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Rated 3.6 out of 5 by 85 reviewers.
Rated 1.0 out of 5.0 by Not what I expected! Very disappointed in this facility! Does not even come close to meeting Holiday Inn standards, in my opinion. I have had much better results at Holiday Inn Express and Staybridge Suites than at full service Holiday Inns! September 4, 2014
Rated 5.0 out of 5.0 by Awsome Customer Service Ariel and Rebecca were great, they were very professional the moment we walked in, therre were very resourceful, and caring. We choose to stay here for the service and the swimming pool, the cleaning staff are always willing to give a helping hand, this is why we stay! September 4, 2014
Rated 4.0 out of 5.0 My stay It a good hotel I dint have no problems the people was nice and the room clean only thing is could use some extra towels but i dint ask for none August 30, 2014
Rated 1.0 out of 5.0 Brownsville Holiday Inn This is the worst hotel I have every stayed in. The hotel smells, the sheets and towels were stained, the room was dirty, the furnishings were not even garage sale worthy, the window unit A/C didn't work and the room felt sticky all night. I didn't even bother complaining because absolutely nothing about the room or the hotel was ok. If it hadn't been late and I had other options there is no way on earth I would have stayed here. You can bet I will never darken their doorstep again. SIMPLY APPALLING August 29, 2014
Rated 2.0 out of 5.0 by disappointed The room we got had a bad odor and we requested to be moved. They gave us a room on the second floor and they didn't have an elevator! I don't believe we'll be staying at tbis hotel again. August 23, 2014
Rated 5.0 out of 5.0 by Home Away home . good location, service. comfortable room with nice bed. August 20, 2014
Rated 5.0 out of 5.0 by Susho Would recommend this hotel due to friendly and courteous staff. Comfortable and nice stay with family. It was worth for price paid. Was impressed with open lobby and high ceiling in restaurant area. August 18, 2014
Rated 4.0 out of 5.0 by Comfortable and Clean Overall , Good experience at this hotel., Rooms were very clean and organized. One pool was out of service, during our stay but the larger one was open. I did not see an elevator, so if you have lots of luggage, request first floor. Courteous staff. Conveniently located to shopping and good restaurants. Will recommend to others, August 18, 2014
Rated 3.0 out of 5.0 by beds were comfortable Beds and pillows were good. AC not working properly; staff did not clean up room; only did beds; did not take wet towels which made the room smell muggy. Not enough towels in the room. No ice in the machine. August 13, 2014
Rated 1.0 out of 5.0 by Hotel con deficiencias En los días de mi estancia, no pusieron papel higienico, la limpieza del baño fue deficiente, el agua de la alberca no lucia en buenas condiciones. instalaciones antiguas y descuidadas, no va con el precio del cobro, August 8, 2014
Rated 5.0 out of 5.0 by excelente estancia desde que llegue me atendieron muy bien, rapido check in, habitacion amplia y confortable, sin ruidos externos, wifi sin complicaciones clima helado, habitacion limpia siempre y enfrente del sunrise mall.. August 5, 2014
Rated 5.0 out of 5.0 by Comfort and service Had a great experience and will recommend all my family and friends to stay at Holiday Inns. August 1, 2014
Rated 5.0 out of 5.0 by Great service Great service, food, staff. over all excellent stay July 28, 2014
Rated 3.0 out of 5.0 by Room Quality The room that I stayed in was very humid and musty. My wife kept coughing through out the night due to the humidity. We would not stay at this hotel in our future travels. July 18, 2014
Rated 5.0 out of 5.0 by Perfect for Family. Clean rooms and courteous staff. We were travelling with kids and it was very convenient as they had 2 swimming pools of which one was next to the restaurant which serves good food. My family enjoyed their vacation at Holiday Inn Brownsville. I would definitely come back and they here again. July 15, 2014
Rated 4.0 out of 5.0 Friendly Hotel Very good staff and clean room, and very convenient located and Mr PV was very helpful, very nice swimming pool, the hotel bed is very comfortable, and lot of tv channels. July 13, 2014
Rated 5.0 out of 5.0 Great time at Holiday inn We had an excelent stay at this hotel. A clean and quit room, a good air conditioner, good TV channels and an two excelent clean pools. The only bad thing is that it does not include breakfast. It is centrally located and you can go everywhere in a 5 minutes drive. July 11, 2014
Rated 5.0 out of 5.0 by room the room was big enough. the a/c worked really well and kept the room cold. the bathroom was clean with plenty of towels. the staff is very friendly. the pool was very big and family oriented. July 9, 2014
Rated 2.0 out of 5.0 by Conato de incendio Las condiciones del cuarto no fueron muy buenas, ya que las instalaciones lucen viejas, por otra parte la primera noche se activo la alarma de incendios a las 3:30 de la madrugada desalojamos el Hotel y en 10 minutos nos dijeron que regresaramos a nuetra habitacion. al dia siguiente nadie nos dio ninguna explicacion del motivo de esto y porque paso esta falsa alarma estuve una noche mas y ni cuando me retire me dieron ninguna explicacion y la verdad ni mi familia ni yo pudimos dormir tranquilos esa noche y tampoco la noche siguiente ya que nadie nos dio ninguna explicacion de esto. July 7, 2014
Rated 1.0 out of 5.0 by Smelly Smelly rooms like humid or Skunk. Hotel was just runned down July 2, 2014
Rated 1.0 out of 5.0 by Didn't enjoy my stay we did not like our stay at all. when checking in on time we found our room was still not ready. the key wouldn't open our door so we had to walk a long way late at night to fix this problem. the fridge was'nt cooling. no elevators. our breakfast was paid for but we had problems getting it since staff had no idea of our reservation. June 25, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service awesome stay thank you so much everything was great June 7, 2014
Rated 3.0 out of 5.0 by Falta de Mantenimiento Puedo comentar que le falta mentenimeinto a la mayoria de las cosas en ese Hotel. Regularmente me hospedo en esta cadena Hotelera y este Hotel es el mas descuidado que me ha tocado. Los Aires acondicionados hacen mucho ruido Las habitaciones huelen a humedad y a viejo. Las puertas estan pintadas sobre pintura sobre pintira, no da buen aspecto, Algunos accesorios de los baños y los closets estan oxidados. En general se nota que no han invertido lo suficiente para tener este Hotel en buenas condiciones. May 26, 2014
Rated 3.0 out of 5.0 by Fallas en WIFI y una pobre bienvenida Hola; Esta es la tercera vez en un año que me hospedo en este hotel, pero realmente en esta ocacion no senti que me dieran valor como huesped IHG. Al llegar mostre mi ID de IHG y no me dieron la bienvenida, la habitacion que me dieron estaba demasiado lejos, no hubiera habido problema si me hubieran dicho o recomendado que llevara mi carro hasta la puerta mas cercana a mi habitacion y el primer dia no funciono el WIFI ni con el cable de ethernet por fallas en la compañia que presta servicio de internet. April 28, 2014
Rated 4.0 out of 5.0 by Annoyed by automatic credit card charge good morning General experience in hosting is good, only some moisture in the atmosphere and room. The bed is very good and the breakfast too, there is diversity. I use this hotel for its location. I want to share a serious problem that causron me to make the charge for my 3 night stay, since I entered the hotel introduced the credit card where I needed to do the job for hosting and trusted to do so but NOT so! Some time later I realized I made the wrong charge card, which he had used on a previous occasion and it generated me a serious economic problem because I did not realize. Do not understand why you did not heed my request, if I was very clear in presenting the credit card at reception? It is my biggest annoyance therefore would consider Reason for not staying there again. Thanks for your attention March 28, 2014
Rated 2.0 out of 5.0 by Worst stay ever Room was hot and humid. Air conditioner seemed like a mack truck running through the room . Complained about it and they could not do anything to fix the problem or accomodate me to another room. No sleep so I had to go find another hotel location to sleep at. Loss my money over bad service. Never again will I stay at this location. March 21, 2014
Rated 5.0 out of 5.0 Great service Been there for 2 month they treat me like part of the family Everyone knows my mane breakfast are front desk club nice live music would recommend March 17, 2014
Rated 3.0 out of 5.0 by Room was humid Room was super humid and a/c would not cool the room. It was so humid the carpet was moist. Also, gardeners started mowing lawn early which made it hard to sleep in. March 16, 2014
Rated 5.0 out of 5.0 by Brownsville This was a great location and the room was very big. March 14, 2014
Rated 5.0 out of 5.0 by Great staff Very nice hotel. The exterior of the hotel is very pleasing to the eyes. The lobby of the hotel is very inviting. The staff at the hotel went out of their way to make sure I enjoyed myself. I did like that they had two pools. They may want to consider adding a hot tub. The only negative that I can say about the hotel was the hallways leading to the rooms on the first floor. They smelled very musty and sweaty, the interior of a gym locker room. I think if they replaced the carpets in the building, it would correct the problem. I will stay at this facility again when I travel to the Brownsville area. I want to give a shout out to the staff in Sales and Banquet services. Keep up the awesome job! Outstanding customer service! March 7, 2014
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