Rated 3.6 out of 5 by 94
Rated 5.0 out of 5.0 by Sean39 Perfect family short getaway!
Enjoyed a lovely stopover in Brussels with family in 2 interconnecting rooms. Very nice design, good location and friendly welcome.
August 15, 2014
Rated 4.0 out of 5.0 by BLACKPRINCE Good location, shuttle timetable sould be extended
Excellent hotel good service. However the shuttle timetable between Brussels Airport and the hotel should be extented either in the morning either at night, giving more flexibility and value for money spent at this property.
August 13, 2014
Rated 5.0 out of 5.0 by QuixMe great airport hotel
I booked this hotel as I had to catch an early flight. I can only say that my stay made sure that I was really relaxed in the morning. The bed was very good, the room was dark enough to sleep and the shuttle to and from the airport were as good as it could be.
August 13, 2014
Rated 3.0 out of 5.0 by AFar Reception Staff needs training in dealing with customers respectfully
The hotel does not recognize IHG Platinum status. The reception staff have an attitude of I don't care. They are rude and disrespectful.
August 11, 2014
Rated 5.0 out of 5.0 Holiday Inn at Brussels Airport
Usually I stay only one or two nights but this time I was staying six nights.
After an eight hour drive to get there it was kinda nice to be greeted with a smile and before I knew it I was checked in and sitting at the bar having my first beer.
We were, in total, a group of 18 people all of whom had given up their week end to participate in a company inhouse training.
We ate outside on the terrasse and the combination tapa's were off a high quality and the staff serving us were efficient and friendly.
Breakfast in this hotel is good. A choice of continental or full on bacon beans on toast. Fresh fruits and yoguart readily available.
Internet access day one was great but tends to become slow and on/off after the first day. There are PC's on the ground floor that one can use.
Throughout the course of the next five days, everything was just as it should be. Effecient and good.
No problem recommending this hotel to any weary traveller. Despite being right at the Airport, the rooms are quiet and the bed and pillows excellent.
Thank you Holiday Inn.
Until the next time.
August 6, 2014
Rated 3.0 out of 5.0 by IHGGuru Acceptable Airport Hotel but not up to IHG standards
I have stayed here a few times now while on business in the area. My stay this week will probably be the last as i will try to explain...
Front entrance is spacious and quite impressive. The reception staff are variable depending on who you get and what time of day it is. For this particular stay a young lady called joanne was very helpful and a pleasure to deal with. Other staff should learn from this girl.
The rooms are a reasonable size with flat screen TV, work desk, free wifi and the usual bedroom amenities. What is difficult to understand is the difference between a standard room and a superior room. My last stay was in standard, this stay was in superior... the rooms were identical!!!!
The pool and gm are a good size but certainly not health club standards. The gym is equipped with enough equipment to have a decent workout. The pool and sauna area is again a good size but looking a little tired now and in need of a facelift. There were some dubious looking stains in the jacuzzi and old towels lying around in the sauna area. The area to the back of the pool near the windows is tatty, looking out onto an unkempt lawn area.
As i usually have to work into the evening i usually take room service so i can eat and work. The room service staff are ALWAYS unhelpful and in some circumstances quite rude. Despite the IHG website stating 24hr room service it is not. The in room menu which can be found on the TV is limited and also states available from 09:00 to 22:30. I suggest going back to a good old fashioned paper menu in the room as genrally the kitchen will prepare anything on the bar menu. This is in stark contrast to the "digital" menu on the TV. Today I was hungry having eaten very little after a 04:00 start, so i spent 10 mins trying to get through, only to be told the kitchen would not open until 18:00 before having the phone put down on me! If you advertise 24hr room service you need to provide it!!! you also need to retrain your staff AGAIN in how to treat your customers!!!!
As there are limited eating options in the immediate vicinity one must put up with these issues...
I am quite loyal to the IHG chain but as there are hotels in the area which offer a similar or even higher standard for less cost i am unlikely to stay here again for the forseeable future.
August 5, 2014
Rated 4.0 out of 5.0 by Split Atitude of Staff
I have recently stayed for 4 1/2 weeks in the Brussels Airport Hoilday Inn whilst I relocated from the UK to Brussels. Throughout my stay I found the staff extremely helpful and accommodating, in particular the reception staff and specficilly Yannick who when I had a problem with the shuttle runs to & from NATO (the Taxi(s) didn't turn up!) and on one occasion got completely soaked through, take care of my needs and resolved the situation to my satisfaction. I would like to take this opportunity to thank him for making my stay a pleasent one.
August 4, 2014
Rated 2.0 out of 5.0 by Jnm1234 Short bed and very bad service
I am not quite happy about the design of the hotel. The reception is really inside the compound. You have to walk through the parking lot to get to the reception.
Secondly, only 1 person managing the reception which is very inefficient. Customers would end up queuing and waiting to get in, so the check in process is not at all smooth.
The rooms are not sound proof. I could hear the customer talking next door. I am about 175cms, which is not tall enough, and my legs come out of the bed while sleeping. I have never had this problem elsewhere, mind you I travel a lot, I have been to hotels elsewhere but never has such a thing ever occurred.
To request for any service at the reception was a pain as you end up queuing for your chance. I really don't understand how come such a huge hotel has only 1 person managing the reception. Is it normal?
Food at the restaurant was pathetic and over rated.
Only saving grace, I believe, were the amenities that kept me going. A pool, jacuzzi, gym helped me relax after a long day's work.
To be honest, I will not want to come back to this place except for the amenities.
August 2, 2014