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Rated 3.6 out of 5 by 123 reviewers.
Rated 4.0 out of 5.0 by Great rooms and activities at hotel 'Beach' at backyard was nice idea. Good hotel, parking was free. Hard to find, address was not in GPS. Will stay here when flying in/out. 10mins drive from airport car rental. May 19, 2014
Rated 5.0 out of 5.0 by Great Service, close to Airport Once we arrived, the shuttle bus was waiting. The Driver was quite gracious, got to Hotel, checked in, excellent service, Internet was great, computers worked well. Comfortable beds. Shuttle service was on time, large coach bus. Will stay here again. April 24, 2014
Rated 5.0 out of 5.0 by Great staff Another good stay. The staff are extremely welcoming. I had a problem with the power supply in my room which the staff quickly fixed. April 20, 2014
Rated 4.0 out of 5.0 by Worth the Stay Prior to staying at the hotel I had read several reviews and had some concerns; but stayed anyway. I stayed at this hotel for about two weeks on business and was very satisfied. One issue that I continually read was the noise in the rooms from other guests and the airport; I never heard anything from outside or from the adjacent rooms. The room was always clean and the staff was very helpful; such as helping maneuver the train system and providing information on some local attractions. And the hotel, I believe, does everything possible to assist foreign guests; exchanges currency, provides laundry service, and the shuttle (during certain times) for around the nearby area. The only three things that I had issues with was (1) the hours on the fitness room - I would have liked them to be open earlier so that I could have worked out more prior to work. (2) The pool was a little cold for me and (3) it is rather far from downtown and in a business district resulting in very few restaurants and some substantial time to get to the city attractions. But overall, I would recommend this hotel and if I am ever in the area again, I plan to stay there. April 8, 2014
Rated 4.0 out of 5.0 by Good hotel perfect location for my Head office Have been staying in this hotel on a very regular basis for several years. Staff all very good but in particular in the restaurant. Not always fun to be sitting in a restaurant on your own but always made to feel welcome & service with a smile. March 17, 2014
Rated 5.0 out of 5.0 by Much better than reviews posted I was a little skepical of staying here because I had read some not so nice reviews. I pulled up to the hotel and was a bit concerned as the outside appearance is a little tired looking but once inside it was a different story. The hotel was clean, staff was excellent and the room was very comfortable and clean. the restaurant was good and fair priced for a hotel restaraunt. They also have a very good gym. Great Value for the money! March 11, 2014
Rated 5.0 out of 5.0 by Good Convenient Hotel Good quality hotel near business and the airport. Service and assitance from staff was very good. Would stay there again if back in Brussels and not needing to go to the centre. Some good restaurants within a 5-10 minute taxi ride if want to eat out. March 4, 2014
Rated 1.0 out of 5.0 by Poor shuttle service, Wet/leaking bathroom Issue began from the airport. It was 9:30am, when My colleagues (total 3) and I walked out the airport door. Although we've indicated our arrival time during booking, and called the hotel to arrange a shuttle pick up, hotel front desk simply declined our request and said shuttle service ends at 9am. We were very surprised as this is the "AIRPORT" hotel as per its name!!! Since we were really tired from the long haul flight - we decided to just take the cab, but taxi drivers have waited hours for their passengers - no one wants to pick us up. After paying some extra $$ - driver dropped us at the hotel. Now the room... my bathroom has leakages from the sink, which is continuous even after the hotel plumber fixes in each night. It was very unpleasant to walk in the wet bathroom in the morning... and repeatedly... February 26, 2014
Rated 4.0 out of 5.0 by Good overall services In general a good experience except for the air conditioning which is to noisy for sleeping February 25, 2014
Rated 2.0 out of 5.0 by 2 nights business trip Poor experience. they gave me a room next to the elevators, was very noisy. I did get another room on the 1st floor which was better. Good coffee-maker in the room, however a bit difficult to operate. Staff charged me extra for the parking, which was supposed to be included in my company corporate deal. ONly found out after return. The breakfast was OK. Overall not a great value for money experience. February 17, 2014
Rated 3.0 out of 5.0 by good quality but very noisy ooms are well arranged and comfortable. But this hotel is very noisy because sound insulation is bad . it's annoying to hear what is going on in the corridor all the time Staff and service are good February 10, 2014
Rated 3.0 out of 5.0 by Noise Noise from planes and shower head did not stay in position. January 13, 2014
Rated 5.0 out of 5.0 by Modern clean hotel Great hotel to stay with modern décor and friendly staff. Showers not very powerful, but I was told this aligns with their "green" commitment. January 13, 2014
Rated 5.0 out of 5.0 by Do Not Arrive Late The hotel staff will be waiting and caring for you but finding a taxi from the airport might be an experience. Great property, comfortable room. As Platinum Member I has been told upon check-in that the use of minibar in the room was free of charge. Well, if it happens to you too please lower your expectations. There is not that much inside, so better to expect just a bottle of water to be surprised of something more when you open it. WiFi is good and fast. Breakfast is ok, good choice of food but the breakfast room might be better. The free shuttle to the airport runs at fixed schedules with a long gap between morning and evening shifts. A late check-out until 4pm for Platinum Guests would be the ice on cake. January 5, 2014
Rated 4.0 out of 5.0 by Striclty for business This is the 4th time I stayed at this hotel. It is close to the airport and close to my office here. For business, this hotel is ideal. Also it is really close to Diegem station. But there is nothing nearby for food or shopping. You definitely need a car to wander around. So, this hotel is great in terms of quality and service if you are in Brussels for work and your office is near Diegem area. January 3, 2014
Rated 4.0 out of 5.0 by Poor WiFi Have been staying in this hotel for a long time. Overall a very nice, pleasant and enjoyable hotel. The WiFi during my last stay was extremely poor for a hotel of this quality (even though my room was supposed to be on the "priority club floor". I am a Platinum member of IHG rewards and have stayed in several IHG hotels obviously ... but never experienced such quality of WiFi that made even simple email and arduous task. I hope to have a completely different, improved performance during my next stay. I want this hotel to do well. December 17, 2013
Rated 5.0 out of 5.0 by Great service A really good stay. The staff are really helpful. Room quality and comfort was very good (a bit of aircraft noise). Gym was well maintained and quite quiet. One morning my transfer to the office did not arrive but the reception staff quickly rectified it. December 16, 2013
Rated 5.0 out of 5.0 by Great Stay Wonderful staff at front desk very helpful and friendly, definitely wanted to make sure my family and I felt welcome. Customer service with a smile and pleasant disposition-not as common as you would expect in the hospitality industry in Europe! The exercise room, pool, and jacuzzi were a wonderfule break after a long day in the city. December 14, 2013
Rated 5.0 out of 5.0 by SKOJ Great Hotel and great swimmingpool. We had a real SKOJ feeling! December 11, 2013
Rated 4.0 out of 5.0 by Good staff, great sleep, good experience This Holiday Inn was convenient for both meetings and the airport, excellent atmosphere, staff have balance right of attentive but not over doing it. Thank you for a good stay. December 1, 2013
Rated 5.0 out of 5.0 by Good value for money Very nice renewed hotel. Very clean rooms. Enjoyed very much the spa facilities like , sauna,pool,hammam. November 20, 2013
Rated 3.0 out of 5.0 by Overpriced but convenient. Overpriced hotel. But for me convenient due to location. Facilities, atmosphere and comfort good. Rooms a little worn out and could use a refreshment. Mainly bathroom. November 17, 2013
Rated 5.0 out of 5.0 by Enjoyable experience I have stayed here approximately well over 18 days to date at different times. Excellent location for work. Great service for checkin and checkout. Superb service in restaurant. One of the better choices of hotel and location. November 17, 2013
Rated 2.0 out of 5.0 by Platinum status not recognised The hotel was busy but despite being a regular visitor and supposed platinum status, I received no preferential treatment. Wifi did not work in my room 220 and although I reported it, nothing changed for the duration of my visit. November 10, 2013
Rated 4.0 out of 5.0 by Nov 5-7 Great facilities. Cold shower first night. Luke warm the second. November 10, 2013
Rated 1.0 out of 5.0 by Not worth the money! I have stayed at this hotel with my team of people on a few occasions but this time was not good at all. No hot water for 2 mornings running! Breakfast was very crowded and not good at all - not much of a selection. No food available in the bar during the evenings, only food available was in the restaurant! So we chose to go out to eat at a local restaurant! I will not be staying here again! October 21, 2013
Rated 5.0 out of 5.0 by Modern and comfortable What I like about the Holiday Inn is that the rooms have a modern interior and great bed (soft or firm pillows at choice) combined with old-fashioned service. The rooms are clean, the staff is friendly, and it is just everything I need to get through my business travels. October 12, 2013
Rated 5.0 out of 5.0 by A warm welcome and great staff Had a brilliant stay. The staff were extremely welcoming, and the shuttle service to my company's office was great. The only negative was the aircraft noise in my room. September 29, 2013
Rated 1.0 out of 5.0 by Dicky Bird Two nights at what should have been a great stay BUT Wifi not working needed to get master password on second day. Try as I could I could not get TV to work and I'm not that thick that I did not try. The light on the working desk was so dim it was not possible to spread light enough to work on multiple papers. Food was not great I ate out on the second night. Room design was very nice and staff very helpful. Unless things improve will not stay again. September 27, 2013
Rated 5.0 out of 5.0 by Very nice rooms, common areas and service. I chose this property for the free shuttle they have to the airport and was impressed by everything. Check-in was quick and efficient with recognition of my plan status. Room was creative and comfortable, great desk area for a little work. The restaurant on the 3rd floor was very nice but, of course, a little expensive for what they offer. Shuttle to the airport was a full-blown bus with soft seats and storage under the bus in the luggage compartment. I highly recommend the Brussels Airport Holiday Inn. September 26, 2013
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