Rated 3.2 out of 5 by 114
Rated 2.0 out of 5.0 by JoBr Reception poor
As a Gold priority club members we were not impressed by our reception at check-in. No welcome smile, no offer to book us in for dinner. We had requested extra pillows (medical) when booking but it took 7 hours and several requests for these to be supplied.
As regular users of Holiday Inn this was the worst experience we have had, and informed the duty manager that we were not impressed.
May 9, 2013
Rated 2.0 out of 5.0 by EVI1133 Needs a refresh not typical Holiday Inn Standard
Bed really uncomfortable and small, pillows were like bits of ryvita. Rooms need complete refresh, quite old looking and not the usual holiday inn standards. Quality not the same, would not stay here again.
April 27, 2013
Rated 4.0 out of 5.0 by Bronx Shropshire couple
Warm friendly welcome. Room very clean and bed comfortable.
Plenty of choice at breakfast.
All staff very pleasant and friendly.
April 24, 2013
Rated 4.0 out of 5.0 by kevkopknollman great hotel everything i needed
nice friendly hotel to stay, in perfect setting just on the seafront
everything you need to feel at home but just slightly over priced
April 20, 2013
Rated 3.0 out of 5.0 by Arusha Too expensive
The room was a standard room with a good mattress and pillows, quiet and a good shower. Coffee and tea available. TV very old with very poor reception.
I was attending a seminar and the food provided for the seminar was very good.
I had dinner on Friday night at the restaurant and is was tasteless and very expensive.
I paid for 2 nights. Was there only for one night and had to pay for two. no breakfast included.
The staff not very friendly. On the defensive all the time.
The view of the burnt pier and some dreadful high crane not very relaxing.
I would not return.
April 18, 2013
Rated 5.0 out of 5.0 by TheMonaghans A cold Easter in Brighton
We booked the Holiday Inn Brighton for a Family get-together over Easter. We had 3 family rooms. The rooms were large, spacious and very clean. Although it was freezing outside, the Hotel was lovely & warm. All the staff we met were efficient and courteous. We particularly liked the night duty manager, a young man who was funny and helpful. We also really liked the fact the night staff made fresh cupcakes for us to take up to our rooms after a night out! They were yummy! It was most disappointing to find out they were only available at weekends, along with the delicious hot food/snacks like bacon barms/sausage barms/chips.
We also liked the lounge area where we could all gather before & after we went out.
Thanks for a great time.
April 7, 2013
Rated 5.0 out of 5.0 by John1943 Excellent Executive Sea View Balcony Room
Having stayed in this Holiday Inn hotel several times in the last few years, I have no hesitation in recommending the Sea front executive rooms. Its great to wake up to the sunshine on the balcony with the sea open view in front. Early morning coffee on the balcony starts the day off properly.
No hesitation in recommending , whether just a weekend break or a special event.
April 4, 2013
Rated 5.0 out of 5.0 by Lesley39 Central Location, clean and comfortable!
Lovely nights stay in clean and comfortable room. Close walk into Brighton town and a £9.00 cab ride down to the Marina. Look forward to going back on a proper summers day!
March 30, 2013
Rated 1.0 out of 5.0 by Jti23 Poor standard of rooms
Very surprised by the poor standard of the rooms, compared to other holiday inns.
March 27, 2013
Rated 5.0 out of 5.0 by PriorityClubPro A Great Stay
I sadly only spent the one night here. I was given an upgrade as a platinum member and the room was at the front of the building with great views of the beach and sea. The room itself was huge with a good sized bathroom.
The hotel is only a few mins walk from the town. Parking is on a first come first served basis and fairly expensive. This however is due to the poor amount of parking space in Brighton.
The bar and food were also very good.
March 26, 2013
Rated 4.0 out of 5.0 by Pompey123 Seaside in March - English Weather
Although the weather was bitterly cold, there was a very warm welcome when I arrived at the Holiday Inn Brighton.
The staff were so friendly and helpful, my room was nice and warm - and more importantantly clean.
This experience made up for the typical English Weather.
March 25, 2013
Rated 5.0 out of 5.0 by JGR30 Friendly staff
The reception staff were excellent and so accomodating to our MASSIVE hen party! The room was very clean and comfortable with easy to control heating. It was also lovely and quiet despite being in the centre of Brighton. Staff at breakfast were not quite as helpful - we did not get offered tea or coffee for the whole hour that we were sat in the dining room. Car park was quite expensive.
March 20, 2013
Rated 2.0 out of 5.0 by phil52 The staff try very hard and are extemely helpful but the hotel is in need of a refurbishment
The bar area, bedrooms and meeting rooms need refurbishing. The general appearancce of the hotel is not good and the car park area needs a complete makeover. The meeting rooms have no natural light and are quite depressing. The one real positive is the staff, who were very helpful, attentive and efficient.
March 16, 2013
Rated 2.0 out of 5.0 by WeeScotsman No parking out of date bedrooms
Turned into hotel car park at the back of the hotel. Had to leave the car on the slip road to get a token from reception. Told it was full. Can they not put a sign up! Nearest car park 2 streets away and had to lift my luggage up 3 flights of stairs to get out the car park. Was given an executive room (platinum member). Would hate to see a standard one! Corners knocked off everything, door missing off minibar. Not impressed especially for the price.
March 14, 2013
Rated 1.0 out of 5.0 by Fontanelle most disappointing
I had to wait for my room to be ready for several hours even though I didnt arrive till 13'00.
I was not attending the wedding function in the hotel but I was given a room directly above the room that the wedding was in on the first floor. This meant loud, thumping music until 1am. I find it really amazing that a room directly 'on top' of a celebration evening is given to a non guest of that function. On check out the only comment was ..... I am sorry that you were disappointed...... no compensation, or any other apology was offered, I shall certainly not come back again.
March 10, 2013
Rated 3.0 out of 5.0 by Srich Clean but dated
Overall the hotel, although a bit dated was quite comfortable. It was let down by the service in the restaurant , this was by no means busy but the service was very poor, the side dishes ended up coming halfway through the meal, the delay between courses was slow and I was asked if I wanted coffee before I had even chosen desert - a coffee is served after the meal not in the middle!
February 28, 2013
Rated 4.0 out of 5.0 by Bronx Great staff and sevice
Friendly/helpful staff from the minute we arrived untill the end of our four night stay.
Car parking a great asset especially in Brighton.
February 24, 2013
Rated 2.0 out of 5.0 by Donnaba Fire alam
The hotel was ok . Unfortunately was in a lovely deep sleep and was woken up at 6.45 to the hotel fire alarm goin off no one was to be seen and not a member of staff informed us to evacuate which I think is not great I could av been in a deep sleep nothing happened from this problem.
February 20, 2013
Rated 5.0 out of 5.0 by marictime Great location
Everything you would expect from the Holiday Inn brand...just the perfect location to make the most from your Brighton visit.
February 16, 2013
Rated 4.0 out of 5.0 by MrPicky Room Comfort/Food
The room was very good but spoilt by a very soft, bouncy sprung mattress which gave us both backache from which we are still suffering. The breakfast was disappointing because the items had been in the hot containers for some time and the fried eggs were hard and welded together and the bacon very dry and leathery. I've no doubt it was excellent when it was first cooked, but at 09:00 hrs it really was well past its best.
February 11, 2013
Rated 3.0 out of 5.0 by PaddyRed Faded Product
Great loaction, and worth trying to get a sea view room for the balcony and view.
Very out dated decor and poor quality of product.
Would not bother with any of the food and beverage outlets as there are so many of excellent quality and price so close by.
This hotel needs money spending on it desperately!!!
February 11, 2013
Rated 3.0 out of 5.0 by Becman Potentially lovely stay marred by inconsiderate neighbours
Check in was friendly, welcoming & efficient. Room comfortable & clean - could maybe do with a refresh of the furnishings but otherwise quite satisfactory. The bar service was efficient, friendly & reasonable value. The only real problem that I would flag up is that bedroom doors cannot be closed without making a loud slamming noise. This is a particular problem when you have, as I did , pig ignorant neighbours who arrive back at 2:30 am and then spend the next hour or so shuttling in and out of their room every few minutes & chatting loudly in the corridors. Obviously the behaviour of guests is not directly within the control of the hotel but the effects could be mitigated if room doors did not make such a loud bang on closure. Other hotels can do it - why not this one?
February 10, 2013
Rated 1.0 out of 5.0 by Winsafe Holiday Inn Brand Nightmare
This location should not retain the Holiday Inn brand identity. It does a diservice to the brand. Room had broken fixtures (rusty tissue holders). Windows were missing 1 of 3 double glazing panels. Lighting was very dreary and dingy - not way you could work off this lighting. Internet was useless - over 3 days it could not on any one day sustain a decent connection. Pillows like rocks. Overall - not worthy of the Holiday Inn heritage or name.
February 1, 2013
Rated 2.0 out of 5.0 by cassidy1 bed not good..t.v .not good..
room was classed as king bed ..but was two single beds pushed together..kept falling through middle of beds when trying to cuddle my wife..T.V .was very dated..missing half the picture.. breakfast was excellent..heating took 20 mins to kick in..shower was good..
January 27, 2013
Rated 4.0 out of 5.0 by Renatinho Very nice stay
It was very pleasurable my stay and my deepest thank you to James who was extremely helpful all the time.
January 26, 2013
Rated 3.0 out of 5.0 by MaxPleasure Needs a Refurb
The hotel looks tired, and long overdue for an update, but the staff are wonderful.
January 24, 2013
Rated 5.0 out of 5.0 by kaz45 Fantastic location for exploring the town
Couldnt have picked a better location, hotel very comfortable booked a twinroom only down point was the stain on one of the divan base.
All the staff very accomodating, receptionist on arrival very helpfull and friendly excellent customer service.
Room was very clean, beds very comfortable.
January 19, 2013
Rated 2.0 out of 5.0 by Sofie1 Scruffy and Tatty
No a great hotel in need of a revamp, rooms need to be refurbished.
Unfortunately when we were guests there was a convention at the hotel this meant that it was crowded and we were unable to relax. Long wait to check out and a hassle waiting for list and drinks. We had to use a different car park this added to the cost of our room.
No Breakfast included. i would have been better at Holiday in Express !
January 16, 2013
Rated 4.0 out of 5.0 by crisx Lovely location!
Downstairs the hotel is comfortable and looks good. I think the money ran out when doing the refurbishment as bedrooms need updating e.g nicer furniture, flat screen tv etc. Overall, a pleasant enough place and the staff are wonderful. Food fabulous and I would visit again.
January 12, 2013
Rated 5.0 out of 5.0 by Rosebug Great time seeing in the New Year at The Glitter Ball
The Holiday Inn is not able to boast a pretty exterior but it does offer a great location which rewards with a stunning view from the front step of the hotel of the romantic remains of the West Pier and the handsome art deco building which is the Italian seafood restaurant Al Fresco. We had a large comfortable side sea view room, the room lighting could be better and yes the TV is a bit outdated. BUT staff were without exception friendly, helpful and engaging. We arrived New Year's Eve at around 1pm and were able to access the room immediately. We had booked the 2 day package which included 2 night's accomodation, breakfasts, 2 tickets to the New Year Glitter Ball and dinner the second night. We had a fantastic night at the Glitter Ball. The Room for the ball had been beautifully decorated. Welcomed with a Bucks Fizz, the delicious 4 course meal was spread out over 3 hours, with dancing from 9pm to 2am, coffee and warm sausage rolls at 1am, I couldn't fault it! Unfortunately there was a fire alarm at 5am but the hotel dealt with it quickly and breakfast was served until well after 11am so we didn't miss out on too much sleep. I did like the modern glass chandeliers in the foyer and lounge area and the large exterior lamps on the hotel walls by the front terrace. I also appreciated the free wi fi. The 3 course carvery dinner the next night was also tasty. Check out time is noon and staff are very happy to store luggage if you want to stay longer in Brighton. Seriously thinking about booking again for next year.
January 11, 2013