Rated 3.7 out of 5 by 71
Rated 5.0 out of 5.0 by JMary Perfect for Family.
Clean rooms and courteous staff. We were travelling with kids and it was very convenient as they had 2 swimming pools of which one was next to the restaurant which serves good food. My family enjoyed their vacation at Holiday Inn Brownsville. I would definitely come back and they here again.
July 15, 2014
Rated 4.0 out of 5.0 Friendly Hotel
Very good staff and clean room, and very convenient located and Mr PV was very helpful, very nice swimming pool, the hotel bed is very comfortable, and lot of tv channels.
July 13, 2014
Rated 5.0 out of 5.0 Great time at Holiday inn
We had an excelent stay at this hotel. A clean and quit room, a good air conditioner, good TV channels and an two excelent clean pools. The only bad thing is that it does not include breakfast. It is centrally located and you can go everywhere in a 5 minutes drive.
July 11, 2014
Rated 5.0 out of 5.0 by beckyc53 room
the room was big enough. the a/c worked really well and kept the room cold. the bathroom was clean with plenty of towels. the staff is very friendly. the pool was very big and family oriented.
July 9, 2014
Rated 2.0 out of 5.0 by Santos 24 Conato de incendio
Las condiciones del cuarto no fueron muy buenas, ya que las instalaciones lucen viejas, por otra parte la primera noche se activo la alarma de incendios a las 3:30 de la madrugada desalojamos el Hotel y en 10 minutos nos dijeron que regresaramos a nuetra habitacion. al dia siguiente nadie nos dio ninguna explicacion del motivo de esto y porque paso esta falsa alarma estuve una noche mas y ni cuando me retire me dieron ninguna explicacion y la verdad ni mi familia ni yo pudimos dormir tranquilos esa noche y tampoco la noche siguiente ya que nadie nos dio ninguna explicacion de esto.
July 7, 2014
Rated 1.0 out of 5.0 by Cgonza69 Smelly
Smelly rooms like humid or Skunk. Hotel was just runned down
July 2, 2014
Rated 1.0 out of 5.0 by DMMA Didn't enjoy my stay
we did not like our stay at all. when checking in on time we found our room was still not ready. the key wouldn't open our door so we had to walk a long way late at night to fix this problem. the fridge was'nt cooling.
no elevators. our breakfast was paid for but we had problems getting it since staff had no idea of our reservation.
June 25, 2014
Rated 5.0 out of 5.0 by ksadfnpwnf comfortable bed and great service
awesome stay thank you so much everything was great
June 7, 2014
Rated 3.0 out of 5.0 by Jorge Hugo Falta de Mantenimiento
Puedo comentar que le falta mentenimeinto a la mayoria de las cosas en ese Hotel.
Regularmente me hospedo en esta cadena Hotelera y este Hotel es el mas descuidado que me ha tocado.
Los Aires acondicionados hacen mucho ruido
Las habitaciones huelen a humedad y a viejo. Las puertas estan pintadas sobre pintura sobre pintira, no da buen aspecto, Algunos accesorios de los baños y los closets estan oxidados. En general se nota que no han invertido lo suficiente para tener este Hotel en buenas condiciones.
May 26, 2014
Rated 3.0 out of 5.0 by Angie19762014 Fallas en WIFI y una pobre bienvenida
Esta es la tercera vez en un año que me hospedo en este hotel, pero realmente en esta ocacion no senti que me dieran valor como huesped IHG. Al llegar mostre mi ID de IHG y no me dieron la bienvenida, la habitacion que me dieron estaba demasiado lejos, no hubiera habido problema si me hubieran dicho o recomendado que llevara mi carro hasta la puerta mas cercana a mi habitacion y el primer dia no funciono el WIFI ni con el cable de ethernet por fallas en la compañia que presta servicio de internet.
April 28, 2014
Rated 4.0 out of 5.0 by Lemon_05 Annoyed by automatic credit card charge
General experience in hosting is good, only some moisture in the atmosphere and room. The bed is very good and the breakfast too, there is diversity. I use this hotel for its location.
I want to share a serious problem that causron me to make the charge for my 3 night stay, since I entered the hotel introduced the credit card where I needed to do the job for hosting and trusted to do so but NOT so! Some time later I realized I made the wrong charge card, which he had used on a previous occasion and it generated me a serious economic problem because I did not realize.
Do not understand why you did not heed my request, if I was very clear in presenting the credit card at reception? It is my biggest annoyance therefore would consider Reason for not staying there again.
Thanks for your attention
March 28, 2014
Rated 2.0 out of 5.0 by personal traveler Worst stay ever
Room was hot and humid. Air conditioner seemed like a mack truck running through the room . Complained about it and they could not do anything to fix the problem or accomodate me to another room. No sleep so I had to go find another hotel location to sleep at. Loss my money over bad service. Never again will I stay at this location.
March 21, 2014
Rated 5.0 out of 5.0 Great service
Been there for 2 month they treat me like part of the family
Everyone knows my mane breakfast are front desk club nice live music would recommend
March 17, 2014
Rated 3.0 out of 5.0 by Lila73 Room was humid
Room was super humid and a/c would not cool the room. It was so humid the carpet was moist. Also, gardeners started mowing lawn early which made it hard to sleep in.
March 16, 2014
Rated 5.0 out of 5.0 by Cateon Brownsville
This was a great location and the room was very big.
March 14, 2014
Rated 5.0 out of 5.0 by Firepara1058 Great staff
Very nice hotel. The exterior of the hotel is very pleasing to the eyes. The lobby of the hotel is very inviting. The staff at the hotel went out of their way to make sure I enjoyed myself. I did like that they had two pools. They may want to consider adding a hot tub.
The only negative that I can say about the hotel was the hallways leading to the rooms on the first floor. They smelled very musty and sweaty, the interior of a gym locker room. I think if they replaced the carpets in the building, it would correct the problem.
I will stay at this facility again when I travel to the Brownsville area.
I want to give a shout out to the staff in Sales and Banquet services. Keep up the awesome job! Outstanding customer service!
March 7, 2014
Rated 3.0 out of 5.0 by PJ1970 Overview
The front desk employees were very pleasant and professional. Room was a little small but very clean and sufficient. The only problem I had was the false alarm on the first night. I was awoken with the fire alarm going off at 2:15 in the morning. Startled and frustrated after being outside with many guests for a few minutes only to be told it was a false alarm. It definitely took a while to go back to sleep. I will stay there again next time I am in town.
March 7, 2014
Rated 1.0 out of 5.0 by XW62 LOUD AC/heater unit
We stayed there for two nights on 2/10 and 2/11/2014. It was cold, and the heater unit was our nightmare. It had VERY LOUD noise when it was on, like metal grinding noise. To make the matter worse, on/off was much more frequent than normal. It was turned on again only a few minutes after it was off. Needless to say that we did not get good sleep at all. We understand it's an older hotel, but it should definitely be better maintained.
February 24, 2014
Rated 4.0 out of 5.0 by EGeorgina Mi última estancia
En general el hotel tiene una buena ubicadión, las instalaciones son promedio, pero en la tina de baño, el agua se acumula y y tarda mucho en vaciarse, el mecanismo no funciona bien, ya que si no se percibe, el aguja se quedará acumulada por muchas horas.
February 24, 2014
Rated 2.0 out of 5.0 by cwest Dirty
All of the cups on my table were dirty. They had been washed but still had coffee stains. I asked for a clean cup and while waiting for it, noticed the water glasses were similar. I left my free breakfast (I am platinum with Priority Club) and went somewhere clean to eat.
The room was worn looking but nothing specificly wrong.
I asked if theere was an ice machine on my floor and was told there was one. After trapesing around to find it, i found it did not work. The desk clerk got me ice but should have saved me the time to find the busted machine.
This would be a nice hotel if it was properly maintained.
January 19, 2014
Rated 5.0 out of 5.0 by Xerz39 Very helpful service
The whole staff was very friendly and helpful. They took care of my needs.
January 2, 2014
Rated 1.0 out of 5.0 by DanD Skip at all costs!
This trip was supposed to be a 5 night stay which I cut short to only 1 night after having been in the hotel only about 3.5 hours. The rooms were very worn and not kept up to date, the entire hall smelled horrible, and furniture badly needed to be replaced or repaired. We waited for over 2 hours for a roll away and never got it, which resulted in me having to sleep on the chair all night since my son and wife were on the bed. The swimming pool was very dirty. When we arrived, I was told there was nobody to help us with all our luggage. In the morning the restaurant did not offer a breakfast buffet, and when i took an order to go, i realized my order was was missing its bacon when i got to the room. In 2013, I stayed over 150 nights in hotels in 15 different states but this took the cake for being the worse one i've seen.
December 26, 2013
Rated 2.0 out of 5.0 by oldoneeye34 Has become very run down
Work was having me stay here every five weeks about two years ago and I remember it being much cleaner and taking care of. Also the staff seemed better organized.
My latest stay on December 18th was again for work and the place seemed very run down. The guy at the front desk was not very friendly. Ignored the fact I had a IHG gold card (not even a thanks for being a member). The cashier/waitress was friendly and did a good job but the food was horrible (had the chicken tortilla soup and chicken enchiladas). The food was much better a few years ago.
There is a nice mall and alot of places to eat just across the freeway.
Glad it was work paying for this, if it was my own money I would be very angry.
December 22, 2013
Rated 2.0 out of 5.0 by Spursfangirl Dirty
Check in was quick, there is no elevator to the second floor so if you don't want to climb stairs with luggage in tow, request first floor. Upon entering our room it smelled of mildew. Wallpaper was peeling on the walls. The bathroom had not been cleaned well at all. There was standing urine at the bottom around the outside of the toilet. Hairs were visible in the corner on the bathroom tile floor. Tub didn't drain & after staff was called to fix the clog it still didn't drain good. The price was cheap & included free hot breakfast buffet which was the only thing good about this hotel. Very disappointed in this Holiday Inn & will not stay here while in Brownsville again.
December 11, 2013
Rated 5.0 out of 5.0 by tonyjcm Very good
The hotel is very well located and attendants are very polite.
December 2, 2013
Rated 5.0 out of 5.0 by arjaey Great Stay.
Rooms Are Available Upon Check In, Staff are accommodating and friendly, Food Are Great, Very Near to Shopping Stores, Was Able To Relax And Sleep After A Long Flight.
November 18, 2013
Rated 5.0 out of 5.0 by Zuky clean and comfortable
Staff went out of their way to make my stay convenient and comfortable. Thank you.
October 27, 2013
Rated 5.0 out of 5.0 Clean convenient friendly
Holiday inn is clean, convenient to everything in Brownsville and a quick drive to South Padre Island. Restaurant and Bar a plus while staying at this hotel. Mall is across the highway. the staff are great I wouldn't stay anywhere else in Brownsville not pay the high prices in SPI while this resource is a available!
October 24, 2013
Rated 5.0 out of 5.0 by smnsot Staff
Both checking in and out were very pleasant. Staff was friendly and very efficient.
October 24, 2013
Rated 5.0 out of 5.0 by palmjor great customer service
it was a great place to stay that I will recommend to anyone
October 21, 2013