Rated 4.3 out of 5 by 102
Rated 3.0 out of 5.0 by rgsp bad service
We arrived on Sunday evening and the hotel was not busy. We were given a room as far away from the reception as it was possible. We went to the bar and ordered two bar meals two drinks and as extras bread and butter and onion rings, which we paid for. After about 20 minutes a waitress came to see us and explained that the meal which I ordered was not available, a meat pie and would I choose another. I changed my order to an omelette the three egg omelette. About 10 minutes later she returned to ask “what I would like in my three egg omelette”, cheese and mushrooms was my selection. Both our meals came after about another 35 minutes, my three egg omelette was accompanied by 6 chips and a pinch of green salad. It had the appearance and consistency of the sole of a gym shoe and any cheese or mushrooms was so well hidden I was unable to locate them. There was no bread and butter and no onion ring. I brought this to the now waiter, who was previously the barman and he said they were just coming. After we had finished our meagre meal our extras arrived, a dry hard no roll and some burnt rings with raw onion inside. At this point my sense of humour left me and I asked to see the manager, who arrived went to the bar and only came over to us after I called him. He apologised and said he would see what had happened, I also pointed out that the meal that I had finally got ( I use the term loosely) was far less expensive than the one I had paid for, he said he would also sort that out. He disappeared and was not seen again. I repeated this tail to the reception when we left but to date we have not heard from anyone.
December 7, 2013
Rated 4.0 out of 5.0 by Neem Recent Stays at Holiday Inn Bromsgrove
I have stayed in this hotel many times and just recently experienced a few problems with the rooms as follows:
On three occasions the bathroom sink plug has failed resulting in being unable to drain the water from the basin.
The bathroom ceiling fan mostly never cleaned with large accumulations of dust
Convection heater in the bedroom due to failed room heating unit. The heater lead is too short to move this away from the furniture and into the space in the room.
I will continue staying at this hotel as the food is of good quality and on the whole the hotel staff are very courteous and friendly and leisure facilities are excellent and well maintained. A bit more attention to the rooms is required.
December 4, 2013
Rated 4.0 out of 5.0 by foxygeri45 mid week break
comfortable room but seemed quite hot during night and we had not adjusted the room temperature.had to have bathroom window open!
pleasant stay.food lovely as always.
did not get to use pool,our own fault as we ended up dozing instead!
will definitely return!
December 2, 2013
Rated 5.0 out of 5.0 by Picard516 Relaxing stay
Great hotel with great staff. Room upgrade which is alway nice. Food good and staff excellent as always.
December 1, 2013
Rated 4.0 out of 5.0 by OSDWeathers Recent Conference Stay 22-25th November 2013
Rooms well appointed, wireless connection available in common area but have to pay if you want the same access in your room. Typical of the UK but else where wireless connections are free in similar hotels of similar standard. Why bother charging for room use when free in common areas ? Bar service good, prices comparable to UK bar prices. GBP 4.00 per pint, same size measure Hanoi Vietnam en-route home, just 50 cents US...........but that's life ! Bed very comfortable and HI policy on pillow types a great idea. Food service selection good, wait staff good, full English breakfast good. Plenty of parking at no cost which if you stay at a property should be the case. At HI Gatwick there's a charge for guests overnight of GBP 10.00 per vehicle quite an ask when an in-house guest. All in all this is my 2nd stay at Bromsgrove HI each time a minimum of three nights. Value for money is acceptable. Only negative comment was over weekends difficult to get any repair job actioned. Toilet flush took 5-6 depressions to work reported twice and no action taken by reception staff, but all in all to be expected. I trust the next guest in the room I had only needs to flush once !!
November 30, 2013
Rated 3.0 out of 5.0 by Fundamental Fundamental
First time reception was very poor. The place is massive and attractive. One lady at the reception looked tired and unconcerned. She pointed at the direction to my room. With my language, wobbled going the wrong direction almost a hundred yards away. Met one guest who was also fuming trying to find the room. Came back to trace the numbers again, to my room, the receptionist not seemingly disturbed by my wondering away in the wrong direction, pointed another direction.
to cut the long story short, my was good, eventually I settled down well after spending almost twenty minutes to find my room.
November 27, 2013
Rated 4.0 out of 5.0 by Nidum55 Warm ,clean with friendly staff.
Hotel was warm, clean, and staff very friendly and helpful. Close to the motorway but you would not know it with good sound insulation.
Shame the electric kettle in the room sounded like it was built by British aerospace.
I find it strange that Hotels cannot design, room doors that do not slam.However would use this Hotel again.
November 21, 2013
Rated 5.0 out of 5.0 by Shajan6265 SUPERB VALUE FOR MONEY
Already submitted a detailed review on Trip Advisor (Shaun H stayed 15/16 November) which says it all.Cannot praise this hotel enough for the money we paid.Super staff,great facilities,clean and comfortable accommodation...........as I say,read my trip advisor review.The biggest asset this hotel has is it's staff....all local and more to the point all friendly and helpful.KEEP UP THE STANDARDS,we will be back.
November 21, 2013