Rated 4.3 out of 5 by 110
Rated 4.0 out of 5.0 by Susi und Horst excellent ambiance - buzzer uncontrollable
impressions of our three-night-stay:
an overall good impression with small defects
clean and comfortable rooms but without fresh air (only air condition, no windows, only glassfronts)
modern room equipment with cable-tv
unfortunately defect and uncontrollable buzzer that roped our sleep during two nights despite joint efforts of us. The staff was informed immediately but without positive results and no further question
we solved the problem by ourselves by cutting the line
very good breakfast
about 20 minutes / 1,5 km to the next railway station Zavendam by feet
in the internet the location seems to be closer to the city as it is - about 20 minutes by train from Zavendam to Brussels-center
September 5, 2014
Rated 5.0 out of 5.0 by Carol81 Volveré seguro
Muchas gracias por la amabilidad y ayuda recibida siempre que la necesité.
La oferta del aparcamiento fue genial.
Mis hijos preguntan cuando volveremos
August 24, 2014
Rated 4.0 out of 5.0 by hausmasta great location - mediocre dinner
the hotel itself is superb - I "enjoyed" (as far as you can enjoy business trips/stays) every minute. The hotel staff was very attentive and helpful and everything worked as expected. For me this was as good as it gets on a business trip.
The only downside I saw was the dinner we had. Due to being a "larger" group (approx. 15 people) we were served a prearranged menu.
While the food was "OK" it definitely wasn't worth the price charged. Plus (on each and every of the 3 courses) we had to wait several minutes before all members of our party were served after the first plates had already arrived (the restaurant was obviously understaffed at that evening).
But I can't say, how the food and price/quality ratio is when dining a la carte. I'll make sure to find out on a future visit as I'll return for sure.
August 24, 2014
Rated 5.0 out of 5.0 great service...
Good rooms, great staff, nice ambiance, nice service
August 21, 2014
Rated 1.0 out of 5.0 by Rollfirebird traveluncle
Thanks for your cleverness and kindly informations
August 19, 2014
Rated 5.0 out of 5.0 by Carol81 Una gran eleccion
Secomendable al 100%, sobretodo si necesitas tener el.aeropuerto cerca.....somos una familia de 4 y es dificil encontrar hab. Con dos camaS grandes..
August 17, 2014
Rated 4.0 out of 5.0 by Eamo101% Crown Plaza Brussels Airport
Comfortable experience - in my opinion the best hotel close to Brussels Airport
August 11, 2014
Rated 5.0 out of 5.0 by CWK_FE Location and services great
Everything was great at this hotel being an IHG member except that breakfast was not included. The price was too high especially for light eaters. All the rest of the amenities were great, rooms clean, staff friendly and helpful.
August 9, 2014
Rated 5.0 out of 5.0 by Business Lady sehr schönes Hotel nicht nur für die Durchreise
Ich bin fast jede Woche in diesem Hotel und es gefällt mir sehr gut. Es gibt sogar einen Laufplan für Jogger um die Umgebung kennen zu lernen. Das Personal ist extrem freundlich. An Wochenenden ist das Frühstückbuffet reduzierter, aber noch ok.
August 4, 2014
Rated 5.0 out of 5.0 by DaveN52 Great Customer Service Experience
Unfortunately, I cannot remember the name of the General Manager or individual working the front desk, but I would like to thank them for providing exceptional customer service and going above and beyond. My family and I had stayed at the Crowne Plaza - Brussels Airport the night of July 27th and I must say the hotel was excellent. The lobby and room were very clean and in excellent condition and the breakfast buffet was incredible with a wide selection of very good food. Anyway, we were scheduled to fly out on the 28th, but did not get on our flight. We decided to go back to the Crowne to see if they had any rooms available for that night. Not only did they have a room, but the General Manager was able to provide us the room at the exact same rate that I had gotten for the night of the 27th which I will say was an amazingly good rate since I work in the airline industry. After being in such a terrible mood after not getting our flight that day, the Crowne Plaza staff definitely brightened my day and helped make our trip a very pleasurable experience versus the terrible one it could have been. Thanks again to the General Manager and front desk individual for being so understanding and helpful.
August 3, 2014
Rated 5.0 out of 5.0 by lyza 5959 service excellent très bien placé
i will come back for next departure in brussel s airport
August 3, 2014
Rated 5.0 out of 5.0 by pvdb1711 ALWAYS NICE TO BE HERE
Together with my husband I stayed for 2 days. As always very good lets say excellent service. Everybody is very friendly starting with reception, roommaids, bar, restaurant, kitchen. Every staff member is very attentive. We had a super dinner. Waiters were very friendly and for the second evening they already knew what we wanted to drink. We certainly come back when staying in Brussels!!!!
July 31, 2014
Rated 5.0 out of 5.0 by Alan 2173 Business Trip July 14
Stayed at this hotel for a 3 nights and found the Hotel a pleasure to stay in, not much around the Hotel to do, but this must be excepted at a Airport Hotel.
July 29, 2014
Rated 5.0 out of 5.0 by Dave0001 Wonderful staff.
Can't say enough nice things about how courteous and attentive the staff was during this visit. I had a minor issue with the temperature control in my room and Kristof was very helpfull in relocating me appropriately. Always displayed a great and friendly attitude. Also, Oliver was very helpfull at the front desk anytime questions or assistance came up. This really made a positive impression of the hotel. Thanks for the great visit!!!
July 27, 2014
Rated 5.0 out of 5.0 by Tim555 Very modern
Great stay. All positive. Comfortable room. Not too far from downtown Brussels. Convenient for air travel.
July 26, 2014
Rated 5.0 out of 5.0 by YRRH2 Exceeded expectations
Exceptionally well appointed room. Very attentive staff especially at breakfast. Only downside was limited nature of snacks in Club Lounge and these were mainly fish. In every other way this hotel exceeded our expectaions and I would not hesitate to stay there again.
July 25, 2014
Rated 5.0 out of 5.0 by BRW60 Great shuttle, good deal
If you can get a good deal, this hotel is perfect for a layover. Bathrooms are well lit. Rooms are big and comfortable.
July 25, 2014
Rated 5.0 out of 5.0 by Diego 17 Sehr gutes Ambiente und komfortables Hotel
Sehr guter Start für ein Geschäftsmeeting mit vorherigen Abendessen in lockerer Atmosphäre. Gewährleistet durch aufmerksame Bedienung und gutes Essen. Sehr angenehme Rahmenbedingungen im gesamten Hotelbereich, mit sehr guten Parkmöglichkeiten
July 25, 2014
Rated 4.0 out of 5.0 by geoff63 good
overall stay was good and within walking distance to some bars and restaurants. Only negative is that breakfast is quite expensive and cooked food was not very warm.
July 22, 2014
Rated 4.0 out of 5.0 by Woll Absolute Ruhe und optimale Klimatisierung
völlig überzogene Restaurant-Preise, Preis-Leistungs-Verhältnis stimmt nicht.
July 20, 2014
Rated 4.0 out of 5.0 by VICTORIA1976 NIGHT BEFORE FLIGHT
I stayed for 1 night prior to a flight the following day. The hotel is fine, very comfortable rooms and good value for money. The website states that there is a free shuttle service. There is no shuttle, you have to phone the hotel and they arrange a taxi free of charge. This information is not clear enough, and I waited at the shuttle bus stop for 15 minutes before deciding to call the hotel.
July 14, 2014
Rated 5.0 out of 5.0 Komfortables Wochenende
Nutzung eines Angebotes für ein verlängertes Wochenende. Die Anbindung über Shuttle--Service zum Flughafen und von dort nach Brüssel war am Wochenende eher eingeschränkt (wegen Shuttle zum Flughafen). Empfang und Zimmer waren professionel. Vom Flughafen war nichts zu hören. Leider waren die Fenster - auch aus diesem Grund - nicht zu öffnen.
Wir haben uns sehr wohl gefühlt. Die Einrichtung ist hochwertig und alles hat funktioniert. Das Frühstück war sehr gut. Wenn man hauptsächlich die Stadt Brüssel besuchen will, wäre ein zentraleres Hotel günstiger. In Verbindung mit der Nutzung des Flughafens aber sehr gut.
July 10, 2014
Rated 5.0 out of 5.0 by heinzamigo IM GROSSEN UND GANZEN SEHR ZUFRIEDEN
Es gab ein Problem beim Einbuchen. Ich musste
erst umständlich meinen "voucher" kopieren und
faxen um eine Bestätigung zu erhalten. Bei Ankunft
sprach der Rezeptionist KEIN DEUTSCH und wies auch nicht auf die Vorteile der Hotelcard Crown hin.
Extrem schlecht war, dass sich das Licht im Zimmer
im Kleiderschrank NICHT löschen ließ. Kein Schalter
um den Strom zu unterbrechen und so brannte die ganze Nacht die Lampe was sehr störend war. Es gab
auch keine Steckdose direkt neben dem Bett und die wäre für mein Atemgerät dringend nötig gewesen.Ich konnte mir aber selber helfen. Beim Frühstück gab es
zwar Brot und Brötchen , aber da haben wir schon
bessere gehabt und konnten aus vielen Sorten sonst in anderen Hotels wählen. Kaffee war auch 1 Problem wenn man Latte oder Capucchino drückte
July 8, 2014
Rated 5.0 out of 5.0 by MBay quiet, convenient, good value
quiet, convenient property, comp airport transfer, and did not wait long. Breakfast buffet comparable to any I have ever experienced - thorough and delicious and well presented. service staff at front desk excellent. room well appointed. Bathroom renovated
July 2, 2014
Rated 5.0 out of 5.0 by Narfner Perfect
Noting to add, this hotel is just great, either for business or leisure. They have all you need form the special plugs for your portable devices to the great family rooms .... you can sleep with up to 4 persons in there and still have space to move ... never seen this anywhere in Brussels !
The park behind the hotel is just amazing, so restless and peacefull. You would never imagine that your are just 2 minutes away from the Airport.
For which ever reason you need to stay at Brussels Airport, This hotel IS the place to be.
Thank you all for this great stay
July 1, 2014
Rated 4.0 out of 5.0 by Rego59 Very nice room and bathroom
The hotel was very impressive on first appearance and the reception and staff right through the stay were very courteous and helpful.
The decor, food and the setups at the hotel were really good. The scenery around the hotel was wonderful too . Amenities like the gym etc were also of a high quality
June 26, 2014
Rated 5.0 out of 5.0 by Maxime excellent hotel
I always stay in that hotel whenever I am in Brussels.
The staff is very professional and very service minded, they let me feel at home every time again.
Breakfast and dinner are very good as well.
Thank you very much for your genuine attidude and I am looking forward to my next stay already.
June 25, 2014
Rated 5.0 out of 5.0 by vlooi good rooms and servcie
excellent all over. Friendly staff and good value for money . One of the best hotels i have stayed
June 25, 2014
Rated 5.0 out of 5.0 by Liz544 back to simple bar meals please
People who eat bar meals usually do so because they want something more simple than the restaurant menu. As a regular visitor to this hotel, I feel that the bar menu has become an extension to the restaurant; There was a time when it was possible to get some simple soups and pasta dishes but these have been replaced by fancy dishes served on fancy dishes. Please bring back some easy dishes for those of us who like plain food!!!
June 25, 2014
Rated 3.0 out of 5.0 by Rustam Bad housemade service
A housemade didn't renew my soap & shower gel for two consecutive days. After the first day I thought: O.K. maybe they change the rules and do not renew any more until I use these completely (though it's not the case in other Holiday Inn or Crowne Plaza hotels where I use to stay). However, the second day when I was out of soap and gel, they made my room - but didn't add any soap and shower gel. I had to call reception. The following days it was O.K. So they learn from lessons.
Also not so important, but worth mentioning: they DID NOT welcome me as a Gold Elite Member though one month ago another shift did. They even didn't welcome me as a IHG club member at all - my card was presented along with the passport, but no reaction.
The breakfast was good - as always.
June 23, 2014