Rated 4.4 out of 5 by 112
Rated 3.0 out of 5.0 by Spicy Prawns Starting to get a bit tired now and no Wi Fi
This was my first stay at this hotel and upon arrival I was greeted by a friendly face who was polite and professional. I was recognised as a Platinum member and offered a free drink or 500 points. This is now standard across all hotels I have stopped in.
I was not offered a room upgrade which was disappointing but my room did have two king size beds which was in my profile.
The rooms are clean however they need to be updated as there are a lot of old brass switches and sockets from the days of it being a Forte (I think this was the previous brand) which make the room look tired, the mini bar was also a relic from a past era.
The beds were comfortable and the tv was just about passable but really should be updated.
The biggest negative and the reason why I would not use this hotel again is the rooms do not have Wi-Fi, this is not acceptable in 2014 and is a huge turn off for both the business traveller and leisure customer.
The breakfast was exactly what you expect in a Holiday Inn no better no worse, the food was warm, tasty and you could eat as much as you needed.
Free parking and a good location, although there is nothing else within walking distance.
July 2, 2014
Rated 5.0 out of 5.0 by Chika Excellent Service and Good Value for money
Delivers 5 Star service, good food, used the gym and swimming pool for free, close to town if you want other options for food. Enjoyed the weekend with my family.
July 2, 2014
Rated 5.0 out of 5.0 Everything
A friendly , efficient and professional staff greet you upon arrival. Comfortable bed, room cleanliness excellent. Staff always try to accomodate your preference of room and no request , question or assistance is a bother to them
Just a shame I am not always able to stay, as they book up fast..
June 28, 2014
Rated 5.0 out of 5.0 by DAISG DAISG
the staff were a pleasant as ever, great bunch of people
June 27, 2014
Rated 4.0 out of 5.0 by DAISG Staff and Service excellent
I have been staying off/on for 2 years on business. An excellent team of people who should be recognised for being very friendly, courteous and honest.
June 26, 2014
Rated 5.0 out of 5.0 by Ticker Doc Great Staff...
Great hotel, friendly staff and good food. The only let down was the WiFi but the hotel management tried everything in their power to help!
June 25, 2014
Rated 5.0 out of 5.0 by mr mills good service
June 18, 2014
Rated 2.0 out of 5.0 by Eliza 321 Substandard!
Staff were friendly - unfortunately the hotel was very dirty between the bedroom and dinning area!
June 17, 2014
Rated 5.0 out of 5.0 by Farmer Foster Home from home
A first class stay, yet again, at this Holiday Inn. Everything was top notch, except the weather on Saturday, but you can not have everything it is England when all said and done.
June 11, 2014
Rated 5.0 out of 5.0 by Twanni Clean and great family room
Great place, one thing I did take note of was how clean this hotel is. Staff really helpful..infact at some point I felt they need more staff as the hotel was full when we stayed, none the less staff always happy to be of service.
Never thought of HI as a wedding venue..but would recommended this place.
June 11, 2014
Rated 5.0 out of 5.0 Great Hotel
I found this hotel to be very clean. The staff were excellent the food very good overall I really enjoyed my stay at this hotel and would highly recommend it.
June 4, 2014
Rated 5.0 out of 5.0 by Janetmtt Leisure Stay
An excellent stay in a really lovely hotel, great welcome by reception girls who went out of their way to be helpful. Room was nice and very comfortable. Only problem was being served wrong salad at dinner - think staff thought I'd ordered the salmon salad when in fact I asked for salmon with the rocket, tomato and avacado salad which actually came off the "extras" list so think the waitress who took the order got confused or misunderstood my order. However I cannot fault the way it was handled - apology letter under the door when we returned to the room, a call from the Hotel on Monday asking were we satisfied the way it had been handled and 500 extra bonus points. So I cannot fault their complaints procedure and customer service - other hotels should take note! Breakfast was fine - no complaints - asked for strong tea and got two tea bags in the pot! The Hotel is in a lovely setting with great views, it's clean and modern inside and we found all staff very helpful and pleasant. It really is an exceptional Hotel. We've already asked for our profile to be upgraded when we return next year to have a "balcony room" - I really do think that the two girls on the Reception Desk should be highly complimented on their excellent customer service, the way they went the extra mile to be so helpful and friendly - a credit to the Hotel. Will we return - you bet! I've already told my work colleagues about what a fab hotel it is and what a fab setting it is in - and they've already been checking it out. I think one colleague will be booking for sure. We would certainly return before next year just for a lovely relaxing weekend.
June 3, 2014
Rated 5.0 out of 5.0 by The Parmars Excellent Stay
Excellent stay whilst attending a family wedding. The staff were super and enjoyed the colorful Hindu Wedding celebrations.
May 31, 2014
Rated 5.0 out of 5.0 by cardiffhb Excellent nights sleep
I have stayed here a number of times and each time I am not let down. Very quiet and a comfortable room led to a great couple of nights sleep. Swimming pool is great and food is good. All staff are welcoming and will help with any request no matter how small.
May 28, 2014
Rated 5.0 out of 5.0 by Rachel 68 Lovely, clean and relaxing hotel
Enjoyed our stay as part of the National Holidays trip but disappointed when I didn't receive a call back regarding the cost of returning my mobile phone charger which I had left in the room (and confirmed had been found).
May 25, 2014
Rated 4.0 out of 5.0 by m62business Service charge
Beware the sneaky optional service charge in the restaurant
May 12, 2014
Rated 4.0 out of 5.0 by AngieASwansea Lovely Holiday Inn
Stayed here recently with work. Lovely hotel and will stay here again. But the breakfast was poor in my opinion... Bacon in particular looked poor quality and was not cooked well it looked un-appetising and the porridge was awful! Took ages to arrive and when it did it was far tooooooo thick. I did give feedback but it was no better the next day. Also no lifts lets this hotel down.
May 3, 2014
Rated 5.0 out of 5.0 by Marg65 Great place
The staff were very friendly and the food was excellent.
Overall would stay again .
April 17, 2014
Rated 4.0 out of 5.0 Nice, Convenient Hotel
Nice, Convenient Hotel with comfortable and very clean room. Staff are lovely from Manager and Reception to Cleaners. The Hotel's facilities are very good. Unfortunately, the whole thing was marred by a scandalous charge of £30.00 for three nights wireless internet service. I don't know why hotels continue to believe that it is an optional extra for their paying guests any more than running water and flushing toilets!
April 1, 2014
Rated 5.0 out of 5.0 Really friendly staff and great pool
Stayed a couple of nights on business. The staff are really friendly (good Northern hospitality) and efficient, particularly in the bar and restaurant. Breakfast was excellent and poached eggs were offered (and perfect).
The hotel is nicely laid out with a good bar and restaurant area. Rooms are comfortable and clean.
The pool is a good size and there's a small sauna and steam room as well. Good fitness facilities for a hotel.
Hope to pass this way again and stay.
March 23, 2014
Rated 5.0 out of 5.0 by bezza relaxing break
although only staying overnight my friend and I had an enjoyable break. we could not fault the hotel in any way and all the staff were so helpful and pleasant.
March 14, 2014
Rated 5.0 out of 5.0 by soul visitor short stay
I would certainly recommend this hotel ,overall experience was first class ,
February 25, 2014
Rated 4.0 out of 5.0 by Paul444 Good hotel almost great shame about no lift
The staff were excellent very attentive and cheerful. In fact everything that you could ask for however one of the major let downs was the absence of a lift. Come on holiday inn it's only a matter of time before a guest trips carrying their case down the stairs
2nd let down was the gym -far too small couldn't exercise properly due to waiting to use equipment. Gym is so small that each piece of equipment is fully used so I had to hang around losing energy suggest that they decide on the right number of people and times and then issue time.slots after all you limit the number of people in a restaurant to the number of tables
Meantime to leave on a positive food and service was first class
February 24, 2014
Rated 4.0 out of 5.0 by iangh Goof facilities, excellent staff
Staff were really friendly and helpful, well equipped gym and decent pool for a hotel. Most enjoyable stay.
February 19, 2014
Rated 5.0 out of 5.0 by StellaA1 A ++++++ Fabulous service and property
I have stayed in hotels all over the place - (its part of my job) and I have never experienced anything like this before. I was checking in and I felt dreadful - full of a terrible cold. The lady on reception sensing this at the end of the check in asked if I would like some honey and lemon in hot water - I couldn't believe it and sure enough the soothing drink arrived - she anticipated my needs and went way above and beyond to make may stay comfortable and memorable - I will remember this for a long time to come - thank you thank you thank you
February 4, 2014
Rated 5.0 out of 5.0 by Whistleblower Great stay in a great room!
Have stayed here many times & there is a much better feel about the place; reception / bar/ restaurant area seems to have been spruced up a bit. Great welcome & great service at bar - staff really interactive & welcoming. Room excellent, with a balcony... which was great to sit out on a rare sunny morning! All great re: breakfast & again made to feel very welcome. Extra points draw was a great idea on arrival - thank you for the crediting... eventually. Looking forward to my next stay.
January 20, 2014
Rated 4.0 out of 5.0 by roadrunner 1 Room was spacious and comfotable
Great location for business stay, room was clean, spacious and comfortable.
Staff are knowledgable and friendly.
January 13, 2014
Rated 4.0 out of 5.0 by Richard S Standard Holiday Inn !
Excellent pool and Jacuzzi with great views over countryside (and car park!). Room was large and pleasant but window wouldn't stay open and made creaking noises so I had to close it at night. Mattress wasn't great either. However bar area was pleasant and food was nice if expensive for a bar meal (£15 for a burger once you've added cheese!) . Overall experience was fine though.
January 12, 2014
Rated 4.0 out of 5.0 by theowler Usual Good service
Having stayes at this hotel on many occasions in the past, all I can say is that if you are looking for a hotel that ticks all the box's, then this is the one.
Friendly staff, comfy rooms. have never had a problem whilst staying here
January 9, 2014
Rated 5.0 out of 5.0 by Neil20 Home from home
Brighouse - wonderful as ever. Can't get enough :)
January 8, 2014