Rated 4.4 out of 5 by 63
Rated 4.0 out of 5.0 by JPwigan Helpful staff, spacious room
We stayed at this hotel for 2 days recently to use as a base whilst visiting the peak district. Our room was very spacious and well appointed. When asking Heath the barman directions to Skipton he typed out instructions which were idiot proof and we arrived there without a hitch. All the staff were very helpful, and special mention must go to Luke, he has the patience of a saint, one of the guests who we sat on the next table to at breakfast on both days was extremely demanding and his accent was not easy to understand but Luke took it all in his stride and was very professional (as were all the staff who dealt with this guest). Breakfast was very nice and had plenty choice. Very pleasant stay indeed.
April 26, 2013
Rated 5.0 out of 5.0 by KitandGill1 Fabulous welcome!
What a great place to stay in West Yorkshire, very convenient to all major towns. The staff were fantastic, nothing too much trouble and friendly smiles all the time. So well trained!
The decor hasn't changed that much in twenty years but it doesn't matter at all. It is all kept spotlessly clean. Guests are made to feel at home right away. The room was enormous, comfy beds and terrific amenities.
We must admit to being a bit worried when we saw a big wedding reception there on Saturday night but it was kept well out of the way and we didn't hear a single noise!
Food great and a real bargain too. We really enjoyed our stay. Thank you.
April 22, 2013
Rated 5.0 out of 5.0 by BarrySheene7 Kindly personnell
Very friendly personnell
But unfortunately, during my last week spent in HI Leeds,
You doublecharged a dinner to my bill.
So I' ve payed one dinner in the restaurante, and in the same evening, You carged on my bill a dinner in a bar in addiction.
Yes, you've well understand, I've payed two dinner in same day.
I've payd without any checking......... Trusting on HI..........
April 17, 2013
Rated 5.0 out of 5.0 by Glen36 Excellent Hotel with good facilities
The hotel location is just off the M62, yet there is no noise from the motorway.
Reception is large and spacious and I was greated as a platinum priority club member.
The rooms are large, clean and well maintained .
The restaurant is also large with very helpfull staff. There was a new waiter there this visit who didnt quite know what was on draft from the bar and had to go back a couple of times, but give him his due, hed did it with a smile and was most helpfull. Breakfast was also a good experience with helpfull staff and a fantastic selection. Even a pancake maker this time, thats new :-)
The Bar area is also large, very clean and with a friendly helpfull Bar Man.
There are also Pool and Gym facilities which I didnt use this time but are also very nice.
In Summary, an excellent hotel with fantastic staff. I would definately recommend this hotel
April 13, 2013
Rated 4.0 out of 5.0 by m62business m62 view
Good location; just a pity that the internet is not free
March 29, 2013
Rated 4.0 out of 5.0 by m62business Good view of the M62
You can see it but not hear it.
Rooms are as you would expect.
The food is ok, go for the meal deal.
If you want or expect free wifi - go somewhere else.
March 21, 2013
Rated 5.0 out of 5.0 by Damian40 Comfortable bed and really friendly staff
I really enjoyed my stay, The hotel very clean and tidy
March 8, 2013
Rated 4.0 out of 5.0 by m62business Good location
Just off the M62.
Good facilities and good service.
Meal deal voucher is good value
March 7, 2013
Rated 4.0 out of 5.0 by Jonaeroblue23 Location and comfort very good
This hotel is the best in Yorkshire.
Yes it isnt boutique, Yes it isnt super luxury however.,
I think this hotel is good because:
Location is great - no hassle finding it and if you are up and off on business or leisure you can be back on the motorway in seconds..
Food - good value for money and arrives at the room promptly
Comfort - yes clean and tidy room
Internet - bit expensive - considering you can pop to the local Costa Coffee and get free access for the price of a £ 1.99 coffee. Perhaps the lobby or lounge should be free - especially if you are a IHG member.
Come back - Yes I will come back next time I am on business in Yorkshire which will be most months this year and will recommend Brighouse Holiday Inn to clients and colleagues.
March 5, 2013
Rated 5.0 out of 5.0 by MK99 Clean & quiet, with excellent service
First time we had used this hotel. It was only for an overnight stay as we were meeting friends, but will definately be using again.
Check in staff were excellent, polite, friendly and gave us all the information about dinner and breakfast while completing our check in.
Room was light and airy and the bed was really comfortable.
A highly recommended hotel.
February 22, 2013
Rated 5.0 out of 5.0 by mab66 Excellent Hotel
The hotel is superbly situated not far from the motorway. One of the best Holiday Inn's I have stayed in. The staff are very helpful and friendly. The pool facilities are excellent. I would definitely stay here again.
February 17, 2013
Rated 1.0 out of 5.0 by likesunshine Aviod this hotel at all costs
We had a terrible stay at this hotel, and would never wish to return here. My wife is due to give birth in a month's time and we have a 2 year old, so I specifically requested a quiet room. Instead, despite the hotel being only half full, we were put in a corridor with a large group of young men from the RAF/rugby league on a boozy night out. As a result, we were kept awake until 5 in the morning, and although we complained to reception on numerous occassions, they refused to help us.
The room itself was a dirty, tired excuse which was in need of a good clean (there was rubbish everywhere, including an empty vodka bottle, and it had not been vac'd) and a substantial make over.
The car park was covered in litter and none of the staff seemed to care at all when I mentioned this to them.
When I complained again the following morning, I did not even get an apology. The breakfast was equally bad, despite the £11 per person charge.
The only redeeming feature was the pool, but apart from this, I cannot think of any reason to stay here again, unless I was absolutely desperate.
This hotel does not deserve to be part of the Holiday Inn brand.
February 9, 2013
Rated 5.0 out of 5.0 by guinn123 Warm welcoming hotel
Often visit this hotel for a short break as lots to see and do in area
for families. Staff always friendly and welcoming Comfortable beds and superb space in family rooms make this a pleasant stay. Enjoy swimming pool. Restaurant is great for breakfast /evening meals and staff are very attentive. Highly recommend.
January 25, 2013
Rated 4.0 out of 5.0 by RobinS Friendly welcoming staff and a comfortable room
Friendly efficient staff help make this hotel a pleasure to stay at each time. Relaxed atmosphere in the bar/restaurant and good food keep me coming back
January 21, 2013
Rated 4.0 out of 5.0 by soniaglover breakfast
took a while to be acknowledged on arrival even though no other cust present, staff talking amongst selves. thought bft included but advised not, booked this for bfast
January 20, 2013
Rated 4.0 out of 5.0 by Barrieb Good 1 night stay overall
Room was good and clean, room service and food was good and breakfast was good.
Didn't realise that the car park is a few flights of steps away from the hotel entrance which carrying luggage up could become a pain. However the hotel is on a hill so there is nothing that can be done about that.
Reception and entrance was nice and I used the gym facilities too, which were functional. However it would be useful to have spare cups available near the sink.
The shower and towels were great too.
January 19, 2013
Rated 4.0 out of 5.0 by theowler Pleasant stay
Having stayed at this hotel 4/5 times over the last couple of years, due to visiting family in the North, I can honestly say that I would not want to stay anywhere else. Friendly and welcoming staff, plus a warm and comfortable room make for a good deal, especially after an afternoon walking on the moors. All in all, an excellent hotel for which the staff and the owners should be proud of
January 5, 2013
Rated 4.0 out of 5.0 by SteveG9 Modern Well Kept Hotel in Lovely Location
We went on an organised coach trip. I had already read the reviews on Trip Advisor and was impressed that the Manager Louise had replied fully to any criticisms so I sought her out and told her I was impressed by the professionalism.
Overall the hotel was great, There is a good Gym and Pool and the rooms were large, comfortable and well kept. The lounge and bar were immaculate with lovely views and a relaxing atmosphere.
The staff were all without exception very friendly and helpful accommodating our request to eat a bit later than the time allocated to the trip.
Despite two night we were there having large Xmas parties they did not interfere with us at all. Bedrooms are well away from the function rooms.
The only criticism (and I understand that with large coach parties you have a limited budget to work with) is that the evening "carvery" was very average. Very standard fare that was not freshly presented and which franky we ended up eating for the sake of it. The wine is also quite expensive.
Nevertheless for the price paid a very enjoyable stay.
December 10, 2012
Rated 5.0 out of 5.0 by COPEY FANTASTIC STAY
We had a fantastic time at this hotel, as soon as we got to the reception the staff were so helpfull.
We used the pool, spa steam room ,gym, and sauna.
The breakfast was to die for, loads to pick from and the team could not do enough for us.Made our weekend, defo go back soon.
November 29, 2012
Rated 5.0 out of 5.0 by Monkey1 Consistently friendly service
A very welcoming hotel, located closely to the M62, but within its own quiet grounds. My family have stayed here on numerous occasions and every time have been made to feel welcome and nothing is too much trouble.
The rooms are always clean and comfortable, the service is of a high standard.
Since moving away from the area, the hotel has felt like a second home,
I would recommend this hotel to all friends and family.
November 23, 2012
Rated 5.0 out of 5.0 by Chops Ideal location for a half term break
Enjoyable stay in an excellent facility. My six year old son & I stayed here as a base for days out at such places as Eureka and Xscape after doing similar in Windsor/Maidenhead in the summer. The main reason being that the pool is an excellent diversion for an energetic child.
I found the food to be of good quality and the free child meal was a welcome bonus.
We would recommend this hotel to anyone, particularly families undertaking the same type of break as us.
November 19, 2012
Rated 5.0 out of 5.0 by Shirley23 Fabulous, love staying here
Great staff, warm welcome especially by the reception team, led by Tony. I stay in a lot of hotels and this is by far my favourite. Great staff, good location and excellent swimming pool.
November 17, 2012
Rated 4.0 out of 5.0 by Ricoh4 Quiet and peaceful stay
Good travel directions to this quiet hotel just off the M62. Has the bonus of leisure facilities which includes a small gym and pleasant pool, sauna & steam room.
Rooms are large and although some distance from reception are on the first floor. Ours had access to a balcony which gave onto a reasonable view.
Was not informed if their was a lift; so may assume their is one or disabled guests who can not manage stairs are accommodated on the ground floor.
Hotel seems to be a popular conference venue and has a membership to the the leisure facilities. Changing rooms not too big if you hit the rush.
Staff were slow to clear breakfast things and provide refills for coffee; the hot buffet was let down by the "chef" not greeting the guest and asking if wanting different types of eggs etc.
Had computers in the lobby but no-one explained their use or guest access. Again the approach from the car park wouldn't suit every guest as a few steps or approach by road - no clear safe walkway for pedestrians.
November 9, 2012
Rated 5.0 out of 5.0 by presbus Excellent Well recommended
could not fault this hotel in any way. Staff friendly and hotel very clean.
November 6, 2012
Rated 1.0 out of 5.0 by HI100NT Not impressed
High speeds available.
Smelly Bathroom Good Bed
Comfortable bedroom and bed, however this was let down by a smelly bathroom shower screen and grout missing between tiles some black mould.
Disapointed by Food
£14+ for tiny steak pie with mush filling. Where is the beef?
Strawberrys and cream, six berrys? cut into small pieces.
Service charge automatically added to bill (there is a warning printed somewhere) pet hate.
Having complained on Thursday am it took until Friday late afternoon to get a call back. Offered another chance to try the food on next visit if I go back.
As I am a business customer and not paying the bill this is not recompence for the dirty bathroom and poor food. Minimum expected at this price point is cleanliness and a reasonable meal.
October 16, 2012