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Rated 3.9 out of 5 by 224 reviewers.
Rated 4.0 out of 5.0 Stay Fine as usual. Convenient, rooms clean and modern. Would definitely recommend to stay before an early flight. September 30, 2013
Rated 4.0 out of 5.0 by A great place to return to after a trip Having landed back at Bristol at 11pm it was a relief to know that there was a shuttle on its way to pick me up and then within minutes I was in the comfort of the hotel and ready for a good nights sleep. Having previously dropped the car off a couple of days before the duty manager could not have been more helpful as there was parking for me and he made every effort to ensure it was going to be a smooth and pleasant stop. The charge for the parking, and breakfast were both nominal and hence excellent value. Breakfast the following morning was very well presented and a great choice was on offer meaning that I was fully refreshed and ready for the day ahead. It could not have been a better trip all round and I look forward to the next time I am able to use Holiday Inn Bristol airport for a business trip. September 25, 2013
Rated 4.0 out of 5.0 by Parking problem This a very good hotel at its price level ..... But .... I do not expect to arrive at a hotel after a long journey to see a message to say we are sorry but the carpark is full and we should park in the airport carpark, at cost, and take 4 buses to and from the car. To add to the insult at least a third of the cars in the carpark had tickets on them showing that they were in carpark for duration of the occupants trip away. I double parked and blocked 2 cars in as I was leaving at 4am the next day but will think twice about using this hotel on my next trip. The building works took up 3 spaces at most and was made up for 10 + cars on verges, footpaths etc. September 17, 2013
Rated 5.0 out of 5.0 Great place to stay 4th or 5th time we've stayed with you, and everytime was great. September 14, 2013
Rated 5.0 out of 5.0 by Basic. But well run. Nice location, near airport. Bit tired looking inside, needs a refurb. But staff really nice and helpful. September 4, 2013
Rated 5.0 out of 5.0 by Stay in Bristol Stayed at the Holiday Inn Bristol prior to catching a flight to Portugal. The hotel was ideally situated for catching an early morning flight and we had an enjoyable meal the night before from the bar menu. September 4, 2013
Rated 4.0 out of 5.0 by Excellent facilities; great menu; too small a car park Enjoyed brief stay here; staff attentive and efficient and complimentary glass of wine voucher very welcome. Only downside was the limited parking partly due to minor building works but mostly to prepaid residents who had left their vehicles at the hotel while away. This left no room for people on a brief stay to park in a designated bay: not great after a long journey to reach here. Otherwise, would thoroughly recommend. September 3, 2013
Rated 1.0 out of 5.0 by A calamity I booked two rooms for Saturday 24/08/13. One room was a room for two with a double bed and the second a room for two with two single beds. I received a call late morning on Saturday and was informed by a very polite gentleman that the room with the double bed does not have a bath but instead has a "walk in shower" - I didn't mind so I said that was not a problem. On arrival the receptionists were very polite and helpful and I was informed I had complementary breakfast for which I was to find out later why this had been given. The room with the twin beds was fine and up to the holiday inn standard I have been used to but the room with the walk in shower turned out to be a room for people with disabilities and instead of a double bed they had pushed to single beds together. My wife insisted that we complain but I reminded her of the complimentary breakfast and said we can cope with it for one night. So my wife slept with the baby on one bed and I slept on the other. We managed to set of the panic alarm (meant for people with disabilities) several times as we kept confusing it with the light switch for the bathroom. So we had to keep calling reception to tell them it was a mistake. Whilst using the toilet I was appalled to find there were faeces smeared on the outside of the toilet bowl. I then called to complain about this and someone was sent up to clean the toilet. At this point I didn't think anything else could go wrong. Well, I was wrong. We woke up in the morning to go and have breakfast and everyone in the dining hall was disappointed by the presentation as the mushrooms were burnt, the scrambled eggs were like soggy like oats and utensils seemed to be nowhere to be found. When we went to check out were told we had a bill for the breakfast we ate and it was billed to both rooms. My wife lost it at this point and told the receptionist that we weren't going to pay for it because we had been told its complementary for being put in an unsuitable room. However, my niece and daughter reported that they had no problems with their room and despite a night of horror the ALL the staff were very professional and polite. August 28, 2013
Rated 5.0 out of 5.0 by Perfect The hotel was a perfect stop over night for an early morning flight to Prague. The bedroom was clean and modern with all the facililities you would expect from a branded hotel. The restaurant was ideal to get a quick bite to eat with a good selections on the menu, also the hotel have a outdoor beer garden, which was ideal for the hot weather we had. Overall highly recommended and will definately return August 26, 2013
Rated 5.0 out of 5.0 by Excellent Hotel with Excellent Staff and Service I have stayed in Holidays Inn all over the UK, I love this hotel as they always give a professional, personal service. Really like the refurbishment that is taking place outside and inside gives a great fresh look to this hotel. Food service as usual was friendly, with good tasting meals. Highly recommend, August 14, 2013
Rated 4.0 out of 5.0 by Excellent location near airport, good shuttle service We stayed here to get an early flight at BRS. The shuttle service to the airport is very reliable. Make sure you book in time. We ate in a pub nearby (The Plough) and had a great meal. The staff at reception recommended it kindly, because the restaurant was very full with a tour group. The hotel is a bit expensive but guess as the only hotel near the airport, they know their position. August 8, 2013
Rated 3.0 out of 5.0 by Convenient for the Airport Late decision to use this hotel for a relatively early flight the next day. No fridge in the room and ice bucket was not working on our floor. Room comfortable and good aircon. Dining experience was poor. It took over an hour (1hr & 10 mins) for the main course to arrive and waitress had the nerve to tell my she had already added on the tip of 10%. Overall OK for the room and price was satisfactory but avoid the restaurant. Car parking and pick up were very good. August 7, 2013
Rated 4.0 out of 5.0 by Great room...not so good service in the restaurant Was staying with my 83 year old mother, and 35 year old a range of ages to judge things. Room, checkin, checkout: all excellent. The restaurant was a disappointment. At dinner, there was one waitress who was abrupt, and seemd to be in a terrible hurry all the time. For example, we had placed our dessert order with another waitress, then the hurried one came along a few minutes later, asking what we had ordered ' so she could sort out the cutlery', which in turn was plonked in front of us, sloppily and noisily. She could have found out quite easily by checking with the first waitress - or the first waitress could have done the cutlery - either way it could have been done much better. The breakfast staff were friendly and helpful; but the carpet under the tables was still dirty, with crumbs and food on it - presumably from the night before, as we ate breakfast before 7am. SO: great hotel for comfort: not so good for restaurant service. The bar staff were fine. August 1, 2013
Rated 5.0 out of 5.0 by A Very Good Hotel A very good hotel, conveniently situated and having own shuttle bus from and to the airport. Recommended for all seeking a calm night before or after the flight. July 28, 2013
Rated 4.0 out of 5.0 by They're trying hard to improve, which is important I booked this hotel on points as I needed a quick place to rest my head while on holiday. I read the negative reviews before hand so I wasn't expecting much. As a platinum member I was expecting the usual Executive Room upgrade, but instead I was booked into a Smoking Room! I immediately complained as I'm a non-smoker, but was told it was the only available room. As previous comments have stated there's no way of opening the windows and the AC just recirculates the air so I had a terrible night with the constant smell of stale cigarettes lingering around me. However, I did notice the staff were VERY understanding and helpful and I truly got the impression they're working hard to improve standards. In the restaurant the food was the standard HI quality, but the staff worked hard to meet my every request and service was quick. I overheard a diner complain rudely about their food and the waiter humbly apologised and replaced the meal - after the waiter had left I overheard the diners say the food was much better - why the diners couldn't give the compliment to the waiter, I don't know? Some people just don't have any manners. Finally, when I checked out the hotel refunded my priority points - without me asking. I think that's a lovely gesture and shows they're working very hard to satisfy customer expectations. I'm a corporate customer who spend and incredibly amount of time in hotels, so I know what the standard of HI customer service is and I think the customer service in this particular HI is one of the best I've experienced. I get the impression the hotel is on the right tracks so I'd like to say well done I would recommend this hotel. July 18, 2013
Rated 4.0 out of 5.0 by One night stay The room was comfortable though in spite of the choice of pillows I found it difficult to be comfortable with either - not really bouncy enough. My daughter and I are both rather fresh air fiends and it would be good if there was an option of opening the window instead of having to have the air conditioning on all night. July 15, 2013
Rated 5.0 out of 5.0 by A Stop Off Essential Ideal for Bristol Airport in a hurry and the locality if you want to browse. Very pleasant staff and all keen to assist without embarrassing familiarity - a good team. July 13, 2013
Rated 4.0 out of 5.0 good hotel, good food but wait, pillows !!! excellent clean hotel and restful, countryside ambience and gratis chilled drink on arrival food service a little slow, order your food at order of first drink, you will be probably 3 down by time food arrives but well worth the wait. - got the message? Be careful to check the al a carte menu in the hotel entrance it was not obvious in tha bar area where snacks are pushed. I stayed on a Wednesday night and new staff training inprogress i was happy withe the trainees and impressed by the hands on training staff supervising. my only drawback is the mattress was too soft and given a choice of soft and medium/firm pillows on the twin beds we had neither of us were comfortable, a couple of good medium pillows would be better, the problem was that the pillows supplied were too thin. Car parking a little worrying it seemed that first come first served and could be that if you turn up late there may not be a guaranteed space for the night let alone if you are planning leaving the car for a trip away. On line boookers should be given a numbered and guaranteed space, you are paying for it! Hotel-airport shuttle service exccellent I will be staying here again but i have learned a little after 2 visits in the last 9 months and may have to bring my own pillows unless things change but i would still prefer Holiday Inn Bristol Airport to some of the other establishments in the area!! July 8, 2013
Rated 5.0 out of 5.0 by June 23rd 2013 Reception, bar and shuttle staff, were excellent. My ONLY criticism of this establishment was that the restaurant food was not worthy of the prices charged. We should have just had a bar meal! July 7, 2013
Rated 5.0 out of 5.0 by Friendly welcome and comfortable room Hotel very close to Bristol Airport, no airport noise though. Very friendly welcome even though it was late at night. Room clean, well equipped and comfortable. Only downside was that breakfast wasn't included. I paid for a full cooked breakfast which had a good range but afterwards I wished I'd just chosen the continental breakfast as it was very generous and seemed fresher. July 6, 2013
Rated 5.0 out of 5.0 by A great start to our holiday This hotel provided a perfect start to our holiday.the staff were excellent. The room was better than I have experienced in much costlier hotels. The room was very clean and the bed was very comfortable which was a bit of a worry as I had a very early start and didn't want to get up. The food in the dinning room was very good. June 25, 2013
Rated 3.0 out of 5.0 by Disappointed Diappointed with the breakfast experience. There were not enough staff on duty to keep supplies topped up or show us where everything was. The only female member of staff on duty was very helpful and obviously struggling to cope. June 20, 2013
Rated 1.0 out of 5.0 by Don't make the mistake of eating in the restaurant We were contacted the night before our booking to ask if we would like to have a table reserved in the restaurant. As we felt this would save time searching the area for an eatery we accepted. Big mistake! The first course of Pate came with two miniscule pieces of bread with which to eat quite a slab of pate, so unless you are in the habit of eating pate 'neat' this was ridiculous. For our second course we both chose the chicken fillet which was with rice and seasonal vegetables. The chicken and rice although tasteless and overcooked were at least edible but the vegetables which comprised carrots, broccoli and cauliflower were a disgrace. My knife would not cut through the cauliflower, floret nor stalk and the other veg was as bad. subsequently we left the whole dish of veg. As the waitress cleared the table I asked her to stop while I commented on the veg and almost before I had time to speak she presumed we were leaving it because it was hard. My reply to her was " Hard, if I threw it at your window it would go straight through ". she offered no apology and did not enquire as to there being anything she could do to put it right. Later we went to reception to settle the bill for the meal and on our online booking confirmation we had been told that we would be entitled to a free drink if we ate in the restaurant, The receptionist knew nothing about this, said we should take it up with the restaurant or could we go to the room and get the booking form. By this time we had had enough and just paid. its got to be the worst £49 we have ever spent on a meal, £9 would have been too much. Appalling! Then to add insult to injury when we got to the room, by now 10.30 pm, we found that the hot water merely dribbled from the tap and my husband had to shave in cold water the next morning. Altogether absolutely atrocious... June 9, 2013
Rated 5.0 out of 5.0 by Visit 30th May2013 If we had previous knowledge of this hotel we would have stayed longer. We have seldom met such friendly and helpful staff .The restaurant and bar area are very light and airy, the food is very good and bar prices reasonable. the Bedroom was immaculately turned out. Our only gripe was the pillows which were thin and hard, otherwise 5 stars.. June 9, 2013
Rated 4.0 out of 5.0 by HI 38 Handy for Bristol Airport and the best part is that the shuttle bus runs 24 hours. Quiet location but nothing around the hotel. the nearest village is a mile away. A late breakfast could mean a dried up cooked affair. Friendly staff. June 8, 2013
Rated 4.0 out of 5.0 by An excellent airport stop over. We used the stay, park and lift to and from the airport that this hotel offers. The car park was full when we arrived on 24th May, but the Receptionist immediately moved her car for us. The staff were excellent, especially the gentleman who was behind the bar that night and then there the next morning at breakfast. Jean the breakfast lady could not have been more friendly or helpful. The room was clean and pleasant and the transport to and from the airport prompt and efficient. Well done! June 3, 2013
Rated 5.0 out of 5.0 by Overnight stay that exceeded expectations. We were greeted in the early hours by a charming and considerate Receptionist. She made sure that everything we wanted was explained. I cannot fault the room in any way and the bed was wonderful - it took all the kinks out of an almost five hours. The Breakfast was first class and the service impeccable. Congratulations to your Hotel on my first visit - not my last. Simple Country Boy!!! May 28, 2013
Rated 3.0 out of 5.0 by Waiting and waiting and waiting for shuttle bus! Hotel absolutely fine - no problems whatever. However, when arriving back at the airport after a weekend break, I phoned the hotel and was told the hotel shuttle bus would be with us in 15 minutes. 25 minutes later I phoned the hotel to enquire as to delay. Driver eventually arrived nearly 1 hour late - not impressed !!!!! May 25, 2013
Rated 5.0 out of 5.0 by Business Traveler, early flight Location - Brilliant, 10 mins or less on courtesy bus to Bristol Airport. Parking - very busy, probably due to building works sectioning off some spaces (May 2013) - be creative...up on kerbs etc. Check in - brisk and polite. Room - bigger than expected, spotlessly clean and tidy, a real surprise. Bed - a special mention - sooooo comfy Room service food - mmmm, OK, not exceptional - filled a hole. Overall - very very good. Advice - if you are staying specifically to get to the airport early, when you book, also book your seat on the courtesy bus (runs every 30 mins, 24hrs) - its a little people carrier, so has a capacity of 4/5. My preferred time slot, and the next, was full so had to go 30 minutes earlier than planned, which meant a 0330h wake up call. May 20, 2013
Rated 5.0 out of 5.0 by Wonderful place to stay! This was a wonderful place to stay...I had missed my flight back to France and the man at the Easyjet desk recommended this hotel...the person at the desk (I didn't get her name but it was about 5 pm on Sun. April 28)...was so understanding and kind...the room she gave me was terrific...all great amenities...then, when I checked out the next day, I had bought too many things and couldn't fit them in my suitcase and she gave me a Holiday Inn duffel bag which solved the problem perfectly...also, the woman who served me in the restaurant the next morning for breakfast was terrific...I commented on a bush out side, not knowing what it was but wishing I could find one like it and she asked if I would like a cutting...I was thrilled! It is now with me in France and growing! Very kind of her...Also very helpful was the gentlemen at the Sun nite dinner time...I can't recommend this hotel highly enough...C. Byrne May 6, 2013
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