clean, and comfortable. This time, we had some difficulties. When checking in, the staff tried to charge me a higher price than I was confirmed in advance online. Then she said she could meet the price, but it wouldn't include breakfast, ( which I had paid extra for in advance). I didn't see the reason for this. We also had several thousand points from previous stays, and were told nothing was applicable. We get to our room and struggle with the heat for several hours, calling the front desk 3 times. They send someone up who is nice and seems knowledgable, but was ultimately unable to fix the heat. Our room was very cold so we were offered to move to another room. I get the keys to the new room and my handicapped mother and I are not offered any help to move rooms, even though it was due to their issues (and the hotel was not busy in the least). I was just unhappy with the front desk staff. We ate dinner at the lounge. Our waitress who was also the bartender was great. Very sweet and attentive. We also had a waiter who helped her out towards the end and he was great too. January 19, 2015
Rated 5.0 out of 5.0 by we love the holiday inn in bridgeport ct We have been coming back to the holiday inn for years now and have never been disappointed. Eveything from the staff to the breakfast and comfortable beds are wonderful !! And the hotel is pet friendly which is a big plus because now we travel with our small puppy... January 6, 2015
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