Rated 4.4 out of 5 by 122
Rated 5.0 out of 5.0 by mademoiselle amazing family vacation
we were about 20 people ,and each one one of us loved the hotel and the atmospehere .
The Staff was very friendly to all of us .
We recommend it to everone who wants to feel welcome and cozy in a nice hotel with a big parc eventho its a 'Airport' Hotel and this kind of luxury isnt always included :)
Many Thanks to all the nice people who helped us with everything and made the stay so comfortable .
October 6, 2014
Rated 4.0 out of 5.0 by Heighes Business meeting experience
Overall this property offers a good location/venue for business meetings. Most of the staff and very helpful, although the reception staff and shuttle bus driver are not very friendly and do not offer a good first impression of the hotel. However, tThe General Manager and the conference staff were excellent and tried to resolve issues as quickly as possible. I would definitely recommend this hotel, although some of the food could be improved - baked beans with carrots for breakfast was a bit of a surprise...
October 4, 2014
Rated 4.0 out of 5.0 by mart69 Night stay after visit to Zoo Plankendaele
Lobby looked empty .... like nothing is happening.
Came down for drink at bar at 19 pm with childeren
A limited bar list at to high price for the quality.
Want to have dinner restaurant closed
Staff ad checkin desk have alternative Info abour restaurants nearby El Pino excellent
When leaving with car next day ... the price of parking to be payed .....
October 2, 2014
Rated 5.0 out of 5.0 by Alruss Great hotel!
I had a canceled flight and was put up here. The hotel was beautiful, had delicious food, a nice park outside to walk in, and very comfortable room. I enjoyed the big bath tub and king size bed!
September 29, 2014
Rated 5.0 out of 5.0 by A350 Business trip Brussels
The hotel is located near the Airport , ideal for Business , however the Platinum Members cannot access the lounge unless you specifically book the exec room , (not a good point) overall my stay was a good experience , and the staff are very helpful , room standard was very good overall ,,
September 24, 2014
Rated 5.0 out of 5.0 by Rob1517 Very good experience.
Resa one night after full busy day.
Check-in super cool, aimable and professional.
Excellent sleep quality and breakfast.
Super top for the next day !
September 24, 2014
Rated 4.0 out of 5.0 by burasi2 Channels on TV
it is hard to find English speaking channels, you have to nvaigate all thru channels
September 23, 2014
Rated 5.0 out of 5.0 by Raj M Excellent Customer Service
I like to share this amazing experience which made me feel blessed for having arranged my stay at the Crown plaza airport in Brussels. I came on a crucial business trip to Brussels from USA and to my surprise I lost my luggage in the airport and did not have even the basics.The hotel staff was very supportive and just made it a lot easier than I imagined it could be. Thanks for the excellent hospitality, friendliness and timely help!
Besides, the hotel ambiance, service and other amenities are perfect for a business traveler. I recommend this place!
September 22, 2014
Rated 5.0 out of 5.0 by enry Airporthotel
sehr freundliches Personal . leckeres frühstück, da es sonntag war wurde uns taxi als flughafentransfer bestellt.
September 21, 2014
Rated 2.0 out of 5.0 by societyguy Internet problems challenge the business traveler.
The comfort, room, bed and general appearance were all very fine. But as a business traveler, it was essential that I had a reliable Internet connection. However, this was not possible. It seemed that the hotel was under-staffed and was not able to appropriately respond to problems or challenges that came up. The property's Internet splash page was inoperable and would not allow access--paid or otherwise. If you don't mind staying at a facility without Internet access, this is a fine place to stay.
September 19, 2014
Rated 2.0 out of 5.0 by DaveL107 Nice hotel, poor airport transport
The hotel was nice, clean, quiet, and a good value. The airport shuttle was poor, almost 40 minutes late, and the front desk seemed to say this is normal and was apologetic, but took no apparent action.
I liked the hotel itself, but the late shuttle got our visit off to a bad start.
September 8, 2014
Rated 5.0 out of 5.0 by gbparkinson Awesome hotel
Great service, high quality rooms. A genuine pleasure to stay !
September 8, 2014
Rated 4.0 out of 5.0 by Susi und Horst excellent ambiance - buzzer uncontrollable
impressions of our three-night-stay:
an overall good impression with small defects
clean and comfortable rooms but without fresh air (only air condition, no windows, only glassfronts)
modern room equipment with cable-tv
unfortunately defect and uncontrollable buzzer that roped our sleep during two nights despite joint efforts of us. The staff was informed immediately but without positive results and no further question
we solved the problem by ourselves by cutting the line
very good breakfast
about 20 minutes / 1,5 km to the next railway station Zavendam by feet
in the internet the location seems to be closer to the city as it is - about 20 minutes by train from Zavendam to Brussels-center
September 5, 2014
Rated 5.0 out of 5.0 by Carol81 Volveré seguro
Muchas gracias por la amabilidad y ayuda recibida siempre que la necesité.
La oferta del aparcamiento fue genial.
Mis hijos preguntan cuando volveremos
August 24, 2014
Rated 4.0 out of 5.0 by hausmasta great location - mediocre dinner
the hotel itself is superb - I "enjoyed" (as far as you can enjoy business trips/stays) every minute. The hotel staff was very attentive and helpful and everything worked as expected. For me this was as good as it gets on a business trip.
The only downside I saw was the dinner we had. Due to being a "larger" group (approx. 15 people) we were served a prearranged menu.
While the food was "OK" it definitely wasn't worth the price charged. Plus (on each and every of the 3 courses) we had to wait several minutes before all members of our party were served after the first plates had already arrived (the restaurant was obviously understaffed at that evening).
But I can't say, how the food and price/quality ratio is when dining a la carte. I'll make sure to find out on a future visit as I'll return for sure.
August 24, 2014
Rated 5.0 out of 5.0 great service...
Good rooms, great staff, nice ambiance, nice service
August 21, 2014
Rated 1.0 out of 5.0 by Rollfirebird traveluncle
Thanks for your cleverness and kindly informations
August 19, 2014
Rated 5.0 out of 5.0 by Carol81 Una gran eleccion
Secomendable al 100%, sobretodo si necesitas tener el.aeropuerto cerca.....somos una familia de 4 y es dificil encontrar hab. Con dos camaS grandes..
August 17, 2014
Rated 4.0 out of 5.0 by Eamo101% Crown Plaza Brussels Airport
Comfortable experience - in my opinion the best hotel close to Brussels Airport
August 11, 2014
Rated 5.0 out of 5.0 by CWK_FE Location and services great
Everything was great at this hotel being an IHG member except that breakfast was not included. The price was too high especially for light eaters. All the rest of the amenities were great, rooms clean, staff friendly and helpful.
August 9, 2014
Rated 5.0 out of 5.0 by Business Lady sehr schönes Hotel nicht nur für die Durchreise
Ich bin fast jede Woche in diesem Hotel und es gefällt mir sehr gut. Es gibt sogar einen Laufplan für Jogger um die Umgebung kennen zu lernen. Das Personal ist extrem freundlich. An Wochenenden ist das Frühstückbuffet reduzierter, aber noch ok.
August 4, 2014
Rated 5.0 out of 5.0 by DaveN52 Great Customer Service Experience
Unfortunately, I cannot remember the name of the General Manager or individual working the front desk, but I would like to thank them for providing exceptional customer service and going above and beyond. My family and I had stayed at the Crowne Plaza - Brussels Airport the night of July 27th and I must say the hotel was excellent. The lobby and room were very clean and in excellent condition and the breakfast buffet was incredible with a wide selection of very good food. Anyway, we were scheduled to fly out on the 28th, but did not get on our flight. We decided to go back to the Crowne to see if they had any rooms available for that night. Not only did they have a room, but the General Manager was able to provide us the room at the exact same rate that I had gotten for the night of the 27th which I will say was an amazingly good rate since I work in the airline industry. After being in such a terrible mood after not getting our flight that day, the Crowne Plaza staff definitely brightened my day and helped make our trip a very pleasurable experience versus the terrible one it could have been. Thanks again to the General Manager and front desk individual for being so understanding and helpful.
August 3, 2014
Rated 5.0 out of 5.0 by lyza 5959 service excellent très bien placé
i will come back for next departure in brussel s airport
August 3, 2014
Rated 5.0 out of 5.0 by pvdb1711 ALWAYS NICE TO BE HERE
Together with my husband I stayed for 2 days. As always very good lets say excellent service. Everybody is very friendly starting with reception, roommaids, bar, restaurant, kitchen. Every staff member is very attentive. We had a super dinner. Waiters were very friendly and for the second evening they already knew what we wanted to drink. We certainly come back when staying in Brussels!!!!
July 31, 2014
Rated 5.0 out of 5.0 by Alan 2173 Business Trip July 14
Stayed at this hotel for a 3 nights and found the Hotel a pleasure to stay in, not much around the Hotel to do, but this must be excepted at a Airport Hotel.
July 29, 2014
Rated 5.0 out of 5.0 by Dave0001 Wonderful staff.
Can't say enough nice things about how courteous and attentive the staff was during this visit. I had a minor issue with the temperature control in my room and Kristof was very helpfull in relocating me appropriately. Always displayed a great and friendly attitude. Also, Oliver was very helpfull at the front desk anytime questions or assistance came up. This really made a positive impression of the hotel. Thanks for the great visit!!!
July 27, 2014
Rated 5.0 out of 5.0 by Tim555 Very modern
Great stay. All positive. Comfortable room. Not too far from downtown Brussels. Convenient for air travel.
July 26, 2014
Rated 5.0 out of 5.0 by YRRH2 Exceeded expectations
Exceptionally well appointed room. Very attentive staff especially at breakfast. Only downside was limited nature of snacks in Club Lounge and these were mainly fish. In every other way this hotel exceeded our expectaions and I would not hesitate to stay there again.
July 25, 2014
Rated 5.0 out of 5.0 by BRW60 Great shuttle, good deal
If you can get a good deal, this hotel is perfect for a layover. Bathrooms are well lit. Rooms are big and comfortable.
July 25, 2014
Rated 5.0 out of 5.0 by Diego 17 Sehr gutes Ambiente und komfortables Hotel
Sehr guter Start für ein Geschäftsmeeting mit vorherigen Abendessen in lockerer Atmosphäre. Gewährleistet durch aufmerksame Bedienung und gutes Essen. Sehr angenehme Rahmenbedingungen im gesamten Hotelbereich, mit sehr guten Parkmöglichkeiten
July 25, 2014