Rated 3.6 out of 5 by 97
Rated 4.0 out of 5.0 by KevinT Holiday Inn Stay
A comfortable hotel with friendly staff and very convenient.for the office
September 5, 2014
Rated 5.0 out of 5.0 by DB46 Easy to access from motorway and a modern and up to date hotel
Very comfortable overnight stay where I booked two rooms for my family. Check in was efficient as was check out but be prepared to wait for evening bar meals and service but the wait was worth it especially for the excellent pizza.
August 17, 2014
Rated 2.0 out of 5.0 by RosePD Comfortable and reasonably priced hotel BUT with RUDE RECEPTION STAFF
I have stayed here in August and I must say that the overall hotel is pleasant.
Hotel - The guest room is quite clean. All the basic amenities are available, with free wifi and comfortable bed and pillows. The guest room is also spacious with good lighting.
Customer Service - I had the worst customer service experience. My check in was fairly fine, though needs some improvement. I have seen better service when the staff explains the amenities available, how to set up your wifi, etc. The WORST that happened was during CHECKOUT. I checked out on 7 August and the reception staff (Male- forgot his name) was so rude that while on queue, he told me along these lines on a loud voice "Can you back off!? Can't you see I am still serving this guy in front of you?" So I tried to explain my self and say "Oh, I thought he's done because he already moved away (to the right) of the reception desk." But the reception staff still continued and told me "No! He's not finished yet!" On an early morning, the rudeness of the staff has seriously destroyed my day. I felt embarrassed as I was shouted in front of several other customers. YOU SHOULD TRAIN YOUR STAFF ON COURTESY.
SHUTTLE SERVICE - It is 2 out of 3. On our last day, we were picked through a complimentary taxi service but the same rude reception staff did not give the voucher to the taxi operator and we end up paying for the fare instead. This was not the case on the first 2 days stay when the reception. I think there is really something wrong with this guy.
Overall, other than the poor customer service, I am pleased with my stay. However, I don't think I will be staying in the same hotel should I go back to Brussels.
August 17, 2014