Rated 3.8 out of 5 by 282
Rated 1.0 out of 5.0 by willoughby16 The Downside of Technological Advancement
I have stayed in this hotel for more than ten years during business trips. The staff have always been very friendly and professional. This time was different. People had been replaced with computers. The one man left to man eight machines at reception was clearly not going to win. Gone were the smiles. I will not bore you by painting a picture of the check-in and check-out, only to say that the man who has greeted me at reception for many years now looked frazzled and overwhelmed. He tried to respond helpfully when I asked why my taxi had not arrived but, surrounded by impatient customers on either side needing to check out and get to work or a flight, the best he could do was say sorry and shrug.
Separately the room was very average for the rate. The mini-bar choice is dull and shrunken compared to previous years, the breakfast and dinner were overpriced and underwhelming. Finally, it took at least five minutes to wait for the lift at 0730 in the morning. So much for the world moving faster than ever before.
October 4, 2015
Rated 4.0 out of 5.0 by Nino66 Grosse komfortable Zimmer
Grosses Zimmer mit einem guten Komfort, ein reichthaltigs Frühstück. Check-in war überraschend (Automaten) wurde aber charmant begleitet. Umso effizienter das Check-out am Morgen. Dafür, dass am Personal gespart wird, dürfte der Preis noch ein bisschen attraktiver gestaltet werden.
October 4, 2015
Rated 4.0 out of 5.0 by dino84 Comfortable Room; Why no shuttle between 9AM-6PM?
The automated kiosks to check-in and check-out take the personal touch out of the equation. Room is of decent size and very comfortable; the design of the desk/work area right behind the bed with a full-on view of the TV is clever.
The lack of an airport shuttle between 9AM and 6PM is a GREAT turn-off. Hotel management should at least consider having a driver on stand-by if there are guests who arrive or need to depart in between those hours. Having this added service could be the deal breaker in deciding whether to stay at this hotel.
October 3, 2015
Rated 5.0 out of 5.0 by OKJackie Great service, nice rooms!
I have not traveled outside the States very often and didn't realize that taxi services in Brussels may not take credit cards. I was exhausted from traveling and dealing with an irate cab driver when I didn't have enough to pay the fare (my fault entirely). The hotel was very accommodating and just charged the fare to my room.
The staff was courteous and helpful. The rooms were spacious and decorated very posh.
September 30, 2015
Rated 3.0 out of 5.0 by beppe_63 personale cordiale
Hotel confortevole, personale cordiale , posizione ottima x scopi commerciali.....un po carente come navette ( poche corse ) e un po lenti nel risolvere problemi che possono verificarsi
September 29, 2015
Rated 2.0 out of 5.0 by gsrai31 Stay at Holiday Inn Brussels Airport
Timing of Airport shuttle is rubbish, the service starts too late in the evening compared to other hotels in the area. Although company shuttle service is good, the driver is great, most helpful person. Could not sleep all night as they put me in a room next to the area where a huge truck delivers and collects towels/bed sheets and stuff. It took hours to load/unload in the middle of night. It was my worse stay ever, could not sleep at all due to the unbearable noise. Breakfast works out to too expensive. The room is far too expensive, not a value for money at all.
September 26, 2015
Rated 2.0 out of 5.0 by JohnM85 Comfortable Bed
I selected this hotel because it is situated close to a planned business meeting venue. I was not impressed with the barrack like appearance of the hotel with its long corridors and restricted window outlook. The Bar and Restaurant areas are not conducive to relaxing after a long day and private conversation with my guests. The car parking bays are too narrow for my Mercedes and the risk of open door contact by neighbouring parked vehicles was of concern.
September 25, 2015
Rated 4.0 out of 5.0 by esprit1996 Zweckdienliches Businesshotel
Zimmernähe zum Aufzug mit gewisser Geräuschkulisse behaftet, ansonsten gute Übernachtung von Effizienz geprägt
September 25, 2015