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Rated 3.9 out of 5 by 304 reviewers.
Rated 3.0 out of 5.0 by Furnishings and linens dated and worn The hotel need updating urgently. The cleanliness leaves much to be desired. The quality of linens and furniture are poor. The noise from other guests can be bothersome. The cleaning crew's cart stake up too much of the space available to walk on the hallways. it is difficult to pass them, with a suitcase, and impossible with a cart. August 6, 2014
Rated 3.0 out of 5.0 by Sam Staff's service are not good!! And give me wrong information. August 5, 2014
Rated 1.0 out of 5.0 by In the Dark Our room had no outside window-it looked into the dark enclosed pool area. This is an old 2 storey motel enclosed . The cost was expensive and the room was small with few amenities. In the bathroom you had to step over the toilet to get in the shower and the sink was small with hardly a countertop. There was no fridge and no free breakfast. Parking was an additional $30 per night. Only the location was good. August 4, 2014
Rated 4.0 out of 5.0 by Awesome Service! We stayed here overnight while in town to see a Sox game and booked last minute. The staff was awesome. Our SUV was too tall for the garage, but the desk clerk arranged alternate parking for us no problem. Getting back after the game, the bartender cheerfully got me a pint of draft at 10:59 with closing at 11. Next morning we slept in, but same thing - a waiter kept the breakfast buffet open for us without complaint despite us getting there with 10 minutes left. The hotel manager even stopped by to ask us about our stay, and cleared dishes for us! The T green line is literally across the street, and the neighborhood is very nice. Room was quiet and comfortable. My only (minor) complaint was the cost for the room, which was a bit high even considering it was a king with a sofa sleeper for the kids, and booked last minute. Still, it was worth the expense given the peace of mind and our great experience. Would definitely stay there again! August 3, 2014
Rated 5.0 out of 5.0 by Great Location, lay out in two floors and convenient parking Great Location, lay out in two floors and convenient parking August 3, 2014
Rated 2.0 out of 5.0 by Dirty and Poorly Equipted Location was good (Near Boston College). Elevator slow and dirty, with staples and junk on the floor. Room had no glasses or amenities. Toilet seat very wobbly (you couldn't raise it properly. Staff gave good advice. Room was "tired". July 31, 2014
Rated 2.0 out of 5.0 by Cargo Ship Room I had room 210. I found out later it is right above the kitchen. On both nights, the room literally shook. I would have switched rooms if it was not 2:30 AM. I found out at check out, that when the turn on the kitchen fan, the room vibrates. The person at the check out desk, acknowledged this after I told him was not a complainer, but this room was really loud and actually shook during the night. July 30, 2014
Rated 1.0 out of 5.0 by Bathroom Very poor shape. would not have self/kids use bath, only shower. Will most likely look elsewhere for next visits as we will be staying in area often July 29, 2014
Rated 5.0 out of 5.0 by Comfortable, convenient I would stay here again. The hotel is a very long rectangle and quite an indoor hike (especially with luggage) between the front desk and the last room. If this is a problem for you, ask for a room near the lobby. You couldn't ask for a staff more pleasant and willing to help. The beautiful hot breakfast is very nice, but not included in the room price. There is a large indoor swimming pool that looks like fun. My room was large and the bed and pillows very comfortable. I do not hesitate to recommend this hotel. July 29, 2014
Rated 5.0 out of 5.0 by Great Staff see comment about Nathan checking us in early when we needed to change clothes and put down our bags. He found us an available room very quickly. Hotel is great location for Boston College...even though it is a bit of a ride on the T...however very convenient and a great value July 28, 2014
Rated 5.0 out of 5.0 by Great location and friendly staff The staff is very friendly and accomodating , anything I asked for was delivered very shortly after. It's pet friendly , which is a huge convienence. And a short walk from the hotel is a dog park and really nice childrens playground. It's just a little on the expensive side. July 25, 2014
Rated 4.0 out of 5.0 by Good value, nice rooms, close to shopping Stayed many times in this hotel over the past years. The price is right except for parking. Like the rooms, general friendly service. Some of the newer front desk employees need more training in courtesy. Felt unwanted by afternoon check in. Morning front desk great and the rest of the employees are very friendly. July 24, 2014
Rated 5.0 out of 5.0 by Great facility, staff We had a great stay. Hotel was nice, had easy access to MBTA July 21, 2014
Rated 4.0 out of 5.0 by A room without a view (to the outdoors)? Cleanliness and good food aside, hotel rooms with the expected window to the outdoors are at a premium here. Only the "executive" rooms have what is known to most of us: a view to the outside. In it's cleverness, the hotel defines a space without natural light as an atrium, and many rooms over two stories face it. It makes for a sad environment for which the architects should be ashamed. July 21, 2014
Rated 2.0 out of 5.0 by Hate to say this but... Despite the friendliness and professionalism of a great hotel staff and obvious cleanliness and nice appearance of the common areas, I was very disappointed in the outdated appearance of the guest room - which was indicative of a much lesser hotel chain. Fresh carpeting and some updated furnishings would go a long way towards bringing this location back up to speed. Again, you couldn't ask for a nicer staff! July 20, 2014
Rated 4.0 out of 5.0 by About the Hotel Great location and terrific staff. Buffet very good and wait staff excellent. Rooms small and not well lit. No fridge in room. Bathroom; toilet very low and flush handle behind and under shelf; handicap bar outside of shower? Hotel a little overpriced but that's Boston. Stayed in less expensive hotels where breakfast was included. July 20, 2014
Rated 5.0 out of 5.0 by Member Services The staff was very efficient and provided great assistance to me regarding getting me to my appointments, and arranging transportation to the airport. July 18, 2014
Rated 5.0 out of 5.0 by Holiday Inn in Brookline was better than expected. The hotel was more comfortable and close to the train stop than what I had thought. Also the photo of the entrance on the internet is deceiving --- it looks much better than they depict. July 16, 2014
Rated 5.0 out of 5.0 by Great service We were very pleased with our stay at your property. The room and beds were comfortable. Our hospital discount would have been nice to have included a continental breakfast of some sort. We appreciated the helpfulness of your staff in transportation and in finding restaurants. July 12, 2014
Rated 4.0 out of 5.0 by great stay for ball game! - go sox! I was a little nervous walking from the hotel to Fenway - DON'T BE! it is a nice 15 minute walk with three kids. Even after the game at 11:00 at night is was still well lit and seemed safe. At the hotel, the bathroom was OK and the room was warm 74 - even with the thermostat set at 68, but other than that - it fit the bill - Sox game, crash with the kids and head home the next day! July 11, 2014
Rated 5.0 out of 5.0 by Great for a Sox Game Weekend Close to Fenway, 10 minutes on the T to the park, nice rooms and courteous staff. Our second stay as a family of 5 with young children. July 10, 2014
Rated 5.0 out of 5.0 by Another great stay My husband and I have stayed at this Holiday Inn a dozen times, at least. It is always clean, and always quiet at night. Our last stay was over the 4th of July. It rained for two days straight. The lobby was NEVER wet. They had a major wedding going on at the same time so the hotel was full and yet everything was done correctly and nothing slipped thru the cracks.. Breakfast was perfect as always. Very attentive wait staff. July 8, 2014
Rated 3.0 out of 5.0 by Recommend with reservations This was my second time staying that this hotel. Both times have been for vacation. The location is great (right across the street from the St Pauls stop of the T), and is walkable to some very good restaurants. Not having a fridge in the room is a drawback, but we actually were able to get one this time. That was wonderful!! Having stayed in both the Tower and the regular part of the hotel, I prefer the Tower, it is a bit quieter, rooms a little nicer, wireless seemed to work better, and the possibly of an exterior window is a bonus (had that the first visit). If you do not have an exterior window, the rooms can be quite dark. My only complaint is that our AC was not working. We were there for 4 nights, we only had working AC for 1. Normally this may not be a big deal, but it was in the middle of a heatwave (about 100 degrees with heat index) and the room did not have an exterior window. Our first room was consistently around 80-85 degrees, too warm and stuffy to sleep comfortably. Once we brought it to the staffs attention they were all over it. When they could not resolve the issue, we were moved to a new room. The working AC was glorious, for the 1 night it lasted. On our last night the AC unit completely died in the new room. Again, once we alerted the staff, they addressed the issue. The AC was reset, but only worked for about 1 hour. We ended up having a fan brought to our room to get us through the night. We really like this location. The staff was lovely to work with. The non-working AC was our only complaint about our whole trip, unfortunately it was a huge pain. July 7, 2014
Rated 2.0 out of 5.0 Poor quality and overpriced Room furniture needed an update. Bathroom not clean. Advertized free WiFi did not reach our room. July 3, 2014
Rated 3.0 out of 5.0 by Comfortable good service Good luck good service, Good condition, good service, very nice, a bit expensive, and ends with very little food and transportation services July 1, 2014
Rated 5.0 out of 5.0 by A comfortable, safe place to relax your night away. A very pleasant stay with my family during my wife's surgery. Was able to check in a bit early which helped me cope with an overly tired seven year old Granddaughter. Rooms were clean and comfortable. The staff was very helpful and the food was excellent. During our down time we were able to enjoy the pool and relax. The neighborhood in which the hotel is located is a wonderful place for a family walk. Places to shop and stop for a coffee. I couldn't of asked for more. June 29, 2014
Rated 5.0 out of 5.0 by Excellent service in an otherwise good hotel Excellent service, better than average Holiday Inn but not excellent. The location is good with many fine restaurants within a mile. June 28, 2014
Rated 3.0 out of 5.0 by They didn't hold our room for late arrival We had made a reservations 3-4 months earlier for a 3-night stay. We were arriving at 1:00 a.m. and we called early in the day to request that they hold our room for late arrival; we were assured that was no problem. We indeed walked into the lobby at 1:00 a.m. The look on the front desk clerk's face said it all; they had booked our room, and had none others available. We were a weary family of 4 with no place to lay our heads. The front desk person called his supervisor and then started calling other hotels (12 or so) and was getting nowhere. Then my husband got on his smart phone and started calling. He found a hotel almost immediately in Boston's Wharf area. Finally by 2:00 a.m. we had a place to stay. Holiday Inn Brookline did pay for our first night at the other hotel, and after several calls to them they next day, they found room for our 2nd and 3rd nights at their Brookline facility. They also threw in free breakfast and parking, and delivered a fruit and cheese tray to our room. So, it was a bumpy start but we were satisfied with the corrections they made. June 28, 2014
Rated 4.0 out of 5.0 by Great location and otherwise adequate for our needs We were in town for a family/friend celebration and this hotel definitely met our needs. It was not the fanciest or nicest hotel we have ever visited, but it worked well for us. My biggest complaint was the bathroom, which was tiny and in somewhat poor shape. The toilet almost completely blocked access to the stall shower, the door did not close easily and the towel rack seemed to be coming out of the wall. We did eat breakfast in the restaurant (which was fine) and used the pool and hot tub. For a family traveling for an event or on a budget, I think this is a very good option. If you want luxury or pampering, go somewhere else and be prepared to spend more money. June 27, 2014
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