Rated 2.9 out of 5 by 89
Rated 5.0 out of 5.0 by Nick9 conveniently located & great service, newly renovated
Comfortable & relaxing stay, great guest service and new look lobby after renovation ideal for making extended stay great value for money. Hotel Staff very courteous. Shuttle service was prompt as requested. Restaurant in morning was busy but staff did excellent job. Rooms were big and renovated bathroom looked trendy. Will stay again in future.
February 6, 2014
Rated 1.0 out of 5.0 by jthomas87 Can't Seem To Get It Together
I'm pretty tolerant of the occasional snafu at a hotel, even as a Platinum member. And in terms of location, this property is perfectly placed for me, so I have high hopes of them making the grade. Unfortunately, on this stay, they've dropped the ball so many times I have to submit a complaint. First, there's construction going on right over my room...from 3 pm to 8 pm. Nothing like being on a conference call and being drowned out by the sounds of drills and jackhammers. One reason I pick this hotel is that for long stays, they have a washer and dryer so I can keep up with laundry. The washer was broken last week when I stayed here, and is still broken. That's okay, I'll just stay in the room and watch some TV. The satellite TV service was broken, and offered no local channels or news networks. This has gone on for three days, and the front desk had no idea when it would be fixed. I tried ordering room services for breakfast, and no one answered. Kept calling, and finally called the front desk. He said he'd go check and have them call me back. Twenty minutes later they did call me back, and said the reason they didn't answer the phone is because they were delivering room service to someone else. And now, even though the restaurant closes at 9:30, it's 8:45 and they quit doing room service at 8:30. (winter hours, don't you know). Pair this with the elevators being worked on, the bar that opens late and closes early, and you're batting 1.000 for a bad overall experience. No peace and quiet, no food, no laundry, no TV or anyone that seems to even think something is wrong. Really, really, really bad. No excuses.
January 23, 2014
Rated 1.0 out of 5.0 by Worldtraveler70 Gave it a fair shot and was disappointed
My title says it all; I attempted to put aside all the negative reviews on here and give this hotel a chance. I realized there were a lot of mixed reviews and they certainly leaned heavily to the negative….But, I thought, this hotel probably just had a lot of disruption during the remodel and probably met with some unrealistic guests. My bottom line, If you are just looking for a clean bed for the night, this hotel would be okay. Otherwise, experienced travelers will be disappointed. Where do I start..... First, no recognition, at all, for Platinum membership. AS IHG figured out a long time ago, loyalty of business travelers is their bread and butter. When I checked in, the hotel was empty….and I mean empty. If there were 12 cars in the lot, that would have been a lot(it stayed this way all night). Upon check-in, The desk clerk was curt with me and wouldn’t engage in any sort of dialogue. It was simply strange….. Normally when you enter a hotel(certainly at a IHG brand), you are greeted by a personable person at the desk making a great first impression. They often engage in small talk during the check in process…. Not this time……. I thought “okay” she just having a bad night. Everyone is entitled to have a bad day! As the check-in continued, I got over it and asked about the possibility, AND I mean asked, about the possibility of a room upgrade. I couldn't have been kinder.. Without hesitation, I got a sigh and told there were none available and all the king suites were under renovations. As a platinum member, complementary upgrades are part of the perks. EVERY other time I’ve been on a IHG property, they are given automatically without asking. What this clerk didn’t know, is I check the hotel availability right before I walked in the front door to see what’s available. Again the lot was empty and the app showed six king suites available. So I clearly wasn’t told the truth. I became obvious this stay was going to be "different". Made it to my room. I was in one of the newly remodeled king rooms. Very simply, the wall coverings, carpeting and few other cosmetics were improved. The furniture was not replaced in the unit I had and the bathroom grout and caulk haven’t been touched in years. looks like the public areas were also spruced up including the hallways. Again, not the worst property and service I have ever experienced, but this is certainly one hotel I’ll never return to.
December 26, 2013
Rated 1.0 out of 5.0 by Lizzf Would not return
I understand that the hotel is renovating, however, the pool had so much chlorine in it, it turned my daughters bathing suit yellow, the pillows were small, the television didn't work because the satellite was out, there were no pool towels. The dinning room was staffed with one person, who was also the bartender. She had just gotten into a foul language fight with another staff person. The breakfast was filled with a church group leaving no seats and the menu was unavailable. The choice was to eat the buffet in the bar...the chairs were stained and dirty!
December 18, 2013
Rated 3.0 out of 5.0 by FredR50 Staff needs work
I am a rewards member and had only last weekend stayed at the Holiday Inn Binghamton, N.Y. [great experience] That said I was not greeted as a rewards club member, desk clerk was inattentive to myself and later arriving quests that I viewed. Later in the evening I tried to save myself a trip to the local Wal-Mart by asking for shaving cream as I had forgotten it when packing, initially the female clerk acted as though it was a strange request but then opened one drawer and said "we must be out". I then went to Wal-Mart and picked up some needed sundries as I dared not to ask for anything else. Upon return I thought that I might watch a football game in the bar area but myself and seven other patrons spent most of the time talking to one another as the bartender and desk clerk were having some sort Melrose Place moment and payed little attention to their guests. Overall not my best Holiday Inn experience.
November 20, 2013
Rated 4.0 out of 5.0 by Mo33 Wedding Weekend
My son and I each had rooms here. It's an older Hotel in the process of renovation. While our rooms were older, they were still clean and functional, and we slept fine. The best experience though was the staff. I had an issue with an illness and the staff went above and beyond to assist.
November 15, 2013
Rated 3.0 out of 5.0 by Rickhavingfun Budd Lake Holiday Inn
The room was great, but the toilet was backed up in one of the rooms and we waited more than an hour and a half for maintenance but they never came. There apparently was a problem with the drain in that part of the hotel, because my sister, who was staying in the room, heard plunging noises coming from next door.
Also, I made the reservations online through the Holiday Inn web site, at Budd Lake, and the front desk charges a higher rate. This is the second time this has happened. They have my name and the number of rooms I reserved, don't they also have the rate? The pool was closed, and there was nothing on the website to indicate this. That was one of the reasons I booked the rooms at this hotel, so it was dissappointing that it was closed.
November 14, 2013
Rated 1.0 out of 5.0 by Disappointed2808 Incredibly Disappointed
DO NOT have your wedding block here! From the start it was horrible and I wish I switched hotels. That was by far the worst planning decision of the whole wedding process. First, I spoke with a women who told us the suite would be complimentary if we booked 10 rooms. Then it changed hands with 4 different people, having to start from square one every time. Nobody could give us a straight answer and switched stories with each email/phone call. As the wedding got closer the chaos was worse. Even though my friends/family called with the group name they were not put on the group. While I understand the group can only have 10 rooms blocked off which I still don't understand why there couldn't be more but that's beside the fact, each member should have been on our list for shuttle and gift bag purposes. I had to email the employee my whole guest list to cross check and then they had ME-the bride, under another wedding block. To say working with this hotel was stressful and aggravating is an understatement. Then the wedding group rate was more expensive than just calling and getting a room. I thought that was the whole point to promise a lot of booked rooms at a discounted price. Once we arrived at the hotel it didn't get any better. The hallways and rooms were freezing. The heat was not working properly, the sink and bath tub clogged constantly, there were lady bugs everywhere, the bar service lacked and took your drinks when you went to the bathroom. Construction was being done but there are solutions to make your guests comfortable and still renovate. Portable heaters, something! All I can say is beware! It was the most stressful part of the whole wedding planning.
November 12, 2013