Rated 3.0 out of 5 by 85
Rated 3.0 out of 5.0 by FredR50 Staff needs work
I am a rewards member and had only last weekend stayed at the Holiday Inn Binghamton, N.Y. [great experience] That said I was not greeted as a rewards club member, desk clerk was inattentive to myself and later arriving quests that I viewed. Later in the evening I tried to save myself a trip to the local Wal-Mart by asking for shaving cream as I had forgotten it when packing, initially the female clerk acted as though it was a strange request but then opened one drawer and said "we must be out". I then went to Wal-Mart and picked up some needed sundries as I dared not to ask for anything else. Upon return I thought that I might watch a football game in the bar area but myself and seven other patrons spent most of the time talking to one another as the bartender and desk clerk were having some sort Melrose Place moment and payed little attention to their guests. Overall not my best Holiday Inn experience.
November 20, 2013
Rated 4.0 out of 5.0 by Mo33 Wedding Weekend
My son and I each had rooms here. It's an older Hotel in the process of renovation. While our rooms were older, they were still clean and functional, and we slept fine. The best experience though was the staff. I had an issue with an illness and the staff went above and beyond to assist.
November 15, 2013
Rated 3.0 out of 5.0 by Rickhavingfun Budd Lake Holiday Inn
The room was great, but the toilet was backed up in one of the rooms and we waited more than an hour and a half for maintenance but they never came. There apparently was a problem with the drain in that part of the hotel, because my sister, who was staying in the room, heard plunging noises coming from next door.
Also, I made the reservations online through the Holiday Inn web site, at Budd Lake, and the front desk charges a higher rate. This is the second time this has happened. They have my name and the number of rooms I reserved, don't they also have the rate? The pool was closed, and there was nothing on the website to indicate this. That was one of the reasons I booked the rooms at this hotel, so it was dissappointing that it was closed.
November 14, 2013
Rated 1.0 out of 5.0 by Disappointed2808 Incredibly Disappointed
DO NOT have your wedding block here! From the start it was horrible and I wish I switched hotels. That was by far the worst planning decision of the whole wedding process. First, I spoke with a women who told us the suite would be complimentary if we booked 10 rooms. Then it changed hands with 4 different people, having to start from square one every time. Nobody could give us a straight answer and switched stories with each email/phone call. As the wedding got closer the chaos was worse. Even though my friends/family called with the group name they were not put on the group. While I understand the group can only have 10 rooms blocked off which I still don't understand why there couldn't be more but that's beside the fact, each member should have been on our list for shuttle and gift bag purposes. I had to email the employee my whole guest list to cross check and then they had ME-the bride, under another wedding block. To say working with this hotel was stressful and aggravating is an understatement. Then the wedding group rate was more expensive than just calling and getting a room. I thought that was the whole point to promise a lot of booked rooms at a discounted price. Once we arrived at the hotel it didn't get any better. The hallways and rooms were freezing. The heat was not working properly, the sink and bath tub clogged constantly, there were lady bugs everywhere, the bar service lacked and took your drinks when you went to the bathroom. Construction was being done but there are solutions to make your guests comfortable and still renovate. Portable heaters, something! All I can say is beware! It was the most stressful part of the whole wedding planning.
November 12, 2013
Rated 2.0 out of 5.0 by SimJim Fix Ice Machines and Train Staff Better
Stayed two overnights. No ice machines in the entire hotel were working for three days I was there . Limited to a few ice cubes from kitchen freezer. Had a weird taste probably transmitted from something in the freezer.
Room temperature too warm. Unable to cool sufficiently with AC.
November 10, 2013
Rated 1.0 out of 5.0 by Kestalus Comfortable beds but poor service
When my siblings and I arrived at the hotel we were told the AARP rate did not include the free breakfast, even though I was told on the phone that it did. There was no small refrigerator or microwave in the room and to top things off, the maid woke us up at 0730 to clean.
November 10, 2013
Rated 5.0 out of 5.0 by Pandya Great Customer Service
Food was great, Great location. Staff is very friendly. Rooms were clean
November 5, 2013
Rated 1.0 out of 5.0 by AET81092 No, Just No
So Myself and my business partner arrive and we walk in and there was no one to be found at the front desk, we had to walk around looking for someone. Then we're told the gym,pool and spa is now being worked on (a huge reason why booked this hotel) and no one is allowed to use it. We weren't informed at anytime that the pool, gym and spa were under construction before hand. We get to our room, and we find chocolate on the curtains, dust everywhere, the ac unit/ heat unit had not been cleaned dust was caked on there. The microwave had dried food in it. The bathroom.... this still grosses me out there was dried urine on the toilet seat, hair in the drain. Just horrible. we called ahead to see if the TV's had HDMI inputs due to work we were told no, so we left some of business stuff home , when looking at the brand new flat screens they had 6 hdmi inputs. (staff should know what the hotel offers)
I DO NOT RECOMMEND THIS HOTEL.. Until they get there act together
November 4, 2013