Rated 4.4 out of 5 by 101
Rated 5.0 out of 5.0 by DaveN52 Great Customer Service Experience
Unfortunately, I cannot remember the name of the General Manager or individual working the front desk, but I would like to thank them for providing exceptional customer service and going above and beyond. My family and I had stayed at the Crowne Plaza - Brussels Airport the night of July 27th and I must say the hotel was excellent. The lobby and room were very clean and in excellent condition and the breakfast buffet was incredible with a wide selection of very good food. Anyway, we were scheduled to fly out on the 28th, but did not get on our flight. We decided to go back to the Crowne to see if they had any rooms available for that night. Not only did they have a room, but the General Manager was able to provide us the room at the exact same rate that I had gotten for the night of the 27th which I will say was an amazingly good rate since I work in the airline industry. After being in such a terrible mood after not getting our flight that day, the Crowne Plaza staff definitely brightened my day and helped make our trip a very pleasurable experience versus the terrible one it could have been. Thanks again to the General Manager and front desk individual for being so understanding and helpful.
August 3, 2014
Rated 5.0 out of 5.0 by lyza 5959 service excellent très bien placé
i will come back for next departure in brussel s airport
August 3, 2014
Rated 5.0 out of 5.0 by pvdb1711 ALWAYS NICE TO BE HERE
Together with my husband I stayed for 2 days. As always very good lets say excellent service. Everybody is very friendly starting with reception, roommaids, bar, restaurant, kitchen. Every staff member is very attentive. We had a super dinner. Waiters were very friendly and for the second evening they already knew what we wanted to drink. We certainly come back when staying in Brussels!!!!
July 31, 2014
Rated 5.0 out of 5.0 by Alan 2173 Business Trip July 14
Stayed at this hotel for a 3 nights and found the Hotel a pleasure to stay in, not much around the Hotel to do, but this must be excepted at a Airport Hotel.
July 29, 2014
Rated 5.0 out of 5.0 by Dave0001 Wonderful staff.
Can't say enough nice things about how courteous and attentive the staff was during this visit. I had a minor issue with the temperature control in my room and Kristof was very helpfull in relocating me appropriately. Always displayed a great and friendly attitude. Also, Oliver was very helpfull at the front desk anytime questions or assistance came up. This really made a positive impression of the hotel. Thanks for the great visit!!!
July 27, 2014
Rated 5.0 out of 5.0 by Tim555 Very modern
Great stay. All positive. Comfortable room. Not too far from downtown Brussels. Convenient for air travel.
July 26, 2014
Rated 5.0 out of 5.0 by YRRH2 Exceeded expectations
Exceptionally well appointed room. Very attentive staff especially at breakfast. Only downside was limited nature of snacks in Club Lounge and these were mainly fish. In every other way this hotel exceeded our expectaions and I would not hesitate to stay there again.
July 25, 2014
Rated 5.0 out of 5.0 by BRW60 Great shuttle, good deal
If you can get a good deal, this hotel is perfect for a layover. Bathrooms are well lit. Rooms are big and comfortable.
July 25, 2014
Rated 5.0 out of 5.0 by Diego 17 Sehr gutes Ambiente und komfortables Hotel
Sehr guter Start für ein Geschäftsmeeting mit vorherigen Abendessen in lockerer Atmosphäre. Gewährleistet durch aufmerksame Bedienung und gutes Essen. Sehr angenehme Rahmenbedingungen im gesamten Hotelbereich, mit sehr guten Parkmöglichkeiten
July 25, 2014
Rated 4.0 out of 5.0 by geoff63 good
overall stay was good and within walking distance to some bars and restaurants. Only negative is that breakfast is quite expensive and cooked food was not very warm.
July 22, 2014
Rated 4.0 out of 5.0 by Woll Absolute Ruhe und optimale Klimatisierung
völlig überzogene Restaurant-Preise, Preis-Leistungs-Verhältnis stimmt nicht.
July 20, 2014
Rated 4.0 out of 5.0 by VICTORIA1976 NIGHT BEFORE FLIGHT
I stayed for 1 night prior to a flight the following day. The hotel is fine, very comfortable rooms and good value for money. The website states that there is a free shuttle service. There is no shuttle, you have to phone the hotel and they arrange a taxi free of charge. This information is not clear enough, and I waited at the shuttle bus stop for 15 minutes before deciding to call the hotel.
July 14, 2014
Rated 5.0 out of 5.0 Komfortables Wochenende
Nutzung eines Angebotes für ein verlängertes Wochenende. Die Anbindung über Shuttle--Service zum Flughafen und von dort nach Brüssel war am Wochenende eher eingeschränkt (wegen Shuttle zum Flughafen). Empfang und Zimmer waren professionel. Vom Flughafen war nichts zu hören. Leider waren die Fenster - auch aus diesem Grund - nicht zu öffnen.
Wir haben uns sehr wohl gefühlt. Die Einrichtung ist hochwertig und alles hat funktioniert. Das Frühstück war sehr gut. Wenn man hauptsächlich die Stadt Brüssel besuchen will, wäre ein zentraleres Hotel günstiger. In Verbindung mit der Nutzung des Flughafens aber sehr gut.
July 10, 2014
Rated 5.0 out of 5.0 by heinzamigo IM GROSSEN UND GANZEN SEHR ZUFRIEDEN
Es gab ein Problem beim Einbuchen. Ich musste
erst umständlich meinen "voucher" kopieren und
faxen um eine Bestätigung zu erhalten. Bei Ankunft
sprach der Rezeptionist KEIN DEUTSCH und wies auch nicht auf die Vorteile der Hotelcard Crown hin.
Extrem schlecht war, dass sich das Licht im Zimmer
im Kleiderschrank NICHT löschen ließ. Kein Schalter
um den Strom zu unterbrechen und so brannte die ganze Nacht die Lampe was sehr störend war. Es gab
auch keine Steckdose direkt neben dem Bett und die wäre für mein Atemgerät dringend nötig gewesen.Ich konnte mir aber selber helfen. Beim Frühstück gab es
zwar Brot und Brötchen , aber da haben wir schon
bessere gehabt und konnten aus vielen Sorten sonst in anderen Hotels wählen. Kaffee war auch 1 Problem wenn man Latte oder Capucchino drückte
July 8, 2014
Rated 5.0 out of 5.0 by MBay quiet, convenient, good value
quiet, convenient property, comp airport transfer, and did not wait long. Breakfast buffet comparable to any I have ever experienced - thorough and delicious and well presented. service staff at front desk excellent. room well appointed. Bathroom renovated
July 2, 2014
Rated 5.0 out of 5.0 by Narfner Perfect
Noting to add, this hotel is just great, either for business or leisure. They have all you need form the special plugs for your portable devices to the great family rooms .... you can sleep with up to 4 persons in there and still have space to move ... never seen this anywhere in Brussels !
The park behind the hotel is just amazing, so restless and peacefull. You would never imagine that your are just 2 minutes away from the Airport.
For which ever reason you need to stay at Brussels Airport, This hotel IS the place to be.
Thank you all for this great stay
July 1, 2014
Rated 4.0 out of 5.0 by Rego59 Very nice room and bathroom
The hotel was very impressive on first appearance and the reception and staff right through the stay were very courteous and helpful.
The decor, food and the setups at the hotel were really good. The scenery around the hotel was wonderful too . Amenities like the gym etc were also of a high quality
June 26, 2014
Rated 5.0 out of 5.0 by Maxime excellent hotel
I always stay in that hotel whenever I am in Brussels.
The staff is very professional and very service minded, they let me feel at home every time again.
Breakfast and dinner are very good as well.
Thank you very much for your genuine attidude and I am looking forward to my next stay already.
June 25, 2014
Rated 5.0 out of 5.0 by vlooi good rooms and servcie
excellent all over. Friendly staff and good value for money . One of the best hotels i have stayed
June 25, 2014
Rated 5.0 out of 5.0 by Liz544 back to simple bar meals please
People who eat bar meals usually do so because they want something more simple than the restaurant menu. As a regular visitor to this hotel, I feel that the bar menu has become an extension to the restaurant; There was a time when it was possible to get some simple soups and pasta dishes but these have been replaced by fancy dishes served on fancy dishes. Please bring back some easy dishes for those of us who like plain food!!!
June 25, 2014
Rated 3.0 out of 5.0 by Rustam Bad housemade service
A housemade didn't renew my soap & shower gel for two consecutive days. After the first day I thought: O.K. maybe they change the rules and do not renew any more until I use these completely (though it's not the case in other Holiday Inn or Crowne Plaza hotels where I use to stay). However, the second day when I was out of soap and gel, they made my room - but didn't add any soap and shower gel. I had to call reception. The following days it was O.K. So they learn from lessons.
Also not so important, but worth mentioning: they DID NOT welcome me as a Gold Elite Member though one month ago another shift did. They even didn't welcome me as a IHG club member at all - my card was presented along with the passport, but no reaction.
The breakfast was good - as always.
June 23, 2014
Rated 5.0 out of 5.0 by Kawal Delightful stay at Crowne Plaza Brussels airport 2014
I have stayed at theis hotel many times before and I always look forward to returning to this same place. I have also told my family and friends about the comfort at this Hotel and Location and I do intend to return to this hotel at some future date. We have resided in this area in the past and we all look forward to having a re-union stay at this hotel. Thank you. I do recommend this hotel to many a visitor to this part of the world and in the same breath do suggest that we do expect the same quality of service from other Crowne Plaza outfits as we believe the experience of the Hotel's did highlight the espoused values as exhibited by the attidues; the artefacts displayed (implied and otherwise); and the behaviour of the staff are representative of the beliefs and assumptions of Corporate Crowne Plaza in its quest to provide guest services beyond ordinary customer delight. Thank you. Warm Regards
June 17, 2014
Rated 4.0 out of 5.0 by NellaXT Nice but pricey
Always have liked this hotel, it has good quality everything. But the room rate was exorbitant this time. Also, the people overseeing the fitness center must like bicycling. There used to be two ellepticals. Now there is one, and there are 5 bikes...
June 16, 2014
Rated 4.0 out of 5.0 by DAW677 No complaints
Airport hotels are not known for quality, but this is very good.
!0 minute bus ride to the airport/station.
June 10, 2014
Rated 5.0 out of 5.0 by RedWings fan 19 Great location and great value for the money
Everything was fantastic. It exceeding my expectations. The quality and comfort of the room was fantastic for the price and the location by the airport was wonderful.
June 5, 2014
Rated 5.0 out of 5.0 by marcellomac Great rooms, comfy bed, convenient to airport
Check in was a little slow, but otherwise things were great: large room, comfy beds, great bathroom.
June 2, 2014
Rated 5.0 out of 5.0 by EarMode Plenty of Leffe Blonde
I thoroughly enjoy staying at this Hotel. The lounge had Leffe on tap and there was plenty in the executive lounge. I'm going bad as soon as possible!
May 30, 2014
Rated 5.0 out of 5.0 by George121 Good Airport Hotel
Stayed here one night before moving onto Antwerp. On arrival at Brussels Airport it was easy to find the shuttle bus on level 0, it is then a short journey to the hotel. On arrival at check in, initially there was only one person checking people in for the shuttle load of people, but when we were dealt with it was quick, friendly and efficient.
We had booked an executive room. The room itself was cosy and comfortable with good amenities.
We had breakfast the following morning in the restaurant, there was a good selection and again the staff were friendly.
My only gripe is my brother who travelled with us has no status with IHG and he was given a room with a sitting area over looking the park. I am a platinum member and was given a smaller room over looking the car park. We checked in at the same time but reception would not have known we were travelling together.
Other than that it was a good stay.
For people who want to go out and eat its a 10 min walk to an area with bars and restaurants, just ask for directions.
May 24, 2014
Rated 5.0 out of 5.0 Great stay near airport
Hotel is in excellent condition and very close to Brussels airport. It has excellent business facilities, restaurant, and overall facilities. But best of all, it has a beautiful garden with ponds and birds. Very very lovely.
May 22, 2014
Rated 5.0 out of 5.0 by Len1001 Relaxing
Very nice view of a park and pond settingduring breakfast. Open lobby area. Spacious room and bath. Close to airport.
May 18, 2014