Rated 4.3 out of 5 by 123
Rated 4.0 out of 5.0 by CA10 Lovely Large Room
Had a good overnights stay lovely room and slept well, room was spotless. we booked the breakfast and evening three course meal tariff, after a lovely meal we then found out that we had to pay an additional approx £50.00 on top of what we had already booked to pay for our total stay, because we had chosen from the al a carte menu rather than the set menu which we were never even shown.
It was obvious that there was a lot of trainee staff in the restaurant who wern't quite sure of hotel procedures although still very polite.
Next morning the lady receptionist who was extremely helpful and friendly dealt with our issue about our extra charges and they were removed as they were no fault of our own.
The car parking fee was also removed as a good will gesture because of all the problems with the restaurant bill.
This has been the second time we have stayed at this hotel and although a few problems we would return.
December 6, 2013
Rated 5.0 out of 5.0 by GJB880 Fantastic welcome.
Front desk staff were exceptional.
Room spotless and had some nice touches (Nespresso coffee maker/flowers etc).
Look forward to staying again.
December 3, 2013
Rated 1.0 out of 5.0 by timotei just too much hassle
when arriving at the hotel at approx. 2300 the guy on reception wouldn't let us in the front door - we were left outside in the cold explaining we had a reservation but he didn't have our names on his list.
eventually he let us in but only when I showed him an email confirmation on my phone
upstairs at reception they confirmed my reservation and allocated me a room
when I got into the room there was water pouring from the ceiling so back down to reception and they re-allocated a smaller room to me as it was the last one in the hotel.
all this made for a very frustrating stay ruining a night out in Bristol
December 3, 2013
Rated 3.0 out of 5.0 by Gwyn8 Good room and facilities
The key system drove us mad. Half the time they didn't work properly. We were part of a large group gathered for a family wedding. We could not access anyone who was on a different level. There didn't seem to be a dedicated first-aider to help with my accident and the first aid box which was produced was woefully inadequate. The accommodation was good and clean
December 2, 2013
Rated 5.0 out of 5.0 by Susie10 Friendly Staff and great service
My daughter is at Bristol University and I use this holiday inn as my base for all my visits. The staff are always welcoming and helpful - nothing is too much trouble. Thank you.
December 2, 2013
Rated 5.0 out of 5.0 Great location
Lovely and clean and very welcoming. Very near to all the marvellous shops and bars
November 29, 2013
Rated 5.0 out of 5.0 by Watsy Best hotel in Bristol
Excellent hotel, good parking, great size rooms, clean, excellent meal
November 21, 2013
Rated 2.0 out of 5.0 by Jaydeees Poor customer service
Stay would have been pleasant except for the reception staff who really could not be bothered to answer or attend to guests, almost as if we were a chore! Upon phoning the hotel en route to ask for directions, we received a rude response in a way that made you feel stupid for calling. This continued throughout the stay, the culprit being a man with a pony tail who was front of house for this hotel. I eventually complained and refused to be served by him!
November 20, 2013