Rated 5.0 out of 5.0 by RICH7533 GREAT SERVICE
POOL EXCELLENT, ALL STAFF VERY HELPFUL AND COURTEOUS
May 5, 2013
Rated 4.0 out of 5.0 by Mixed 2 night stay
I know this hotel well after numerous visits, it has lost some of its service and standards, cutlery in main restaurant dirty, glasses not correctly polished and service not as attentive with a reduced menu. I still like this hotel but customers appear to be taken for granted. Asian restaurant had better service with cheerful staff.
Room was comfortable but when raining the metal window sill beats like a drum.
May 1, 2013
Rated 4.0 out of 5.0 by himself1 Reception could have been better
We used Priority rewards points for our two night stay (no breakfast) due to visiting our son who lives in Bristol. Superior room excellent, no complaints whatsoever (much more than a standard room, which we used 2 weeks earlier). On reception, at 1400 hours, we were met with a rather 'frosty' female (Alexanda?) who I asked what we should do with the parking barrier ticket (never having one before). I was told 'you have folded it, it will not now possibly work', she was in other conversation with her 'not conversation friendly' (as the only one on the desk at the time). As regular users of the Holiday Inn at Filton she appeared to be offended that we had turned up and was very off hand - we have never had such a reception in the past and have stayed there possibly 10 or more times, even from those whose language was not English as a first language. As said we cannot fault the room nor the leisure facilities.
May 1, 2013
Rated 4.0 out of 5.0 by janem49 Quiet, clean and comfortable!
Given the hotel's location next to busy roads, I was delighted to find that I had a really quiet room overlooking the gardens and fountain. The room was very clean and comfortable and I was able to relax after the very busy event I was attending each day. I would recommend this hotel. The only slight negative is that internet access isn't free - I had accidentally left my purse on the roof of my car at the petrol station (!) so didn't have any credit cards to enable room charges. Other than that - I will stay again for next year's event.
April 30, 2013
Rated 5.0 out of 5.0 by Joey5 Comfortable spacious room and great value
Excellent surroundings clean and very spacious. Breakfast was super it set the family up for the day ahead.
April 27, 2013
Rated 4.0 out of 5.0 by JohnWardRevivalist Good For A weekend Break
A relaxing weekend break. The staff were very pleasant and accommodating. The rooms location above the lake was excellent. The menu, though a little limited was adequate for a weekend break. The location, within easy reach of the M4/M5/M32 is ideal for visitors wishing to go into Bristol and all points N-S -E -West.
The Health Club facilities were very good.
April 20, 2013
Rated 4.0 out of 5.0 by Poortuneplayer The Holiday Inn Brand
Our second Holiday Inn experience and we had a god time in Bristol but this chain have the hardest beds I have ever encountered. Such that we both got up with back ache in the morning and as we were checking out the guest in front said the same thing to the receptionist. Premier Inns have much bigger and more comfortable beds.
Resturant service good but why was the table on the first night sitting in a pool of food debris from Breakfast and not neccsarily from that mornings breakfast either!!
On arrival we went to the coffee lounge for a quick drink and the service charge was charged to the bill- without reference to us. I did not appreciate this and were not caught again, like this.
Reception staff had little idea about where the bus stops were when my wife sought direction and she ended up walking a long way to get a bus. Local knowledge like this is useful, especially when the hotel is some distance from the centre of Bristol or anywhere of significance
April 19, 2013
Rated 5.0 out of 5.0 by J7gky Our favourite hotel
We have been visiting Filton holiday inn hotel for over 12 years on a annual basis sometimes more. As a family we enjoy the grounds in good weather and the swimming pool at all times. The hotel is spacious aesthically pleasing to the eye internally. The rooms are spacious and comfortable and service always good and cheerful
April 16, 2013
Rated 4.0 out of 5.0 by SE61 Family weekend
We have stayed in this hotel many many times before and overall we always have a good time. on this visit the service was very good the breakfast was very good and staff helpfull as always, on the only negative point as per are last time we stayed the room air/con heating is of a poor standard on entering the room the heat hit you no air in room, you can only open window 6 inches, the hotel sent up a small fan, i mean a small fan and it only worked on 1 speed at least they tried , the a/c & heating fan did not really work, kicked in after 10 min but hardly blew any air out it is something holiday inn must resolve as it was not comfortable in the room.
April 16, 2013
Rated 4.0 out of 5.0 by Rowlie1 Very comfortable bed.
Very comfortable bed, excellent staff service!!!!!
April 14, 2013
Rated 5.0 out of 5.0 by KCampbell5 Fantastic staff
We would like to thank Luke for serving our coffee promptly and fetching a highchair for us. He was very helpful. Jess at the reception remembered our names and made us feel very welcome. The rooms were clean and had everything we needed. It was great with the children. The pool was good fun too. We'll be back soon.
April 14, 2013
Rated 5.0 out of 5.0 by AnotherRegularVisitor Good as always
Always friendly and comfortable, its a pleasyre to stay here
April 14, 2013
Rated 5.0 out of 5.0 by Nedd Top Notch!
a very nicely appointed, comfortable, friendly hotel, I will use again!
April 9, 2013
Rated 3.0 out of 5.0 by redbad Personal
Small room,duvet was undersized for the bed,we had to ask for an extra one,delivery of which needed two calls to get action.
It was a weekend and busy with students attending competitions in the area.
The cost of Internet access was extremely high and we didn't take it
April 6, 2013
Rated 4.0 out of 5.0 by Bodger2013Badger Mixed feelings
Excellent friendly staff except for the young girl in the bar who would benefit from a PR course. Room was good - only moan - no shower curtain - hence a very wet bathroom floor. Good value for money. Spent Bank Holiday weekend there - i could nt have read promotional offer properly - it must have read unruly kids go free
April 5, 2013
Rated 3.0 out of 5.0 by ShaunL Shocking Restaurant service
Stayed at the hotel on 2 consecutive nights. The first night the restaurant service was so slow I decided to eat out the second night. Leaving the hotel room on the second night at the same time as the first night I drove to the local shopping mall, bought a new shirt, drove to TGI Fridays, ate two courses and drove back to the hotel arriving in my room 20 minutes after I had done the previous night when I had eaten at the hotel. Shockingly slow service in the hotel restaurant which puts a real downer on the stay. Otherwise the hotel staff are very friendly and approachable, but the evening restaurant staff service is just too slow. To wait 20 minutes to get a menu and a further 10 to order, 45 minutes between starter and main is just not acceptable. I think they need to hire some more cooks to get dinner out before breakfast!
April 2, 2013
Rated 5.0 out of 5.0 One Night Stopover
The hotel is nothing special from the outside BUT once you enter the whole experience is enjoyable. Upgraded to Executive Room due to Platinum status - room good size including complementary chocolate, water and a nice view of the small lake/water fountain.
Had dinner in Sampans Oriental Restaurant - the food was great with good service from a very friendly waitress. Using our Taste Card for 50% off made for a good value meal!
Breakfast offered the usual range of Holiday Inn fayre and, as was included in our room rate, rounded off a very pleasant stay.
We would certainly stay here again when travelling to Cornwall.
April 1, 2013
Rated 5.0 out of 5.0 by Immanuel Holiday Inn Filton Bristol
Comfy room , very pleasent breakfast experience, nice grounds, close easy access to Bristol, Bath and surrounding areas.
A fairly well equiped gym and swimming pool for the use of hotel guests and members alike with friendly knowledgable staff.
a safe and enjoyable stay .
April 1, 2013
Rated 5.0 out of 5.0 by DebDeb2 Great Hotel and Conference facilities
Great hotel, good food and excellent conference facilities. Priority club member made to feel welcome, only bad point is the upgraded rooms are quite a walk from main area but lovely when you get there so worth it.
March 28, 2013
Rated 3.0 out of 5.0 by Jayne12 A little disappointing
The staff were polite and professional as always, but there were several little annoyances. The TV remote didn't work effectively and wouldn't change channel, the room was on the chilly side despite turning the heating up. There was very little on the menu for vegetarians and spending 4 days there on business there was not enough choice. What food there was was not hot, and slightly over cooked. Overall, this was not good value for money.
March 21, 2013
Rated 5.0 out of 5.0 by Fastvet Good experience
Good hotel in a convenient location for Patchway & City Centre.
March 10, 2013
Rated 5.0 out of 5.0 by SB139 Welcoming staff
I like staying here, it's near to where I have to go to work, has leisure facilities and comfortable rooms.
The negatives are the duvets are quite thin and its been cold lately! Also it's really expensive for Internet whereas most hotels it is included in the cost of the room.
Staff are always lovely though so it's a bit easier staying away from home
March 4, 2013
Rated 5.0 out of 5.0 by Peppa Comfortable bed and great service
Have stayed here on numerous occasions.excellent and friendly service.room always clean and comfortable.great swimming pool.very child friendly.
March 1, 2013
Rated 5.0 out of 5.0 by JeffBr Well done Bristol Filton
Thanks for making this a very enjoyable stay. We were greeted by welcoming and friendly staff. The room was excellent. Breakfast was of a really good standard.
There was a hugely significant improvement in customer care since the last time I visited this hotel, several months ago. All of the staff were helpful and friendly, which is one of the most important things for me.
February 24, 2013
Rated 4.0 out of 5.0 by Desboy relaxing weekend
I often choose to stay here as it is only 10 minutes drive to Bristol city centre. The hotel is easy to find and get to and very comfortable.
I only realised there was a leisure centre after i got there as this was highlighted in the booking. So unfortunately i did not take my kit. This feature should be better displayed.
On arrival the booking in was very quick and smoothe. The staff were all very helpful. There was a complementary hot drink and cookies, something you dont get at more expensive hotels!
There is also free secure parking.
I rate this hotel very highly.
February 22, 2013
Rated 3.0 out of 5.0 by Delgirl Staff are amazing shame about the rabbit hutch rooms
Stayed there on business, found all the staff helpful, considerate and friendly. Food was good, only gripe is that my room was very small, hardly room to walk around the bed.
February 13, 2013
Rated 4.0 out of 5.0 by Fastvet Mostly great average Thai restaurant
Hotel accommodation & staff attitudes in general were great. Junction restaurant very nice. Thai restaurant was very average!
February 10, 2013
Rated 5.0 out of 5.0 by OlderGent Excellent Service
All the staff we encountered over two weekends were extremely helpful. All were smiling and did everything they could to make our stay a pleasant one.
January 25, 2013
Rated 4.0 out of 5.0 by shel67 good stay
We were given our rooms next door to each other as requested but we were not told that there was a function going on in the hotel which would cause noise disruption. We had chosen this hotel as it was near to a venue where our daughters were competing in a trampoline competition early the next day. We were alarmed to hear loud music banging from the venue at about 9.30pm and by 11pm our kids were still awake. I decided to go to reception to ask when the music would stop and was told 1 am.... i explained my concerns and the receptionist couldn't have been more helpful. We were straight away moved to other bigger rooms free from the noise and our girls were able to sleep. The hotel staff were very apologetic and i even received a call when i returned home once again apologizing for our inconvenience. I am more than happy with the way it was dealt with and if ever i am in the area again wouldn't hesitate to stay at this hotel .
January 19, 2013
Rated 4.0 out of 5.0 by batch2 Great night
Had a lovely stay at the holiday inn at filton. All the staff was very friendly and helpful.
January 19, 2013