Rated 4.2 out of 5 by 182
Rated 5.0 out of 5.0 by Daggie12 Guter Rundum-Service, freundliches Personal
Das Servicepersonal ging auf alle unsere Wünsche ein, z.B. später Zimmerservice, Verschiebung des Check-Outs, etc.
June 23, 2014
Rated 5.0 out of 5.0 by Dirk42 Business a la Bruxelles
First time in Brussels, a bit of a walk from either Train Station. At least the weather was good. Asked at Check-in if I was an IHG Member - why yes, a free upgrade - Thank you! Room Smart, Coffee Machine a bonus, large bathroom, comfy pillows & a big TV. I should have brought the wife! My collegue wasn't a member & didn't get an upgrade. Gym small & no swimming pool :-( At least the bar was well stocked :-) I will be coming back for more... :-)
June 22, 2014
Rated 4.0 out of 5.0 by Johnkeogh Well worth a visit
Great location for city visitors, very close to all Brussels has to offer. Very stylish and clean hotel. Front desk staff and bar staff are very communicative and attentive to your needs. Over time I have offered suggestions to the upper managment on different topics who are also quick to respond and welcome to now ideas.
Excellent place to stay for business or leisure. Thank you CP staff.
June 20, 2014
Rated 1.0 out of 5.0 by Integius Good hotel, good location, pity about the aircon not working
Warm night early June in Brussels.
Returned to room 23:30.
Aircon relies on room key.
Switched on full.
After an hour room still about 25 degrees.
Too hot to sleep.
Too late to do room change or call engineers.
Got up 06:45 very tired.
No duty manager till 10:00 am.
Reported and asked that problem be solved so others after me wouldn't have problem.
Asked to be informed of outcome.
Heard nothing for 3 days.
Filled in this form.
June 18, 2014
Rated 5.0 out of 5.0 by hs8071 Good service great hotel
It is a nice central location Hotel. Check in was smooth and check out was excellent. Had issued with the AC in the room. Was immediately transferred to a new room. No problem at all. Very nice service staff. Full points to them.
June 18, 2014
Rated 4.0 out of 5.0 by jaconch 不错的酒店
June 12, 2014
Rated 5.0 out of 5.0 by Dijoha All round great hotel!
Stay here every time I am in Brussels. Love the hotel and location.
June 11, 2014
Rated 4.0 out of 5.0 by traveler014 Staying in Brussels
This was my second time in Brussels and already familiar with the area. The location of this hotel is just off the main city center and located by the shopping district and Brussels Nord Train station. Great price for the city and lots of restaurants and shops within walking distance. Internet was included unlike other hotels in the area. Staff was very helpful helping me find different places in the area such as a self service laundry center.
Room service was good and quick, even did well with a customized order. Food in the restaurant, I wasn't as good, although it could have been my choices. Lasanga in may places in Brussels area wasn't the best made dish.
June 10, 2014
Rated 5.0 out of 5.0 by Gabita Confort at a reasonable price
You can feel like home.
The location is very good.
The staff is professional.
The food is very good quality.
June 9, 2014
Rated 5.0 out of 5.0 by smarti62 Komfortables Bett
Rundum ein gelungener Aufenthalt, kleines Zimmer mit nur einem Lesesessel war nicht besonders einschränkend. Deutsche Privatsender würde das Angebot noch abrunden. Danke!
June 9, 2014
Rated 5.0 out of 5.0 by IsaacMalta Excelente hotel cerca de Gare du Nord
Hotel con buenas instalaciones, cerca de Gare du Nord, en Place Rogier
June 8, 2014
Rated 5.0 out of 5.0 by herman27 good atmosfeer and fine new towles... etc...
first off all you can park your car close to the crown p. for a cheap prise of 14,20 p.24ours. the service off the staff is fine. and i hade never souch a good breakfest.
June 5, 2014
Rated 5.0 out of 5.0 by The Golly Lovely break in brussels
Room was lovely, staff attentive, location brilliant next to shops, sights and metro, only downsides were bath/shower was tired and dated and building work outside but that wasn't the hotels fault!! Would definitely stay again.
June 5, 2014
Rated 5.0 out of 5.0 by Liyon Had a nice stay at this hotel
Its nicely located property around Brussels Nord. I had a pleasant stay here. Their beds were too comfy that i felt like to stay at hotel rather roaming around in the city :)
June 4, 2014
Rated 5.0 out of 5.0 by Melx Good value
Hotel was very comfortable and clean. Restaurant not suitable for children.
May 31, 2014
Rated 5.0 out of 5.0 by Alanstravelreviews Exceeded Expections
I checked in very late. The process was quick and polite. I asked what time I should leave for the airport and went right to my room. I received an upgrade to a jr suite. The room was very spacious and comfortable.
I used the express checkout and found the agent who checked me in had notified the Bell stand, who had a taxi already waiting for me. That was impressive.
I was only there for 8 hours but it was a very pleasant stay.
May 25, 2014
Rated 5.0 out of 5.0 by Betty1977 next to city center and restaurants
It is enjoyable adventure to stay in this hotel. The rooms are clean and better when comparing with the other hotels in that region. When i go there again, i would prefer staying in this hotel. Internet connection is working very good and fast, also. Thanks for the hotel.
May 18, 2014
Rated 4.0 out of 5.0 by MichaelHH my second stay
I stayed there two times in the recent years. The CP is a friendly Hotel with friendly staff
May 18, 2014
Rated 5.0 out of 5.0 by Ajani Great Service
Excellent Hotel Location and Service, comfortable resturant
May 6, 2014
Rated 4.0 out of 5.0 by Adrian 58 1st floor experience
Although I stayed many times in this hotel, this was the first time I had been given a room at the first floor (as first floor meaning is different in some countries, this was immediately above the Ground floor, i.e. the one that starts with 1).
The problem in Crowne Plaza Le Palais is that this floor is shared with some conference rooms. Access to the rooms is only via the service elevator and/or stairs, while the 3 main elevators only serve the conference rooms area. The nuissance is that the service elevator is intended mainly for staff use and it might be quite busy at some hours.
Also 1st floor rooms facing the internal courtyard do not give a pleasant view as you are practically at the same level with the bottom of the courtyard.
My room had a faulty safe and I had to call a technician that had to change the safe, all in all about 25 minutes wasted.
Apart from that the Crown Plaza Le Palais was a pleasant experience, as always.
May 3, 2014
Rated 2.0 out of 5.0 by Overdreamer 8 One of my bad experience.
Good location for both business people and traveler. There is shopping district right in front of hotel.
However, personally, I had bad experience for this hotel.
In the time of arrival, I had a really good impression, since they recognized as an elite member, so they provide a room upgrade, late checkout until 2pm, daily newspaper, one day transportation pass of the city.
But when I enter the room, I really annoyed with the noise. There was a concert held by Turktelecom just in front of hotel. So, I asked to the front that when this concert will be finished and they responded me that until 8pm. Well, that was a wrong answer. They held a party until MIDNIGHT!! I know that this is not a fault of the hotel staff, but I believed their answer and I decided not to change my room.
One of the worst experience was happened in the morning. I didn't get a good sleep because of the concert. So I sleep little bit late. But one of the hotel staff entered my room in 10am. So I woke up in 10.. I don't know why they entered my room and distract my sleep. And same invasion of privacy was happened for three times!!! 11:30 and 12:30. And they never knocked the door!!! How can this situation happened in over 4 star hotels!
Also, they have poor soundproofing. I can hear the voice of the next room. Further, the cleaning sound of the next door was really loud so that I cannot concentrating my work.
April 28, 2014
Rated 3.0 out of 5.0 by Martijn77 Stay did not meet my expectations.
Walls of the rooms are thin: you can hear your neighbour.
Luxe rooms do not have twin beds. Standard rooms have twin beds, however these rooms have no view at all. We stayed in one of the Luxe rooms. The windows are not soundproof.
No welcome choice upon arrival for Elite member (welcomegift or points).
No greetings when personnel comes into contact with us. Even at breakfast. They should do something about their attitude.
If this is "The Crowne Plaza Le Palace Experience", please let me know.
Definately, an anonymous hotel for the (hurried) business traveler
April 22, 2014
Rated 5.0 out of 5.0 by Pettet50 Excellent hotel and staff
This hotel is very central located for a leisure or business visit to Brussels. I admire the history in this hotel very much. The staff is always very nice and helpful always there to make the lodging experience away from home feel like you are at home.
The conference room capabilities are fantastic and impressive.
Thank you staff for your attention.
April 12, 2014
Rated 5.0 out of 5.0 by Katerina G S Un unforgettable experience
Recently I had the chance to stay at the Hotel Crowne Plazza, Brussels - Le Palace because of professional mobility. I have kept the best souvenir from this hotel. The staff was very friendly and helpful regarding arrangements for reservation. Upon arrival I was welcomed by smiling staff and eager to provide me with all necessary information. During my stay I felt as at home. The room was clean and all needed items were in place while sleeping was of excellent quality. There was no outside noise and a peaceful atmosphere made me feel nice and rest myself in the most proper way. My overall experience from this hotel can be characterised with excellent. Undoubtedly I will recommend it to colleagues and friends of mine visiting Brussels for individual or Professional purposes as it meets high quality standards.
I would like to express my thanks to all staff members I met but I am sorry as I do not remember the names. Last but not least I would like to thank especially Mr Vangelis, Front Desk Manager, for all his assistance and kindness during my weekly stay. Obviously I will prefer again this hotel for my next travel to Brussels and I will try to become a Club Member.
April 9, 2014
Rated 5.0 out of 5.0 by Malc23 Superb Location,Value and Service
This is our third five day stay in the past twelve months at this hotel having found two previous Brussels hotels used had closed, Hilton Louise and C/P Schuman, plus the excellent Le Meridien had become rather over priced - especially breakfast. If on a leisure break ask for a room in the quiet zones found on each floor avoiding any room overlooking the very busy and noisy roads, you will lose any view but well worth it. Spacious well maintained bedrooms have a useful fridge, excellent beds, well equipped bathrooms and internet speed is more than adequate. Breakfast excellent value booked as a package, but bar and lounge area can be either closed or not available at times. Metro three minute walk, National Rail for airport 10 minute walk, main shopping area four minute walk and tourist area 10 - 15 minutes.
April 6, 2014
Rated 4.0 out of 5.0 by AlanSW4 Nice hotel, nice staff, nice city
Nice hotel well situated for shopping and ten minutes walk from the Grand Place and by a small park. Staff friendly and efficient.
Only gripe was as a Platinum Ambassador I was told the amenities were free, but the minibar had only one bottle of water, one coke and one beer which weren't replensihed!
April 3, 2014
Rated 4.0 out of 5.0 by GuyH Good location to discover the capital of Europe!
I felt this hotel has a good value for money rate. The location is great, not only to visit Brussels, but also to get outside of the city. It is an address to remember!
April 2, 2014
Rated 4.0 out of 5.0 by Bammers overnight in Brussels
I travelled to the hotel by Metro, and entered a rather uninspiring rear entrance, once inside though revealed an elegant hotel well maintained and recently renovated. The friendly and efficient reception staff soon had me booked in and up to my room on the 7th floor. Disappointing view of the hotel next door, no worries, I wasn't in Brussels for the view from the hotel window.
I slept very well in a comfortable bed with plenty of pillow options.
Breakfast had a good selection of fresh fruit, pastries, bread, cold meats and cheese, and hot stuff .
All round a very pleasant overnight stay
March 28, 2014
Rated 4.0 out of 5.0 by Business traveller 8 Good hotel, friendly personnel
Good value for an above avarage price. Location is great (close to restaurants and shopping area).
March 19, 2014
Rated 2.0 out of 5.0 by Cricket23 The air con is useless
I stay here a lot, but during the winter the air con cannot be controlled properly in the rooms. During this recent warm spell, the 'air con' just pumped out hot air.
I have complained about this before and have been told that individual room control is just not possible with the system installed.
Well, It's about time this was sorted.
March 19, 2014