Rated 3.8 out of 5 by 213
Rated 3.0 out of 5.0 by M in Durham Recommend with reservations
This was my second time staying that this hotel. Both times have been for vacation. The location is great (right across the street from the St Pauls stop of the T), and is walkable to some very good restaurants.
Not having a fridge in the room is a drawback, but we actually were able to get one this time. That was wonderful!! Having stayed in both the Tower and the regular part of the hotel, I prefer the Tower, it is a bit quieter, rooms a little nicer, wireless seemed to work better, and the possibly of an exterior window is a bonus (had that the first visit). If you do not have an exterior window, the rooms can be quite dark.
My only complaint is that our AC was not working. We were there for 4 nights, we only had working AC for 1. Normally this may not be a big deal, but it was in the middle of a heatwave (about 100 degrees with heat index) and the room did not have an exterior window. Our first room was consistently around 80-85 degrees, too warm and stuffy to sleep comfortably. Once we brought it to the staffs attention they were all over it. When they could not resolve the issue, we were moved to a new room. The working AC was glorious, for the 1 night it lasted. On our last night the AC unit completely died in the new room. Again, once we alerted the staff, they addressed the issue. The AC was reset, but only worked for about 1 hour. We ended up having a fan brought to our room to get us through the night.
We really like this location. The staff was lovely to work with. The non-working AC was our only complaint about our whole trip, unfortunately it was a huge pain.
July 7, 2014
Rated 2.0 out of 5.0 Poor quality and overpriced
Room furniture needed an update. Bathroom not clean. Advertized free WiFi did not reach our room.
July 3, 2014
Rated 3.0 out of 5.0 by eandest Comfortable good service
Good luck good service, Good condition, good service, very nice, a bit expensive, and ends with very little food and transportation services
July 1, 2014