Rated 3.9 out of 5 by 232
Rated 2.0 out of 5.0 by Bob203 Bank Holiday Weekend
No recognition as a long established Priority Club member on arrival. Requested double room choice not provided - we were allocated a twin room. The room was located adjacent to the corridor entry and we were woken up several times during the night by arriving guests - this hotel serves Bristol Airport, so there were several night time arrivals. The beds were very uncomfortable. The trickle vent in the fixed windows was located above a kitchen vent, so we had cooking smells. On the other hand the A/C, although working efficiently, was noisy enough to keep us awake at night. The LAN connection in the room did not work and the electric circuit failed - hotel staff were quick to rectify these problems, and were helpful and courteous at all times. Two tourist coach loads of people were being accommodated with only one person serving at the small bar. After waiting some time for service we gave up and went to a nearby pub. And £3.95 for a litre of water - are you serious? All in all, although well situated, and with helpful staff, there were just too many problems for this to be a pleasant weekend and it was the worst stay at any Holiday Inn that we have ever encountered.
August 29, 2014
Rated 5.0 out of 5.0 by APP73 Excellent Staff
We went there quite by chance, and we are glad that we did .
The staff was very friendly and helpful, special mention must be made of Raj at the Reception. He was genuinely interested in making sure that our stay was pleasant and gave us suggestions accordingly.
We shall be there again for sure..
August 27, 2014
Rated 2.0 out of 5.0 by KMD2412 No better than a Holiday Inn Express!!!
We arrived in the early hours of the morning to a warm welcome but were then awoken at 8.20am by around 8 members of the house-keeping staff having a heated debate right outside of our room. This only stopped when my wife asked the members of staff if they minded taking their conversation elsewhere.
The room was clean but small, and the bathroom was also small with a toilet roll holder in such a position which meant you knocked into it every time you sat on the toilet.
The breakfast was not worth £9.99, as the bacon was dry and luke warm and the rest of the cooked items on offer looked as though they had been there for a while. The wholemeal bread was also dry and stale.
Reception staff at check-out were not really interested in our complaint about the noise from other staff members, and overall we got the impression that we were causing an inconvenience by complaining.
This hotel is no better, in fact worse than all of the Holiday Inn Expresses we have stayed in, and as Gold Elite IGH Reward Club members, that is quite a few.
It is in need of a revamp, not too mention better management and the staff need to realise that it is the customers who pay their wages, and should therefore be more considerate and understanding of their needs.
I would not recommend this hotel for comfort, value for money or it's non-caring staff!!
August 25, 2014