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Rated 4.3 out of 5 by 100 reviewers.
Rated 2.0 out of 5.0 by Issues Was not up to usual "Holiday Inn" standard. Seemed to be under staffed in all departments - front desk, bar, restaurant. They were able to provide breakfast in the restaurant - dinning area, but for dinner you had to eat in the lounge area of the Bar. For security reason - you had to swipe your card to use the elevators, but if someone comes out on the ground floor, you could engage the elevator to access other floors. Plenty of local police present surrounding the hotel????? Guess my review was some what bias as I just came from Holiday Inn Crown Plaza, where I paid less than this location and was treated like Royalty. November 24, 2013
Rated 3.0 out of 5.0 by Visit Beautiful hotel with spacious layout. Must use room key to access elevator for increased security. Food prices were reasonable but would have preferred free breakfast included. King bed was comfortable but pillows were not king size and needed to be replaced due to poor quality. November 20, 2013
Rated 4.0 out of 5.0 by Friendly & knowledgeable check in / front desk staff Check in was great. The rest was also reasonable and clean November 20, 2013
Rated 4.0 out of 5.0 by Nice Hotel I was in Bridgeport for the night & stayed at this hotel & I have to say I was pleased with the whole experience. Hotel/room was nice, clean & comfortable. The bar was hopping the night I was there which was nice to see for a hotel!!! The only thing I had an issue with is, and someone else pointed this out, that they charged $8 to par the car but other than that, nice place. November 17, 2013
Rated 4.0 out of 5.0 by Would stay again Was in town for a weekend for funeral. The room was ideal for the time spent there. Only issue was on Friday night, restaurant seemed understaffed for the crowd. I had to wait an unacceptable amount of time for the food and to get check and pay. Food was excellent, however. Next night decided to order room service. Food was excellent. November 13, 2013
Rated 2.0 out of 5.0 by Not a great experience Upon entering the hotel, we were impressed with the size of the lobby and décor. Desk staff was pleasant upon arrival and informative but short. We went to the room and had problems with the heat. Being Nov. it was a bit chilly. That was resolved and went down for a bite to eat. As we sat for 10 minutes without seeing a waitperson, we were told by a guest at a neighboring table to grab anyone going by to place our order because we would be waiting for along time. We did get someone to take our order then dinner came before appetizers. When checking out, we wanted to grab breakfast on our way out of the city. We requested information on different restaurants in the area and the desk clerk couldn't get rid of us fast enough. All in all, I would not recommend The Holiday Inn Bridgeport CT to anyone. November 13, 2013
Rated 5.0 out of 5.0 Spotless room One of the cleanest hotel rooms I've stayed in. Would highly recommend. November 12, 2013
Rated 5.0 out of 5.0 by Excellent hotel and staff Everything about the hotel was as expected and hoped for. Clean, comfortable, quiet, very friendly staff. November 6, 2013
Rated 3.0 out of 5.0 by Some great front desk and bar staff. Pathetic laundry service and lazy room service I had some very fun and helpful interactions with front desk and bar staff. GREAT! However the night watch man at front desk seems lost... he has no clue nor answers. I can live with that... HOWEVER, I cant live with two situations: 1. I put my laundry in a bag, left it outside the door before 8am for next day service. When I came back the bag was in my room with a note saying the laundry facilities are on the 2nd floor. That note got framed. It is a classic... When I went downstairs and asked what is going on they said i had to bring it down to front desk. When I asked where it mentions that on the bag and paperwork they said that it is normal to do so. Well, that was the first time I ever heard of such a policy. BAD Customer Service- especially the condescending way the lady (whom I have not seen before during my week's stay) talked to me about it. 2. Same day I went back to my room and only then realized my bed was not made. It had a note on it saying: We did not make bed because of personal items. What I had on my bed were: 1 short, 1 pair of pants, a jacket and a tie. Oh, sorry, a brochure as well. Again, a fist for me. I liked the breakfast , bar staff was great, food at night decent. free parking. It is a good places with a few loonies... PS. 2 weeks later I have still not gotten my points. I have received my welcome gift. THANKS, but points are still missing. WHY? October 22, 2013
Rated 5.0 out of 5.0 by Amazing Front Desk Staff The staff at the front desk went above and beyond to make us feel welcome and attend to our needs. They were friendly, remembered us, and made the stay fun and welcoming. We were travelling with nine students and they treated the kids with respect and attended to their needs as diligently as ours. Not only was the process efficient and friendly, but they didn't have playing cards at the front desk when we asked and by the time we returned after dinner, they had purchased some for us. We did not have the same experience in local shops and restaurants, so the service at the hotel was a welcome reprieve from the overall atmosphere of the surrounding area. October 22, 2013
Rated 2.0 out of 5.0 by Horrible Housecleaning Reserved a non-smoking room and at check-in was told they had no non-smoking rooms available. At check-in the room had hair in the sink and was dirty. We purchased some beverages the next several evenings and on both occasions after the room was cleaned the dirty glasses were left on the table. Complained and the desk clerk wrote it down in the log but that did not help. At check-out, we complained again and were told that because we booked through a third party, they could not refund any of the money we paid for the room. At least the desk clerk did comp us the parking and gave us a free breakfast which was very nice of her. October 20, 2013
Rated 4.0 out of 5.0 by Great service & comfortable room Everyone at this location was a joy as were the accommodations. The only negative is the drive on main st coming to the hotel.. I thought I was in Baghdad with all the shuttered bldg & graffiti .. It's the only thing that took away from our stay. October 17, 2013
Rated 4.0 out of 5.0 by GREAT STAY My overall stay at the hotel was great. Prices weren't bad, room was very clean and the hotel is in a convenient location right in the middle of downtown. I was attending an event about 5 minutes away from the hotel. Customer service before getting to the hotel was my only issue. October 13, 2013
Rated 4.0 out of 5.0 by Family Weekend October 4 - 7, 2013 Overall we had a really good stay the only drawback was the noisy a/c - it was located inside the room near the head of the bed, so when it came on it was noisy. Staff was friendly and helpful. The young lady that checked us in on Friday (Oct 4, 2013) was very warm and personable. The only reason that Bridgeport-Trumbull-Fairfield gets a 4 star is because of the a/c. Thanks to the staff they were helpful and informative, the food was also good. We also enjoyed the 'handhelds' at the bar. October 10, 2013
Rated 1.0 out of 5.0 by Air Condition Not Working. Me and My Wife can't sleep all night becz of Air condition. to Hot in room. October 7, 2013
Rated 3.0 out of 5.0 by Great location for a decent price We were attending two different events at the Webster Bank Arena which was a 5 minute walk from the Holiday Inn. It worked out very nicely for our little weekend trip. We got the option that included breakfast for both of us. It was only $10 extra dollars a day. The breakfast wasn't amazing but it definitely gave us the energy we needed. Plus for $5 a person you can't really complain when you're getting unlimited bacon, sausage, eggs, pancakes, muffins, milk and juice. The windows in the room didn't open, which I understand for safety reasons but considering it was a smoking room it would have been nice to at least crack them open for some form of ventilation. The walls were a little thin as we could hear the guests in the room next to us, but it wasn't anything dramatic. Overall a good spot to stay especially if you are going to be heading to Webster Bank Arena for a sports event or concert. October 2, 2013
Rated 5.0 out of 5.0 by We enjoyed our accommodations at the Holiday Inn on 09/14/13. Room accommodations were superb; food was great and had a wonderful time with relatives at the Holiday Inn in Bridgeport during the weekend of 09/14/13. September 23, 2013
Rated 2.0 out of 5.0 by Really Dirty Windows First off I know that it is impossible to help where the hotel is actually located but in this case if I knew in advance that I was getting into the really "scary" part of town I would have made other arrangements. This seriously cut into our ability to relax and was compounded by the less than friendly staff. I was genuinely appalled by the fact that our windows were completely covered with slime. It is as if a whole bus of children attacked these windows. (photo was taken with my cell and is not that good - but imagine what you see times 10 and you will get an idea of how grossed out we were) I would think this would be something that is cleaned when each guest changes but I guess that is not the case at this location. There was also a rather odd/off odor in the halls that permeated into the room a bit. We did have a good experience in the Martini bar and with parking etc. so the stay was not completely bad just definitely not the best I have had with Holiday Inn properties. September 19, 2013
Rated 4.0 out of 5.0 by Pretty Hotel in a Tough Area My stay was good. Bed was comfortable, room was spacious, room service and breakfast was all good. The hotel is quite pretty inside although the area is a bit dodgy. The room could have been cleaner, but was not "dirty". Hotel staff was very friendly. Would stay again. September 9, 2013
Rated 5.0 out of 5.0 by My Stay My time at the hotel was one of complete delight. The customer service impeccable. The room was spacious, had a very very pleasant scent, the bed was roomy, pillows accommodated me to the fullest. Just an overall magnificent experience. September 5, 2013
Rated 4.0 out of 5.0 by Short stay but good value We stayed for only one night but enjoyed it. The front-desk people were extremely friendly and competent. The room was comfortable, clean, and in good form. The breakfast buffet was well worth the price. Thank you. September 4, 2013
Rated 5.0 out of 5.0 by Location This is a great location for day trips into NYC with the Metro North station a few minutes from the hotel. Staff was very efficient and hospitable. Now my "go-to" location for work in Manhattan. August 31, 2013
Rated 5.0 out of 5.0 by 5 Minute walk to train station If you're planning a visit to NY city, this hotel is a great place to stay. a quick walk to the train station and you'll have a relaxing ride into the City without the hassles of the New York traffic. The hotel and rooms are clean and comfortable, with great showers, the rooms offer free wifi, and the staff is very nice. Also, we had delicious dinners in the hotel restaurant. A great stay and would do again. August 30, 2013
Rated 4.0 out of 5.0 by Great Hotel Poor Breakfast We were impressed with the quality and comfort of the hotel as a whole and the room in particular. However the buffet breakfast was poor. Stale bread still in the original packaging, a poor selection of croissants and other pastries that were not well presented the cellophane was still over the tray. The hot food was also not appetising with beyond crispy more like snappy bacon and soggy thin sausage patties the worst breakfast by a significant margin in a 21 day tour of New York and New England. I commented on the quality to the breakfast staff August 29, 2013
Rated 5.0 out of 5.0 by Friendly staff and updated hotel This Holiday Inn was recently remodeled and the lobby, restaurant, bar, and rooms are very nice looking. The staff was really friendly and helpful. I would recommend this hotel for anyone staying in Bridgeport. The parking garage was very convenient and there were several nice restaurants within walking distance. The shuttle service provided was very convenient as well. August 27, 2013
Rated 5.0 out of 5.0 by GREAT Stay This Holiday Inn is very close to transportation: bus, rail, cab stand....Staff was pleasant and the King size room I had 704 was excellent!!! Nice space and relatively clean. Room service was also great and the breakfast in bed was amazing. Enjoy for a small weekend !!! August 27, 2013
Rated 5.0 out of 5.0 by Great all around service!! It was our 1st time to the Bridgeport area, and we couldn't have asked for a better hotel. The hotel Staff was kind and friendly and we just can't wait until our next stay! August 21, 2013
Rated 5.0 out of 5.0 by Very Nice Hotel....never disappointed I stay at ths hotel at least once a year when visiting Bridgeport and it's always a nice stay. Keep up the good work. August 9, 2013
Rated 5.0 out of 5.0 by OUTSTANDING HOLIDAY INN We had a great experience. The staff is wonderful and the breakfasts are delicious!! I have nothing negative to say. August 2, 2013
Rated 5.0 out of 5.0 by Gathering of the Vibes Was there for Gathering of the Vibes, July 25 - 28. Always stay at Holiday Inn for this event. Love the staff; they are excellent and always do the right thing! I highly recommend this to all my friends coming to Bridgeport. Would recommend you keep bar open late during these dates for thirsty patrons coming back from the events. August 2, 2013
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