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Rated 3.9 out of 5 by 143 reviewers.
Rated 2.0 out of 5.0 by small bathroom Price was more than all holiday Inns we stay at with less to offer. Rooms were smaller and bathrooms were tight to enter and exit. Breakfast was expensive for what they offered. All other Holiday Inns offer you breakfast which is included. August 11, 2013
Rated 5.0 out of 5.0 by Bristol was great Very convnient locale to interstate. Enjoyed the live band. The room was very clean. August 9, 2013
Rated 5.0 out of 5.0 by Great place to stay for the NHRA Nationals Wheelchair parking was good. Room was wheelchair accessible. Bathroom was good as well as the bed height. My husband has a spinal cord injury & he had no problems to speak of. All worked well. All staff was very friendly & very helpful. Including the dining area for dinner & breakfast that we attended. We hope to stay in this hotel next year when we come back. We would recommend this hotel to everyone. August 5, 2013
Rated 5.0 out of 5.0 by Perfect spot to end the day Coming from the beaches of Delaware and having Arkansas as a final destination is no fun as the day comes to an end. Having a place like the Holiday Inn in Bristol as a resting spot is so nice. The coffee was as good as Starbucks and that helped get us going early the next day. August 3, 2013
Rated 4.0 out of 5.0 by The bed was comfortable and staff was friendly We enjoyed our brief stay. The only issue was that the room had a slight smell to it. Maybe old smoke or just musty. August 2, 2013
Rated 2.0 out of 5.0 by Gold Ambassador I’m a caregiver for a wounded warrior and 2 elder parents and every month I try to take a day or two for myself to ensure I’m at my best for them. This hotel is only a few minutes away from home so if I need to I can get back if there is an emergency so I thought I would try it this month since I’m a Gold Ambassador with IHG. I was honestly not impressed with the front desk person, not very friendly and it was a super slow night. No benefit for being a gold member, I was not offered a room upgrade and the room I was in wasn’t super clean. The toilet seat was very loose, HBO was very fuzzy and hard to watch, the AC smelled musty and I don't think they vacuum around the window/ac unit. In addition there was no refrig. or microwave in this room either. On the plus side the bed was super soft and comfortable, which was nice. With all that being said I am going to give this hotel one more chance, just to see what they do. I guess all I can say is stay tuned.... July 14, 2013
Rated 5.0 out of 5.0 by A great place to stay Greeted by an impressive young man called 'Mackie' as my wife got him confused with her cousin called Mackie. He handled her professionally and with humor welcomed us as Priority members. A wonderful hotel, clean and confortable with friendly staff. Fitness center was on of the nicest we used on this trip. Food in the lounge was food and server effecient and friendly. July 11, 2013
Rated 5.0 out of 5.0 by great stay this was a very enjoyable stay for our family. I would recommend this site to others. July 8, 2013
Rated 3.0 out of 5.0 by Not Prepared I arrived at the hotel at about 7pm. I guess the system was down. I waited over 30 minutes to get checked in. While being checked in the lady at the desk was very irritated which I understand to a point but everytime another guest walked in she would make comments under her breath. I tried making convertion with her but she wanted nothing to do with it. I went to my room and it seemed clean. When I went to take a shower in the morning I opened the shower curtain to find used soap and an open bottle of shampoo. I'm can only asssume the shower was not cleaned. July 8, 2013
Rated 5.0 out of 5.0 by Excellent staff, friendly and glad to help We were at this location for a STA reunion for those who originate from this area dated back to at least 1700. It is good to know we are from an area where good manners and good service may be a family trait. Would return to this facility. July 4, 2013
Rated 5.0 out of 5.0 by late night travel Stopped at this hotel after driving several hours as part of a long weekend. Staff at the front desk was very friendly, especially since I did not have a reservation. Room was clean, bed was comfortable and was able to relax. Breakfast the next morning was a great value for $2.99 and the wait staff were very friendly. July 2, 2013
Rated 5.0 out of 5.0 by Relaxing, comfortable place to stay in SW Virginia My husband and I stayed at the Holiday Inn property in Bristol, VA while attending a three-day conference and we found our accommodations spacious and comfortable. Our two-room suite was plenty of room for us, and we appreciated having the small fridge for snacks and cold drinks, etc. Breakfast was served by friendly staff and was made to order. The location is great, convenient to the interstate and with shopping nearby. The property is very attractive, and the lobby is inviting. We were well attended to upon arrival, and this made a positive first impression. We would definitely plan to stay there again if the need arises. Thank you! June 29, 2013
Rated 4.0 out of 5.0 by Clean room, great location Nice clean room and hotel is in a great location for any activities within easy driving distance of Tri-Cities. Only complaint is they don't keep up very well with the lobby coffee/tea service in the mornings. Often containers are empty or near empty. June 26, 2013
Rated 4.0 out of 5.0 by Great place Excellent food value, very tasty Friendly staff. Nice locale. June 25, 2013
Rated 1.0 out of 5.0 by Not a good experience We stay at Holiday Inn's all the time and usually have a great experience, so though I hate to write a negative review this was a very disappointing visit. The room we stayed in was very damp and smelled very musty and old. It was pretty bad. We turned on the AC to move the air around a bit and try to get rid of some of the dampness. The air conditioner was extremely loud, though it did eventually cool the room down. We found two live bugs in the room. I did check the beds and didn't see anything, but I was totally paranoid all night about bugs. The bathroom was clean, though the floor of the tub was very dark and dingy. The only reason that I didn't ask for a different room was that it was so late at night and our kids were totally exhausted from a long drive and needed to sleep ASAP. We had just unloaded all of our gear (we had a ton of stuff) and I was too tired to have to deal with moving rooms. I think this is an example of a hotel that really needs to be updated and refreshed. One last thing... I thought the rate was very high for the quality of room that we received and the fact that breakfast is not included like it is at the Holiday Inn Express' (which we usually love). I am not much of a complainer, so it is unusual for me to be writing a negative review. But I do really regret not saying something at the time, because we felt like we really wasted our money. June 25, 2013
Rated 5.0 out of 5.0 by Good Hospitality, Good Atmosphere, Nice Room Thoroughly enjoyed my stay. The ladies in the bar took care of me and the appetizers and drinks were superb. Best Long Island Iced Tea, south of Manhattan. June 24, 2013
Rated 4.0 out of 5.0 by Never book on a race week I needed an overnight stay and cashed in some points. I really needed some sleep following a long ride from Biloxi, MS on my way back to CT. It was 10pm and the parking lot was full. I had to park 200 yards from the entrance. There were people out in front of the hotel having a loud discussion and beer party. I had stumbled into the gathering of motor-heads on the eve of a NHRA race at Bristol Motor Speedway. Look at the race schedule before you book a room here. June 19, 2013
Rated 2.0 out of 5.0 by Good Housekeeping Housekeeping staff were great. The food was overcooked and poorly presented. The young staff were inexperienced and appeared to be rude at times. As a platinum member I expected much better frm a so called Holiday Inn Conference Center. I was very disppointed with my stay at Bristol. June 10, 2013
Rated 4.0 out of 5.0 by Convention I was there for a large convention of about 400 people. The number of staff working breakfast and meals were not sufficient to efficiently serve the meals. There were not enough staff working breakfast to clean and clear tables. I saw people walking out because they couldn't find a clean table. The staff were very hard working and pleasant. They were very accommodating and always rushing around to take care of another request. The food was OK at best. It was not very warm. The portions were very small for what we paid for the meals. Their were not many choices for the buffet breakfast. June 8, 2013
Rated 4.0 out of 5.0 by Good room, comfortable bed and good service. Quiet, convenient and good value. We were there for a Lions State Convention had good meals and clean meeting rooms. June 8, 2013
Rated 4.0 out of 5.0 by Bed was great! Had a very good night's sleep-quiet and very comfortable bed. June 7, 2013
Rated 5.0 out of 5.0 by Great Place for Large Meeting Personally and generally for the entire group enjoyed our four night stay at the Conference Center. Everything we asked for or needed was made available by the most attentive staff. Thanks Holiday Inn Conference and Convention Center for a great weekend and meeting. June 7, 2013
Rated 1.0 out of 5.0 by No complementary coffee in lobby, rude staff This is the worst hotel stay ever. The staff was rude and it took 3 times to get extra coffee packets for my one cup (tiny) coffee machine. They didn't offer breakfast. I have had better stays at cheaper motels. Worst Holiday Inn by far. Not worth the price I paid for the room. June 2, 2013
Rated 3.0 out of 5.0 by Holiday Inn vs. HI Express Holiday Inn Express is a much better value. Usually cheaper too. I didn't get any special rate I requested, the person on the phone didn't know where the HI Expresses were and didn't give me any discounted rate I requested, but I thought he had when I booked the rate on the phone. I will not stay at another Holiday Inn, they seem to be bad values. Also the Restaurant service for Breakfast was extremely slow when there seemed to be only a few people in the restaurant. June 2, 2013
Rated 4.0 out of 5.0 by No breakfast for Priority Club member Free soda at check in was the perk for Priority Club member without prior reservation. Comfortable room. Saggy drapes. Bad pillows. Friendly staff. Did not visit restaurant. Hard to find off Interstate. June 2, 2013
Rated 3.0 out of 5.0 by Room service was prompt and the food was good overall, but the oatmeal was rather salty Overall a pleasant stay and served my needs adequately. April 21, 2013
Rated 5.0 out of 5.0 by Great people and Town Everyone we met from the front desk, housekeeping, the night engineer to the girls in the restaurant were so poltie and helpful. Staying @ your hotel was a highlihght of our trip. April 4, 2013
Rated 5.0 out of 5.0 by WiFi WiFi always slow, stay here a lot and it`s my only complaint. March 26, 2013
Rated 4.0 out of 5.0 by Great service Everyone I came in contact with was very friendly and helpful. March 26, 2013
Rated 3.0 out of 5.0 by bristol race weekend i was told by a woman at the front desk that they do not clean the room as good for stay overs when i complained ARE YOU KIDDING ME the toilet was not cleaned as well as tables & counters the cleaning staff need better training this is not the first time i have stayed here, but could be last March 23, 2013
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