Rated 3.9 out of 5 by 234
Rated 1.0 out of 5.0 by MIB53+ The sleep was good but the rest was very poor
Warmly welcomed as a platinum member by staff on arrival but after that its a bit of a disappointment.
The rooms are very clean, but are tired and in need of refurbishment (stained seats, torn shower curtains, hard towels). The bed was fine and I got a good nights sleep.
What really destroyed this visit for me was I decided to eat in the Spot Café and Bar in the Hotel.
I went down for dinner at 20:00 and it was terrible the started was inedible and it took them 50 minutes to bring my steak which was a cheap cut of meat with hard fat running through and it was cold the accompanying fries were limp and tasteless.
I did notice that other diners were sending food back and complaining and the staff although trying to deal with things were clueless.
I refused to sign for my meal and indicated that I would take it up with the general manager in the morning.
In the morning after meeting the manager she agreed that there would be no charge for my meal, and I highlighted that this was a very poor showing for a Brand which I use regularly throughout Britain.
The Manager indicated that there was to be a full meeting to discuss the Restaurants performance as I was not the only person who had complained.
I would suggest that the look at a less adventurous menu that they can deliver rather that one which is enticing but then disappointing when the meals don't come up to scratch.
Breakfast in the morning was very average, I had to ask the staff if I could have a pot of tea (it was never offered) and there were no cups on the table, the hot food and fruit juice were not being replaced when trays/jugs were emptied.
The hotel is a bit out of the way so if you do not have a car you are stranded and a captive audience for food. Next time I will get a taxi to somewhere nice.
This is not what I have come to expect from the IHG Brand.
September 1, 2014
Rated 3.0 out of 5.0 by jwCheshire Fit for purpose
Would have preferred a quieter room. The extractor fan from the kitchen is very noisy and smelly!
September 1, 2014
Rated 2.0 out of 5.0 by Bob203 Bank Holiday Weekend
No recognition as a long established Priority Club member on arrival. Requested double room choice not provided - we were allocated a twin room. The room was located adjacent to the corridor entry and we were woken up several times during the night by arriving guests - this hotel serves Bristol Airport, so there were several night time arrivals. The beds were very uncomfortable. The trickle vent in the fixed windows was located above a kitchen vent, so we had cooking smells. On the other hand the A/C, although working efficiently, was noisy enough to keep us awake at night. The LAN connection in the room did not work and the electric circuit failed - hotel staff were quick to rectify these problems, and were helpful and courteous at all times. Two tourist coach loads of people were being accommodated with only one person serving at the small bar. After waiting some time for service we gave up and went to a nearby pub. And £3.95 for a litre of water - are you serious? All in all, although well situated, and with helpful staff, there were just too many problems for this to be a pleasant weekend and it was the worst stay at any Holiday Inn that we have ever encountered.
August 29, 2014
Rated 5.0 out of 5.0 by APP73 Excellent Staff
We went there quite by chance, and we are glad that we did .
The staff was very friendly and helpful, special mention must be made of Raj at the Reception. He was genuinely interested in making sure that our stay was pleasant and gave us suggestions accordingly.
We shall be there again for sure..
August 27, 2014
Rated 2.0 out of 5.0 by KMD2412 No better than a Holiday Inn Express!!!
We arrived in the early hours of the morning to a warm welcome but were then awoken at 8.20am by around 8 members of the house-keeping staff having a heated debate right outside of our room. This only stopped when my wife asked the members of staff if they minded taking their conversation elsewhere.
The room was clean but small, and the bathroom was also small with a toilet roll holder in such a position which meant you knocked into it every time you sat on the toilet.
The breakfast was not worth £9.99, as the bacon was dry and luke warm and the rest of the cooked items on offer looked as though they had been there for a while. The wholemeal bread was also dry and stale.
Reception staff at check-out were not really interested in our complaint about the noise from other staff members, and overall we got the impression that we were causing an inconvenience by complaining.
This hotel is no better, in fact worse than all of the Holiday Inn Expresses we have stayed in, and as Gold Elite IGH Reward Club members, that is quite a few.
It is in need of a revamp, not too mention better management and the staff need to realise that it is the customers who pay their wages, and should therefore be more considerate and understanding of their needs.
I would not recommend this hotel for comfort, value for money or it's non-caring staff!!
August 25, 2014
Rated 3.0 out of 5.0 by Stugunbay No IHG recognition and stone cold breakfast
Complete and utter shambles when paying what this hotel charges.
The stone cold breakfast was not realised until I sat down to eat it and then did not have sufficient time or appetite to be honest to try again, not that would have helped matters as staff were not even aware the heaters/hot plates were not working and were trying to remedy when I left.
Girl who checked me in whilst very attractive did not know how to add my IHG points and whilst we all have to learn surely she should have been trained?
August 25, 2014
Rated 2.0 out of 5.0 by DavidOL1 Holiday Inn Bristol Airport
Staff not overly friendly - ill prepared with paperwork (confirmation) on arrival.
Parking charges listed on booking confirmation at gbp£3.00. Actually charged gbp£5.00.
Also included a restaurant service charge on bill for previous evening meal which was not agreed upon and was questioned at check out and removed.
Room requested was to be non smoking. Room had pronounced stench of smoke and smokey odours though marked at non smoking room.
Will consider other options next time in light of average experience not up to usual HI standards.
August 25, 2014
Rated 3.0 out of 5.0 by Paul m could do better
The room was a good size with all usual amenities. Pillows were small & very uncomfortable, hence poor night's sleep.
Why charge people for parking? In a busy city centre hotel i can understand this but, this hotel has nothing around it. It seems to be a bit of a con.
August 21, 2014