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Rated 4.2 out of 5 by 263 reviewers.
Rated 4.0 out of 5.0 by Modern, new, good location but still can be improved This is a new and modern hotel compared to most Holiday Inn. The location was great. Easy access to Bristol city center shopping and good place to explore the city. 2 of the lift is with glass window looking at the city. So it is great view at night with all the lighting. But there are areas that hotel need to improve. First is the description of the room type. I booked King Standard room and expecting a king-size bed instead of double bed (with 2 single combining together). When I complained to the reception, they are not helpful. He insist that is king size bed despite me describing the bed and insist that was the room I booked and no one change them. In stead of coming up with solution, all he did was insist they are correct and offer no solution. But the next day when I checked-out another receptionist ask how was my stayed and I make similar comment. And she agreed that is not a king size bed and offer me complimentary parking as she couldn't do anything about the room anymore. This is how a staff should respond to complain. Another smaller matter is that when I check-in the room, there were only 2 tissues left in the box. Perhaps the housekeeping forgot to check but it is no big deal as we can always ask for them. Would definitely recommend this hotel despite the small issues. The room that I had was good apart from the double size bed problem. It have a balcony overlooking Bristol city. I think only the room on 7th floor have balcony. November 14, 2014
Rated 5.0 out of 5.0 by great stay We stayed overnight in a special needs room. Staff were simply brilliant. November 13, 2014
Rated 4.0 out of 5.0 by Good hotel for a Xmas shopping weekend Comfortable spacious room. Friendly helpful staff. We had a great weekend. Deluxe room wasn't worth the extra money .. 'rain shower' was more of a heavy drizzle shower. Provided chocolate was a 1 Mars Bar for a couple ... classy NOT! Provided mineral water was not restocked either. Cost of the associated NCP car park is criminal .. there should be a deal with the hotel. £25 for two nights is not acceptable really. November 13, 2014
Rated 4.0 out of 5.0 by Bristol City Break Have stayed here on several occasions and this was certainly the better experience , upgraded to a superior room. quality breakfast if more expensive than around the area November 12, 2014
Rated 5.0 out of 5.0 Fantasic hotel, definitely going back soon! My partner and I stayed on a Friday night as we came to see a band which were playing not too far away (not that we knew this at the time!). We absolutely love this hotel, everything from the check in to check out was superb! The room was a standard double but way exceeded our expectations. It was a great size, very clean, all the usual facilities plus a mini fridge (if you wanted it stocked up), an iron and ironing board, great aircon/heating system, good size TV, all the connections for laptops etc, forgein plug adapters (if needed) and a great shower which we could both get in! Breakfast was amazing, so much to choose from and all you can eat! Everything was fresh and they even had a pancake and omelette station which they cook what you want to order, we will definitely be trying this on our next visit!! Seriously great hotel and we are already planning to go back. November 12, 2014
Rated 4.0 out of 5.0 by Nice hotel but hard beds The hotel overall was great. The rooms were nice and clean. The bathroom was spacious and the rain shower was great. My biggest problem was the beds were so hard it was like sleeping on the floor. I woke up every few hours in pain and had to roll over. I don't know that I will be able to stay at this hotel again just because of the beds. November 10, 2014
Rated 5.0 out of 5.0 by Great Hotel A smart/contempory hotel with great service in the heart of Bristol. The food was fantastic and the gym facilities were very good. November 10, 2014
Rated 3.0 out of 5.0 by 50 pounds charge i been charged 50 pounds deposit and i didnt get back.im very angry about this. never recomend to my friends.NEVER November 7, 2014
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