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Rated 3.7 out of 5 by 79 reviewers.
Rated 2.0 out of 5.0 by Has become very run down Work was having me stay here every five weeks about two years ago and I remember it being much cleaner and taking care of. Also the staff seemed better organized. My latest stay on December 18th was again for work and the place seemed very run down. The guy at the front desk was not very friendly. Ignored the fact I had a IHG gold card (not even a thanks for being a member). The cashier/waitress was friendly and did a good job but the food was horrible (had the chicken tortilla soup and chicken enchiladas). The food was much better a few years ago. There is a nice mall and alot of places to eat just across the freeway. Glad it was work paying for this, if it was my own money I would be very angry. December 22, 2013
Rated 2.0 out of 5.0 by Dirty Check in was quick, there is no elevator to the second floor so if you don't want to climb stairs with luggage in tow, request first floor. Upon entering our room it smelled of mildew. Wallpaper was peeling on the walls. The bathroom had not been cleaned well at all. There was standing urine at the bottom around the outside of the toilet. Hairs were visible in the corner on the bathroom tile floor. Tub didn't drain & after staff was called to fix the clog it still didn't drain good. The price was cheap & included free hot breakfast buffet which was the only thing good about this hotel. Very disappointed in this Holiday Inn & will not stay here while in Brownsville again. December 11, 2013
Rated 5.0 out of 5.0 by Very good The hotel is very well located and attendants are very polite. December 2, 2013
Rated 5.0 out of 5.0 by Great Stay. Rooms Are Available Upon Check In, Staff are accommodating and friendly, Food Are Great, Very Near to Shopping Stores, Was Able To Relax And Sleep After A Long Flight. November 18, 2013
Rated 5.0 out of 5.0 by clean and comfortable Staff went out of their way to make my stay convenient and comfortable. Thank you. October 27, 2013
Rated 5.0 out of 5.0 Clean convenient friendly Holiday inn is clean, convenient to everything in Brownsville and a quick drive to South Padre Island. Restaurant and Bar a plus while staying at this hotel. Mall is across the highway. the staff are great I wouldn't stay anywhere else in Brownsville not pay the high prices in SPI while this resource is a available! October 24, 2013
Rated 5.0 out of 5.0 by Staff Both checking in and out were very pleasant. Staff was friendly and very efficient. October 24, 2013
Rated 5.0 out of 5.0 by great customer service it was a great place to stay that I will recommend to anyone October 21, 2013
Rated 2.0 out of 5.0 by Condition of hot water system For the two nights of my stay, the hot water did not work. I was not told in advance of the problem and was not offered a solution until I suggested a remedy, then it was embraced. October 9, 2013
Rated 5.0 out of 5.0 by nice stay nice place, comfortable room, nice environment, friendly staff September 25, 2013
Rated 5.0 out of 5.0 by Full service hotel The main thing I was looking for was bar and restaurant. Since this is the only full service hotel in Brownsville and I did not have a car. It was perfect for me, good food, decent club and service was excellent. For the price you cannot go wrong. September 10, 2013
Rated 4.0 out of 5.0 by Just a review Overall, my stay was decent. I travel a lot and stay with IHG brands 95% of the time. On this particular stay, I did not partake in on any other section of the hotel except the room. I was dove hunting and just needed a bed for the night. However, upon arrival, I was not greeted and thanked for being a platinum member. Associate was distracted talking to a co-worker. Another issue i did experience, was that I did want some ice for drinks and our birds but the ice machine was out of order. Overall, it was an okay stay, but may consider another option. September 5, 2013
Rated 5.0 out of 5.0 Decent Stay It was a decent stay. quiet place. Not too much chaos. Had all necessities for short term traveler like me. August 30, 2013
Rated 5.0 out of 5.0 by Comfortable all Excellent service. Excellent condition of all the hotel. comfortable bed and pillows. August 29, 2013
Rated 5.0 out of 5.0 Cool place to stay in Brownsville I was traveling on business and the Holiday Inn at Brownsville was an excellent choice. It was conveniently near my work location, the facility was very comfortable and the staff helpful & friendly. Highly recoomended! August 26, 2013
Rated 5.0 out of 5.0 by GOOD TO EXCELLENT GOOD TO EXCELLENT STAY I visited friend and at her house I was offended by all except for 3 persons.. that behavior ruined my visit however Your staff made things turn around for me by being the nicest around. the staff at your restaurant was extremely nice to me and made me to forget the roughness in which I was received by those at this person home. perhaps they could read my facial expression of sadness thank you. carlos August 15, 2013
Rated 5.0 out of 5.0 by Nice Place Evryone was very nice nice pools, and , close to the broder,and the Island, room were very clean. the staff was very good and helpful. we will come back soon. August 13, 2013
Rated 1.0 out of 5.0 by Won't be staying here in the future Checked and received key. Had to lug suitcase upstairs. Not sure if there was an elevator? Got to room and door was ajar and I thought I saw bed sheets on a chair. It was a little creepy and tried calling front desk from a lobby in hall but no one picked. Had to lug suitcase back to lobby and received key for another room. Noticed kids running around and it was fairly late. Maybe 11:00 PM? Later while trying to sleep, heard car horn that sounded like a train. Heard kids outside blasting horn. May have been same kids running around hallway? This hotel is OK for families but not business travelers. August 12, 2013
Rated 5.0 out of 5.0 by Fantastic Greeting The personnel that checked me in was very friendly and explained all the amenities. She gave me a little gift bag for being a Platinum member and discount coupons. Room was clean and the bed was comfortable, will stay again on my next visit. August 12, 2013
Rated 5.0 out of 5.0 by excellent attention and great great service. I`m coming from Saltillo, Mexico and my stay was great and I felt like in home. I enjoyed the gym room, the pool and the restaurant and bar and dance too much. I will stay again in this hotel next september. so i recommended to stay in Holiday Brownsville, Texas , USA. August 9, 2013
Rated 1.0 out of 5.0 by Time for a complete upgrade My first visit of what will be monthly trips to Brownsville and this will not be my hotel for the these trips. Not sure where to start? Room they gave me was actually not cleaned and ready for check in. Staff tried to come into my room during the evening twice. Not sure why ? they were heading down hall not answering my question of what they needed? Wallpaper peeling off walls. Maid service not consistent. Sheets had stains on them.Sheets were only changed once during an 8 day stay and new sheets had stains. Bathroom only looked like it had been cleaned correctly once. carpet had multiple stains that made those areas hard and crispy. Chair in room had stain on foot stool and seat cushion. Wifi was barely useable most nights. Room next door alarm going off for hours and had to ask 3 times to get them to turn it off. Water pouring from ceiling in work out room and informed front desk twice and nobody ever showed up to look into the issue. The hall carpet was filthy and smelled musty Finally the pool had some much leaves and trash floating on the surface only the kids would get in the pool. The one positive was the serving staff in the morning handling breakfast. August 7, 2013
Rated 5.0 out of 5.0 by Excellent place - I look forward to staying here again Room was very pleasant, clean and quiet. The beds were really comfortable and we got a great night's sleep. Location convenient, and many places to eat within a mile via car. Staff pleasant & friendly. I'd gladly stay here again. Definitely a 5 star experience for me. July 31, 2013
Rated 3.0 out of 5.0 by No towels and poor cleanliness Shower curtain had a stain (Probably blood). Coffee maker was not washed after use. July 30, 2013
Rated 5.0 out of 5.0 by Convinient Location & Shuttle Service The hotel is situated near the exit of Expressway. As I m a lil Shopoholic ;) I found myself here at the best location since the mall was just across the street. The hotel provided complimentary guest shuttle service which made my shopping & outing a great experience... July 21, 2013
Rated 5.0 out of 5.0 by Nice Place to Stay While staying at the holiday In Brownsville, it was very very nice stay , staff was nice and helpful, Resturant food was great the Bar was nice and nice music, room swere clean , and the pools are very nice there is two of them , t, they alos have a nice business center , and wirght room , room service, was great , willbe back to stay here, it close to the beach, and mexico. Great palce, nice poelpe. July 10, 2013
Rated 5.0 out of 5.0 by Best hotel in Brownsville Great, friendly staff. Very responsive to our needs. Wonderful dinner in their restaurant and a blast in Club Ruchi with an International band. Room was very clean, comfortable and the a/c was super cold, just the way I like it. Looking forward to returning in August. Thank you Holiday Inn Brownsville July 4, 2013
Rated 5.0 out of 5.0 Good Hotel, great staff The hotel was ok, a normal holiday inn but in my particular case I want to congratulate the front desk personel because on that travel I arrive very late because the airline that brought me to Brownsville lost my laugage, so I request the hotel to pick me up to the airport and when I arrive to the hotel the fron desk guy provide me all the complementary accesories such as deodorant, rasor, toot paste, toot brush, some potato chips, coockies and water. I really enojoy my stay there. Thak you very much HI Brownsville. Best Regards!! July 3, 2013
Rated 4.0 out of 5.0 by Room odor Although, my husband and myself had a very nice stay, the room, however, had a very bad odor. I went to Wal-Mart to buy some Febreze for the smell in the room. It seems the rooms have had some water damage and therefore, the room has a musty, old water, mildew stink to it. Not just my room but my aunt's room as well. My mom's room was the better smelling room out of the three of them. June 29, 2013
Rated 2.0 out of 5.0 by Understaffed When we checked in my room was not reserved. I pulled up the confirmation # on the staff's computer. Staff person seemed overwhelmed. He was the only one at desk. Pillows smelled of days-old sweat. My poor daughter did not know what the smell was until I took a stiff in the morning. I found hair inside the sheets as I was getting into bed. The room was very humid. Papers were moist. The air con was not working properly. My parents were a few rooms down and a group of youngsters were trying to get into their room at 3 am. It seems they had the wrong room. My parents had to call the front desk twice because they would not leave or would not stop keying the door. The breakfast was not expensive and it was delicious. Good service here. June 28, 2013
Rated 5.0 out of 5.0 by Best hotel in Valley had a really good stay with my family, enjoyed there service. Staff were really friendly and the restaurant had excellent food. Will definitely stay here next time. June 26, 2013
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