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Rated 4.3 out of 5 by 296 reviewers.
Rated 4.0 out of 5.0 Some different experience We stayed in the Hotel for two days. Our experience with staff and service were different. The Staffs were really friendly und helpful. But when we checked out we remember that the restaurant staffs booked a tip of 30 pounds without our agreement. The reception staff corrected the bill but did not find any word of excuse. So we hadn't the best feeling when we left the hotel. August 14, 2014
Rated 4.0 out of 5.0 by Balloons to Buffoons We stayed for two nights and booked Holiday Inn as we use them wherever possible, the hotel was in a great location for what we wanted and was easy to find, we were there to explore Bristol and to see the Balloon Festival. The staff were welcoming and we have absolutely no complaints about the rooms, check in, cleanliness, location etc. It was not until we went down for breakfast that we came across some serious problems. The hotel was busy, it seems everyone was aware of this apart from the kitchen/restaurant staff, we were shown to our table and promised someone would deal with us in a moment, it didn’t happen, eventually we attracted someone’s attention and tea/coffee arrived, we then approached the self-service breakfast bar, no milk, orange juice, hash browns, beans, bacon sausage - staff were frantically running around trying to stock up, when we did get breakfast it was fine but service was poor. On the Sunday we went down again, it was no better and to be quite honest my wife and I spent time watching some of the total confusion which ensued, the total lack of organisation and delegation was something else, for example watching 2 to 3 people clear and then re set a table for 4 took about 10 minutes, the head waiter/restaurant manager then sat 2 people at an adjoining table which was not set and then removed items for the table which had just been set to ensure the 2 people who had just sat had crockery which then meant the table of 4 was now missing items, it was like some sort of comedy sketch from years gone by. Staff working at a central point spent time putting cutlery and serviettes into a mug which they then took to the table, took them out again to set the table, surely if you knew the hotel was busy some of these could have been prepared in advance? People were sat at tables which were not fully laid they then had to take items of cutlery from other tables. Staff did not seem to focus on seeing a task through from start to finish, the only thing I would say which needs some serious work on and training is the organisation of service within the restaurant at breakfast. The concept, theory and practice of customer service went out of the window once you entered the restaurant for breakfast and finally having one toaster needs to be seriously looked at. August 14, 2014
Rated 3.0 out of 5.0 by Surely a one off dose of bad luck? We have been to this hotel twice before and it has been fine. This time while the rooms we had were fine and everything around the hotel was well looked after the restaurant was very poor. We were first in the bar area and ordered food at about 615 including some bar snacks which we assumed would arrive quickly. Without going into minute detail most of the food including the bar snacks took the best part of an hour to arrive and when they did there were very significant issues with the main courses. After it was apparent everything had gone pear shaped a manager quickly appeared apologised and gave us the meal for free. Credit to him for acting quickly. Breakfast service was we felt poor and a bit surly and the buffet was rather sparse. Perhaps we were affected by the previous night's experience. Overall not a great experience but somewhat bizarrely on the basis it can't possibly be this bad again we will probably return ! August 14, 2014
Rated 4.0 out of 5.0 by Overnight Business Stay This was an excellent hotel for an overnight business stay. The staff were attentive and knowledgeable and really made the effort to make the visit pleasurable. I have no hesitation in recommending this hotel for business use in the North Bristol area. August 13, 2014
Rated 5.0 out of 5.0 by Great Experience Great experience, well looked after, very comfortable rooms August 12, 2014
Rated 5.0 out of 5.0 by Good hotel not too far from bristol city centre A good hotel, friendly and helpful staff. A very strange layout which can be confusing at first but this does not detract from the quality of facilities and services on offer August 11, 2014
Rated 4.0 out of 5.0 by great for children therefore relaxing for adults We were greeted wonderfully by staff at Bristol Filton and that set the scene for most of our stay - the food was lovely, staff attentive so all in all it was a great experience for our overnight stay. The lovely pool was open late so we got to enjoy that before bedtime and in the morning after breakfast and the kids loved it! Having a lovely contained play area for kids was great too as we could enjoy our meals and a drink after they had finished while they had fun. The little pirate play packs for the children were also a lovely touch! The room itself was a little bit tired and cramped for a family but they had accommodated us in a double room and sofa bed so we were grateful as the hotel was full, but it was very clean and comfortable so that didn't matter one bit - the free items such as shampoo, bubble bath and mars bar were very welcome items. We left some items behind in the fridge and they were returned to us the next day by post with no trouble or issue - we had a lovely time, thanks Bristol Filton Staff, especially Sebastian!!! August 9, 2014
Rated 5.0 out of 5.0 by Weekend trip We came for a conference and was very pleased with the overall experience. August 9, 2014
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