Rated 4.2 out of 5 by 149
Rated 5.0 out of 5.0 by Chuncho EXCELENTE
Excelente Hotel como su Restaurant. Ubicación privilegiada.
March 10, 2014
Rated 5.0 out of 5.0 by Minnesotat Excellent Welcome...freindly staff!
First time at this hotel...phenomenal service. Front desk personal were extremely friendly and helpful. I had many requests when I checked in and they accomodated very well...immediately recognized my IHG member status. The bar staff wad equally as friendly and pleasant. I really enjoyed my stay there.
Extremely great value for the money as well. I will definately book this one again next time I am in Brussels.
It is also in a great location...lots of shopping, bars, restaurants, waffle stands, etc...
ONLY negative is the breakfast. It's entirely too expensive. I understand it's a buffet but almost 28euro for breakfast is outrageous. Would not eat breakfast at my next stay.
Definately recommend the hotel.
February 27, 2014
Rated 5.0 out of 5.0 by kelowna fan A heaven of rest in a lovely city
Stayed for a fifth time in this great hotel, each time seems to be a better experience. Great location, walking distance from Gare du Nord or one stop by subway (Rogier).
Fantastic rooms, excellent breakfast buffet, great bar with wide selection of Belgian beers. Highly recommended hotel.
February 26, 2014
Rated 5.0 out of 5.0 by Hibana Just perfect stay
I go a lot to this Hotel and I'm always very hap my stay there. The staff is always nice, smiling and very kind. When I'm comming they always call me by my last name so they know who I am and that's just a perfect service.
Realy: I love it.
Already tried other Hôtels next to this one and no one is as good as the Crowne Plaza: Le Palace....
February 25, 2014
Rated 4.0 out of 5.0 by Eddyshama Lovely Hotel Some Issues
This is a beautiful hotel-simply stunning inside. My room had a lovely view of the Botanic Gardens. The hotel is well placed right next to Rogier subway station and easy walking into the tourist sites. It is also an easy trot to the Nord Station. The room I had was lovely-large and very well euipped and decorated. The hallways and public areas are simply elegant and lovely. the desk staff were wonderful and there is easy access to internet in the business centre. I would recommend this hotel and I would stay again. However......some issues. Air conditioning was poor and the room (and hotel generally) was far too hot. I could not sleep well and needed to open the window (plus point-windows that open wide!!). This was a pity as the lovely bed and quiet room suggested a great night's sleep. The biggest problem in this hotel was breakfast which I had included. Breakfast itself was adequate but not great. Chow mein was available but not hash browns or mushrooms. The toaster was broken but the bread selection was not great. Everything was cooked fine-it just had that 'free breaklast' feel and did not live up to buffets in other CP hotels. However, it was the staff attitude that bothered me most. Both mornings it was hard to get a seat and residents seemed jammed into a small area to eat while the large room remain closed off. On both mornings I opened the doors to this room and went in and sat down to eat-on day 1 a waiter tried to stop me even though I could not find a comfortable seat in the other area. Both days after I entered this room, a big crowd followed-obviously others felt hemmed in too. I felt the staff did not want to open the room. On day 2 I was treated to a shocking display of rudeness from a female member fo staff. She tried to put empty plates back onto my table (I was sitting on a 'four') as she wanted to make it available. I asked her to take them away as there was no room-she refused and said they clear at the end. I had to ask her to leave me in peace-she made a rude noise and swept all the cutlery off the 'spare' table as if to say 'so have it then'. This was not good. I would definitely stay here again-it's a very good hotel but i think i would next time go into town for breakfast and avoid eating squashed up with rude wait staff. That said, don't miss this hotel-it's location, great rooms and desk staff outweighs the problems.
February 20, 2014
Rated 5.0 out of 5.0 by Jamie13_IHG Great staff and great service
This is the only hotel I consider when visiting Brussels. The staff always go out of their way to make sure you are comfortable and welcome. Great location which will be even better once the construction in the area is complete.
February 19, 2014
Rated 2.0 out of 5.0 by Mike m crown leplaza
I had accidentally booked the wrong location and the location was not very helpful enough that I will likely start booking a different motel chain in the past I only used the crown plaza. But this issue really made me ever consider booking with crown plaza again
February 12, 2014
Rated 3.0 out of 5.0 by Londonnertrav A nice hotel but could be better
A nice hotel but rooms are quite old. Nice gym. i wasnt impressed at all with the breakfast as there isnt much option, most are non veggie options and it is quite pricey. Location is OK.
February 11, 2014
Rated 4.0 out of 5.0 by cjg4 Cleaning the room
The cleaning service wake me up twice at 7:30 in the morning, which seems to me earlier than normal
February 9, 2014
Rated 5.0 out of 5.0 by Cricket23 Helpful Member of Staff
I don't usually write reviews, however, my positive experience recently has moved me to do so.
I had an important meeting, but somehow I managed to get a large amount of grease on my one clean shirt. My dilemma was that the weren't open and there was no time to get my shirt laundered. However a very helpful member of staff provided my with a freshly laundered shirt and saved the day (apparently they keep a small supply of such things for when (say) waiters spill something on themselves.
I can't name the staff member on this review, (rules), so a general 'thank you' will have to suffice.
February 9, 2014
Rated 4.0 out of 5.0 by Antiik Best Place in Town
Everytime again - our best Place in Brussels.
Book a Suite and you are very HAPPY!
February 6, 2014
Rated 5.0 out of 5.0 Great Location
The Brussels Crowne Plaza is perfectly situated for a weekend break with access to the excellent subway/tram system a few steps away. At the moment (February 2014) there is a lot of construction work at the back of the hotel and the area is generally messy and the construction seems slow. Hotel has " a grand feel" about it. Reception was outstanding and the rate was good too, The room was perhaps a little small and a part was missing off the bath tap but the bed was comfortable , television had the right channels for a british couple - BBC and not just that dry World channel.
We were on the Club Floor but disappointed there wasn't a club room, or if there was we never found it. .
February 5, 2014
Rated 4.0 out of 5.0 by JWC860 great service
The hotel was comfortable . The staff went the extra mile and made all the difference.
February 1, 2014
Rated 5.0 out of 5.0 by Belga Only 3 words : everything was perfect !
I love this wonderful hotel with its famous Art Deco and Art Nouveau atmpshere. Old style and modernity of the services. Employees couldn't be more helpful and nice. Moreover, it is ideally situated close to the Railway station and at walking distance from the center and the Grand Place. I always come back with great pleasure and when I have to chose a luxury hotel in this ara, no doubt, I prefer the Crowne Plaza, and not one of the more impersonal hotels in the neighborhood. The bedding and the bio oils dedicated to a good sleep are extraordinary
January 16, 2014
Rated 5.0 out of 5.0 by CoLOSman Great weekend stay
Just stayed here one night with friends for Christmas shopping.
It has been a great stay, I booked the stay months in advance,I was upgraded to one of the suites , great suite !!!
the staff is extremely nice, knowledgeable and caring.
City center few minutes walk,, great shopping center across the street.
Very nice Christmas spirit around, great New Year fireworks.
Breakfast great value (purchased at booking time)
Definitely marked for 'Let's do that again' !
January 2, 2014
Rated 5.0 out of 5.0 by Willymuppet Excellent Visit
We visited Brussels for a short break between Christmas and New Year and we had a great few days. Whilst reporting mainly on the very nice hotel we stayed in, I think it is prudent to point out at this point that if anyone is looking to travel in to the City centre from Charleroi airport, then the option of the airport bus has to be booked well in advance to take advantage of their lower (5 euro) rates. If like us, being unaware of this, when we came to book our bus tickets three weeks prior, the price was around 14 euros per person each way.
The hotel itself is centrally located and an ideal base for walking into the main tourist spots around the city, around a 10 minute walk or 15 minute stroll. It has been modernised to a high standard but taking into account it's early heritage, circa 1900 and tastefully done.
On arriving at Le Palace we were warmly greeted and allowed to check in early by the front desk staff.
We were three couples and we stayed in two executive rooms and a junior suite. As we stayed in the suite I can report that it was wonderful; with separate living room and bedroom. Modern, with wall mounted 50" smart TV's in both the bedroom and the lounge, which had the benefit of free internet access, as well as tv in the bathroom!
The bed was a king size and was extremely comfortable, the shower was a walk in cubicle and was powerful. All the usual toiletries were included free of charge including shampoo, conditioner, hand cream, comb, toothpaste, etc..
The lounge was exceptionally spacious complete with desk for working, a chaise longe for lounging and two settees. We had a kettle for making tea as well as a Nespresso coffee maker. All tea and coffee making provisions are provided free of charge. The suite also included a small fridge which had complimentary water, soft drink, and beer.
The reception staff were extremely professional, polite and courteous and the maid for our suite was the same.
We did have breakfast included in our package and there seemed to be a plentiful supply of the usual Continental breakfast; fresh fruit,cold meat, cheese and bread. The hot side was less varied, consisting of scrambled eggs, beans and bacon. There was also, of course, the famous Belgian waffle!
The hotel does offer free Wi-Fi to all guests throughout the hotel not just in the rooms.
My friends reported that their rooms were really good, spacious and comfortable also.
We spent most of our free time touring Brussels so didn't use the indoor pool or sauna but we did find that the hotel bar was welcoming and a nice place to relax.
Generally we found Brussels to be a good place for eating and drinking with a varied selection of bars, restaurants and cafes within the city centre.
January 2, 2014
Rated 5.0 out of 5.0 by Jane26 very good hotel
This very nice hotel is located in downtown city, just at the end of the commercial street, positing the subway station. It’s only two stations away from Brussels Central (and you can take subway from Central to the hotel), and it’s only 5 mins walking from the Nord train Station, which is very convenient to many places including Luzern. The staff are very nice.
January 1, 2014
Rated 5.0 out of 5.0 by Cathouse Great location, very comfortable
Great location, right next to Rue Neuve, the big shopping street, 10 mins from the Grand Place. Receptionist was very friendly, very comfortable bed and clean bathroom. Spend 2 nights and hope to be back soon.
December 31, 2013
Rated 5.0 out of 5.0 by LEDACU COMFORTABLE STAY. EXCELLENT LOCATION
ENJOYED VERY MUCH THE WHOLE DURATION OF OUR STAY. I WOULD RECOMMEND THIS HOTEL TO MY FAMILY AND FRIENDS.
December 29, 2013
Rated 5.0 out of 5.0 by SeattleMike Excellent property in great location!
This property was conveniently located within walking distance to all of the sites we were looking for including The Grand Place and the various markets and shops. The staff was incredibly friendly and helpful. They knew we were from the USA and made sure we were familiar with the area and offered suggestions of places to see and things to do. They even arranged for us to check-in 4 hours early since we just got off our flight. I highly recommend this property for any trip to Brussels where you want to be conveniently located to more of the tourist and shopping locations. You cant beat the staff!
December 27, 2013
Rated 4.0 out of 5.0 by AlexV Concierge - taxi service, very unpleasant
The concierge on the morning of 14.12 suggested to arrange for us a taxi to Charleroi airport. He "arranged" for a price of 80 euros with a -friend-taxi driver who after we got it inside the taxi informed us that no such deal existed and the fare would be 100+
This incident of distrust destroyed an overall very pleasant and unsatisfactory staying
December 26, 2013
Rated 4.0 out of 5.0 by Stowmarket06 Comfortable and good value
My wife and I were pleasantly surprised about the Quality of the Junior Suite. Large room, very comfortable bed and an up to date Samsung TV. The staff in the bar was very helpful with trying to find the right belgian beer. One of the ladies in the breakfast room was a bit stressed and not so helpful and friendly.
December 26, 2013
Rated 4.0 out of 5.0 by Maj5566 Crown Plaza-Le Palace
Location is perfect. Lights need to change. There is no special desk in Reception for Ambassador like in Intercontinental hotel.
December 22, 2013
Rated 4.0 out of 5.0 by shamut hard to beat but pricey
this is a great hotel, stylish and grand, extremely well located (metro entrance 100m away) with rich breakfast and nice rooms. One may complain on the lack of view (as it was during my last stay) or the noise from neighbouring room (ditto). As we are in Belgium don't b surprised staff has a bit of an attitude - they may take 10 minutes and 2 reminders to fry your egg at breakfast, or forget to give you a free drinks voucher - but your own (N)espresso machine in the room is a nice countermeasure. if only the rates were a bit lower...
December 19, 2013
Rated 5.0 out of 5.0 by Hans2706 Very good hotel
Very good hotel in a central location. Highly recommended.
December 12, 2013
Rated 4.0 out of 5.0 by jacques123 Great value
Great value for a weekend. Comfortable room, well appointed, attentive staff especially in the restaurant, well situated for the city and amenities. Highly recommended.
December 11, 2013
Rated 5.0 out of 5.0 by CarolA48 Exceptional.....
My husband and I are IHG members and we were upgraded to the most fantastic suite! Our only negative is that we were only in Brussels for one night. The hotel is ideally located, walking distance to the Brussels Nord train station with easy access to the airport and an easy walk to the central market. Staff is knowledgeable and quite pleasant. This is the only hotel we will ever visit in Brussels.
December 4, 2013
Rated 4.0 out of 5.0 by Betty1977 great location
The hotel is very close to the center 5-10 minutes walking. The rooms are so different from eachother, but comfortable for each. The staff is very polite and friendly.Close to metro station. In this region, as strongly i advice to stay.
December 2, 2013
Rated 4.0 out of 5.0 by bioric Nice staiyng
I spent here 3 nights, it is confortable and clean
November 26, 2013
Rated 3.0 out of 5.0 by Megnezem Great geo location - overall condition a bit old
The surrounding of the place was a mess during our stay - major roadworks happening. Good thing, there is a shopping mall right across the street, which is, according to the very strange belgian standards, closed on sundays and opening hours are between 9/10am to 7pm. So if you arrive late, prepare yourself, that the neighbourhood will be almost dead, noone walks on the streets as there is nothing really to do. On arrival, we've been offered a room on the exclusive IHG rewards floor as Platinum members together with a nice upgrade onto an almost suite. The hotel is more then 100 years old, and we could noticce that on the beds. They were almost falling apart for example. The bathroom was really nicely done, however appliances such as the shower head leaked constantly and the sink seen better times as well. The amenities in the room to make coffee and tea - the cofeemaker is a Nespresso one which is a plus - lacked of proper cleaning; there were empty sugar paper holders within the case for the sugar, teabags, milk etc. , which probably been left there by the previous guest. On the other hand, everything in the room was almost the best of quality, including the sheets and for example the bathrobe. Television was not really working according how it should work, it is a high end android operated TV, which often crashed and did not responded to remote control. For example turning it off was impossible, the only way to do it was to remove the plug from the wall. However great picture quality while it worked for sure - full HD all round with many foreign channels to select! Internet (wifi) connection was really unreliable, the signal close to the corridor was okay, but inside the room - mostly not worked at all. This might caused the tv to not working properly, as it relies on internet (however it also has an ethernet plug which was for some reason been unplugged and the tv did not updated itself with relevant data, but shown info about the previous guest in the room, like it's name and such) . The room itself was really big and spacious, making it very cold in these almost wintery days in Belgium, and heating was not working at all, so tried to use the small oil radiator in the room with medicore success - this kind of ruined a nice nightly sleeping. There was a door to the next room in our room , and in the morning we heard someone in there talking, loud and clearly - this can be a problem if someone wants to relax peacefully in it's room, and the hotel is packed, so someone is staying next to you - but I'm sure the reception staff taking that into account whilst distributing the rooms. The breakfast in the morning was stunningly good, I would eat there every morning! Very much of variety, so much more cleaner then the other parts of the hotel and all in all a great experience! The room itself came with some free beverages, like as they described free usage of the minibar and two bottles of water. The minibar was however a dissapointment, because althought it was free, it only contained 1 bottle of bier, what we don't drink, and 1 small bottle of coke and that was it. I would definetely would have been happy to not to receive the free minibar, when the free stuff were just these two things - like a box of peanuts or so would have been a big plus and would make the deal sweeter. I should also mention that from the room the view was great to the city and to the shopping mall. All in all, if you can grab a decent price (which can be high in Brussels) you should come here, a great hotel with great staff, but don't raise your expectations too high, because you might be dissapointed. (I did not raised most of my concerns to the staff, because I was already happy with the service they provided at check-in.)
November 20, 2013